5/5
GoogleEllie and team was very helpful thank you guys.
Trusted Agent profile
Verified
Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)295 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)100 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)84 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)150 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL802 reviews · 801 on Google (4.9)23 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Latest reviews from every Robinson Michael & Jackson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRMJ have been great throughout the process, keeping us informed and helping us to progress our sale every step of the way. Special thanks to Jody who has been amazing!
Agent replied · 14 July 2024
Dear Jamie, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with Robinson Michael & Jackson, and that Jody provided amazing support throughout your sale process. We'll make sure to pass along your kind words to Jody and the team. If there's anything else we can assist you with, please don't hesitate to reach out. Congratulations again on your sale! Best regards, Robinson Michael & Jackson.
5/5
GoogleNikki is a great asset to the team at Robinson Michael & Jackson! She has been extremely kind, helpful and approachable. She made us feel at ease with any queries me and my partner had, and I would recommend her to anyone looking for rental advice. Thank you Nikki, you are absolutely great and it was a pleasure to meet you on Saturday.
1/5
TrustpilotHanged up when tried to enquire about a letting
I merely called to enquire about a property for the employee whom I was speaking to, to just hang on me when I just wanted to say "OK, I think nobody will cancel the block viewings I will try again" which I didn't even manage to utter as she rudely hanged up on me! Poor treatment of customer...I've never experienced such thing...
5/5
TrustpilotGood Service
Good Service, Kept us regularly informed. Very responsive to requests. All round very good. Both of us are pleased.
5/5
GoogleNancy was extremely helpful and gave us the best advice. I'd have no qualms in using RMJ in the future.
Agent replied · 29 August 2023
Hi Mark, thank you for your review. We wish you all the very best for the future. Kind regards, Team RMJ Strood
4/5
GoogleThanks for the help over the months for successful outcome
Agent replied · 29 August 2023
Hi Ann, thank you for your review. We wish you all the very best for the future. Team RMJ Strood
5/5
GoogleGreat service and feel really valued as a customer. Madison showed me around a couple of homes. She is so bubbly and relatable. Definitely recommend
Agent replied · 29 August 2023
Hi Sarah, thank you for your review. Team RMJ Strood
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleLovely lady named Kiran helped me to pick up great choices and world class customer experience as well.
5/5
GoogleExcellent service from all staff, kind and caring throughout the whole process. Nothing was too much trouble and all my needs were met.
5/5
GoogleReside is incredible to work with. Their services are highly reliable with their professional approach.They are responsive, helpful, and all-round amazing. I'm very thrilled to have found this flat.
5/5
GoogleThe team at Reside have gone above and beyond helping us relocate to the UK and Bath specifically. They were responsive, friendly and approachable to start and proved …
5/5
GoogleReside go above and beyond any letting agent we have ever used . Nothing is too much trouble and they are always updating their clients on changes in the law that may affect the property .They offer a truly Bespoke 5 star service .
5/5
GoogleOur experience was great ! Chris and Toby helped us a lot to find our new flat and made all the process very easy , without any stress. Very polite, helpful and always here for us.
5/5
GoogleChris and the team at Reside made my move in quick and painless. I’m thankful to have had their help, and to continue my lease under their personal, caring management.
5/5
TrustpilotPersonal service
Just exchanged on a house, from the moment we put the offer in, the whole team have guided and updated us all the way. Whoever we spoke to, knew who we were and what progress had been made.
5/5
TrustpilotI bought a house through Robinson &…
I bought a house through Robinson & Jackson and I think they are truly amazing ! Right from the start ( arranging first viewing ) until completion ( less than 3 months later) they have been nothing but super professional and helpful. They have answered any queries within minutes, excellent communication and support. The dates given to me as a guideline ( exchange, completion , etc.) were kept exactly the same from start to finish. The whole team - Natalie, Sam and more were great! Friendly, professional, and helpful , they made the whole process like a walk in the park... Thank you! We are so happy in our new home! Best, Martina
5/5
GoogleNina Nash has worked tirelessly to process our sale and purchase, excellent support 👏 …
5/5
GoogleIm very happy to leave a 5 star review for Ellie the young lady who showed me what is now to be my forever home, especially because she went the extra mile & negotiated with the landlord so that I could secure the property, her level of customer service was excellent & a fine representative for her employer Robinson Michael & Jackson
5/5
GoogleThis is a very great agency, especially Kelly Creed the way she handled my apartment application was so fast that I could not help but give her the kudos she deserves. Incase you are looking for the best agency to give your house to or rent from I recommend this
5/5
GoogleWhen I decided to sell my home, I looked at all the local estate agents in the area and settled on three to complete a valuation of my property. Ryan came to visit me and provided an exceptionally well prepared presentation of RMJ together with providing his opinion on how my property would do on the open market. He brought details of similar properties to mine with him and was able to speak about how they performed to give me an insight of what to expect. I felt he was honest and wanted to work with me to get the house sold. He took the time to understand my reason for moving and what was important to me. On the day my home went on the market, I received a call from Izabela, offering me my first viewing. She was very upbeat and positive which I was very pleased about (how someone has that level of energy at 8:30am I will never know). The viewing turned into an offer on the same day and Izabela was great at communicating between the buyers and myself. Always positive and friendly. My file was then transferred to the sales progressor Nina who I was told was like a bull dog when it came to pushing the sales process forward. Nina called me, introduced herself and came up with a plan for the weeks ahead. She explained the process well and made it clear to me that she was there to support and do what she could to help in any way she could. The process turned into anything but a smooth ride with many delays caused my mortgages and solicitors. Nina was great at keeping communications flowing and keeping everyone on track. I received many updates by either phone or email, even if to say “no updates” which I appreciated. After waiting for many weeks, it was becoming clear to me that the sale was just not going to get to the exchange of contracts. I had a tight deadline to meet and it was just not going to happen. Nina could tell my frustration but remained motivated throughout the entire process. I was tired, worn out and stressed, and for me, it was obvious the sale would not progress any further and I needed to re-look at my options. This meant missing my deadline and causing me all sorts of upset and dramas. Nina listened to my frustrations, emphasised but would always come up with something we could try. I felt Nina always had just one last trick up her sleeve that I hadn’t thought of. At the 11th hour, it was decided the sale wouldn’t progress any further but Nina was still motivated, full of energy and remained positive. She worked tirelessly to work out ways around certain obstacles that were in our way. I was fed up and very disheartened. Suddenly, before we knew it, we had exchanged contracts the following day. This was down to Nina’s hard work and dedication to supporting me. We couldn’t believe it. Not only did Nina have to drag herself across the finish line after weeks and weeks of delays, she also had to drag me too as I had lost all hope and energy. Nina was always positive and highly motivated which kept me going. She never gave up once. If it wasn’t for Nina’s persistence, there is no way we would have reached exchange of contracts. She was truly amazing . I felt Nina was always there if I needed her and that she had a genuine desire to help and support the process. This didn’t seem like ‘just another sale’. Nina really cares about reaching the best possible outcome. I would recommend RMJ as a good choice for an agent if you are thinking of either buying or selling. Open communications and friendly staff who all knew me by name as soon as I said “Hello”. I cannot thanks Nina enough for her determination, high energy levels and her motivation. Well worth choosing RMJ to know you have that excellent level of support when you really do need someone on your side.
5/5
GoogleA massive thank you to Lee, Isabella, Nina and the rest of the team for helping with the sale of my property. They all have kept me updated after every viewing and have been there step by step through the entire journey. Communication is excellent, super friendly. I can not fault them at all.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Want Robinson Michael & Jackson to help?
Send Robinson Michael & Jackson a message.
Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
