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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,198 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

293

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

Trustpilot logo

1,772

Reviews on Trustpilot

All 3 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinsons is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Sedgefield Branch. Ryan and his Team

Ryan, Sharon & Danni in the Sedgefield Branch have been so helpful and explained everything to me as the purchase of my new home has progressed.Which could have been a stressful time, I haven't felt that way at all.Always willing to talk to me and advise.A very professional and friendly team.Communication is paramount, to the smooth process of selling and purchasing your home.Thank you all so much 🤗

Mrs · 28 October 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it's very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

The whole team were very professional…

The whole team were very professional and helpful throughout our experience of our house sale.They went above and beyond their remit. Communication was excellent and every step of the procedure was explained fully to us. Angela was a tower of strength in what was a very stressful time. We would highly recommend Robinsons to anyone who was looking to buy or sell a house. Thank you for a great job.

Derek · 19 October 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it's very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Robinsons of Sedgefield- what a great team !

We were looking to sell our family home in Sedgefield and we had contacted other agents in Sedgefield , we had previously sold a property in Wynyard with Robinsons Fine and Country and found it be a positive experience. We wanted an agent that was honest and not just give us an inflated asking price to get our business. Ryan from Robinsons Sedgefield appraised our home and we knew that Robinsons had been selling homes in Sedgefield quickly. Ryan was friendly and professional throughout the whole process and his photographs and written description of our home no doubt assisted in our sale ! Our house was marketed on the Thursday and by the weekend we had two asking price offers. We couldn’t be happier . The after sales team of Sharon and Danni have been friendly, helpful and professional throughout. We would not hesitate in recommending Robinsons of Sedgefield to sell your property. Thank you to Ryan and team for doing a great job and helping throughout the process. Keep doing what you do !! Barbara and Graham

Mrs · 18 October 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Sold my house through Robinsons…

Sold my house through Robinsons Sedgefield branch. Ryan is incredible - when having agents round to value the house, Ryan was the most enthusiastic about the sale and answered anything we needed. When it came to putting the house up, we agreed a realistic price and he took some amazing photos and an incredible video tour. The team had it on the market the next day and we had loads of viewings booked just hours later. The first viewing overbid and we accepted the offer just a day after it went on the market.Ryan, Sharon and Danni were excellent throughout the sale process - proving reliable, friendly and reassuring, with plenty of appropriate communication.I'm so glad that I chose Robinsons Sedgefield to sell my house - if you're looking to sell, save the grief and go with these guys.

Philip · 18 October 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Great service from Ryan and the team at Sedgefield

Brilliant service from Ryan, Sharon and Danni at the Sedgefield branch. We sold a property and the team were very professional,knowledgeable and friendly from start to finish, providing regular updates throughout the sale.... couldn't fault and would recommend

Tricia · 18 October 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Professionals always

Prompt communication Professional dealingAmazing experience Been dealing with Robinsons for years now and always happy with the end result Recommended

Mohammed · 18 October 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

The best estate agents I’ve known.

It was fabulous to have the experience and professionalism of the Robinsons CLS team behind us in a tricky house sale. Michelle, in particular, as well as Karen and Chelsea, worked hard to keep everything on track and get the chain’s solicitors aligned. Kept us very informed - best estate agents I’ve ever used.

Sarah · 16 October 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

1/5

Trustpilot

Crook branch not recomended at all, lack of responsibility

I booked a viewing with Crook branch on a Monday, coming all the way from London (5h drive) so I took a b&b accommodation for that night because I had other viewings as well. The gentleman who greeted me at the property was nice but clumsy. He got the wrong key but he actually said the landlords left the keys on the inside. A complete joke. Asked him what was going to happen now and he said the agency will call me to arrange another viewing. Nobody called the next day so I called and was able to book it only on Thursday, a 3 days gap. So I took a few more days of accommodation and saw the property. I really liked it so I wanted to go ahead with it, filled out the required form, and the next day, I receive a message that the property is gone. I was fuming. It could have been mine if he had the keys. I l go back to London and about 2 weeks later I find another property that I would like to rent. I managed to send a friend who was living about 2h drive with the public transport and arranged the viewing. I called the agency to let them know that my friend could be 5 mins late because the public transport was not very reliable in the area and that she's coming from a long trip. They said fine. She got there 9 mins over the booked time and they left. No phone call, nothing. So it cost me 3 days of extra accommodation to see a property where they failed to provide the service and probably lost it because they had the wrong key, a very long trip back and forth to London, and they couldn't wait 10 more mins or call me to see what's going on. And then, after the supposed viewing that never happened because they left, they send me an email asking how was my viewing. I complained about the situation and never got an answer from them for the last 3 weeks.Here I am now writing this review because of their ignorance and the lack of professionalism showed.

