Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe use RSK Ealing for many of our rental properties and have always found them very efficient and helpful. We had an issue with one tenant recently and Gina and Altin walked us through the process and helped us enormously through what was a stressful time. I throughly recommend them as agents and we have worked with a few!!!!
Ruth · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Ruth, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe have just signed a letting contract with RSK and have had a great experience so far. Duncan has been great to work with, quickly finding us suitable properties and keeping us up to date (and answering our many questions) which is much appreciated in such a busy rental market. Thanks for all the help Duncan!
Louis · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Louis , Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter , Customer Relations Team
★★★★★ 4/5
GoogleGina has been really pleasant to work with. Although we were not able to find something suitable for us with RSK, she was very accommodating and understanding with our situation and requirements. Easy to speak to, very friendly and approachable.
Tony · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Tony, Thank you for your kind comments regarding the Ealing team and your 4* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Anthony · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Anthony, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Marie · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Marie, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFirst class service and highly recommended.
Haiyan · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Haiyan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service from the team for arranging the viewing and support.
Ganesan · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Ganesan, Thank you for taking the time to rate your service with our RSK Northfields office. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGood company to deal with. Responsive team and professional.
Gerard · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Gerard, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat Service and very nice people. I have been using them for 28 years!
Patrick · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Patrick, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleAndre Da Silva was always very helpful, professional and prompt in responding to our queries.
Thanks for all your help.
Piotr and Rita .
Piotr · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Piotr, It’s great to hear that you have had a brilliant experience with Andre in our Northfields office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleReally helpful guys. They gave me good advise on he rental market. Thanks team!
Yosdany · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Yosdany, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat service on letting. Helpful, responsive, on point. Micaela Baker is a star!!
Mark · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Mark, Thank you for your review, and mentioning your experience with Micaela in our Northfields office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery nice team and very thorough. Zarq was especially helpful in assisting in getting my 1st flat in the UK sorted!
Stacey · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Stacey, Thank you for your great 5 star review, and mentioning your experience with Zarq in our Northfields office. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe’ve been with RSK for 2 years and our property manager, Maria, has been wonderful. Always quick to get things sorted!
Chelsea · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Chelsea, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSlick moving experience for a first time renting couple - great help from Zarq, very nice chap also! Thank you for your support :)
Tom · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Tom, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFriendly, helpful and realistic. Some wonderful small, thoughtful touches. Flowers and a note with phone numbers of contacts. Washing machine soap, spices and so on.
They definitely went above and beyond.
Tony · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Tony, Thank you for taking the time to leave a wonderful 5 star Google review. The team will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDuncan was a pleasure to work with, really efficient and helped our move happen very smoothly.
Ajay · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Ajay, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRecently I move, this agency find me the perfect flat base in my needs, Zarq Khattak was an amazing state agent, helping me each step of the way, I am very thankful for all his hard job, he listen and understanding
Robertson Smith & Kempson Northfields
At 116 - 118 Northfield Avenue
W13 9RT is very recommended as Zarq Khattak
Mar Calles Lopez
Mar · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Mar, Thank you for your kind comments regarding Zarq and the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleKerry Nugara is very attentive and organised. Really helped with the purchase of my property. Always available to chat and fast at sorting issues.
Gary · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dea rGary, thank you for taking the time to leave such a great review for Kerry. We are thrilled that you received 5* service. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleMaria is sooo easy and lovely to deal with. Been a tenant for 3 years and no complaints at all about the way queries have been handled and issues sorted.
Thank you so much, Maria 🙂💚
Dave
Chiron · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Dave, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleKerry was simply amazing when I was purchasing my property. My solicitors were frustrating slow and difficult but it really helped at how engaging Kerry was to help me exchange.
Honest · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRSK was the agency for the house that we are renting currently. Zarq was super helpful and considerate to all our requests and made our paperwork and move in experience super stress free!
Sidharth · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Uchil , Thank you for taking the time to leave a wonderful 5 star Google review. Zarq will be thrilled to read your kind comments. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleMaria, has helped me with several issues with my rental property in Brentford Dock which I have been letting out with RSK since 2009. One particular issue springs to mind, I have an issue with my rental property since approx 1995. The vendors of the freehold refuse to accept liability for any damage even thou they paint the ceiling when I complain (only as a goodwill gesture). I have had their RICS certified Surveyor backing up the freeholder it’s not our fault. When Shaz left the agency I was then passed on to Maria. After some time a 3 monthly inspection took place and the Tennant complained again about water entering the ceiling of the property. Maria mentioned this to me, and I informed her of the past trials and tribulations of 25 years ongoing saga with the freeholder. Maria informed me “leave it with me I get it fixed for you”, I laughed yea right. So here we are 6 months later the property is now as good as new with no complaints from the tenant on the last two inspections.
Thank you Maria I am endlessly grateful for all the hard work / knowledge / expertise you have shown in resolving my many issues. 5/5 is not good enough for you keep up the good work
Marky · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Marky, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Maria, and hope we can help again in the future. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 1/5
GoogleDisgusting, didn't even apologise for making us, a family, Homeless. We were led on all the way of more money to pay, Advance rent payed, Deposit payed, agreement signed, then wanted 6 months advance, to then wanting full term, who would have 3 years rent in advance of 52'000. RSK are a disgrace and have heard its happening to many other people. They should be shut down from business.
Darren · 16 June 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Darren, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
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