5/5
Michael and his team are super friendly and helpful and have always looked after us with our tenancy needs
Agent replied · 24 March 2024
Thank you Chris, great to hear your happy with us and your tenancy.

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★★★★★
2,198 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.
293
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
120
Reviews on The Trusted Agent
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Michael and his team are super friendly and helpful and have always looked after us with our tenancy needs
Thank you Chris, great to hear your happy with us and your tenancy.
5/5
Super-professional Team!
Selling a property is never easy but it makes a massive difference when you have a fantastic and professional agent on your side! RYAN, SHARON and the rest of the SEDGEFIELD TEAM: many thanks for handling all the usual and unusual problems so quickly and patiently, and getting me the best Christmas present - a sold property!
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
Excellent professional staff
Excellent professional staffVery knowledgeable and polite Kept in touch throughout the process from start to finish Excellent all round highly recommend
Thank you very much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our team's professionalism, knowledge, and courtesy made a positive impact on your interaction with us. Kind Regards Keith Mason, Senior Manager
5/5
Bethany dealt with the letting I was…
Bethany dealt with the letting I was interested, everything went smoothly, and efficient and quick.I would recommend robinsons for sales & lettings!
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
Ryan and Sharon have been amazing and…
Ryan and Sharon have been amazing and very helpful all the way through the sale of my property, you couldn't get any more support and help from anywhere else. Every little hitch they have been right there to advise and help. Thank you so much.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
Really impressed with the team!
Really impressed with the team after a less than positive experience with a “property sourcer” in the local area. They instilled confidence and I would recommend wholeheartedly.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
Second time around and still as good.
This is the second time I've sold through Robinson's Sedgefield, I wouldn't trust my sale with anyone else. Ryan the manager has become almost like a friend, supportive and understanding, responsive to emails and messages, always on my side. House selling can be an emotive thing, but Ryan takes time to ensure its as pain-free as possible. Hopefully I won't have to use them again for a while, but if I do, I hope this team is still there.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
2/5
Poor response to maintenance issues
I've been renting from Robinson Lettings for about four months now, and honestly, it's been pretty frustrating. At first, they were super quick to respond when I was signing the lease. But once I moved in, it's like they just forgot about me.I've had a leaking ceiling for three weeks now. my sofa and rug are getting ruined, and they still haven't fixed it. Then there's the radiator in the living room that stopped working about a month ago. No response from them, and I can't even hang out in my living room because it's too cold.And don't get me started on the dishwasher. It broke down three weeks ago, and I was told a manager would call me back. It's been a week, and I've heard nothing. It's really not what I expected after how they were before I moved in.I wouldn't recommend them at this point. The service has been pretty shoddy, and it feels like they don't care once you're in the house.
I understand your frustrations concerning the property matters, and I want to assure you that we've been actively working to resolve them to the best of our ability.I apologise for any inconvenience caused. Our team has consistently reached out promptly and made several attempts to schedule maintenance, inspections and deliveries, considering your availability. However, aligning suitable timings has been challenging due to conflicting schedules and availability constraints.Your tenancy is highly valued, and ensuring a comfortable living environment for all tenants is our priority. Please be assured that we are dedicated to promptly rectifying these issues.Your cooperation and patience are immensely appreciated as we work swiftly to address these concerns.Warm regards, Robinsons Management Team
5/5
Very professional and helpful from the…
Very professional and helpful from the start and they set realistic prices and goals. Very pleased with the whole experience.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
The best experience I have ever had with an Estate Agents, superb service!
I would strongly recommend the Sedgefield branch of Robinsons, Ryan, Sharon & Danni are superb. When initially looking at buying a property in the area, I obviously had dealings with other estate agents and always found Robinsons in Sedgefield by far the most professional & friendly. When you go into there branch, you are made to feel very welcome, it is like dealing with a family business, they were a pleasure to deal with, which is why I also decided to sell my property with them, which they were able to sell very quickly.I was fortunate enough to also end up buying a property that they had for sale and they took care of everything, they were not pushy, always extremely helpful and they made what is always a difficult process seem like a breeze, with there professionalism and knowhow.If you are considering selling your property, there is genuinely no one better, they have been a pleasure to deal with, thank you for your help!Neal
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
Rating only, no written review.
Thank you Madalina, 5 stars are always appreciated and glad we could help with you move.
1/5
Very unprofessional and incompetent, agent (charlie) lied and increased the price of a property when we told them we wanted to buy. Awful email communication
Thank you Aziz Mangal for your review. As your aware all calls are recorded and having had chance to listen through the conversation I do find your review very harsh. I've also had chance to look through all the reviews you have made on your Google account about other companies and their service and you have given them all 1 Star Ratings with very similar content, so as much as I welcome both positive and negatives opinions on this occasion I do believe you have been very unfair.
5/5
Robinsons have been excellent throughout the selling process, offering advice and assisting with communication with the various parties. I would recommend them to anyone thinking of selling.
