Trusted Agent profile
Verified
★★★★★
2,199 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,199 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAmazing staff!
We have just purchased a house through Sedgefield robinsons branch. The staff at branch couldn’t have been more helpful & accommodating. Ryan, Sharon & Danni helped move things along quickly, provided regular updates and were polite & helpful every step of the way. Thank you so much for your help.
Thank you for your review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotExcellent service
Hi Stacey, thank you and your team for such good service and for getting me a fabulous deal on my little house. I know how hard you all work so just wanted to take the time to thank you personally and will also add comments to the trust pilot website. I wouldn’t hesitate to use your company again and would certainly recommend you for you attentive and professional approach to the sale of my property and the brevity in which you dealt with matters. Kind regards Mrs Watson
Thank you for your review of our Durham office, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotGreat service
Right from the start I was satisfied with the service provided. The photographs taken of the property and presentation were first class. The sales teams kept me informed at all times and dealt with all queries professionally and with good humour. I would definitely use them again.
Thank you for your review of our Chester office, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotMichelle Chelsea and Michael
Michelle Chelsea and Michael. Were very helpful when we were purchasing our property. Kept us informed and helped us to resolve problems. With the vendor. Would definitely recommend
Thank you for your review of our Chester office, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
5/5
FacebookHighly recommend! You are in great hands with these guys, very professional & attentive to all our needs! Never will I go elsewhere now.
1/5
GoogleGoogle doesn't allow me to leave the second (well deserved) negative comment however I can edit this one, so in the attachment you (as the future customer) can find pictures of my previous review with a few additional attachments to this one proving, how bad this agency actually is. Can't be happier to see that reply, it only proves my point how incompetent behaviour this agency represents towards the tenants and why YOU, as the customer, should STAY AWAY. The normal agency would reply: ''Yes, we had some issues with resolving problems in your flat, we have ignored you and lied to you for 6 months but you are the customer and you are important for our business, we want you to be happy even after ending tenancy agreement and deeply apologize for any inconvenience, we will find the best possible solution to resolve this situation.'' Instead of that, you are the witness of slander towards the innocent tenants followed by lies, rudeness and neglect. -''we hadn't realised that your time at Bramley Court was an unhappy one until this point.'', This response is just a sign of disrespect towards complaining tenants. Every single maintenance request was ignored, communication was very poor (95% of phone calls were ignored, the rest of the time I was assured that someone will call me back, they never did.) Even simple and much-needed things like sending Inventory File took over a month and many requests over the phone and emails. We went through hell also trying to recover the deposit which should be returned within 10 days after moving out according to the tenancy law (we’ve moved out on 3.03.2021 and it took them almost a month and multiple phone calls/emails to get it done). And you still can’t believe we were not happy? -''nonetheless the landlord and ourselves were hindered by the fact you were in constant rent arrears'' - screenshot of bank transfers attached, everything has been paid on time (one exception when the bank had maintenance and bank transfer has been delayed by few hours and finally has been sent after midnight). Another lie. -''not using the heating as advised by the electrical contractor in a satisfactory manner.'' - another condescending lie, vintage electric heaters fitted in the flat had literally just one button, one power level wheel and one option wheel (defrost/on all the time). With such a draft coming out from the windows, doors and baseboards they were not strong enough to keep us warm during winter. -''Bramley Court is a modern flat'' modern 16 years old flat, built-in 2005. -''Landlord agreed at great expense to install a state of the art/Modern Thermostatic Monitor that would assist with any potential heating issues'', when we’ve moved in, the vintage thermostat was broken (probably due to its age) and replaced quickly by the landlord for the cheapest Chinese substitute. We thought it’s broken but after calling the manufacturer, it was confirmed that the device have very limited options allowing only to turn the heaters on/off which makes it a completely useless device in the real world, because it hasn’t got the basic functions which this type of the device should have, like detecting the temperature and adjusting the heating level accordingly. I've kindly asked for a replacing it to something different (working) but of course, I didn't get any reply. -'' Mores to the point, the incoming tenant complained it was almost too hot and they moved in just after you in March 2021.'' - Who would've thought that spring would be hotter than the end of autumn/winter? So in the recap, you can see how the agency treats their customers/tenants, they just lie and try to intimidate and bully people instead of apologizing or simply fixing the issues. I really hope my honest review will spread through the social media and all over the internet to warn other people. Nobody deserves to be treated like that.NegativeResponsiveness, Quality, Professionalism, Value
Thank you Mateusz Synowiec for the time and effort your review must have taken, we hadn't realised that your time at Bramley Court was an unhappy one until this point. Your situation with the heating was dealt with not only by us at Robinsons but also the landlord, in fact all your maintenance issues were dealt with in a satisfactory manner, nonetheless the landlord and ourselves were hindered by the fact you were in constant rent arrears and not using the heating as advised by the electrical contractor in a satisfactory manner. Bramley Court is a modern flat built to high energy specifications with an EPC (Energy Performance Certificate) of good rating. The landlord however instructed a Heating/Electrical Engineer to survey the heating system and found no fault but the Landlord agreed at great expense to install a state of the art/Modern Thermostatic Monitor that would assist with any potential heating issues. Mores to the point, the incoming tenant complained it was almost too hot and they moved in just after you in March 2021. Lastly, its important to ROBINSONS that all reviews remain however positive or otherwise to show an overall balance of our service, we do not remove, pay for them to be removed or have the ability to remove, your review will remain unless of course you wish to delete it yourself.
