Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotWe bought and sold with Robinsons
We bought and sold with Robinsons. The staff are really lovely and always ready to help. They sort out any issues and handle everything with professionalism.
Consumer · 20 November 2025 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Thank you so much for taking the time to leave us a review! We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service. We truly appreciate your support and hope to help you again in the future! Regards Robinsons Management Team
★★★★★ 5/5
GoogleThe agent was professional and informative.
Maria · 20 November 2025 · Robinsons Dunstable
Agent replied · 20 March 2026
Thank you for your feedback! We’re so pleased to hear you found our agent professional and informative. If you need any further assistance, we’re always happy to help.
★★★★★ 5/5
GoogleGreat agents! Charlie showed us a lovely home on Saturday. He was polite, well equipped with knowledge on both the area and the owners of the house and was punctual to the appointment. Highly recommend Robinsons. They got the small things …
Sean · 20 November 2025 · Robinsons Dunstable
Agent replied · 20 March 2026
Thanks so much for the great review! We're really pleased to hear Charlie made a strong impression and that everything went smoothly with your viewing. We always try to be quick, clear, and helpful, so it’s lovely to know that came across. We'll make sure Charlie sees your kind words. Thanks again for recommending Robinsons!
★★★★★ 5/5
GoogleGreat experience with Robinsons! Super easy to organise a viewing and very friendly and knowledgeable staff ☺️
Rebecca · 20 November 2025 · Robinsons Dunstable
Agent replied · 20 March 2026
Thank you for sharing your experience! We’re so pleased to hear that arranging a viewing was easy and that our team’s knowledge and friendliness stood out. We always aim to make the process as smooth as possible, and your feedback means a lot. If you need any further assistance, we’re here to help!
★★★★★ 5/5
TrustpilotSelling with Robinsons
We sold our house using Robinsons. Michael came out to value our property and was respectful and professional the whole time. We dealt mostly with Michelle and Chelsea afterwards who were so friendly and professional.
Kate · 16 November 2025 · Robinsons Chester Le Street
Agent replied · 31 May 2026
Thank you so much for taking the time to leave us a review! We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service. We truly appreciate your support and hope to help you again in the future! Regards Robinsons Management Team
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service from start to end of process.
K · 13 November 2025 · Robinsons Chester Le Street
Agent replied · 31 May 2026
Thank you so much for taking the time to leave us a review! We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service. We truly appreciate your support and hope to help you again in the future! Regards Robinsons Management Team
★★★★★ 5/5
TrustpilotWe have just bought the house of our…
We have just bought the house of our dreams in Wynyard. Joy was our point of contact at Robinsons Wynyard, she was very friendly and efficient whenever we spoke to her on the phone. Thank you Joy for all your help.
Karen · 10 November 2025 · Robinsons Chester Le Street
Agent replied · 31 May 2026
Thank you so much for taking the time to leave us a review! We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service. We truly appreciate your support and hope to help you again in the future! Regards Robinsons Management Team
★★★★★ 5/5
TrustpilotAppraisal Ryan McKenna SEDGEFIELD…
Appraisal Ryan McKenna SEDGEFIELD OFFICE.
Lloyd · 27 October 2025 · Robinsons Chester Le Street
Agent replied · 31 May 2026
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
★★★★★ 5/5
TrustpilotRobinsons Crook Sales and Lettings.
A huge thank you to Alex and his team for many years of rental management and recently for completing the sale of our property … in two weeks !
Judith · 22 October 2025 · Robinsons Chester Le Street
Agent replied · 31 May 2026
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
★★★★★ 5/5
TrustpilotSuperb Service from Two Different Offices
We used Robinsons Durham to sell our property and the whole process was absolutley flawless. We were constantly kept up to date by Keighley who made sure the process was pain free.
Garry · 22 October 2025 · Robinsons Chester Le Street
Agent replied · 31 May 2026
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
★★★★★ 5/5
GoogleViewed a house today and agent was friendly and professional. Answered all questions we had and anything they wasn't sure off, found out the answer extremely quickly. Thank you
Clare · 22 October 2025 · Robinsons Dunstable
Agent replied · 22 April 2026
Thanks for the review, really appreciate it. Glad to hear the viewing went well and that all your questions were answered. If anything else comes up or you’d like to see the property again, just give us a shout.
★★★★★ 5/5
GoogleMet Charlie to view a property, he was polite and very helpful, and although the property wasn't what we wanted he took out details to keep us up to date with anything new that becomes available.
John · 22 October 2025 · Robinsons Dunstable
Agent replied · 22 April 2026
Thank you for your kind words about Charlie, we’re really pleased to hear he made a good impression and took the time to understand what you’re looking for. While that particular property wasn’t the right fit, we’re glad he was able to take your details and keep you in the loop for future opportunities.
★★★★★ 5/5
GoogleGreat service, prompt, and friendly and took time to listen and offered sound advice.
Michelle · 22 October 2025 · Robinsons Dunstable
Agent replied · 22 April 2026
Thank you for your lovely feedback!
We’re so pleased to hear that you found our service prompt, friendly, and helpful. Listening and offering sound advice is exactly what we aim for, so it’s great to know that came through. If you ever need anything else, we’re just a call away!
★★★★★ 5/5
GoogleWe got a viewing very quickly, didn’t have to chase up the agent which makes a nice change! Michael showed us around the property, he was very knowledgeable about the house and street, very nice man to chat too and didn’t rush us through …
Nicky · 22 October 2025 · Robinsons Dunstable
Agent replied · 22 April 2026
Thank you so much for your kind words and fantastic feedback!
