Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,401 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,237

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Latest reviews from every Robertson Smith and Kempson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I've recently had the pleasure of working with Shaniyah regarding my move to the area. Shaniyah was extremely diligent and provided great communication regarding process updates. The company provided a very friendly and welcoming service, and I would definitely recommend. Thanks Shaniyah!

Verity · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Verity, Thank you for taking the time to leave such a great review for Shaniyah, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had a very good experience with RSK Northfileds branch. They had a good selection of properties for sale and understood what would be of interest. Kerry was calm, patient and helpful throughout the process and dealt with any questions promptly to keep things moving and running as smoothly as possible in the circumstances.

P · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Thank you for taking the time to leave such a great review. I will ensure your comments are passed onto the team. Kind regards Sarah Tranter Custromer Relations Team

5/5

Google

Had a great experience with RSK Ealing, they were very helpful in providing us with many options of places that fit our requirements and the process of going through the lettings hub online to sign documents was easy as well. This meant it fit around our own schedules and not around the companies! Would highly recommend it.

Poppy · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Poppy, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Natalie at RSK was great in ensuring mine and my boyfriends process to renting was smooth and stress free. She listened to our must haves and fully delivered. Thank you Natalie.

Annabelle · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have found working with RSK an excellent experience with well informed and pro active and professional staff. I have been working with Gina Cannon on the re-letting of my flat and she has been exemplary.

Tony · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Tony, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Just had a viewing with Shaniyah, very lovely lady and she made me feel so comfortable. Even bothered to give me a lift which is a rarity with agents these days. I will be making an offer, what a lovely experience. Would recommend RSK Ealing !

Marie · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

A letting office that doesn't treat you like a number! We felt Duncan really saw us as a couple who were wanting to find the right place that we could call home, and ensured that we landed the right place. He was knowledgeable, kind, and helped us secure our new home.

Scott · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Scott, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Duncan was very kind and professional in helping us to find a property. He helped us go through all the stages of the letting and he was always available and proactive. Highly recommended!

Paola · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Paola, Thank you for your great 5 star review, and mentioning your experience with Duncan in our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Gina was incredibly helpful with our property search in what is a really tough market, going the extra mile to help us through the process and answer any questions we had - she also offered good advice and had genuine enthusiasm, so I highly recommend her as an agent.

Rory · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Rory, Thank you for your kind comments regarding Gina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Shaniyah was really lovely and extremely helpful in assisting us with finding a new flat. Especially the process of offering, providing the necessary paperwork, and finalising our contract was smooth and painless. Thanks again!

Lena · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Lena, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Natalie helped me find a flat in ONE day! I truly had an amazing time at our viewings and she did an incredible job helping me close the deal and finalize the documents. Highly recommend :)

Sera · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Sera, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Really like RSk, we bought our first house from them back in 2004 and still have it but have dealt with them over various matters and always found them efficient and polite. They also do a good job of keeping in touch regularly, which is refreshing.

Nicola · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Nicola, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Our agent Michael S has been very professional and effecient. He helped us to find another property in a short period of time, which shows his capability of dealing such urgent matters. The communication has always been fluid and our questions have always been answered quickly. We highly recommend Michael and RSK. Jeremy

ShuK · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Shuk, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I was letting out the family home for the first time. Michael and Zarq dealt with my queries and concerns sensitively and very quickly found tenants that suited the property. It turned out to be a good experience overall.

Astrid · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Astrid, Thank you for your great 5 star review, and mentioning your experience with Michael and Zarqin our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have used RSK for 23 years for finding good tenants & drawing up tenancy agreements etc for a flat I own in Ealing. Dealt with Altin in recent years who always dealt with my queries efficiently. On the whole very happy with the service.

Paul · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Paul, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team.

5/5

Google

Duncan was great and very knowledgeable of the properties on his portfolio. He understood really well our requirements and only offered us properties that matched exactly what we were after. Would recommend 100%.

Cedric · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Cedric, Thank you for taking the time to leave a wonderful 5 star Google review. Michael will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

It’s been a long journey, trying to find my abode. Natalie has helped me greatly, very friendly and professional, she was very helpful and assuring at all times. Speedy response at any time of day. I can’t speak highly enough of her , she is an amazing person.Keep the great work Natalie, you are a true star x

Malinda · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Malinda, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Zarq was super helpful whilst helping me and a friend find a place to rent. He was in contact with us during the whole process to answer any questions and give us advice when he could, making everything straightforward and stress free.

Leah · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Leah, Thank you for taking the time to leave a wonderful 5 star Google review. Zarq will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Gina and the rest of the Ealing lettings team did a great job securing me multiple offers on my rental property from day one of viewings. She provided all the info clearly and processed the referencing and contracts quickly. I have been using RSK for 14 years now, so I would highly recommend them.

Sean · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Sean , Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Zarq from RSK was excellent in his service. Would like to thank him personally for guiding me throughout the search process and seeing to it that I got what I wanted - even routing for me! They are professional and very approachable. Keep up the good job.

Collins · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Collins, Thank you for your kind comments regarding Zarq and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Thank you to Zarq who from the moment we met was so welcoming and friendly. He helped support me through the whole process, answering all my questions to guide me to securing my first place. His on-going contact and kind manner made me feel very safe and reassured all the way through. Thank you!!

Emily · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Emily, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We had a wonderful experience with RSK in search of two bedroom property to let. Natalie was attentive to our needs and arranged for us to view some beautiful properties. Although, we ended up opting for a shared ownership property but would highly recommend RSK services.

Stella&Stuart · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Stella & Stuart, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

I had a really positive experience with RSK Ealing particularly with Gina. She helped me with my search while being predominantly being based overseas, guiding me step by step through the process and managed to secure a beautiful home in Ealing. I recommend to anyone looking for a new home.

Mathias · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Mathias, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Natalie was really helpful from the very start. She helped organise several viewings and we managed to find an apartment in this crazy market in a very reasonable time frame. She was always very accommodating, helpful and professional! We really look forward to moving into our new home!

Kitty · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Kitty, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

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