5/5
TrustpilotA big thank you
A big thank you to Ryan, Sharon & Jade at Sedgefield branch for selling my home. Always pleasant and friendly, very efficient, responsive to enquiries and requests, and ready to help, even outside of usual office hours (Ryan kindly conducted my viewings as I wasn't around).As well as finding my buyer, throughout the process the team also communicated between those involved, helping to bring it to a timely conclusion.Highly recommended, thank you.
Thank you for your lovely review of our Sedgefield office, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotROBINSONS SEDGEFIELD BRANCH
ROBINSONS SEDGEFIELD BRANCHI don't usually leave a review this early in a house sale and purchase, we've moved 9 times in our lifetime, but the experience with the Sedgefield branch especially with Ryan and Jade has been by far the best we've had.We had seen a property we were interested listed by the branch so thought we'd give them the opportunity to list ours as well. I have been semi retired for several years prior to moving back to the area and had worked for 2 estate agents in Doncaster, so had prior experience of how poorly they are run, driven by profit over any form customer service in both places.So Ryan was like a breath of fresh air when he came, personable friendly and honest, not a usual estate agent trait I've found. He had the pictures, video, floor plan, listing up and running within a day, I've seen this take a week in other places I worked. Also the communication is excellent, the viewings confirmed by phone, then email and text, on the day they come in. Jade who is sadly leaving, once again just exceptional service and her and Ryan work ethic is really something Robinsons should be very proud of.So our first viewing offered at full asking price, we've had our offer accepted straight away, all done quickly and efficiently by this branch.Early days in the process, and we hope all 3 parties involved solicitors have the same drive, urgency and enthusiasm for their job's Robinsons have.If buying selling in the area then Robinsons Sedgefield should be your first phone call.Tom Gash
Thank you for your lovely review of our Sedgefield office, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotRyan and the team just sold my house…
Ryan and the team just sold my house for me. They were excellent. From the initial contact, taking photos and video through to completion they were responsive, professional and nothing was ever too much trouble. They kept me informed every step of the way even getting replies to emails when the shop wasn’t open. Fantastic customer service. Everyone needs a Ryan and team when you are selling your house!
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
1/5
TrustpilotAbsolutely shambolic experience
Absolutely shambolic experience. The company is inflexible and does not accommodate for any circumstances that fall outside of its very narrow imagination. It seems staff put in the minimum effort required to keep the job. It seemed as if the company was merely an obstacle between landlord and tenant as it ignored all reasonable offers to modify the terms in the landlord's favour (offered by the tenant). Insisting on requiring in person viewing and in person signing is inexcusable in the third decade of the 21st century, all other Durham agencies seem to realise this. I am at a loss as to how this sorry excuse of an agency is still afloat and wish it a very near doom.
Hi Mark. Thank you for your review and sorry you feel this way. We are a long running and highly regarded agent, with the staff having hundreds of years experience between them. We try to accommodate wherever possible, its just unfortunate on this occasion, it was not possible to provide exactly what you wanted. I wish you every success in finding a property to rent. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotExcellent service
After recently buying a property via Robinsons, I found them helpful and open regarding queries and patient with the extended length of the process.While picking up the keys, the staff opened up the office out of hours and responded quickly and helpfully with an emergency request. I can certainly recommend them for their service above and beyond.
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotLocal Family Run Estate Agents with the personal touch
Robinsons were professional throughout, great staff, great customer service.
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
1/5
TrustpilotRobinsons Durham
the landlord showed me around the house. both of us were very happy and I told the landlord I would contact Robinson to proceed with my application. the landlord said that if the agency was happy with the reference check, he had no obligation, he also told me he had a bad experience before and this was why he looked for the agency now. Robinson approached me after the viewing and asked for my detail and sent me the Homelet application online after we agreed that I pay at least 6 months' rent in front. after the agency told me the landlord changed his mind, I asked Homelet and was told that Homelet did not do my reference check at all. Robinsons replied to my post and claimed that I upset the landlord and therefore the landlord changed his mind. total less than 5 minutes of house viewing, I did not speak much and only praised the landlord for their well-tidied garden. they seemed very happy about my viewing. you ask for the viewer's feedback, and now I, being the viewer, also ask for the landlord's feedback. please provide me the landlord's feedback as to how I upset him, thank you.
