Trusted Agent profile
Verified
★★★★★
2,198 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.
293
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat service from the Sedgefield branch
I would highly reccomend Robinsons at Sedgefield to sell your property. I found Ryan to be very knowledgeable of the market and honest in his advise on value. They achieved a sale quickly and it went through very smoothly. A stress free experience! Thanks Ryan, Sharon & Danni 😀
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
GoogleRobinsons provided us with a first class service that made the process run smoothly. They also put us in touch with other good businesses we needed help from.
Thanks for taking the time Don to review our services, its greatly appreciated.
5/5
TrustpilotQuick and easy purchase.
Rating only, no written review.
Hi Guest.Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
GoogleFrom the start off our property search asking to the end and us putting forward an offer for a property and numerous other requests to view again along with other questions Robinsons Estate agents have been helpful in every aspect they are a very professional and friendly estate agent.
Great review Kenneth, very much appreciated. Hopefully not long now until you have a moving in date, its an amazing and truly unique property I'm sure you can't wait much longer!
5/5
GoogleRobinsons have been absolutely outstanding! Buying our first home was so daunting, the process has been easier than I ever thought, Charlie has helped us step by step, so responsive and gives us great advice, very professional. We can’t thank you enough Charlie.
Catherine... I cant thank YOU enough for such a wonderful review, the very fact your happy is our ultimate goal, this is extremely important to me as a business owner but also as a father to Charlie (my son). Owning and running a family owned business in todays world is very tricky so getting such a review is a sign were doing everything we can. Thank you!
5/5
TrustpilotVery helpful and friendly staff gave…
Very helpful and friendly staff gave full support during the whole process.Always kept up to date with everything.
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotOutstanding service from Sedgefield Robinson’s branch!
The Sedgefield branch for Robinsons have been an absolute pleasure to work with - the entire team have been informative, professional and incredibly friendly. My overall experience has been a glowing one and I cannot thank the three team members that I dealt with enough for all they have done for me during my let and move to one of their properties. When I viewed Bank Top - I was shown around by Ryan. After viewing many properties already and having had either neutral or negative dealings with other estate agents, Ryan was a breath of fresh air. He was kind, helpful and made me feel totally welcome and at ease. I immediately fell in love with the property and Ryan was extremely helpful in explaining the application process and made sure I immediately had all of the information required to apply. I was then put in touch with Sharon to help me manage the application process. Sharon was also fabulous - she was extremely patient with me, answered my (many!) questions, and helped me navigate through the application, replied very quickly to any of my emails and communicated with me fully whilst I waited for references, and my application, to go through. I was then passed along to Danni to complete the letting process - Danni has also been nothing short of wonderful in the final stages of me taking over the tenancy for Bank Top. Once my application had been successful, Danni explained the final stages and was extremely flexible and understanding when agreeing a move-in date with me and what the process would be. I cannot rate my experience with the Robinson’s Sedgefield branch highly enough. Ryan, Sharon and Danni are a credit to the company and have made one aspect of, what’s been an extremely stressful period of my life, as smooth and pleasant an experience as they possibly could. I have absolutely no doubt that if I need their help again in the future, that I’ll receive a stellar service. If you’re looking for a new property, I wouldn’t hesitate to get in touch with this team - they’ll keep you right, offer you all the help you need and even provide some witty banter along the way. Thank you again to all three of you for all your hard work!
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotBrilliant service from start to finish…
Brilliant service from start to finish . Nothing was a problem from start to finish always there at the end of the phone to help with any queries .Emily and Stacey are a credit to the business always kept me up to date I have used Robinsons in the past although a long time ago I wouldn't hesitate to recommend them .
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
GoogleWe rented out a property for several years through Robinsons and always had excellent service and help when needed. When we came to sell it, Robinsons proved invaluable in keeping the chain going and chasing when required, to keep the sale on track. I would highly recommend them for both sales and lettings.
“Thank you so much Fran for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!”
5/5
TrustpilotVery friendly and helpful staff who…
Very friendly and helpful staff who work very to make a sale . Many thanks
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
GoogleExcellent service. Would definitely recommend
Thank you Charlie, great to see we have made a good impression so early in our relationship.
5/5
TrustpilotHartlepool
Sold our house using the Hartlepool office, the level of service was first class, I highly recommend them.
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotGreat Team at Robinsons of Sedgefield
I chose the Sedgefield Branch of Robinsons out of several other agencies in the area as the communication was excellent at the very beginning.This communication continued throughout the sale and Ryan, Sharon & Danni were very professional.I would definitely recommend Robinsons as it takes the hassle out of selling your home.
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotFrom the beginning of our journey…
From the beginning of our journey Katherine in Darlington branch was an absolute star she went above and beyond in our opinion in helping me and my husband , joy was also a star lovely ladies they do an amazing job Robinsons should be grateful for there service cannot praise them enough ,mr Mrs waller
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotGreat service from Robinsons at Durham
Great service from Robinsons at Durham. The initial meeting and visit led to a very professional brochure, video and advert. We had a number of viewings and the house sold quickly. Robinsons were with us on the whole journey from putting up for sale until completion. A great experience and a great service
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotRobinson's Sedgefield are outstanding
Robinson's Sedgefield are outstanding. From our experience, Ryan, Danii and Sharon are utterly committed and client-centred. They have the qualities you need from high quality agents in abundance. Ryan is knowledgeable, talented, honest, and proactive; he listens with genuine concern to your needs and motivations and works his socks off to help you. We were blown away by the skill and attention to detail he put into our listing; no wonder it generated a 17 viewing bookings by the first day! On top of all this, the team made us feel cared for. They're warm, friendly and understanding of the stresses involved in a move. They deserve all the rewards of their success and more. We can't thank them enough and we'd never go anywhere else now.
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotBungalow sale at York Crescent, Durham
The team were absolutely wonderful, kept me informed and always happy to help following the death of my father and the subsequent bungalow sale. They were very professional and knowledgeable making the whole process seamless and stress free.
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
GoogleRating only, no written review.
Thank you very much 👍🏼 …
5/5
TrustpilotIdeal estate agents
Friendly, professional estate agents. Nothing is a problem for Ryan, Sharon & Danni @ the Sedgefield branch. Would definitely recommend.
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotAlways kept me up to date.
Always kept me up to date.Available at all times providing the perfect service. Very professional 👏
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotThanks to the Robinsons Spennymoor team
We want to say a big thank you to the entire Robinsons Spennymoor team. We felt very taken care of despite the difficulties of purchasing our home. Excellent communication and full professionalism. Always willing to help, always very committed, they did more than they should, we felt like family. You guys are the best - thank you very much.
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
GoogleAs a Landlord I can confirm that Robinsons provide a professional service which is both straight forward and helpful together with a personal commitment. I will continue to use their services in the future. RDFLONG
Very much appreciated Russell, great to hear when we get it right, thank you.
5/5
GoogleGreat service from Robinsons. Good response to enquiries and problems dealt with promptly. They are able to call on all types of trades people for rental property too. Old fashioned dependability.
Love the quote Lesley "Old Fashioned Dependability" and of course the good review. We do try and bring the old and the new together and glad to see its working.
5/5
TrustpilotThe staff at the Hartlepool Branch were…
The staff at the Hartlepool Branch were excellent, friendly and helpful. Sold a house through them and rented one from them at the same time. Recommended.
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent.
