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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,198 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

293

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

The Trusted Agent logo

4.9 / 5

120

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

1,772

Reviews on Trustpilot

All 3 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Fantastic branch and fantastic team

Ryan, Sharon and Danni at the Sedgefield branch were absolutely brilliant. They were always on hand and willing to help us with the many questions we had. Given that we were first time buyers they very helpfully took us step by step through the process and persevered with us until we found the right home :)

Samuel · 15 July 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Thankyou

Ryan and Sharon are exceptional when it comes to moving house. They have both demonstrated professionalism, knowledge and excellent communication throughout the entire process. Viewings were prompt, negotiation skills were tactful, communication clearly and timely often with added humour which always helps. I felt confident with them and can only highly recommend them.

Rachel · 14 July 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Very Supportive

The sale of our house was stressful due to a long chain and lack of communication with the solicitors but all through it the staff at Robinson’s Chester Le Street branch were amazing and pushed the solicitors when we were getting no where, all the staff, Michelle, Karen, Chelsea & Michael were all great.

Helen · 14 July 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Google

Rating only, no written review.

Alice · 8 July 2023 · Robinsons Dunstable

Agent replied · 8 July 2023

Very much appreciated Alice, Charlie will keep you updated on any new properties.

5/5

Trustpilot

Highly recommended

Lovely staff, always helpful and courteous. Efficient from initial contact to the day of the move. Thank you 5*

Anne · 7 July 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

I have recently moved using Robinsons…

I have recently moved using Robinsons (Darlington Branch) and I would highly recommend them to anybody that was looking to move. they were very professional and helpful And couldn’t do enough for you throughout the entire process. Both Louie and Joy kept ahead of the game throughout the entire process, keeping us informed about what was happening and what needed to be done. Could not thank them enough for all the good work during the entire process.

Christopher · 5 July 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Google

Great Estate agent who showed myself and daughter round a property. Was very knowledgeable about the property and came up with some ideas. Did not feel rushed and was happy for us to have a good look and talk through our ideas for the property

Vicki · 3 July 2023 · Robinsons Dunstable

Agent replied · 4 July 2023

Thank you Vicki, 5 stars and a great review is always very appreciated.

5/5

Google

We will highly recommend Robinsons estate agents as we are having a great experience with them at the moment in buying our first house, particularly with Charlie which was quick and responsive from the beginning. He is very responsive, polite, helpful and patient. Excellent customer service!

Bianca · 30 June 2023 · Robinsons Dunstable

Agent replied · 1 July 2023

That's great to hear Bianca, Charlie's a new asset to the team so its good to hear he's on the right track... Appreciate you taking time to hit him with the 5 stars.

5/5

Trustpilot

Fantastic Service from Sedgefield Branch

Professional service from start to finish from Ryan, Sharon and Danni at the Sedgefield Office of Robinsons Estate Agents. Ryan dealt with all the viewings which was an enormous help to me and Sharon and Danni kept me informed on a regular basis. I wouldn't hesitate to recommend them to anyone who is planning to buy or sell a house.

Maureen · 29 June 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Prioritised and Helpful

At Move with Us we work alongside Robinsons for business purposes and when asking Charlie Robinson for some help, he was most friendly and approachable which resulted in a quick professional response and therefore felt I was prioritised. This is what a good business is about.Thank you Charlie

Megan · 26 June 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

First time buyer

Being a first time buyer I was quite nervous about the process of finding and purchasing a property. I could tell straight away, after first touching base with Robinsons, that my experience was going to be a positive one. Ryan was unbelievably helpful, patient and understanding. I can’t thank the whole team enough for all their support through the process. From beginning to end Ryan, Sharon and Danni have been knowledgable, informative and extremely efficient. I can’t thank them enough!!

Wendy · 24 June 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Helpful

Helpful, supportive and friendly staff - would not hesitate to recommend or use again in the future.

Gill · 19 June 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Angela was brilliant from start to…

Angela was brilliant from start to finish. She kept us informed and answered any queries we had promptly.She also had a good sense of humour which is needed when dealing with my hubby.

