Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotSedgefield branch of Robinsons Estate Agents
I would highly recommend the Sedgefield branch of this company. We recently sold our house with them. Could not have been treated kinder or with more respect. The Staff need a big shout out for their professional help and attitude. Ryan, Sharon and Danni. They are a credit to the company
Sandra · 18 October 2024 · Robinsons Chester Le Street
Agent replied · 25 December 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotGreat friendly service when selling my elderly home , it fell through at the last minute but within a week it was sold again, and everything went smoothly
Great friendly service when selling my elderly parents home
Lisa · 10 October 2024 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotWell done team Robinsons!
Ann and Durham team provided open and honest guidance and support to help us through the sales process. The customer service was excellent and the team were friendly and responsive. Well done team Robinsons and thank you!
Gill · 3 October 2024 · Robinsons Chester Le Street
Agent replied · 25 October 2024
We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support. Warm regards, The Robinsons Team
★★★★★ 5/5
TrustpilotHouse sale - 10/10 Service
We sold our house this year through Robinson’s Durham branch and we couldn’t be more thrilled with the wonderful service from the team throughout the process. Keith was a pleasure to deal with for the valuation, and Ann, Stacey, Keighley and Emily were exceptional for the remainder. The team went above and beyond, and communication was prompt and professional. We were delighted with the marketing of our property, and thanks to the team we secured a buyer very quickly. If anybody is thinking about selling their property, I highly recommend you choose Robinson’s Durham.
Matthew · 30 September 2024 · Robinsons Chester Le Street
Agent replied · 25 October 2024
We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.Warm regards,The Robinsons Team
★★★★★ 5/5
GoogleNever had a problem with the Robinsons team always either at the end of the phone or a return call in the morning
Jonathan · 27 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with the Robinsons team. Our goal is always to be available and responsive, and it’s wonderful to know that we’ve met your expectations. If you ever need anything else, don’t hesitate to reach out. We’re here to help!
★★★★★ 5/5
GoogleQuick responses and excellent communication.
Natali · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you so much for your kind words! We’re thrilled to hear that you appreciated our quick responses and excellent communication. Providing top-notch service is our priority, and it’s wonderful to know that we met your expectations. We look forward to serving you again in the future!
★★★★★ 5/5
GoogleI have been working with Charlie and Micheal for the most part, and service and assistance has been wonderful.
Georgette · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you for your kind words! We're delighted to hear that Charlie and Michael have provided you with wonderful service and assistance. Your satisfaction is our top priority, and it's great to know that our team has met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. Thanks again for your feedback!
★★★★★ 5/5
GoogleRobinsons were amazing! They really pulled out all the stops to make sure i found the perfect property to suit my needs! Recommend!!!!
IntenseDefence · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Robinsons. Our team always strives to go above and beyond to help our clients find their perfect property. Your recommendation means a lot to us! 😊🏡
…
★★★★★ 5/5
Googlean extremely fast-acting estate agency.
you don't have to wait a few days to view the property like in other estate agencies
one phone call and we viewed two houses the same day
highly recommend
Mac · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our fast-acting service. Our goal is to make the property viewing process as quick and seamless as possible, and it's wonderful to know we achieved that for you. If you need any further assistance, please don't hesitate to reach out. Thanks again for recommending us!
★★★★★ 1/5
Google*Update since the other update*
Got a text from Robinsons (less than 10 minutes after posting the original update) claiming my update was a threat (clearly no threat in the update below), however Robinsons decided to make a threat of their own - see attached for proof.
Hi Michael,
Can you give me my refund?
We’ve moved out nearly 2 months ago and you aren’t responding to emails or calls?
*response to Robinsons reply below*
One week from my review still have not received a refund for overpaid rent owed.
When I called after reviewing and stating my name, they questioned whether I left a poor review and hang up the phone.
