Robertson Smith and Kempson estate agents in London

★★★★★ 1/5

Google

Felt really let down by RSK Acton. Very flippant, very insincere. Put in a bid at the asking price for a property which hadn't had any bids in months, suddenly there was another bid, and I was being pressured heavily to match it. I didn't. I dropped out. Nearly a year later, the property is still unsold, and the other bid looked clearly fake both now and at the time. Felt like heavy pressure over the phone from RSK to increase the bid, but I felt I could smell a rat, and refused to go above the asking price. Be very careful if you put bids in, you may suddenly have phantom other bids which don't seem to be real, and you may get heavy pressure from RSK. It felt like the seller and RSK were trying to play me and help themselves to more cash. In the end RSK got nothing and the seller hasn't sold a year later. Great idea that was putting in a phantom bid by the seller and his/her mate. It felt like RSK were untrustworthy and I hope I never use them to buy or sell a property in the future. EDIT: They called me 9 minutes after this post below. The statement below is untrue and is meant to deceive anyone who reads these google reviews.

Ask · 20 July 2023 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

I have been shown a number of properties over recent months. Although my wife and I have yet to find the right one for us we have had great service from the Acton branch who are very prompt, efficient and friendly in all their dealings with us. All in all in our experience to date an excellent service!

Craig · 20 July 2023 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Bailey Mansell from Tenancy Management was very helpful arranging and discussing the recent gas certificate for my property. I have rented my flat through RSK for 11 years and originally bought the property from them. IMy most frequent contact is Priyesh Thakrshi. He and his colleagues have always been thorough, professional and kind.

Elizabeth · 20 July 2023 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

We bought our first flat with RSK. They helped us throughout the journey. Very professional and easy to reach. Great communication. Massive thanks to Carla, she helped with the final but tense steps for exchange and completion, giving us all information needed.

Nicola · 20 July 2023 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Angelina, from RSK of Acton is an excellent agent. Angelina is always very personable and professional. She has helped me secure amazing properties to rent over the past few years and I would highly recommend her to anyone looking for a property in London.

Siavash · 20 July 2023 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Great service, they closely supported me throughout my property searching and I could find a property with which I'm satisfied. Thanks so much!

Satoshi · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Thanks to Michael Mott for helping us sort out our new flat. Was great help with getting everything sorted. Thanks again.

Muhammad · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Had a really good experience working with Shaniyah, She has been very helpful.

Nizar · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Natalie has been very helpful during the whole process and we have successfully rent the perfect house

Michelle · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Natalie was helpful and patient with us and we found a lovely flat with RSK within our budget

Natalie · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Have worked with them for many years, as a buyer, seller and landlord. Very friendly and helpful team, competitive rates, and great local market knowledge.

Ian · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Had a great experience with Robertson Smith & Kempson, super helpful and Natalie was great from the start. Very happy and would definitely use again!

Jordan · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Andre was amazingly professional. He took the time to listen and understand my needs. I would definitely do business with them in the near future.

Luis · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Shaniyah Temple was very helpful and made a concerted effort to help us through the viewing, offer and referencing processes. Thanks for all your help! Matt & Verity

Matt · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

It's been great having Duncan from RSK to help sort my lettings out. He's responsive and very nice to work with.

丹尼 · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

We just rented a property for one of my clients who just relocated to the UK, and Shaniyah and Gina have been very helpful and quick to things out.

REBECA · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

I would not suggest using this agency for any landlord. No support provided. They sent an "end of tenancy" agreement without confirming and without any communication. When called the agency nobody was there to support me. Terrible experience

Paolo · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Natalie from RSK helped me and my partner to secure the rental property and meet the landlord. Very helpful team.

K1k1k1 · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Robertson Smith & Kempson at Ealing Broadway help us to end the deal smoothly for buying our property. Thank you for Domnick and his colleagues' effort!

G · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Thank you Natalie for the amazing service and showing us our new home. Friendly and she went above and beyond to assist us in finding us our perfect rental.

Kate · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

A very positive experience with RSK. I would highly recommend Gina who was very helpful through out the process and made it so easy to arrange viewings, even late in the evenings.

Vinod · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Had a great experience. Gina gave me the Property tour and than further assisted by zarq during the paper work and helped me To find the right property for me to Move in.

Joshua · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Bailey Mansell, excellent letting service - always up to date with ensuring tenants and landlord meeting their obligations. Re-assuring to know RSK are managing my rental property.PositiveResponsiveness, Quality, Professionalism, Value

Ian · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

As part of my flat rental search, RS&K was tremendously helpful in helping me understand the local market with good advice and arranging property viewings. A huge thanks to Duncan for assisting me here!

Joseph · 17 June 2023 · Robertson Smith and Kempson London (1 Central Buildings)