Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotI'm trying to book a viewing, poor service
I'm trying to book a viewing to buy a flat in Luton and the guy keeps avoiding me hanging up and saying he'll call back saying he can't hear me even though my phone reception is good. He also keep saying he will call back but its me that keep calling back as I want to view the flat. This is such a bad service without even using it as yet, If I had known the owner of the property, I would encourage to go elsewhere to sell his property. However, the guy wasn't rude in his words, Just subtle in his actions, who knows, he probably don't want me to view the property
Rhorie · 18 August 2025 · Robinsons Chester Le Street
Agent replied · 24 September 2025
Hi Rhorie. It looks like you have added your review to the wrong company. We’d be grateful if this could be removed. Best Regards, Robinsons Management Team
★★★★★ 5/5
TrustpilotFantastic estate agents!
Just want to say a big thank you to George, Keith, Stacey and Kayleigh for assisting with my house sale.
Mike · 4 August 2025 · Robinsons Chester Le Street
Agent replied · 24 September 2025
Thank you so much for taking the time to share your feedback, it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
★★★★★ 5/5
TrustpilotExcellent friendly service
First class service from initial valuation through to completion. Michael, Michelle and Chelsea kept us well advised on viewings and offers making the whole process seem very simple. Thanks for all your help. Would highly recommend Robinsons estate agents
Keith · 4 August 2025 · Robinsons Chester Le Street
Agent replied · 24 September 2025
Thank you so much for taking the time to share your feedback, it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
★★★★★ 5/5
TrustpilotWe have had a fantastic service using…
We have had a fantastic service using the Chester-le-Street branch to buy our property, and also had a valuation carried out. Chelsea, Michelle and Michael have been brilliant to deal with, and have been so helpful throughout a stressful process! In addition, Shelagh is a pleasure to speak with on the phone. Robinsons customer service is excellent. Thank you all to everyone at the branch who have helped us, it is much appreciated! 😊
Jess · 25 July 2025 · Robinsons Chester Le Street
★★★★★ 5/5
GoogleSuper easy communication, and the agent we had was very good and had an answer for every question we had.
Dan · 17 July 2025 · Robinsons Dunstable
★★★★★ 5/5
GoogleMy experience with Robinsons with the sale of my house has been brilliant, from putting my house on the Market to completing. Michael and Charlie are fantastic. Michael sold my house within 5 days! Both Michael and Charlie have been professional, friendly and have been there whenever I needed guidance and advice, they were always on the other end of the phone, and always got back to you promptly on email etc. Both have gone above and beyond with their help, advice and support. I cannot recommend them enough! Thank you so much
Alison · 4 July 2025 · Robinsons Dunstable
Agent replied · 2 September 2025
Hi Ali,
Thank you so much for your lovely message! We’re absolutely thrilled to hear that you had such a great experience with us.
Michael and Charlie will be over the moon to know they made the process smooth and stress-free for you, from getting your home on the market to completing the sale (and in just 5 days, amazing!). They always aim to go the extra mile, so it’s fantastic to hear that their support and advice made a real difference.
We really appreciate your kind words and recommendation. It’s been a pleasure working with you, and we wish you all the best in your new home!
Warmest thanks,
The Robinsons Team
★★★★★ 5/5
GoogleRating only, no written review.
Dan · 4 July 2025 · Robinsons Dunstable
Agent replied · 2 September 2025
Woohoo! 🌟 Thanks for the 5-star love! You didn’t leave a message, but your stars say it all, and we’re doing a happy dance over here! 💃🕺 …
★★★★★ 5/5
TrustpilotI can highly recommend Sedgefield branch of Robinsons…
I can highly recommend Sedgefield branch. The full team Ryan, Sharon and Dani were very professional with good sense of humour in their approach. This team made you feel like they had plenty of time for you. I would recommend this estate agent to anyone thinking of selling their property. Their marketing is excellent. Very very pleased with the service they provided.
Amanda · 22 June 2025 · Robinsons Chester Le Street
★★★★★ 1/5
TrustpilotAbsolutely appalling
Absolutely appalling! 2 viewings had to get cancelled, first one the agent didn't have a key, rescheduled viewing got there 10mins early only to be told there was a glitch with the website for sending me a viewing for that day - when it was sent by a staff member and confirmed by another staff member. Please do better next time, a big shame as the house looked great! Hopefully someone will get to view it soon!
Bakang · 22 May 2025 · Robinsons Chester Le Street
★★★★★ 5/5
GoogleRobinson’s have valued my home & I have viewed a property through them. I’ve found that they offer a good, professional service.
Johanne · 16 May 2025 · Robinsons Dunstable
★★★★★ 5/5
GoogleA fair and honest estate agent. It was nice not to hear the normal, insincere sales chat from the sales agents. Well done.
Angela · 5 May 2025 · Robinsons Dunstable
Agent replied · 2 September 2025
Thank you for your kind words. It's always our goal to provide fair and honest service without the usual sales chatter. We're glad you appreciated it!
★★★★★ 5/5
GoogleCharlie was very helpful and informative about the property
Sinead · 3 May 2025 · Robinsons Dunstable
★★★★★ 5/5
TrustpilotVery helpful all the way through the…
Very helpful all the way through the process of buying
Brenda · 23 April 2025 · Robinsons Chester Le Street
★★★★★ 5/5
GoogleCharlie dealt with us professionally and efficiently, great experience as a buyer.
Graham · 5 April 2025 · Robinsons Dunstable
Agent replied · 2 September 2025
Thank you for your kind words! We're thrilled to hear that Charlie provided you with a professional and efficient experience. We look forward to serving you again in the future!
