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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,198 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

293

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

The Trusted Agent logo

4.9 / 5

120

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

1,772

Reviews on Trustpilot

All 3 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Fantastic outstanding team at Sedgefield

I had the pleasure of dealing with Ryan, Sharon and Danni at the Sedgefield branch who manged to sell my house within 15hours of it going on the market. My previous estate agents had the property listed for 5 months and I had 3 viewings in that time. I changed to Robinsons Sedgefield and met Ryan for the first time who was helpful and professional. The property was listed on a Friday night and I had a call from Sharon at 9.30 Saturday morning to tell me she had 3 viewings arranged for that day. I was amazed that they had already got as many as the previous company had done in 5 months. My first viewing put an offer in and everything went smoothly and I was kept in the loop at all times by Ryan,Sharon and Danni who were all genuinely pleased for me. I shall recommend the team to anyone and thank you all Bob Harris

Bob · 1 September 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

ROBINSONS SEDGEDIELD BRANCH

ROBINSONS SEDGEDIELD BRANCH. It has been a total pleasure working with Ryan, Sharon and Danni over the many years for renting my house and now the final sale of it. They are professional, friendly, kind and keep you uptodate with all elements of a sale, viewings, tenancy issues that happen along those journies. Ryan and Sharon are lovely, I wouls never use anywhere else and see them as my friends as you do build up relationships as you speak to them so often. Thanks Ali

Alison · 31 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Google

Great agency. Viewed the property without any hassle and on time.

Romi · 30 August 2023 · Robinsons Dunstable

Agent replied · 20 September 2023

Thank you Romi, appreciate we all lead a busy life and that you have taken the time to hit us with 5 stars and a great review of our services.

5/5

Trustpilot

I would give Robinsons Sedgefield 10…

I would give Robinsons Sedgefield 10 stars if I could. Ryan, Sharon and Danni have always been friendly and polite as well as professional. I was always kept up to date with my sale and they would gently manage my expectations if I was getting ahead of myself. I visit the branch most days on my dog walk and we are always greeted with a smile. I wouldn't hesitate to use Robinsons again.

PW · 26 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

fantastic service

Thanks for a fantastic service from the gang at Sedgefield branch, Ryan, Sharon & Danni! Kept us up to date all the way through and helped when some issues needed sorting towards the end. Highly recommend as best Estate agent in the village!!

LW · 24 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Very good service

Very easy to contact and responded quickly, especially Ryan, Sharon and Danni.

Tammy · 23 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

I would like to thank the team at Sedgefield. at…

I would like to thank the team at Robinsons Sedgefield for all your hard work and support over the last few months. I can not praise Sharon, Ryan and Danni enough for their professional attitude in guiding us through this stressful process. Thank you so much.Would not hesitate to recommend their services to anyone navigating the housing market.Thanks again and good luck to you all.Trish

Trish · 21 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Google

One of the best state agent we have come across. Very efficient, helpful and approachable to any query you may have in your mind. They also have time to listen carefully to your needs and do not put any un necessary pressure to buy which allowed us time to think and not to rush to take wrong decisions which people do sometimes and have regrets later on. We recommend fully to use this agent if you want, very satisfying, either buying or selling your property and you would never go wrong. We would recommend

Prafulla · 19 August 2023 · Robinsons Dunstable

Agent replied · 20 September 2023

Prafulla, A BIG THANK YOU... We honestly appreciate the kind words, recommendations and 5 stars. Let us know when your ready to make a move and we will do our best to make the process as smooth and stress free as possible.

5/5

Trustpilot

Knowledgeable and helpful

We've just completed the purchase of an investment property, which was being offered by Robinsons.Can't honestly thank Sharon enough for her help and guidance throughout the process. Whenever we had questions or asked if she could assist, she was straight on it.

Chris · 18 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Sedgefield branch

I wanted to put in writing how thankful I am to Robinsons Sedgefield Branch. It was the first time selling my home and they made the process so much easier. Sharon, Ryan and Danni are an asset to Robinsons. They were professional, transparent and approachable. I would recommend them to others and would certainly use them again. Thank you.

Sara · 17 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

The Sedgefield team exceptional

The Sedgefield team of Ryan, Sharon and Danni are exceptional to deal with. We have used them on many occasions and always highly recommend them. Personal and professional we give them 10 out of 10

Terry · 17 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

The team at Robinsons Estate Agents, Sedgefield

The team at Robinsons Estate Agents, Sedgefield have been wonderful through the process of selling our house. We have been supported every step of the way predominantly by Ryan and Sharon. Communication has been excellent and both Ryan and Sharon have always been on hand to help resolve queries along the way. I would highly recommend Robinsons, Sedgefield who have given us a very personal service. Michael and Ann Nelson

Mrs · 16 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

As a first time buyer I had no Idea…

As a first time buyer I had no Idea what I was doing and felt totally overwhelmed by the whole thing. The team at Robinsons Sedgefield looked after me and supported throughout the whole process. They pointed me in the right direction for mortgage advice and helped with trades people. They answered my many, many questions and always followed up any queries I had. I was always made to feel welcome and that nothing was ever too much trouble. I would highly recommend this branch of Robinsons, thank you for everything.

