★★★★★ 2/5
GoogleIt is so sad that the Sales Office team at the Swanley Branch are let down by a rather sleepy Ebbsfleet Sales Progression Team. Marketing and sales was well handled by Gemma, Zack, Michelle and Matthew. The problems only started when the process was handed over to the Ebbsfleet Sales Progression Team. I chased many times trying to get updates as to why things were not progressing and they would only follow up with the buyers when I made enquiries. I never had confidence that the Ebbsfleet Sales Progression Team were proactively on top things. When I eventually gave up hearing over and over that the buyer’s were just waiting for their mortgage to be approved, I got on the phone to the Sales Progression Team who after four months exclaimed in a quite surprised tone “I don’t know what’s going on, they haven’t even got their mortgage approved yet!!” I do have some doubts about the robustness of the vetting of the buyers who we were advised had their mortgage offer and deposit in place. To improve things I would keep the sales process ownership with the Swanley Office, as the Ebbsfleet Sales Progression Team did not in my case ‘progress’ anything . Finally when I explained that I would be marketing the property afresh with a new competitor agent, no attempt was made to keep my business. I would have expected a call to say that they could re-market the property quicker than going with another agent, or that they had other interested leads on their books, or that they could go back out to the other parties who had also made offers, etc. but there was no such attempt. That really surprised me. To summarise, Senior Management need to look at the sales handover process of their business, as I suspect it is costing the branch teams dear. Thanks to the Swanley Sales Office Team for all their work though.
Dean · 26 March 2023 · Robinson Jackson Swanley
★★★★★ 5/5
GoogleJohn Speer and his team have been excellent & particularly patient throughout the process of selling my Aunt’s flat in Orpington. He has kept me up to date with progress & provided invaluable guidance.
Debbie · 26 March 2023 · Robinson Jackson Orpington
Agent replied
Thanks Debbie. It's been an absolute pleasure getting the sale through for you. Robinson Jackson.
★★★★★ 1/5
GoogleThey love you unless you need to move. Rude staff. A couple of people who I will not name as I won’t be as mean as them- but awful customer service. Threatening and intimidating. …
Lisa · 20 March 2023 · Robinson Jackson Bexleyheath (124-126 Broadway)
★★★★★ 1/5
GoogleThey made me an appointment and never show up is outrageous and I wrote them to give me a explanation but never answer back.
I wouldn’t recommend you for nothing these agency they just made me lost a house and my time.
Adolfo · 20 March 2023 · Robinson Jackson Bexleyheath (124-126 Broadway)
Agent replied · 24 June 2023
Thank-You for your comments, please could you call the office at Bexleyheath on 02082987000 as we do not seem to have any of your details registered within the sales department. Best Wishes Neil
★★★★★ 5/5
GoogleAfter what felt like a very rock road on our buying and selling journey, we are feeling very grateful that we had Margaret and Andrea from Robinson Jackson Bexleyheath, pushing as much as they could to complete our chain! Going above and beyond! Can not recommend them enough!
Sian · 20 March 2023 · Robinson Jackson Bexleyheath (124-126 Broadway)
★★★★★ 5/5
GoogleThe team at Robinson Jackson have been brilliant. From the initial valuation with Neil, to the progressions with Marcus and Margaret we felt informed and at ease. Neil and his team really are good at what they do and I wouldn't hesitate to recommend them.
Dan · 20 March 2023 · Robinson Jackson Bexleyheath (124-126 Broadway)
★★★★★ 5/5
GoogleExcellent service all round. From the initial meeting with Neil and Marcus, we found Robinson Jackson superb, professional, yet friendly. Marcus kept in regular contact in the early days until the progression team took over. Margaret was very pro-active and always promptly answered any of my queries. Would highly recommend.
Jill · 20 March 2023 · Robinson Jackson Bexleyheath (124-126 Broadway)
★★★★★ 5/5
GoogleThank you so much Kayleigh, Catherine, Ellie, Ennis, Maddy and the rest of the team for a great experience to help me find such a wonderful home! Would definitely recommend!
Kelly · 18 March 2023 · Robinson Jackson Barnehurst
Agent replied · 18 March 2026
Hi Kelly, thank you for sharing your experience with the team! We really appreciate your kinds words. All the best.
★★★★★ 5/5
GoogleRating only, no written review.
Ravi · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleRating only, no written review.
Jose · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleRating only, no written review.
Daniel · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleRating only, no written review.
Sally · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleRating only, no written review.
Charlotte · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleVery helpful, friendly & professional. Great service from the start!
Emma · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleExcellent service from Sophie Horan from start to finish!! Would definitely recommend!!
Osman · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleHad fantastic service by Sam, he went above and beyond and took the time to explain and deliver a great customer service.
Sam · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleMegan was extremely helpful, in securing the rental at such short notice for me, I was always kept in contact and I defiantly recommend this estate agents
Kerry · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleSophie was amazing and very helpful with everything as she assisted us and securing our new home. Many thanks,definitely the best agencies out there!
Cornel · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleGreat service by the team, I have never been so happy with an agent.
Notable mentions include: Stuart, Abbie, Sam, Alex Breen and Alex Sephton,
Megan, Daniella, Katie, Sarah, Jasleen. The whole team was great.
Paul · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleOne of the best letting agent in southeast London. Found tenant within a week and finish paper working within 2 weeks time frame. Like to specially thanks Stuart Harris, Danielle freegard and Meghan parson for helping in each stage of letting. Would recommend Robinson Jackson within my network. Thanks once again.
Taran · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleI would like to thank Megan Parsons for being such a grate help finding me a property. She always answered my calls and kept me updated until the very end. I cannot recommend her enough. Will definitely use Robinson Jackson again.
Maarsheey · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleWe were in search of a house for a long time. Everyone we call either don’t follow up with us or they hesitantly replies from other agencies. But Sophie have been the most helpful person for us. She kept posting all the updates for us. Thank you Sophie for your extraordinary service🤩 You are an awesome person. …
Nijiya · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleExcellent service received from first call up to collection of keys. Calls and/or emails were promptly responded to. Highly professional and warm team.
Adebayo · 18 March 2023 · Robinson Jackson Barnehurst
★★★★★ 5/5
GoogleJasleen has been excellent and was so helpful. I would definitely recommend the team at Barnehurst for all letting needs and will use them again in the future.
Team · 18 March 2023 · Robinson Jackson Barnehurst
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
