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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,198 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

293

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

Trustpilot logo

1,772

Reviews on Trustpilot

All 3 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Very helpful Charlie helped me purchase a new property in Dunstable at a fair and affordable price

Shammy · 22 March 2023 · Robinsons Dunstable

Agent replied

Very much appreciate the 5 stars Shammy, hope the new purchase goes well.

5/5

Google

Just had a market appraisal by Mark Robinson, he was on time, gave a fair valuation and followed up via an email. I highly recommend Robinsons, especially if looking to get your house valued ready to go on the market!

Film · 22 March 2023 · Robinsons Dunstable

Agent replied

Great Mark made a good impression, he does try and the competition can sometimes play unfairly... Hopefully we can help when your ready to put the house up for sale.

5/5

Google

Great estate agency would recommend 100% best customer service I have had.

Lewis · 22 March 2023 · Robinsons Dunstable

Agent replied

100% is a pretty good rating not sure we have much room for improvement Lewis...

5/5

Google

Robinsons sold our mum's house last summer after she passed away. They were through, friendly and very informative on all aspects of the sale. Put up for sale in late June, sold and completed by mid October. Perfect, highly recommended.

Lisa · 22 March 2023 · Robinsons Dunstable

Agent replied

Thank you Lisa, were pleased we could help, glad to see we can get it right on most occasions too,

4/5

Trustpilot

Robinsons a family business in Dunstable Beds

I am reviewing Robinsons Estate agents in Dunstable Beds. So far Charlie& Mike have been very proffesional and Charlie has gone out of his way to inform us of the situation & what is happening . He even brought round a bouquet on my birthday!Only down side is wehave so far only had one viewing.. hopefully we will have more. Given us a very good deal so will stay with it

Jacqueline · 21 March 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you Jacqueline, appreciate you taking the time to write a review, but unfortunately you have the wrong Robinsons Estate Agents.

5/5

Google

Great team, great service, constantly a pleasure to work with, they know exactly how customers should be treated and always make it a quick experience. Big thank you to the Robinson team. Would highly recommend.

Dan · 21 March 2023 · Robinsons Dunstable

Agent replied · 7 April 2023

Thank you for the great review and all 5 stars, tricky to get it right all of the time but glad we did on this occasion, thank you.

5/5

Google

Really lovely team! Always called with updates of properties they thought I'd like to view great communication

Hollie · 21 March 2023 · Robinsons Dunstable

Agent replied · 7 April 2023

Thank you Hollie, very much appreciate the review and 5 stars, communication is vital in this industry and very pleased we have delivered that.

5/5

Google

Charlie was really pleasant and professional. He really made the most of what was an outstanding property.

David · 21 March 2023 · Robinsons Dunstable

Agent replied · 7 April 2023

Glad to hear David and thank you for taking the time for the review, Charlie is a new member to the team and glad to see hes got it right for you.

5/5

Trustpilot

Robinsons Crook office brilliant service

The Crook office were brilliant in all areas, they were all very professional and helpful. Photographs were exceptional I was very pleased with everything. The ladies in the office were always so nice and pleasant and professional, The sale was all done in 8 weeks.I would recommend Robinsons in Crook to any family and friends they would receive a 5 star from me.

Mrs · 16 March 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Robinsons were great from start to…

Robinsons were great from start to finish with us. I can’t recommend using these enough, they were very helpful and always easy to contact for updates. As first time buyers they were very efficient and supportive throughout.

Jessica · 13 March 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Robinsons Sedgefield Outstanding!

Recently, I connected with Ryan, Sharon and Danni at Robinsons Sedgefield, to purchase my new home, and can honestly say they are the most professional, friendly, knowledgeable estate agents I have ever dealt with. They have a comprehensive approach to the whole process, and I felt so comfortable with them. Nothing was too much trouble and they were always happy to answer questions and address any concerns I had along the way. I would never hesitate to recommend the team at Robinsons Sedgefield.

Bev · 11 March 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Robinson's Durham

Robinson's were fantastic during the whole sale of our house. Communication was excellent, which is key to a smooth sale. Thanks to everyone in the Durham Office.

Ken · 11 March 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Brilliant service!

Excellent estate agent they went more than the extra mile to provide a fantastic service to allow me to buy my first home! The girls in the office where always there at the end of the phone to resolve any of my dilemmas and find a solution to anything! I really couldn’t fault them! Totally recommend someone vying with Robinsons Spennymoor!

Lauren · 9 March 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

1/5

Google

I do not recommend Robinsons agency!!! they robbed us of money, they take a deposit and do not give it back, they do not inform about the recruitment process for renting a house. I'm still waiting for the deposit forever colleague on vacation no response by e-mail or phone.

