5/5
Had a viewing with Tia, it was excellent, good customer service 👏🏻 …
Agent replied · 23 November 2024
Hi Charlotte, thank you for taking the time to share a review on your recent experience with us. Kind regards, Team RMJ Strood

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8,206 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on three platforms, rated 4.9 out of 5 overall.
8,000
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All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Had a viewing with Tia, it was excellent, good customer service 👏🏻 …
Hi Charlotte, thank you for taking the time to share a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
Robinson Michael and Jackson sold my mums property. It was a very challenging sale with lots of ups and downs. But went smoothly in the end. Big shout out to Jo who worked tirelessly on the sale and without her it probably wouldn’t have happened. Thank you
Thank you so much for your kind feedback! We’re so pleased to hear that, despite the challenges, we were able to help sell your mum’s property successfully. We truly appreciate your recognition of Jo’s hard work and dedication, she’ll be thrilled to know that her efforts made such a positive difference in the sale. If there’s anything else we can assist with in the future, please don’t hesitate to reach out. Thank you again for your trust in us, and we wish you all the best.
5/5
Highly recommend, Jo was absolutely fantastic, keeping me updated throughout the process and helping push it through, she's an absolute asset to the company. Ben was brilliant at helping me find the right mortgage for me and sorted out getting an extension on my mortgage offer straight away when things got down to the wire.
Thank you so much for your kind feedback! We’re thrilled to hear that Jo and Ben were able to provide you with excellent service throughout your journey. Jo’s dedication in keeping you updated and pushing things through, and Ben’s quick action in securing an extension on your mortgage offer, truly highlight their commitment to going above and beyond for our clients. Your recommendation means a lot to us, and we’re grateful for the opportunity to assist you. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. Thank you again for choosing us, and we wish you all the best!
5/5
I recently had the pleasure of working with Robinson Michael & Jackson in Gravesend, and I can confidently say it was an outstanding experience. From the very beginning, the team demonstrated professionalism and a deep understanding of the local property market. Thanks to their hard work, I was able to secure a fantastic property that I absolutely love. The entire process, from viewing to completion, was handled efficiently and professionally. Overall, I highly recommend RM & J Gravesend Estate Agents to anyone looking to buy or sell a property. Their dedication and expertise make them a top choice in the area!
Thank you so much for your amazing feedback! We’re thrilled to hear that your experience with Robinson Michael & Jackson in Gravesend was outstanding. It’s great to know that our team’s professionalism and understanding of the local market helped you secure a property you absolutely love. We truly appreciate your recommendation, and we’re grateful for the opportunity to assist you from start to finish. If you ever need any further assistance in the future, please don’t hesitate to reach out. Thank you again for choosing Robinson Michael and Jackson, Gravesend!
5/5
Maidstone Branch
Maidstone Branch In particular Jody what a star 🌟 Amazing customer service Kept me updated ,lots of curtesy calls to check I was ok and happy with everything especially as it was such a difficult time for me after my mum passed away and I was selling her much loved family home of 55 yrs Jody Tilly and Ellie were extremely supportive and made the sale of the property as smooth as possible A great team at Maidstone and fantastic customer service Thank you Debarah
5/5
Lee and Adam are very professional helpful would highly recommend this estate agent
Hi David 🌟 Thank you for your 5 Star Positive review based on your experience with Adam and lee. We wish you all the best with the sale. Many Thanks the RMJ Team
5/5
We found Adam to be very helpful and professional. Excellent customer service.
Hi Kellie! 🌟 Thank you for such a positive review based on your experience with Adam , she will be thrilled with your positive review. if you do need anything further do not hesitate to reach out. Many Thank The RMJ Team.
5/5
Jack was very helpful in booking my wife and I property viewings in short notice. Many thanks.
Hi Chris! 🌟 Thank you for such a positive review based on your experience with Adam, she will be thrilled with your positive review. if you do need anything further do not hesitate to reach out. Many Thank The RMJ Team.
5/5
Outstanding service from the girls in the rainham lettings team, They are all a credit to the company. Jessie, Katie, Ellie, Kelly and Nikki.
5/5
RMJ, sold the house in under a week, for the full asking price. As I don't live in england they managed all aspects of the sale, with weekly checks on the empty house, clearing junk mail and organising the upkeep of the garden so it didn't look abandoned. They liaised with the buyer who was also out of the country, so all in all they earned their fee. Thanks for making the process as easy as it was.
Hi Steven! 🌟 Thank you for such a positive review based on your experience with The sales team and after sales team, The team will be thrilled with your positive review. if you do need anything further do not hesitate to reach out. Many Thank The RMJ Team.
5/5
So happy with the service we received from RJ Lettings! Katie showed us around a property and was so helpful with answering any questions we had. I then had a lovely phone call to tell us we got the flat, and everyone I had spoken to was so lovely and polite. They have gone above and beyond to help us out and we are extremely grateful.
5/5
A brilliant service from start to finish from the entire Robinson Michael and Jackson Chatham team to successfully sell my property. During the conveyancing process, I always received helpful updates from Angela, which helped to reassure me during the process - as it can be an uncertain time, this was very much needed. Special thanks to Angela, Sam and Claire. Thank you!