Customer · 19 June 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Excellent service

From start to finish, Robinsons at Crook were excellent. Barbara generated interest from day one and we had an offer on the property within days. The after sales care was equally as good with Angela regularly keeping me up to date with the progress of the sale. Alex and his team were great and I would not hesitate to use them again.

Elsa · 16 June 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Google

Very smart and friendly young man. Helpful, knowledgeable and gave us the time we needed

Jackie · 10 June 2023 · Robinsons Dunstable

Agent replied · 1 July 2023

Thank you Jackie, Charlie's a new member to the team and its great to hear he's progressing well, lets hope he can find you a property soon...

5/5

Trustpilot

What an amazing team at sedgefield…

What an amazing team at sedgefield branch, Ryan Sharon and Danni, the presentation of my property was excellent and was sold within 2 days. I also bought my new property with them, they helped and supported me with both nothing ever to much trouble. Excellent service very efficient and friendly will keep in touch with them when passing shop thankyou.

Susan · 9 June 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

5 star service, 5 star staff

It has been a total pleasure to deal with Ryan, Sharon and Danni at the Sedgefield branch in the purchase of our new property. Having bought and sold a number of properties over the years, we are fully aware that service levels can be mixed at best, but we would not hesitate to recommend Robinsons Sedgefield for going over and above. Nothing has been a problem, nothing has been "too much", everything has been dealt with in a timely manner. Thanks Ryan, Sharon and Danni for making this purchase run so smoothy.

Peter · 9 June 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

I can honestly say that Ryan

I can honestly say that Ryan, Sharon and Dani were really helpful, efficient and made the whole experience a lot easier for me. The property was sold straightaway and completed very fast. A excellent service all round, nothing was too much trouble for them. I would definitely recommend Robinsons Sedgefield branch and would use them again .

Lisa · 8 June 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

First class selling experience

My recent experience with Robinsons has been first class. As both a seller (through Robinsons) and a buyer, I appreciated the attention to detail and the services on offer to offer the most information to potential buyers with floor plans, video walkthroughs, and an extensive range of photos showing the whole of the property. The staff at the Sedgefield branch were always on the ball no matter who I spoke to, and really helped to make the viewings and onward process as smooth as possible.Their local knowledge, I feel, also helped significantly in allowing me to price the property at the right level to attract viewings, and this led to a quick submission of an offer.Overall, I would highly recommend Robinsons Sedgefield.

Cath · 5 June 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

4/5

Trustpilot

stress

instant response on sale ie. photoes signage and viewing.mix up with cash buyer not a cash buyer meant we packed months before we moved.stress for 14 weeks.

Cujohn · 3 June 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Google

Charlie was very helpful and knowledgeable

Monique · 3 June 2023 · Robinsons Dunstable

Agent replied · 1 July 2023

Thank you Monique, we get a hard time in this industry from many so its great to see that although the property you enquired about wasn't suitable we were able to be helpful and knowledgeable.

5/5

Trustpilot

The staff in Robinsons of Sedgefield…

The staff in Robinsons of Sedgefield have made buying our first home such a pleasant, stress free experience. Ryan, Sharon and Danni have been friendly, approachable and honest throughout the process! There was never a question, query or request that they couldn't help with and we appreciate their knowledge and assistance throughout.

Leona · 2 June 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

1/5

Google

Rating only, no written review.

Vlad · 1 June 2023 · Robinsons Dunstable

Agent replied · 1 July 2023

Sorry Vlad you felt we only deserved one star... We did explain to you that someone with your credit history and tenancy back ground we wouldn't be able to help you as we would be placing our landlords at risk and as a professional letting agent we wouldn't feel comfortable in doing so. We wish you every success in finding a suitable property and if we can help with anything please let us know.

5/5

Google

Charlie was great!!! He was honest and really helpful. We would certainly use his services again

Michael · 1 June 2023 · Robinsons Dunstable

Agent replied · 1 July 2023

Thank you Michael, really pleased Charlie was able to help you and at any point you need advice, tips or just a chat please get in touch...

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent.

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