Trusted Agent profile · Kent
Verified
★★★★★
3,895 reviews across 13 offices and 1 platform
Robinson Jackson has 13 offices, in Blackfen, Bexleyheath (two offices), Orpington, Welling, London (three offices), Dartford, Swanley, Belvedere, Swanscombe and Bexley (Kent). Together they have 3,895 reviews on 1 platform, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Jackson's 13 offices, most reviewed first. Each has its own page.
Showing 3,894 reviews on Google only. Show every review
5/5
GoogleI had a fantastic experience working with Ellie Rock and the entire Robinson Jackson Team. They were professional, responsive, and made the entire process of securing my new property smooth and stress-free. I highly recommend their services to anyone looking for a reliable real estate agent!
Thank you Samuel! Really appreciate your review :)
5/5
GoogleThank you Kerstie for being so enthusiastic when I viewed my prospective property with you, really friendly and very helpful. Amanda - prompt and helpful with the start of the buying process. Superstars :)
5/5
GoogleBen and Lee were absolutely amazing throughout this whole process. The communications was outstanding. I always knew where i was in the process and they were always helpful and provided guidance when required. This was always done in a professional but warm and courteous manner. Excellent service!
Good Morning Diana, It was an absolute pleasure helping your family move to your new family home. We can see you all enjoying the space you now have. I am grateful for your kind words and we do all we can to help alleviate the pressure of a sale and purchase. We wish you all every happiness in you new home.
5/5
GoogleRobinson Jackson Lettings have been incredibly professional and easy to work with throughout our lettings process. Communication is fantastic and processes are slick. I would particularly like to thank Stuart who has gone above and beyond our expectations. He has proved to be a huge help with any sized query and always with positivity. Also would like to mention Connor who handled the initial let very efficiently, and kept us informed at every step. Would highly recommend!
Dear Amanda, thank you for the kind review and feedback which I will pass onto Stuart and Conor. Best wishes, Spencer Humble, Robinson Jackson
5/5
GoogleGeorge and the team went above and beyond in dealing with our sale. We got to know the whole team and they here helpful throughout a long process with some ups and downs along the way. A great service!
1/5
GoogleIt is an agency to avoid . They tried to push you to buy faulty houses in a fast way.. They couldn't wait me to do the full structural survey, telling me to buy the house . Once survey has been done , 60k damage comes up .. Avoid them and the solicitors they are trying to raccomand. Very, very bad management.
5/5
GoogleRating only, no written review.
Thank you Heba for your 5 star review! Robinson Jackson Estate Agents Orpington.
5/5
GoogleRating only, no written review.
Thank you Raja. Robinson Jackson Estate Agents Orpington.
5/5
GoogleThoroughly efficient and accommodating service from Linley at Robinson Jackson really pleased with the service
Thank you so much for your 5 star review. Robinson Jackson Estate Agents Orpington.
5/5
GoogleHad a viewing today with Linley.Very professional and helpful.Took time to understand our preferences.
Hi Rita. Thank you so much for the 5 star review. Robinson Jackson Estate Agents Orpington.
5/5
GoogleLinley has made our house hunt experience pretty straightforward, very approachable and informative regarding queries around properties currently available and the general housing market :)
Thank you Jade so much for your kind words! Robinson Jackson Estate Agents Orpington.
5/5
GoogleRob Berry was very friendly and informative and knowledgeable. He made our viewing experience easy as he let us spend as much time as we wanted looking around.
Thank you Annie for your kind review! We’re delighted to hear about your service during your viewing. Please don’t hesitate to reach out if you have any further questions or need assistance, we’re here to help! Robinson Jackson Estate Agents Orpington.
5/5
GoogleRob Berry came to value my property. He was engaging informative and professional. I will definitely be using Robs services if we decide to sell
Thank you Eamon for your review. If you decide to sell. We’re here to help every step of the way, so don’t hesitate to reach out whenever you're ready! Robinson Jackson Estate Agents Orpington.
5/5
GoogleFantastic, I can’t speak highly enough about the team at Robinson Jackson, especially John Speer. Every member of the team I spoke to or dealt with throughout was knowledgeable, polite and extremely helpful. Jon is incredibly polite, helpful and made everything sure everything ran really smoothly. An excellent estate agents, highly recommended!
Hi Julian. That's fantastic to hear! Highly recommending us speaks volumes and we thank you for sharing positive experience! Robinson Jackson Estate Agents Orpington.
5/5
GoogleI have booked quite a few viewings from this agency. They have been very professional in showing the houses around and provided quick responses to any of my queries. I would like to specially thank Linley for arranging my viewings so efficiently while keeping my schedules in full consideration.
Thank you Sourin for your lovely review! We’re so pleased to hear about your positive experience with our team. Please don’t hesitate to reach out if there’s anything else we can help with! Robinson Jackson Estate Agents Orpington.
5/5
GoogleLinley is a wonderful agent . She was very professional and lovely . We went yesterday to see this house and we haven't been rushed at all . Very friendly and helpful, couldn't be more grateful to her, that she arranged his viewing short notice . Robinson Jackson ia a very good agency , I had great experience with them.