We’re thrilled to hear that your viewing experience was smooth and that Michael made such a positive impression. We always aim to provide knowledgeable, … More
★★★★★ 5/5
GoogleRating only, no written review.
Grace · 20 October 2025 · Robinsons Dunstable
Agent replied · 20 March 2026
Thank you so much for the 5-star rating!
We truly appreciate your support and are glad we could meet your expectations. If there's ever anything more we can do for you, don't hesitate to reach out!
★★★★★ 5/5
GoogleWe cannot recommend Michelle, Keith, and the entire team at Robinsons Chester Le Street highly enough! From start to finish, they handled every detail with professionalism, expertise, and genuine care. Thanks to their hard work and dedication, our home sold in just SIX DAYS! The whole process was smooth, stress-free, and incredibly efficient. A huge thank you to Michelle, Keith, and the team for making what can be a stressful experience so seamless, truly outstanding service!
Victoria · 16 October 2025 · Robinsons Chester Le Street
★★★★★ 5/5
GoogleEarly days yet but so far Robinsons could not be faulted.
5 days in, energy cert done, photo shoot arranged and we’ve already viewed one property. …
Gerry · 22 September 2025 · Robinsons Dunstable
Agent replied · 22 April 2026
Thanks so much for the great review! Really glad you’ve had a smooth start and that Charlie’s been helpful. If you need anything else, just let us know, we’re always here to help!
★★★★★ 5/5
TrustpilotRobinsons Chester le Street
Robinsons Chester le Street were our sellers estate agent
Customer · 18 September 2025 · Robinsons Chester Le Street
★★★★★ 3/5
GoogleI bought my run down terraced property at Auction in Pelton County Durham Nov 2022. Big mistake . The world was in a bad state such as everything going up. It took us v long to refurbish cost a lot and poor workmanship let us down. We did quite lot of the work ourselves too. On top we were v far and took the gamble and didn’t see it. Also overpaid. Oh my god the problems didn’t finish even until the sale, when the sale happened through the modern auction method got a call from Robinsons saying there’s hole in the flat roof . Not my problem no more ! The person before us fixed ones before they died , we fixed it from top to bottom the man that gave the written guarantee called Philip Thompson with the company called “The roofer” and charge about 2 grand didn’t come to fix it after lying many times. And then the 3rd time Robinsons recommended builder called Joe Morrows with no company name which I found a little dodgy I went with them as Robinsons recommended them and previous parties let me down. He charge £2300 roughly fixed it with “rubber roof” that he said never went wrong with him and was v confident with it, he gave us a guarantee which was passed to the buyer. Not sure if they knew what they doing or it was some sort of a dark magic . Would I ever buy up north again NO . Poor returns generally . As well as many problems especially mining . Most people at Robinsons were ok. However when we eventually had a buyer (still to our loss) they wasted 3 months of our time and said the survey wasn’t favourable and ducked out honestly stupid rule that needs to change. We didn’t want to waste more time and money with a survey ourselves or rent it out as returns aren’t great, so we took it to the modern method auction. Their partner company “iamsold”.
The guy I had called Jack was a nightmare always had to chase him and I think he purposely was waiting for us to reduce the price so he had an investor lined up for the sale, this process took v long too. Absolutely avoid I’m sold as their fees are extremely ridiculous. Our buyer ended up paying around £8000 which was shared with Robinsons. Do i recommend Robinsons, I give them the benefit of doubt hence 3 stars do I recommend Iam sold no way . They also delayed the sale. With all the utility bills running .The whole thing from buying to selling took almost 3 years !!! Losing a lot on it too.
Belal · 16 September 2025 · Robinsons Chester Le Street
★★★★★ 5/5
TrustpilotRyan, Danni & Sharon at the Sedgefield Branch
Ryan, Danni & Sharon at the Sedgefield branch. Wow, what absolutely lovely, professional people. We began renting through Robinsons almost a year ago, and from the start they were absolutely fantastic. So approachable, and the process was seamless. We then wanted to buy our first home, I went into Robinsons to ask some questions about the process and again, they were fantastic. The whole process was stress free. Even with the overlap with our rental, they continue to keep us in the loop about new tenants coming in. Their communication is excellent. I’ve never met such nice estate agents, and I’ve dealt with a lot over my time in rental properties! I was so pleased the house we were buying was through Robinsons. They cannot do enough for you, and I would recommend them to anyone. If/when we come to sell our home in the future, we will 100% be using Robinsons. Such a positive experience 🌟🌟🌟🌟🌟
Laura · 3 September 2025 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Thank you so much for taking the time to share your feedback, it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
★★★★★ 5/5
TrustpilotGreat experience
The whole process from start to finish with Robinsons selling our house has been hassle free. All the ladies in the office have been great and we would definitely use Robinsons again.
Lindsay · 3 September 2025 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Thank you so much for taking the time to share your feedback, it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
★★★★★ 5/5
TrustpilotGreat experience from all the staff…
Great experience from all the staff (Michelle, Chelsea & Michael) at Robinsons Chester Le Street. They have been friendly and helpful throughout the process of buying our new home
Lauren · 2 September 2025 · Robinsons Chester Le Street
Agent replied · 24 September 2025
Thank you so much for taking the time to share your feedback, it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
★★★★★ 5/5
TrustpilotGreat frGreat Service.
Great from start to finish no matter what difficulties I presented them with. They regularly arranged someone to oversee viewings when I was unable.
Mr · 2 September 2025 · Robinsons Chester Le Street
Agent replied · 24 September 2025
Thank you so much for taking the time to share your feedback, it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
★★★★★ 5/5
TrustpilotThe sale went very smoothly from first…
The sale went very smoothly from first to last.
Keith · 20 August 2025 · Robinsons Chester Le Street
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
