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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,198 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

293

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

Trustpilot logo

1,772

Reviews on Trustpilot

All 3 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Great service

Have used Robinsons several times for letting my properties, also for the sale of my previous home. The girls that have dealt with me in the office, Claire, Hallie and Bethany have always been very professional and helpful too, very on the ball. Keith, the property surveyer, also most helpful.Would and will use again in the future.

Mark · 9 February 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

The whole team at the Chester le Street…

The whole team at the Chester le Street office was very helpful and happy to provide support throughout the selling process.

Mrs · 9 February 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Faultless

Great experience dealing with all the members of the Durham branch when purchasing my new home. A stress free experience from beginning to end!

Matthew · 3 February 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

4/5

Trustpilot

Satisfactory service

I recently sold a property in Hartlepool through the local branch office and was satisfied with the service I received. Particulars were correctly prepared and a buyer found quite quickly. I have put 4 stars only because I feel the commision charged was high in relation to the sale price of the property.

Stephen · 31 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Stephen. Appreciate the review but if you could put the review on the Tees Valley page that would be great. https://uk.trustpilot.com/review/robinsonsteesvalley.co.uk

5/5

Trustpilot

Outstanding service! Excellent Team

So this is my 3rd time buying and selling with Robinsons, Spennymoor and honestly.... i cant recommend them enough. Sam is superb, professional, knowledgeable and always happy to help and guide clients through what is the most stressful time of life. The team working in this branch are amazing, so proactive and efficient. They always call back when they say they will, the service at Robinsons, Spennymoor is outstanding. Thank you Sam and his team for all the help and support over the years and to come!

Rebecca · 31 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Phil Turnbull

I would like to thank all the staff at the bishop auckland branch of Robinson's ( Lynne, Jamie-Lee, Allyson and Zoe) for the friendly professional way they handled the sale of my mother's home. Many thank's

Phil · 29 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Google

We have the pleasure of dealing with this business from a different perspective. We work closely with their team to carry out the electrical maintenance. Their office is efficient and they have many great systems in place to aid with tenants issues. The Robinsons team and kind and friendly. Top letting agent!!!

TRIP · 29 January 2023 · Robinsons Dunstable

Agent replied

Appreciate the great review and all 5 stars...

5/5

Trustpilot

Robinsons service was absolutely…

Robinsons service was absolutely outstanding! Not just at the beginning of the sale but right through till the end they supported me with all my queries and issues that I had during the entire buying process. I have bought and sold many properties in my life and have never experienced this kind of top service where you are treated and respected as customer at all times.Well done Robinsons and a very special thanks to Julie who went above and beyond to secure the purchase of our new beautiful home !

Udo · 28 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Excellent service

My sister and I used Robinsons Durham to sell my late father's property. The process was seamless and we secured a quick sale for over the asking price. We would highly recommend this company. Many Thanks to the whole team. Gill O'Reagan and Fiona Watts

Gillian · 26 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Lovely people, fantastic Estate Agents

Just had the longest wait for a probate and lease hold property but Robinsons Sedgefield have supported me every step of the way, they have been amazing. Thank you to Ryan, Sharon and Danni for everything you have done to help and support me. Anyone wanting to buy or sell a property, I can highly recommend Robinsons Sedgefield.

Becky · 24 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Excellent rentals service

Given very short notice of my house sale completion Bethany at Robinsons Durham secured me a rental property very quickly. Managing the viewing, credit checks, inventory and actually getting the keys within a week. Excellent service from a top notch agents.

Jeff · 24 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Bishop Auckland branch

Bishop Auckland branch - all staff were really helpful and kept in touch throughout the process, helping to move things forward when needed by liaising with everyone involved. Thank you!

Courtney · 20 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Great service

Great service, the house was sold for a family member, from Keith valuing the property to completion ( lots of contact with Stacy). Would definitely recommend.

Joanne · 20 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Staff are really friendly and efficient

Rating only, no written review.

Dawn · 19 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Easy and efficient.

I would like to thank Jamie Lee Lynne and Alison from Robinson's Bishop Auckland branch for the professional way they sold my mother's house. They kept me informed and the property was sold quickly and smoothly. I would definitely recommend using Robinsons Estate Agents to anyone wanting to sell their home.

Claire · 19 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

The Bishop Auckland branch of Robinsons…

The Bishop Auckland branch of Robinsons: Robinsons did an excellent job marketing the sale of my property. The whole team of Lynn, Allyson, Jamie-Lee and Zoe provided me with a friendly, quality service during this quite stressful period (August thro' to December 2022).David Ayling

David · 19 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Professional & Friendly Service

I purchased some land via Robinsons, which the sale went through extremely smoothly and I found the agent extremely helpful and professional and friendly.I would definitely happily use this estate agent in the future.

Mark · 16 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Great service at Sedgefield

Many thanks to Ryan, Danni and Sharon from the Sedgefield branch of Robinsons for their excellent service given to effect the emotionally difficult process of selling our late parent’s home. They were all very sympathetic, efficient and friendly throughout and the house sold very quickly. We wish the new family many years of happiness in their new home. With our grateful thanks to all.

Gill · 14 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Lovely staff

Easy process good communication lovely friendly staff

Janet · 14 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the Robinson team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Thank you to the SEDGEFIELD BRANCH of…

Thank you to the SEDGEFIELD BRANCH of Robinsons in looking after us with our house sale. Ryan, Sharon & Danni were professional and friendly throughout the whole process. They took so much of the stress that comes with a house move off our shoulders, always happy to help with any enquiries making our move to our dream home for Christmas a reality. Thank you, S & K Earl

Karen · 12 January 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Ann Emily and Stacey at Durham office…

Ann Emily and Stacey at Durham office provided a 5* service from start to finish selling our property.Personal service means everything these days and we will recommend the team to friends and family.Thanks so much for all your efforts to all of the team at all levels.Regards Neil & Ian

Customer · 21 December 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Fab service from this Company nothing…

Fab service from this Company nothing was a problem very happy in our new bungalow thanks for everything

Lesley · 16 December 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Amazing Team - so hard working and professional

The team at Robinsons are simply fantastic. I am so grateful towards the positive and helpful staff. The team at the CROOK branch oversee the management of my lettings and Clare and Danielle are brilliant with the finding, securing and settling in of new tenants. They make the whole process seamless for me as a landlord, whilst they are working tirelessly to arrange viewings, contracts and inventories. They both professionally ensure a strong communication chain between contractors, tenants and landlord. The team at BISHOP AUCKLAND are so hard working and deliver amazing customer service. I have viewed many properties over the past few years and Lynn has been so helpful answering questions and assisting with her knowledge of the properties. After recently completing a purchase I can say that the help and support from both Allyson, Zoe and Jamie-Lee has been absolutely amazing and very much appreciated. During the purchase I was kept informed of the stages of the sale and there was clear communication with the vendors. I had a tricky experience when some paperwork was needed from the solicitors which delayed the completion date, and Allyson was able to inform the vendors, navigate the situation and keep us calm in the process. Her professionalism is second to none. Thanks so much Robinsons - you are really appreciated. Any buyer, seller, tenant or landlord who experience their service are in safe hands.

Bee · 13 December 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

5* service from Sedgefield branch of…

5* service from Sedgefield branch of Robinson's. Fantastic photography and communication by Ryan in selling our home. Brilliant expertise by the rest of the team by Dani and Sharon with assisting in selling and purchasing of new property. I would definitely recommend to others.

HW · 12 December 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you very much for your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent.

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