Regarding any outstanding debts you claim we have on the property, we both know there are none, the property as per Michael’s email was left in immaculate condition, we were very accommodating in allowing you to show the property to prospective renters whilst we transitioned into moving out (having paid rent for those days). Your claims the refund is being held up are completely false and you are only making that claim and acting profesional now as this is a public review, when we know full well you care very little about you job and tenants, responding slowly or not at all to property issues (up to and including RATS)! Please refund the overpaid rent and I will be happy to get out of your hair and let you bother the next poor sod who needs a poorly managed flat to rent. Have a blessed day
Gabriela · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
I’m really sorry to hear about the delay in processing your refund and the lack of communication. This is not the level of service we strive to provide. I’ll make sure Michael is aware of your situation immediately, and we’ll work to resolve this as quickly as possible. As you are aware, the confusion arose due to your rent arrears and outstanding debt. Thank you for your patience, and please expect a follow-up from us soon.
★★★★★ 5/5
GoogleCharlie was really helpful and professional and was able to answer all the query’s that we had. Before the viewing he kept us updated and as one of my first viewings as a first time buyer it was a positive experience and I’d be happy to deal with him again
Brooke · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you so much for your kind feedback! We’re delighted to hear that Charlie was able to assist you so effectively. It’s wonderful to know that he kept you updated and made your first-time buying experience a positive one. We’ll be sure to pass along your compliments to him.
If you have any more questions or need further assistance in the future, don’t hesitate to reach out. We’re always here to help!
Best regards,
The Robinsons Estate Agents Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Robinsons Estate Agents in Dunstable, and I cannot recommend them highly enough! From the moment I first contacted Charlie, his professionalism and dedication were evident.
Charlie provided exceptional service throughout the entire process of buying my new home he was incredibly knowledgeable about the local market and offered invaluable insights that helped me make informed decisions.
Robinsons has truly set the bar high for service and professionalism in the real estate industry. Thank you for making my home-buying journey such a positive experience!
Natalie · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Robinsons Estate Agents in Dunstable. Charlie and the team always strive to provide top-notch service, and it’s fantastic to know that their dedication and expertise made your home-buying journey smooth and enjoyable.
We truly appreciate your recommendation and are delighted to have set the bar high for service and professionalism in the real estate industry. If you ever need assistance in the future, don’t hesitate to reach out. Enjoy your new home!
Best regards,
The Robinsons Estate Agents Team
★★★★★ 5/5
TrustpilotThe name may have changed but the Service is Still 5 star
I have used Fine and Country( now Robinson Regency & Rural) for over 10 years for buying, selling and renting various property on Wynyard and the wider area.The staff are superb,taking time to understand your requirements and ensuring the best fit for your needs.Keeping you up to date at all stages of the process.
Danny · 21 September 2024 · Robinsons Chester Le Street
Agent replied · 25 October 2024
We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.Warm regards,The Robinsons Team
★★★★★ 5/5
TrustpilotI am very pleased with the way that…
I am very pleased with the way that Robinson's Estate Agent of Sedgefield handled the sale of my property. Everything was handled very professionally from my initial contact requesting a valuation to Ryan coming out to see me and value the house and explaining everything very clearly. The sales staff were always very pleasant and were happy to talk you through any concerns. I would certainly recommend Robinson's at Sedgefield to anyone looking to sell there property. David
Mr · 20 September 2024 · Robinsons Chester Le Street
Agent replied · 25 October 2024
We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.Warm regards,The Robinsons Team
★★★★★ 5/5
TrustpilotRobinsons Sedgefield Branch
From my initial contact through to photographs and my property being listed and advertised, I have been kept informed all the way by Danni, Sharon & Ryan. They kept me informed of the viewings booked & feedback afterwards. At all times I have found them to be very knowledgeable and helpful and they took time to answer any queries I had. I highly recommend Ryan and his team at Sedgefield should you be wanting to buy or sell a property.