Thank you for your fantastic review! We’re so pleased to hear about your wonderful experience with the Robinson Jackson team. Your kind words mean a lot to us, and we look forward to assisting you further. Robinson Jackson Estate Agents Orpington.
5/5
GoogleMy experience with Robinson-Jackson has been great from start to finish. Ivan showed me round a couple of properties at short notice. Spencer notified me of new properties which had just come on the market, and subsequently negotiated my offer with the seller. Hazel and Adele kept on top of the solicitors, and helped progress the sale to completion. The day I collected the keys, I spoke to Stuart about letting the property. He wasted no time in coming to carry out a valuation, and putting it straight on the lettings market. His colleague Connor let the place out in about a week to an ideal couple, and achieved the full asking price. Then finally, Libby ensured that I had everything in place for the tenants move-in date, and made the process as smooth and easy as possible. I will definitely make Robinson-Jackson my first call next time I’m looking for a tenant, or if I decide to sell at some future date.
Hi Alex, That's a great review of the whole team thank you. I am so glad that you are happy and look forward to helping you again in the future. Best wishes, Spencer Humble, Branch Partner, Robinson Jackson.
5/5
GoogleHandled my case well. Had accurate and useful information from the outset and was carried through to completion with decent levels of communication and professionalism. Thanks Spencer and team
Morgannah thanks so much for taking the time to send a review of Robinson Jackson Plumstead and thanks for putting your faith in us. Sending best wishes for the future. Kind regards, Spencer Humble
1/5
GoogleVery bad experience as a tenant. They asked for a pay increase of 37.5% after our two year contract ended forcing us to move out. On the six month scheduled visits to inspect the property they have been taking photos of our private space including our belongings without authorisation. The deposit protection scheme is a scam as they are holding the deposit under a sister company so you don’t win even if you challenge the charges that are drying to deduct some nice they are the same people deciding . We do lot recommend this agency to anyone. Very bad experience.
Hi Nikolas, Many thanks for your review. I am sorry you feel this way. Unfortunately, we have no way of controlling the landlords wishes to increase the rent every year. We can however, inform them of the rental values in the area, which we did. Also, in regards to the property inspection, all tenants are asked if they consent to pictures being taken and is also mentioned in the appointment confirmation email, that is sent out before the appointment is physically carried out. In regards to your deposit, we legally give tenants their unique TDS certificate, to prove the five week security deposit has been registered under a government scheme. Each certificate has a unique reference number which can be checked on the TDS website to ensure the reference number is legitimate. At the stage of dispute, we presented deductions that were to be made, and they were approved by yourself. Again, tenants have rights to take the disputes further to the TDS dispute scheme if they are not happy with the deductions that have been suggested. We wish all the best in the future. Kind regards, Emily Pompei Lettings Manager
5/5
GoogleRob was very helpful and answered all my questions 👍 …
Thank you so much for your 5 star review. Robinson Jackson Estate Agents Orpington.
5/5
GoogleHad a viewing with Liam. He was very friendly and professional.
Thank you so much for the kind words about Liam Birks at our Plumstead office. We look forward to finding your dream home. Best wishes, Spencer Humble, Branch Partner.
5/5
GoogleToday I had the pleasure of meeting the Sales Negotiator Liam Binks. Liam is a professional character, prompt and knowledgable in his role. He re-confirmed my viewing today, punctual on appointment timing and went above and beyond to ensure any queries I had were either answered there and then or directed to where I can obtain the answer. Great experience compared to other competitors in the area.
Helen thank you so much for the review of Liam and Robinson Jackson Plumstead. It is great to hear that the training we do with our staff pays off, and Liam is is very nice guy too. I hope he can find you your dream home. Kind regards, Spencer Humble, Branch Partner.
5/5
GoogleWe have just completed on our home and I cannot recommend Robinson Jackson swanscombe and greenhithe enough. They have been very helpful throughout the process and have been fantastic with communication. Thank you for making our move a great process. An extra thank you to Jessica and Carol for everything!
Thank you Libby, Jessica and Olivia are thrilled by your review and have enjoyed working with you so far!
5/5
GoogleRobinson Jackson were really helpful from start to finish. Byron took time out of his evening to allow us to view a property twice! And Saphire liaised with us from start to finish and took steps to make the process as smooth as possible. Really great estate agent.
Dear Laya, Thank you for taking the time to review our service. The team really appreciate your feedback. We wish you all the best in your new home. Rob Wright Owner Partner
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Jackson is among EA Masters 2026 winners.
EA Masters winners in six years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2026.
EA Masters by year, 2018 to 20222022 11 Gold across 11 branches EA Masters 2022 winners
2021 12 Gold across 12 branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Jackson a message.
Blackfen has the most, with 664 reviews rated 5.0 out of 5, followed by Barnehurst with 529.
The 13 Robinson Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Blackfen won Platinum, Orpington won Gold and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 26 other industry awards since 2018.