Stacey · 11 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Google

Brilliant estate agent

David · 11 August 2023 · Robinsons Chester Le Street

Agent replied · 24 August 2024

Thanks David, much appreciated.

5/5

Trustpilot

Incredibly helpful and supportive…

Incredibly helpful and supportive throughout the entire buying and selling process. Can't recommend Robinsons highly enough.

Rebecca · 9 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

lways had time pleasant and…

Always had time pleasant and knowledgeable staff

Customer · 9 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Exceptional

What a professional, amazing, friendly, open and hard working company Robinson (Sedgefield branch) are. I cannot praise the staff I have dealt with enough, they held my hand through the process of selling my family home and made this process an easy one. Ryan, Sharon, Danni, Sally and every member of staff were amazing, always friendly and professional in every aspect of the sale. This company is the best (in my opinion) in our local area ⭐️⭐️⭐️⭐️⭐️ experience

Julie · 7 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Outstanding experience!

My elderly mother and I engaged Robinsons Estate Agents in Sedgefield to advertise my mother's property for sale and in the process bought another property advertised by Robinsons.The staff at Robinsons, Ryan, Sharon and Danni were always professional, polite, kind and gave great advice.Moving home is a stressful time especially when an elderly person is involved. My mother often phoned Ryan, Sharon and Danni who showed compassion and empathy and treated my mother with the utmost respect which I sincerely thank them for. This made the whole process of moving less stressful.Ryan, Sharon and Danni are a credit to Robinsons and their profession. To this end I would not hesitate to use Robinsons and this particular great team again. THANK YOU!

Peter · 7 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

1/5

Trustpilot

Robinsons Estate Agents Durham

Robinsons Estate Agents Durham: Lettings Manager is a disgrace. I’ve rented a property out for a year and was lucky to have an amazing landlord. My contract has ended and due to a death in the family I couldn’t renew the contract due to leaving work and relocating down south where all my family are, and becoming many thousands in debt. I have struggled to hire a van to drive from Cambridge to Durham to remove all my bigger goods in the house ready for the new tenants to move in a few days after the contract ends. I don’t drive so this made it a lot harder. I packed all my main things in a car which belongs to my brother in law and set off at 3am in order to return the keys to the agency on time. I phoned the estate agents to let them know I haven’t managed to remove the bigger goods such as a sofa. I was met with the rude ‘manager’ on the phone who was shouting at me and threatening me with court. I couldn’t even speak to explain anything as he was shouting non stop. I understand his frustration but there’s absolutely no need to shout at me on the phone, it’s disgusting. You never know what people are going through and he knew the circumstances with my family death which he clearly didn’t take into consideration before shouting at me and giving verbal abuse and saying that I only came up with a ‘suitcase’ in which I obviously didn’t, he was being sarcastic. I came to the office to hand the keys in, the ladies were lovely and when I confronted the so called manager about his behaviour on the phone, he remained calm and didn’t do anything. Funny how he couldn’t care less on the phone but different story in person. Robinsons do not care about their clients, no matter the circumstances. The only support I’ve had is from my landlord who rightfully should be the one frustrated, but my landlord has been nothing but understanding, reasonable and patient. I am disgusted with how I was treat by this ‘manager’.His name is David, as I mentioned to him on the phone, I completely understand where he was coming from, and I understand how frustrated he must be, but there’s still no excuse to have that sort of tone with me and make sarcastic, immature comments. I was nothing but reasonable on the phone to him, and I couldn’t even speak or explain as he was talking over me and shouting. I would like an apology from David himself.

Corey · 1 August 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

We understand your disappointment, and we acknowledge your feelings about the matter. Your complaint has been received and is currently under review. Regards

5/5

Google

Charlie was a very pleasant young man. He showed us round the property & answered all of our questions professionally. He was very smart and punctual too. A great asset to the company.

Elaine · 31 July 2023 · Robinsons Dunstable

Agent replied · 2 August 2023

Really appreciate your time and feedback on our company and Charlie too... Charlie is learning fast and great to see he's utilising his knowledge and skills.

5/5

Trustpilot

Keighley and Stacey at the Durham…

Keighley and Stacey at the Durham branch were great, keeping us informed all the way through the process.

P.Ritchie · 18 July 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

House sale in Trimdon

Always a pleasure dealing with Robinsons at Sedgefield Especially Ryan and Sharon - Polite, Friendly, and professional always.

Peter · 17 July 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Vicki (Durham) was excellent throughout…

Vicki (Durham) was excellent throughout the year. Very quick to answer any problems or queries.

Harry · 17 July 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Prompt with any issues

So prompt with any issues, Vicki (who took care of our property) was incredible, always so easy to talk to and kind.

Przemek · 17 July 2023 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent.

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