Thank you for taking the time to write a review, we appreciate everyone's feedback. However, in this instance, I feel your review has nothing to do with the service provided from Robinsons. It comes down to the fact, that you are disappointed the landlord unfortunately for you, opted for another applicant for their property. This decision has nothing to do with the service the lettings office provide. We would love to help you find another property, so if there are any that comes up, we can contact you or if you see one, please let us know.Kind regards, Keith Mason Senior Manager
5/5
TrustpilotThank you
A massive thank you to Ryan, Sharon and Jade at the Sedgefield branch of Robinsons. Ryan went above and beyond to support our family through the sale of our family home after the passing of our father. The team have been really supportive and helpful and we would highly recommend them.
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotAmazing experience throughout, Thank-you!
We didn’t choose, Robinson’s at first to sell our home, which was a big mistake!! All the staff have been very professional and polite throughout our sale, which was long and on going. The support and advise we received throughout was amazing, it is very stressful time moving house! Robinson’s really helped and guided us every second of the way! Thank-you.Would definitely recommend and wouldn’t even consider any other companies in the future.Thanks again!
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotGood communication from Robinsons
I recently completed a purchase of a house after having to wait close to 8 months since my offer was accepted. Keeping in regular contact with Angela at the Crook office was easy and helped ensure the process went as quickly as it could. She regularly looked for updates which she shared with me, making a big difference and helping me to remain patient. Thank you for the support Angela.
Really appreciate the lovely review, they work so hard and this is a nice reward. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotNo issues
No issues, always contactable and replies forthcoming immediately. Was a difficult sale, but no fault of Stacey and Robinsons. Thanks again for always been there. X
Really appreciate the lovely review, they work so hard and this is a nice reward. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotFantastic Service
I have just completed on the purchase of my first home and was helped through the stress-free process by the most fantastic team in Robinsons, Sedgefield Branch.Jade and Sharon have both been so helpful and kept me up to date with the process throughout. Ryan was amazing! He is friendly, professional and, to him, nothing is ever too much trouble. He is a credit to Robinson's and I highly recommend using the Sedgefield branch to sell/purchase your home. Thank you all so much. Paige
Really appreciate the lovely review of our Sedgefield office Miss Williams, they work so hard and this is a nice reward. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotGreat Service
A big thank you to Ryan, Sharon and Jade at the Sedgefield Office for dealing with a far from straight forward house sale. Thorough and efficient service, great communication, being kept up-to-date throughout the process.A lovely friendly, yet professional team to work with. Thank you.
Really appreciate the lovely review of our Sedgefield office Julie, they work so hard and this is a nice reward. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotI would like to say a huge THANK YOU to…
I would like to say a huge THANK YOU to Ryan , Sharon and Jade in the Sedgefield branch for all their help with the sale of my late fathers house. They were very professional, courteous and understanding and always at the end of the phone if i had any questions or could just pop into the office they're very friendly people. I would highly recommend Robinsons to anyone.
Really appreciate the lovely review of our Sedgefield office Christine, they work so hard and this is a nice reward. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotLucky for some 13.
We Have lived in a Robinsons lettings property for more than 13 years and we have loved our time in our house. For many years our property manager has been Claire and she has gone above and beyond so many times to help us when faced with challenging issues. We as a family want to say a big thank you particularly to Claire, Jackie, Linda and Jill for all the help and support we have received during our tenancy.
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotFirst time buyer
I'm a first time buyer and bought my property with Robinsons Sedgefield. I personally dealt with Sharon, Ryan and Jade, who were all exceptionally friendly, polite and professional. The advice I received was honest and helpful. Whenever I needed to contact the office, I always managed to speak to someone, or received a call back the same day. The whole experience was smooth and effortless. I did not expect the process to be this easy! Well done, Sedgefield team, and thank you for making this so easy for me!
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotWe all know moving house is one of…
We all know moving house is one of life's most stressful experiences. From finding the right property to progressing the sale. A big thankyou to Ryan Mckenna of Sedgefield branch for his help in finding the right property and helping us through to the purchase.We felt Ryan was really interested in us, making sure we were happy with what we were buying and kept us regularly informed with progress of our purchase. Many thanks Ryan
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotMy wife and I found the conveyancing…
My wife and I found the conveyancing very stressfull, but were fortunate that the conveyancing period was around 3 months, the mixed information from our convayancing and the buyer and their convayancing solicitors was confusing and upsetting to us so much that at one point we felt that it may be best to place our property back on the market. It was to the credit of Robinsons and all their staff in particula Angela who stepped in to ensure that exchange of contracts took place when it did, completion followed soon after. The help and support from Robinsons is proffesional courteous and knowledge of the local market was very good. A very effective Agent we felt getting the job done right first time . Thank you all, best regards, John and Adele Barnes.
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 20192020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Chester Le Street has the most, with 1,811 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
