5/5
GoogleSelling a house is always stressful and mine was no exception. However the team at Robison Michael Jackson were excellent and shouldered the worst of it. Efficient, professional and friendly best describes them. Well done and thank you.
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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)295 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)100 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)84 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)150 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL802 reviews · 801 on Google (4.9)23 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Latest reviews from every Robinson Michael & Jackson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleThe staff made my whole experience so much easier and stress free. I cannot rate Lillie Chantry high enough as she went above and beyond to make this experience as seamless as possible and I would highly recommend to all my friends and family
5/5
GoogleAbsolutely Fantastic!!!!! There are not enough words to explain just how good Andy and his whole team have been!! …
5/5
GoogleWe used RMJ for a valuation on my mums property after my father passed away. Lilliemae from RMJ was wonderful. She kindly listened to mums story of why we had to have a valuation and really was interested in in talking to us. She also …
5/5
GoogleI bought and sold via RMJ and was extremely happy with the service I received all the staff I dealt with were very friendly and helpful, many thanks to you all.
Agent replied · 8 October 2026
Thank you so much for your kind words! We’re delighted to hear that you had a great experience both buying and selling with us. It was a pleasure working with you, and I’ll be sure to pass your appreciation on to the team. … More
5/5
GoogleWe sold our house through RMJ, the service we received was fantastic all through, despite the challenges with buying our new house. Tammy went beyond and above what was required and expected of her to ensure our house sale did not fall …
Agent replied · 8 October 2026
Thank you so much for your kind words! I’m thrilled to hear that you had a fantastic experience selling your home with us. Tammy truly goes above and beyond for her clients, and I know she’ll be so pleased to hear your appreciation. … More
5/5
GoogleTammy knew she'd found my new home as soon as she saw it! She listened to what I wanted and needed, and then when the right place became available, she made sure I got a viewing as quickly as possible. She also supported me and the sellers …
Agent replied · 8 October 2026
Thank you for your wonderful feedback! It’s so lovely to hear how well Tammy matched you with your new home, she truly has a great eye for finding the perfect fit! I’m glad she was able to support you and the sellers throughout the process … More
5/5
GoogleMia was amazing from start to finish when finding my first home. As a first time buyer I was very aapprehensive during the process but Mia was able to talk me through the process and fill me with confidence. She found me a property I love and when it’s time to sell I wouldn’t hesitate to return to RMJ Gravesend 👍 …
Agent replied · 8 October 2026
Thank you so much for your lovely feedback! I'm delighted to hear that Mia was able to guide you through the process and help you find a home you love. Buying your first home can feel overwhelming, so it’s great to know she made you feel … More
5/5
GoogleVery happy with Robinson Michael & Jackson. Couldn’t fault the service provided while purchasing my house, very professional and always gave a helping hand when I was unsure of the process.
Agent replied · 8 October 2026
Thank you for your kind words! I'm so pleased to hear that you had a great experience with Robinson Michael & Jackson. Buying a home can be a big step, and I’m glad we could provide the support and guidance you needed along the way. … More
5/5
Google5 star service! Libby, Erin, Ella, Erin and Simon all worked together to ensure an extremely …
Agent replied · 8 October 2026
Thank you for your fantastic review! We're so pleased to hear that Libby, Erin, Ella, Erin, and Simon provided an efficient and seamless experience for you. Turning around a rental agreement in just 48 hours is no small feat, and we're … More
4/5
GoogleIt was good, we want to say a thank you to Tammy
Agent replied · 8 October 2026
Thank you for your message! I’ll be sure to pass your kind words on to Tammy, she’ll be so pleased to hear them. We truly appreciate your patience throughout the process and are glad we could help you get there in the end. … More
4/5
GoogleWe finally completed on our new home. Was a bit of a mix of positive and negative: lack of communication with the initial sales team, weren’t give full info to start, then specifics requested not fed back to seller which potentially could …
Agent replied · 8 October 2026
Thank you for sharing your experience, and congratulations on completing your purchase! I’m sorry to hear that the process had its challenges, but I’m glad that things improved once Tammy stepped in and that we were able to help see it … More
5/5
GoogleI dealt with Ellie. Erin and Libby throughout the process of renting my new accommodation. All were extremely helpful and kept me up to date throughout.
Agent replied · 8 October 2026
Thank you for your wonderful feedback! We're so pleased to hear that Ellie, Erin, and Libby were able to assist you throughout the rental process and keep you well informed along the way. Providing helpful and reliable support is always our … More
5/5
GoogleWe've had a great experience with Lily Dowden Smith so far, helping us find our dream home! She is always quick to respond and very helpful!