5/5
Brilliant company with friendly helpful and informative staff, Lacey in particular was incredible
5/5
Brilliant Professional Service. In a short timescale had to move elderly parents to a care home and sell the house. Lily Dowden Smith and the Gravesend team were very efficient from first contact. Quick to respond with accurate information, excellent processes and online tools. The engagement and sentiment shown to my parents was great. House offers achieved within 10 days. Well done Lily and team :-)
Thank you so much for your wonderful feedback! We’re so glad to hear that Lily and the Gravesend team were able to provide efficient and professional service during such an important and time-sensitive process. It’s great to know that their responsiveness, accurate information, and thoughtful engagement with your parents made a positive impact. We’re thrilled that you received offers so quickly and that we could assist in this transition. Your kind words mean a lot to us, and we’ll be sure to pass them along to Lily and the team. If there’s anything else we can assist with in the future, please don’t hesitate to get in touch. Thank you again for choosing us!
5/5
Fabulous service! We missed out on one a few weeks back and since then, Lily made it her mission to help us find our family home. With regular communication and arranging numerous viewings for us, we found our dream home and she secured it for us; we couldn't be happier!
Thank you so much for your wonderful feedback! We’re thrilled to hear that Lily was able to help you find your dream home after your previous experience, and that her dedication and communication made all the difference. It’s fantastic to know that she worked hard to arrange viewings and secure the perfect property for you and your family. We couldn’t be happier for you, and we truly appreciate your trust in our team. If you need anything in the future, please don’t hesitate to reach out. Thank you again, and best wishes in your beautiful new home!
5/5
I would like to thank RMJ Gravesend for their brilliant service . Tammy was absolutely brilliant getting our sale/purchase both over the line. She helped us throughout the whole process. I would definitely use their services in the future and recommend them to others.
Thank you so much for your kind words! We’re so pleased to hear that Tammy was able to guide you through the sale and purchase process, ensuring everything went smoothly. It’s wonderful to know that you had such a positive experience with our team at RMJ Gravesend. We truly appreciate your trust in our services and your recommendation. If there’s anything else we can assist with in the future, please don’t hesitate to reach out. Thank you again, and we look forward to working with you again!
5/5
We would like to thank u all staff members of Robinson Michael Jackson team specialy Ellie and libby to give me support for first rental property in one week .😊👍 …
Thank you so much for your review Sukhdeep, we are wishing you all the best!
5/5
Couldn’t be more happy with the professional and friendly service I received, Nina Nash was excellent in dealing with my purchase and keeping me updated with what was happening and what needed to happen, Thank you so much Nina :)
Hi Richard! 🌟 Thank you for such a positive review based on your experience with Nina , she will be thrilled with your positive review. if you do need anything further do not hesitate to reach out. Many Thank The RMJ Team.
5/5
Great communication and service, especially from Kiran who was very helpful in organising viewings!
5/5
She is fantastic lady, she show me everything on this property, and provided all information, what I need. Thank you!!
5/5
I have had an extremely positive and seamless experience with RM&J. Everyone I've dealt with (Matthew, Ellie, Libby & Ella) has been polite, friendly, professional and highly competent. Would absolutely recommend!
Thank you so much for your kind words Jack! We’re thrilled to hear that your experience with Robinson Michael & Jackson Lettings was positive and seamless. We are all so pleased to hear your feedback. We truly appreciate your recommendation and look forward to assisting you again in the future! - All the best, The Lettings Team
5/5
The staff was very helpful anytime we called for information they gave it or chased it up for us. The whole process was smooth sailing. we will definitely come back to Robinson Michael & Jackson again in the future.
Thank you so much for your positive feedback! We’re thrilled to hear that our team was able to assist you promptly and keep the process smooth throughout. It’s wonderful to know that you felt supported and informed every step of the way. We truly appreciate your trust in Robinson Michael & Jackson, and we’re delighted to hear you’d return to us in the future. If there’s anything else we can help with, don’t hesitate to get in touch. Thank you again for choosing us!
5/5
Mia was very lovely and patient with my demanding questions. It took a while to get through the front door due to lock errors but Mia handled it perfectly. I was impressed that she had all the answers to hand and was very honest during the whole viewing. Give this girl a raise! :D
Thank you so much for your kind words! We’re thrilled to hear that Mia was able to provide you with excellent service and handle any challenges during the viewing with patience and professionalism. It's fantastic that she could answer all your questions and offer honesty throughout the process. We’ll be sure to pass along your feedback to Mia, and we agree, she’s certainly deserving of recognition! Thank you again for sharing your experience, and if you ever need anything else, don’t hesitate to reach out.
5/5
Tammy and the team at the Gravesend office have been absolutely great so far. As a first time buyer, they’ve really put me at ease, listened to what I was looking for in a property and provided me with some fantastic options accordingly. Would highly recommend using RM&J - thank you!
Thank you so much for your kind feedback! We’re thrilled to hear that Tammy and the team at our Gravesend office were able to put you at ease and help you find fantastic property options as a first-time buyer. We always strive to listen carefully to our clients’ needs, and it’s wonderful to know that you felt supported throughout the process. Your recommendation means a lot to us, and we’re grateful for the opportunity to assist you. If you need anything else, please don’t hesitate to reach out. Thank you again for choosing Robinson Michael & Jackson!
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The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.