★★★★★ 5/5
GoogleAbsolutely 1st Class service Michael went above and beyond everyone was very helpful.
Would certainly recommend Robinsons
Mary · 5 April 2025 · Robinsons Dunstable
Agent replied · 2 September 2025
Thank you so much for your kind words! We're thrilled to hear that you had a 1st Class experience with us. Michael and the entire team always strive to go above and beyond for our customers, and it's wonderful to know that their efforts made a positive impact on your experience. We truly appreciate your recommendation and look forward to serving you again in the future!
★★★★★ 5/5
GoogleI would highly recommend Robinsons Estate Agents. They were very professional in the process of selling our property. Our Agent, Charlie, was very good at communicating with us and answering any questions we had. He was always one step ahead of the game in order to get the process over the finish line.
Gemma · 4 April 2025 · Robinsons Dunstable
★★★★★ 5/5
TrustpilotGreat experience
Great experience, thank you.
SusanBlackett · 22 March 2025 · Robinsons Chester Le Street
★★★★★ 5/5
GoogleCharlie at Robinsons estate agents has so far been spot on and professional, so far would highly recommend
Ryan · 6 March 2025 · Robinsons Dunstable
Agent replied · 2 September 2025
Thank you for your positive feedback! We're thrilled to hear that Charlie has been spot on and professional in assisting you. Your recommendation means a lot to us, and we'll continue to strive for excellence in our service. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
GoogleVery professional service, good communication.
Jason · 10 January 2025 · Robinsons Dunstable
★★★★★ 1/5
GoogleDefinitely not recommended. When I rent property from this agency one day i reported boiler issue and not hot water . Than agency replay this is not are emergency and i have to wait . Imagine few days without hot water . Communication unprofessional Michael for over 2 years receive my complain about intercom that wasn't working . After 2.5 year not been fixed . Mould issue reported and agency ignored completely. Even few engineers that work for them wasn't happy. My contract end 31.12.2024 still waiting for replay regarding deposit . My advance just get solicitor representatives if any issue . But the best way just keep your self away from this agency .
Grzegorz · 9 January 2025 · Robinsons Dunstable
Agent replied · 10 January 2025
Dear Grzegorz,
I’m sorry to hear that you felt the need to escalate this matter to Google. As I have already explained in detail, all maintenance issues related to your property were addressed within 48 hours. While I fully understand your desire for quicker resolutions, please note that we are heavily dependent on external contractors, many of whom are currently experiencing high demand.
Regarding the mould issue, several visits were made to your apartment, and on each occasion, we provided clear guidance to help mitigate the problem. Specifically, we advised you to ensure proper ventilation, maintain an indoor temperature around 18°C, and avoid drying wet clothes inside the property. Unfortunately, this advice appears to have been overlooked.
Additionally, as previously clarified, we are required by law to inform you of any deductions from your deposit within 10 days of the end of your tenancy. Your tenancy officially ended on December 31, 2024, and therefore the 10-day period for informing you of any deductions will conclude at the end of business tomorrow, January 10, 2025.
Please don’t hesitate to reach out if you have further questions.
★★★★★ 5/5
GoogleBrilliant service from Charlie, highly recommend Robinsons Estate Agents
Jamie · 9 January 2025 · Robinsons Dunstable
Agent replied · 10 January 2025
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had a brilliant experience with Charlie. He is a dedicated member of our team, and it’s fantastic to know that his efforts helped make your experience with Robinsons Estate Agents so positive.
We are incredibly proud of the level of service we offer to all of our clients, and it’s rewarding to hear that our hard work is being recognised. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
At Robinsons, we are committed to providing a seamless and professional service, and feedback like yours motivates us to continue striving for excellence. If there’s anything else we can assist you with, or if you have any future property needs, please don’t hesitate to get in touch.
Thank you once again for your kind words and support!
★★★★★ 5/5
GoogleExcellent service!
Charlie is most considerate and helpful.
It is a pleasure to do business with him and his company.
Highly recommend.
Luis Bernardino
Luis · 3 January 2025 · Robinsons Dunstable
Agent replied · 10 January 2025
Dear Luis,
Thank you so much for your kind words! We truly appreciate your feedback. Charlie will be thrilled to hear your compliments. It's always our goal to provide excellent service, and we're so glad to hear that we met your expectations.
We value your business and look forward to continuing our work together. Thank you for your recommendation!
★★★★★ 4/5
GoogleRating only, no written review.
Noble · 25 December 2024 · Robinsons Chester Le Street
★★★★★ 1/5
GoogleWe wanted to rent a property as a family . We have made an application and it has been unsuccessful. But we have seen that the property has been put back on the market when we were searching for house listings on the internet. You did not return to our calls or email messages in short you do not communicate . This workplace and their attitude is very unprofessional . We have realised how unprofessional they are in a topic that is so major for us and that is so minor for them.
Eda · 20 December 2024 · Robinsons Dunstable
Agent replied · 27 December 2024
Thank you for your message. We are sorry to hear that you are dissatisfied with the experience. However, we would like to clarify that your application was unfortunately unsuccessful due to the referencing company's assessment of your income and affordability.
At every step of the process, we made sure to communicate the financial requirements clearly. This included the initial registration, the viewing, before accepting any payments, and again when you signed the Application for Tenancy, which outlined both your obligations and the necessary financial criteria.
We do feel it’s important to point out that the lack of communication you referred to may be a misunderstanding, as the primary factor preventing the tenancy from proceeding was related to the financial assessment.
We appreciate your feedback and are happy to discuss this further if needed.
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