Thank you for the great review Chris, glad we had the opportunity to help you move and provide a good service. Wishing you and your family well in your new home.
5/5
Letting experience
We have recently let our house out through Robinsons and have had an excellent experience so far. Bethany in particular has been great, she has kept us up to date and has answered all of our questions in a timely manner. Would definitely recommend.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
Belle Propertys have been coming to my…
Belle Propertys have been coming to my home for over the past 3 years absolute brilliant job every time. Easy to communicate with and really make sure the job is done right every time. Thank you
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
Excellent service
Excellent service from valuation through to completion, I was kept informed of any progress during the process as I live 2 hours away
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
A huge thank you to the Sedgefield…
A huge thank you to the Sedgefield team, Ryan, Sharon and Danni for all their kindness, help and professionalism throughout the purchase of my new property.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
SELLING OUR PROPERTY WITH EASE
Well I used the Sedgefield Branch of Robinsons Estate Agents because of the good reputation they have within Sedgefield and the assocated areas. I had lived in Fishburn for over 23 years and knew the when the time came to sell our house it would be Robinsons of Sedgefield. The staff consiting of Ryan, Sharon, & Danni were first class in knowledge and kept us informed every step of the way as this was our first time selling a house they made it easy for us going through the process. I would definatly recomend them when buying or sell a house again.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
Have just sold my mother in laws house…
Have just sold my mother in laws house with Robinsons and have had a first class service with Sam and the girls throughout. Always knew where we were with regular updates right until completion.Highly recommended.
That's fantastic news! Selling a house can be quite a journey, and it's great to hear that Sam and the team at our Spennymoor office provided you with such a positive experience. It must be a relief to have everything sorted smoothly. Thank you for your review.Senior ManagerKeith Mason
5/5
Robinson’s Spennymoor
Just recently sold my house with Robinsons Spennymoor and from start to finish the team have been fantastic. Nothing was too much hassle and I would highly recommend you choose them to sell your home.
That's great to hear! Selling a house can be a rollercoaster, so it's great that you had such a positive experience with our Spennymoor office. Smooth transactions and a helpful team make a world of difference in these situations, so thank you for taking the time to review us.Senior ManagerKeith Mason
5/5
Good service and communication throughout
Really happy with the service provided by Robinsons to sell my property. Really good communication throughout.
That's awesome to hear! Communication is key, especially when it comes to something as significant as selling a property. Thank you for taking the time to review us. Senior ManagerKeith Mason
5/5
Exceptional Service.
Just like to note the exceptional service received from Robinsons.The sale of our property and the purchase of our new home has had a number of issues but they have all been tackled with professionalism and urgency by the team. And it has been a real team effort from Michelle, Chelsea, Karen and Michael. The have kept us updated with progress and allowed us additional visits to our new home to check things out. I take this opportunity to thank the team for their help and would highly recommend Robinsons to anyone requiring the services of an estate agent.
That's fantastic to hear! It sounds like our Chester Le Street Office really went above and beyond to make your property journey as smooth as possible. It's always refreshing when a client appreciates when our staff tackle challenges with professionalism and urgency. Here's to a new chapter in your new home! Senior ManagerKeith Mason
5/5
Best Estate agent
I have been in the process of buying my first house and found the property through Robinsons of Sedgefield. I have so far viewed the house 3 times and each time I have been shown round by Ryan who has been such a lovely person, turning up on time and would always ring and let you know if plans would change, helping out with queries and answering questions, contacting the Sellers to clarify things and dealing with any small enquiry and getting back to me quickly. He also showed me lots of other houses until finding the right one for me and each time was very professional. The team at Robinsons have been amazing and would definitely recommend them. Also I must mention Sharon and Danni in the office who have also helped me with the process especially when I was worried or unsure they would always put my mind at ease. although purchasing a house is stressful Robinsons have made it less so by their helpful attitude. I can not thank them enough and will be sure to use Robinson Sedgefield again in the future
That's fantastic to hear about your positive experience with our Sedgefield office! It sounds like Ryan, Sharon, and Danni went above and beyond to make the home-buying process as smooth as possible for you. Congratulations on finding the right house, and here's to many happy memories in your new home! If you ever decide to work with Robinsons again in the future, you'll be in good hands. Senior ManagerKeith Mason
5/5
Robinsons were amazing.
What a fantastic experience I've had with Robinsons Sedgefield!From the minute I met Ryan I knew he was the perfect person to help me sell my sister's house. He understood our needs, nothing was too much. Always being kept in the loop of visits, new situations arising, requirements, etc.Sharon helped me by giving me much needed advice on selling contents etc and Dani made surecalls were always returned promptly and emails replied to straight away. I would highly recommend Robinsons as a local, knowledgeable estate agents. They really did go above and beyond.Well done and a hugh Thank you from my family.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards: Robinsons, Dunstable won Trusted Agent.
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