Trusted Agent profile
Verified
★★★★★
8,210 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,210 reviews on three platforms, rated 4.9 out of 5 overall.
8,003
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery pleased with the service provided by all the staff . Friendly , helpful and professional . Would highly recommend
Glad to hear this Ray, thank you for trusting us with the move. Thank you - from all the team at RMJ
5/5
GoogleGreat experience! Very professional and helpful from start till the end !
That’s great to hear thank you so much for the review!
5/5
GoogleAbsolutely great friendly and helpful in every way very professionally sold the premises kept in touch with update daily excellent would highly recommend them
Thank you Linda
5/5
GoogleThanks to the team at RM&J Chatham. It was a long, bumpy road but we got there at the end. Thanks for your support and understanding.
Thank you Joyce!
5/5
GoogleAngela and other staff at Robinson Michael and Jackson were very helpful and did everything they could to try and speed up our exchange after solicitors delayed the process.
Thank you Alex much appreciated!
5/5
GoogleI purchased my first property through Robinson Michael & Jackson and I cannot fault them. Everyone I spoke to was professional, friendly, and helpful. They answered all my queries and the purchase was all very quick without hickups.
Thank you - from all the team at RMJ
5/5
GoogleThoroughly recommend Robinson Michael & Jackson in Chatham, sold my Mothers house so quickly and professionally, why go anywhere else, you wont be disappointed. Great team, a speedy and successful sale, thank you to the whole team.
Thank you May, we really appreciate the feedback. Thank you - from all the team at RMJ
5/5
GoogleI have just concluded the selling of my property with RM&J. From start to finish they were on point and far better than my other experiences with some of the other major Estate Agents in the towns. Any issues that I had and that I could not resolve, they were able to help me with. A good bunch.
5/5
GoogleThey made the purchase of my first home as smooth as possible and were very attentive and helpful when I had any questions. Angela, who I dealt with, was especially helpful. Thanks.
Thank you very much for your review!
5/5
GoogleGreat service, a buyer was found really quick and I was promptly informed about any development ,by the Sales Progressor , at each stage of the transaction. I would definitely use the agency again.
Thank you Alex we appreciate you taking the time!
5/5
GoogleRMJ were great throughout our sale. We got an offer within weeks and Angela our sales progressor kept up the momentum all the way through to exchange
Thank you Tony, we appreciate you taking the time. Thanks again Mark RMJ
5/5
GoogleWhat a lovely team to deal with. From valuation by Tom to completion with lots of input from Angela and Dulcie infact all the team were highly professionally and nothing was to much trouble for them. Would highly recommend them to anyone thinking of moving in the future. Thanks Steve and Connie
Thank you for the kind review
5/5
GoogleHad an excellent despite a complicated transaction, with me living overseas - our sale went smoothly thanks to Tom, Angela and the team. Very good communication and excellent advice through the whole process - would use again.
Thank you Tim
5/5
GoogleWe originally brought our house through Robinson Micheal and Jackson so they were the first people we thought of when we were selling. They’re an amazing bunch Angela kept me updated throughout the whole process and they made us feel like valued customers I couldn’t recommend them more!!
Thank you Nicole
5/5
GoogleThe Robinson Michael & Jackson team was great. Professional, informative and friendly service from Angela and Tom. They provided full support throughout the purchase and regularly followed up with solicitors to make progress. Would recommend!
Thank you Olga
5/5
GoogleGreat response! Very quick reply’s always kept in the loose! They chases and made sure everything happens and quick as possible! Angela was who I was dealing with and she was amazing! Generally lovely! And made sure everything was sorted!
Thank you Katherine we are really glad Angela could offer you help through the moving process. Best of luck on your new home!
5/5
GoogleRating only, no written review.
Thank you Sharon much appreciated.
4/5
GoogleGot a buyer within a week in the market. Thank you for all your help
Thank you for the review! Mark - RMJ
5/5
GoogleExcellent team , great customer service, efficient communication,highly recommended!!!
Thank you Adina! We really appreciate it
5/5
GoogleArrived at the agreed time . Friendly and knowledgeable , gave me honest opinions.
Thank you Adrian, we really appreciate it. Thanks Mark RMJ
5/5
FacebookThanks to the Team @ RMJ strood, the sale of my property went smoothly and quickly, I would use again if the opportunity arises in the future, thanks for your help and assistance.
Hi Leon, on behalf of the team at RMJ Strood we thank you for your review. We're so please you're happy with the service and wish you all the best in the future
5/5
FacebookAlways a 5 Star Service !! We recently sold our house the guidance and help along the way from TJ proved to be invaluable. The process was easy and straight forward and we achieved a better than exceptional service If you are considering a sale you have stepped on the right path and they will get this house sold- you just relax !!
1/5
TrustpilotDO NOT USE - Dartford & Sales Progression Team
We became under offer in October 2021 and I have to say we managed to tie the sale up quite quickly. The valuation manager Ben was professional and friendly and made us feel at ease selling through them. However, this did not turn out to be the case. Unfortunately, things went downhill as soon as the case was handed to the sales progression team. Our case was handed to Tracy who was always quick to try and get you off the phone, never gave my buyers instant updates, and would relay incorrect information. Considering we used their recommended conveyancing partners, they didn't seem to check their internal portal and was constantly chasing for incorrect information. The buyer and I ended up regularly updated each other and every time I spoke to him, I was shocked to hear he was constantly chasing RMJ for updates and was even put on hold for half-hour as Tracy had forgotten about him. In the end, he didn't bother contacting them at all and neither did I. The progression was poorly managed and had the buyer and I not built up a good relationship personally, I fear the sale would have fallen through at several points during the progression, due to the mis advice of the legal work and mortgage offer. Whilst I'm grateful for the communication between myself and the buyer, at times it did make things stressful and surely this is why you pay an estate agent to manage these things for you! On the day of completion I expressed my disappointment and concerns to the manager Nick, and he explained he will look into the matter and come back to me. A week on and I haven't heard anything! Consdiering we signed a contract at 1.5% with the promise of a dedicated sales team, progression team and exposure on right move - I'm not entirely sure what we've paid for !!! We were on the market for two weeks, and I pretty much progressed the whole sale myself due to the lack of support and undelivered service from RMJ. In my honest opinion do not sell through RMJ in Dartford or any other branches (As we also used the Gravesend branch for our mortgage services and that was disappointing - again lack of updates) and if possible avoid buying through them. Espically if you are a first time buyer as you will get no support what so ever. Just make sure you have a great solicitor to support you through the process. Will never use in the future or recommend them to anyone !
5/5
FacebookThank you to the Strood branch for selling my Grandmothers property. They simplified the process for my Mum and were so professional and patient with our family situation. They were always one step ahead and we are very grateful. Be proud of the friendly, hard working, team you have there. Joanna Dickie
Hi Joanna, Thank you for your kind words on our team we all work hard to strive to deliver a good service for our clients. Kind regards Reece Branch Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