Adriana · 9 March 2023 · Robinsons Dunstable

Agent replied · 7 April 2023

Sorry Adriana you felt you needed to be so unpleasant with a review. As discussed, in line with the current rental laws you failed your referencing application as you mislead us with your credit history and bad credit, you also didn't reply to any communications made by us to you for over 2 weeks so sadly we couldn't allow the landlord to be without rent for any longer and had to remarket the property. As far as any robberies are concerned I'm afraid your very much mistaken, as you had mislead us and didn't communicate you lost your holding fee.

5/5

Google

Rating only, no written review.

David · 3 March 2023 · Robinsons Dunstable

Agent replied

Very much appreciated David...

5/5

Trustpilot

Buyers being difficult

The fact that the buyers and buyers solicitor were slowing down the process, this did not deter Julie from chasing them at every opportunity. She kept me informed by phone and email. I am sure that if she had not, the process would have taken much longer. Julie and her team did their utmost to resolve every issue.

Kazza · 2 March 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Going the extra mile

I recently sold my rental property with Robinsons, as a landlord 200 miles away the team made the experience easy. Working hard to market the property and get genuinely interested buyers in for viewings and chasing constructive feedback to secure a sale. They worked hard on the price given the current market downturn and closed out the sale quickly with good communications - massive thankyou for the work on this!

Lorraine · 1 March 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Super Estate Agency!

Robinsons were fabulous during my house purchase, and my sincere thanks to Sharon all her help to make the process run smoothly. Their aftercare and local knowledge is also brilliant.

Stephanie · 24 February 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Excellent customer service

Customer service from Robinsons staff at Crook was exemplary throughout the sale of our home. Throughout the process staff were proactive and so reassuring. Couldn’t have asked for a better service. Would highly recommend. Excellent from initial valuation to completion. Thank you

B · 16 February 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Fantastic Service

From initial contact, valuation, preparation of sales particulars and marketing of our house the friendly service provided by Rayan the manager at Robinson’s Sedgefield has been absolutely first class. Particular credit must also be given to our sales negotiator Sharron Tweddle, who was quite simply outstanding. Her assistance throughout our house move was exceptional. Robinson’s Sedgefield highly recommend.

Mr · 15 February 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Robinsons of Sedgefield provided a first class service

Robinsons of Sedgefield provided a first class professional service in selling our property. Ryan explained the whole selling process and what Robinsons offered. When we were ready to go ahead he did excellent photos, video and description of our property and really showed it at its best for potential buyers. Sharon and Danni were very helpful and kept us informed all along the way and were always a pleasure to deal with. We felt comfortable in knowing we were in good hands if anything cropped up during the selling process. The Robinsons team at Sedgefield, Ryan, Sharon and Danni were brilliant. Thanks again.

Robert · 14 February 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Very professional & competitive service…

Very professional & competitive service from start to finish in sale of our property through Robinson’s Durham

Flo · 14 February 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Robinsons will give you Joy…..

We have moved home a couple of times in the last ten years and have used other town based estate agents, with mixed results.We chose Robinsons as they were handling the property we were buying, so it made sense to keep both sales with one agent.From the start they were very good.Valuation was handled quickly, property on market, viewings resulted in several interested buyers.So far so good.What made everything special from then on was contact made with us from staff member Joy Cruddas.She rang, explained she would be in charge of our sale and move, and if we had any problems, to speak to her directly.We didn’t need to ; Joy was always first on the phone to us, updating, chasing solicitors, ironing out the sort of problems we all meet during the difficult job of selling and buying your new home.There were difficulties, as there always is, but Joy hit them all out of the park….. and rang us at every opportunity to reassure us she was doing everything possible.The upshot of this was the sale and purchase was completed within 12 weeks - an incredible timeline when you take into account this all took place over the Christmas/New Year period, with offices closing for the celebration.To say Joy was a credit to Robinsons doesn’t really go far enough. Her professionalism, coupled with a strong business head and a sense of humour we all needed at various points ( it is never easy moving….) made everything look easy, and we all know it is not.As for the other members of staff , they were a great help, all phone calls handled with courtesy, couldn’t do enough for you.So Robinsons. Use them for your property sale - and you may be lucky enough to get Joy as your designated point of contact.

Graham · 12 February 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Ultimate Professionals.

I put my property up for sale in the spring of 2022, with another estate agent. After 4 months I had one viewing and no feedback. After the sole contract expired, I visited Robinsons Estate Agents in Sedgefield. I spoke to Ryan and Sharon in the office, they were so understanding. Ryan came to my home and was very professional, he video-ed each room rather than just taking photographs. Robinson's put the property up for sale on the Monday and I accepted an offer very close to the asking price on the Wednesday. Throughout the sale process the communication between Ryan, Sharon and on occasions Danni has been excellent, helping me through the entire sale procedure. I could not recommend them highly enough.

Donald · 10 February 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent.

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