Alex · 12 October 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Alex. Thank you for your review and sorry you feel this way. We are a long running and highly regarded agent, with the staff having hundreds of years' experience between them. We try to accommodate wherever possible, but sometimes circumstances and decisions are beyond our control. Its unfortunate on this occasion, it has not been possible to provide exactly what you wanted. I wish you every success in finding a property to rent. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Great staff

Great staff. Follow up and chase when required to get the sale moving/complete.

Alexa · 7 October 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

A job well done.

I dealt with Elaine from Robinsons Marton branch in Cleveland and she was excellent. Elaine always responded to any questions I had, she was very knowledgeable and communicated up and down the chain to keep things moving. In fact all the staff were very professional, easy to talk and I would highly recommend Robinsons and will use them if and when I need to move again.

Mr · 5 October 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Excellent service from Sedgefield

Excellent service from Sedgefield. Ryan, Sharon and Danni are a credit to your company. Always friendly, prompt and knowledgeable. Spot on team.

Graham · 4 October 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi GrahamThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Angela was brilliant 🤩

Angela was brilliant 🤩 Very helpful through a very stressful time 100% recommend to anyone.

Mr · 4 October 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Brilliant Service from Start to Finish

The team at the Sedgefield branch (Ryan,Danni&Sharon) were always extremely helpful and really on the ball when we used them for our house sale. Wouldn't hesitate to recommend! Thank you

Jason · 2 October 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

5 star

5 star service would definetly recommend. Sold the house in less than one week. Thanks to everyone at Sedgefield robinsons, inc, Ryan, Sharon, Jade and Danni.

Richard · 30 September 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Thank you to the Sedgefield branch for…

Thank you to the Sedgefield branch for their support with our first time purchase. They were nothing but friendly and professional throughout the process. Especially Ryan and Sharon who always took the time to answer all our questions!

Sarah · 29 September 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

First class service

First class service, Ryan was very knowledgeable and professional in all our dealings with him, we were with another agent for over 2 years and no sale, Ryan sold the house within 2 weeks of listing our property👍👍👍👍

William · 28 September 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

I adore all the staff at the Robinsons…

I adore all the staff at the Robinsons seddgefield branch. Nothing is ever too much. I have rented through them for a couple of years and Ryan and sharon have always been there to pick up the phone or an email and reassure and explain of next steps. Recently I am in the process of buying a property with this completing in October. The process has been Rocky however not on Robinsons half. They have reassured me at every step, calmed me down. There too make me laugh. Ryan,Sharon and now Danni are such a lovely team and are like the three musketeers. Each one of them has such a lovely warming tone when you speak to them. Each time I have needed a question to be answered they answer it straight away, or tell me they will come back to myself with an answer. Thankyou to each and everyone one of you, you have been here through some pretty big life events and have treat me as not just a client but probably like a friend/family!

Sophie · 26 September 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Absolutely fabulous review of our Sedgefield office, thank you so much, the team are over the moon. This is what makes the job worth while. Kind Regards, Keith Mason Senior Manager

5/5

Trustpilot

Five stars to Robinsons sedgefield

Received excellent service from Ryan,Sharon and Danni at Robinsons estate agents at Sedgefield .Thanks to their experience and knowledge my house sold very quickly ,would recommend

Anthony · 26 September 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Thanks to everyone at Robinson's in…

Thanks to everyone at Robinson's in Sedgefield. It has been a long journey for this house sale and all the staff have been great in making it as stress-free as possible. In this day and age it seems people often say "I'll get back to you" and then don't, not at Robinsons, every time I rang to speak to Ryan, and I rang a lot, he always came back to me soon after. He is professional with a great personality and really takes care of you.

ALM · 26 September 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

The service provided by the sales team…

The service provided by the sales team at Robinsons was professional, friendly and efficient. My main contact was with Keighley, who was very helpful.

Paul · 25 September 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Thank you to Ryan,Sharon and the rest…

Thank you to Ryan,Sharon and the rest of the team at robinsons Sedgefield in making the sale of our property in bishop middleham so easy. Wouldn't think twice about using them again.

Mark · 25 September 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

My husband and I can’t thank Ryan and…

My husband and I can’t thank Ryan and his team enough, so helpful and honest, gave us regular updates, nothing was ever to much trouble! Thank you so much!

Joanna · 23 September 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Fantastic service from Ryan and the…

Fantastic service from Ryan and the team at Robinsons. I have used them on a number of occasions and always been very impressed with the professional service and communication from the team.I recently sold a property and cant praise the team enough for the efficiency of the transaction from start to finish. I would highly recommend them anyone looking to sell their property in the Trimdon/ Sedgfield area.

Stevej · 23 September 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Amazing staff!

We have just purchased a house through Sedgefield robinsons branch. The staff at branch couldn’t have been more helpful & accommodating. Ryan, Sharon & Danni helped move things along quickly, provided regular updates and were polite & helpful every step of the way. Thank you so much for your help.

Scarlett · 21 September 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.

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