Agent replied · 8 October 2026
Thank you so much for your kind words! It’s been a pleasure helping you on your journey to finding your dream home. I’m so glad to hear that you’ve had a great experience so far! If there’s anything else I can do to support you, just let me … More
5/5
GoogleThis is our third time of selling a property with RMJ Gravesend! If you want a job doing, Lily and her team are the ones to do it! They don't give you excuses, they give you the solution on how to get your house sold! They are responsive, always keep you updated and we wouldn't use anyone else! I would highly recommend them!
Agent replied · 8 October 2026
Thank you so much for your continued trust and support! It’s always a pleasure working with you, and I truly appreciate your kind words. My team and I are committed to making the process as smooth and straightforward as possible, so it … More
5/5
GoogleWe are first-time buyers and couldn’t have asked for a better experience working with Lily throughout the process. From the very first interaction, she made everything feel straightforward and stress-free. Her wealth of knowledge and …
Agent replied · 8 October 2026
Thank you so much for your kind words! It was truly a pleasure working with you throughout your home-buying journey. I'm so glad to hear that you felt supported and that the process was smooth and stress-free, that’s always my goal! … More
5/5
GoogleRobinson Michael & Jackson were excellent during my search for a property. I was in contact with Erin Goddard, Ellie Eccleston, Libby Welch and Simon Parrish who were all extremely kind and helpful and made the entire process seamless from …
Agent replied · 8 October 2026
Thank you for your fantastic review! We're delighted to hear that your experience with Robinson Michael & Jackson was seamless and enjoyable. Erin, Ellie, Libby, and Simon will be thrilled to know their kindness and support made a positive … More
5/5
GoogleI have recently rented a property through Robinson Michael and Jackson. They were very professional and could answer any queries that I had regarding the property. I had a lovely experience dealing with Simon, Ellie, Ella, Erin and Libby. I would highly recommend them to anyone looking for a property to rent in the future.
Agent replied · 8 October 2026
Thank you for your wonderful review! We’re so pleased to hear that your renting experience with Robinson Michael & Jackson was professional and seamless. Simon, Ellie, Ella, Erin, and Libby will be delighted to know their support made a … More
5/5
GoogleAs a first-time buyer, I found the prospect of buying a home very daunting, however working with Lily has been an absolute pleasure. From our initial enquiry, she has provided exceptional support and guidance every step of the way. Her …
Agent replied · 8 October 2026
Thank you so much for your kind words! I’m so happy to hear that I was able to support you throughout your first-time buying journey and make the process a positive experience. It’s truly rewarding to know that my guidance, communication, … More
5/5
GoogleRMJ help me sale my home and they were all really helpful. I’d like to say a special thank you to Tammy, she was alway there at the end of the phone. Thanks again to everyone at RMj
Agent replied · 8 October 2026
Thank you so much for your kind feedback! We’re so glad to hear that the team at RMJ was helpful throughout the sale of your home. Tammy will be especially pleased to hear your thanks, she’s always happy to assist wherever possible. If you need any help in the future, we’re here for you. Wishing you all the best! 😊 …
5/5
GoogleI'd like to thank Tammy for all her help in my purchase. She was always there at the end of the phone. Thank you for all you help
Agent replied · 8 October 2026
Thank you so much for your kind words! Tammy will be so pleased to hear that her support made a difference during your purchase. She truly strives to be there for her clients every step of the way, and your feedback means a lot. If you need … More
5/5
GoogleI'd like to thank Tammy, Jo and Nicola for helping me with our purchase. They were also there to help with any questions that I had. Thank you again for all you help
Agent replied · 8 October 2026
Thank you so much for your kind words! Tammy, Jo, and Nicola will be thrilled to hear that their support made a difference in your purchase. We’re so glad they were able to assist you and answer any questions you had along the way. If you … More
5/5
GoogleLily the branch manager has been amazing and so helpful through out the selling of my property and in the search for a new one. Always happy to help, quick to respond to any queries and gives you guidance whenever you ask. Great experience!
Agent replied · 8 October 2026
Thank you so much for your lovely feedback! I'm so glad I could assist you throughout the process of selling your property and finding a new one. It was a pleasure to help and guide you, and I'm happy to know that my support made a positive … More
5/5
GoogleLillie- Mae was extremely professional and knowledgeable about the 2 properties she has shown us in recent weeks. Thank you.
Agent replied · 8 October 2026
Thank you for your kind feedback! We’re so glad to hear that Lillie-Mae provided you with professional and knowledgeable service during your property viewings. She truly takes pride in ensuring her clients have all the information they … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