Denise · 19 September 2024 · Robinsons Chester Le Street
Agent replied · 25 October 2024
We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.Warm regards,The Robinsons Team
★★★★★ 5/5
TrustpilotRobinson's Sedgefield
We recently bought our first home through Robinson's Sedgefield. Ryan, Danni and Sharon could not have been more helpful throughout the whole process. We would definitely recommend this branch, the team go above and beyond at every opportunity. Thank you all once again.
Natalie · 16 September 2024 · Robinsons Chester Le Street
Agent replied · 25 October 2024
We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.Warm regards,The Robinsons Team
★★★★★ 5/5
TrustpilotBrilliant service
Brilliant service, would definitely recommend !! The whole team at Sedgefield were quick to respond to any queries and kept me up to date.I got an offer for my property within a couple of days, and I believe it was down to brilliant marketing and customer service.
Audra · 16 September 2024 · Robinsons Chester Le Street
Agent replied · 25 October 2024
We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.Warm regards,The Robinsons Team
★★★★★ 5/5
TrustpilotExcellent sales team Chester-le-St Branch
Michelle, Karen, Chelsea and Michael at the Chester-le-St branch provided an excellent service when I sold my property. I would definitely recommend them to anyone wanting a fast efficient and reliable sales service.
Mark · 9 September 2024 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotI recently sold my house in Durham…
I recently sold my house in Durham through Robinsons, and I couldn’t be more pleased with the service I received from the Sedgefield branch. From start to finish, Ryan, Sharon, and Danni were exceptional in every way. They were always available to answer my questions, provided clear and honest advice, and made the entire process as smooth and stress-free as possible.
Ahmed · 3 September 2024 · Robinsons Chester Le Street
Agent replied · 25 October 2024
We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.Warm regards,The Robinsons Team
★★★★★ 5/5
GoogleRobinsons have been great, and I would highly recommend. Charlie made the process smooth and kept us updated. We are very happy in our new home.
Lucy · 29 August 2024 · Robinsons Dunstable
Agent replied · 27 December 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Robinsons. It's wonderful to know that Charlie made the process smooth and kept you well-informed along the way. Wishing you all the best in your new home, may it be filled with happiness and great memories! 🌟🏡 …
★★★★★ 5/5
TrustpilotWant to thank all staff at Robinsons…many thanks to you all
Want to thank all staff at Robinsons who have been so helpful and kind and very friendly. They helped a great deal moving into beautiful home many thanks and best wishes to you all we have greatly appreciated your help.
Joanne · 23 August 2024 · Robinsons Chester Le Street
Agent replied · 25 October 2024
We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.Warm regards,The Robinsons Team
★★★★★ 5/5
TrustpilotRobinson's staff at Durham
Robinson's staff at Durham, Keith, Stacey, Emily and Katy...reactive and efficient service, sensible pricing and good local knowledge. Excellent and thank you for handling the sale of my house in my absence
Graham · 21 August 2024 · Robinsons Chester Le Street
Agent replied · 25 October 2024
We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.Warm regards,The Robinsons Team
★★★★★ 5/5
GoogleRobinsons have been great, and I would highly recommend. Charlie made the process smooth and kept us updated. We are very happy in our new home.
Lucy · 19 August 2024 · Robinsons Dunstable
Agent replied · 26 August 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Robinsons. It's wonderful to know that Charlie made the process smooth and kept you well-informed along the way. Wishing you all the best in your new home, may it be filled with happiness and great memories! 🌟🏡 …
★★★★★ 5/5
TrustpilotSuch a great team at Robinson’s in…
Such a great team at Robinson’s in Sedgefield Ryan and his colleagues Sharon and Danni did a wonderful job of marketing our property and securing us a buyer. Ryans photography and the the video he created of the property was first class showcasing the house at its best. I can highly recommend Robinsons in Sedgefield if you are thinking of selling your property.
Gill · 16 August 2024 · Robinsons Chester Le Street
Agent replied · 24 August 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
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