5/5
GoogleAll staff friendly and professional. Excellent customer service. Highly recommended.
Agent replied · 6 June 2023
Hi Venetia, Thank you for your review and kind words. Many thanks, The Robinson Michael & Jackson Maidstone Team
Trusted Agent profile
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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)295 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)100 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)84 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)151 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL802 reviews · 801 on Google (4.9)23 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Latest reviews from every Robinson Michael & Jackson office
Newest first, from every platform, with the office each review is about. First names only.
Google4/5
GoogleExcellent communication and customer service from Jody, always quick to reply
Agent replied · 14 July 2024
Dear Steven, Thank you for your glowing review! We're thrilled to hear that Jody provided you with excellent communication and customer service. We pride ourselves on being responsive to our clients' needs, and we'll be sure to commend Jody for his quick replies. If there's anything else we can assist you with, please feel free to reach out. Thanks again for choosing us! Best regards, Robinson Michael & Jackson.
5/5
GoogleVery good experience from valuation through to exchange, would definitely recommend
Agent replied · 6 June 2023
Good afternoon Edward, Thank you very much for your positive review. It was a pleasure to work with you. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleThe team and Robinson Micheal & Jackson have been efficient, professional and friendly with every step of selling our property. Always easy to contact, chasing solicitors and answering questions, making the whole process feel under control and well managed. A big thank you especially to Jody, Danny and TJ. I would happily recommend them to friends and family.
Agent replied · 31 May 2023
Hi Michelle, Thank you so much for your positive review about the team. We're glad you were happy with the service provided. Wishing you all the best in your future plans! The Robinson Michael & Jackson Maidstone Team
5/5
GoogleI don't think I can find enough words to praise Jody Collins, and the rest of the team from RM&J. We were not even their clients (we were the buyers), and still, Jody kept us inform in every step of the way. We were part of a fairly long and fragile chain, that eventually remained in tact and exchanged thanks to Jody's amazing work. Polite, resourceful, professional, who often goes above and beyond the call of duty. Thank you Jody for helping us get there and get our dream home.
Agent replied · 31 May 2023
Good afternoon George, Thank you for such a glowing review about Jody and the team! We're delighted you managed to secure your dream property and have a positive experience in doing so. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleRegular updates throughout the purchase of our house.
5/5
GoogleSimply amazing. Ellie was the best.
5/5
GoogleGreat Customer Service from Kelly managing my valuations!
5/5
GoogleThank you Izabela, for a incredible service, you are always available to answer questions, very helpful nice and friendly. Thank you so much .
5/5
GoogleLibby was my rep she was excellent,professional and approachable kudos to Libby welch
Agent replied · 2 October 2023
Thank You Karen for the review. I'm please Libby could help :) We hope you settle into your new property :) Kelly & the Lettings team.
5/5
GoogleGreat experience with skilled staffs who are very professional in their service delivery, I will always come back
Agent replied · 2 October 2023
Thank you for the lovely review :) We hope you all settle into your lovely new property! Kelly & the Lettings team.
5/5
GoogleWe had a smooth and easy dealing with RMJ. Isabella in particular was friendly helpful and really professional.
5/5
GoogleI had a really great experience with Robinson Michael & Jackson, the team are really helpful, especially Izabela who was really lovely when helping with our property search
5/5
GoogleI had an amazing experience with Robinson Michael & Jackson, the team were really helpful, especially Izabela who was so lovely and welcoming when helping with our property search.
5/5
GoogleIzabela was amazing with helping us through the buying process, very attentive & kind. She helped us find the house of our dreams within our budget.
5/5
GoogleExcellent support, communication and options from Kelly and her team Nikki , Libby ! reliable service and I recommend it 100%, thanks to them I rent out my house with the first week on the market !
Agent replied · 2 October 2023
Thank you for such a lovely review and for trusting us with your home. :) Kelly & the Lettings team.
5/5
GoogleI'm really grateful for lovely Izabela & her team, Izabela in particular has been managing my case. She always has great energy, very bubbly & always enthusiastic despite being super busy. Buying a house can be a exciting but stressful time but if you have lovely estate agents it makes all the difference. Thank you again Izabela
5/5
GoogleBig thank you to Libby and the team that me and my partner worked with. Finding our new home couldn’t have been any easier! Had updates if anything changed and was made to feel so welcome on key collection!
Agent replied · 2 October 2023
Thank you Leah for the lovely review. We hope you all settle into your lovely new home. Kelly & the Lettings team.
5/5
GoogleHad a short exchange with Nina following our home purchase and she was extremely helpful with a lovely manner, solved my problem swiftly and efficiently. If all the other members of this branch are similar, I have no problems recommending this estate agent to anyone!
5/5
GoogleThroughout the process all the staff have been very friendly and helpful. Nina has been dealing with the actual sale to the buyers and has been very efficient, helpful and supportive at all times. I have no hesitation in recommending this estate agents.
5/5
GoogleI would like to say a massive thank you to the whole RMJ team at Rainham but especially to Learna, and obviously Nina. Learna was the first person to show us around our home several times, ensuring we had a good amount of time to soak it in and was friendly, professional and overall just really lovely every time we saw her. Nina has been organised, friendly and persistent and kept us informed every step of the way as well as chasing the solicitors where necessary to ensure we had a speedy purchase. The team are only ever a phone call away and were always happy to answer any questions we had, and came back to us in a timely manner if they needed to collect more information to answer our question. As and when the time comes, we will definitely be returning to RMJ. I cannot thank you all enough! You’ve made our process of purchasing our first home a memorable one for all the right reasons.
5/5
GoogleAs first time buyers myself and my partner had no idea what we were doing! Learna has been such a great help during the viewing and buying process. Speedy replies and is always in contact with us. Couldn't ask for more! :)
5/5
GoogleThank you to Learna, who showed me and my partner around our first property and managed to get an offer sorted for us. We are over the moon and extremely happy with the service she provided to us!! Highly recommend!
5/5
GoogleThis has honestly been the easiest and most hassle free letting application and process I have ever had. We’ve been able to view, apply, do reference checks and move in all within three weeks! The ladies at RMJ have been excellent, they are all super friendly, helpful and quick with communication. Ellie, Libby and Stacey have all been amazing and I am so pleased to be letting a properly through them. Thank you!! :-)
Agent replied · 2 October 2023
What a review Danni - Thank You. I am so pleased that the team were able to help you find your new home and we hope that you all settle in nicely. Thank You Kelly & the Lettings team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
