Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,353 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,189

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Latest reviews from every Robertson Smith and Kempson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

RSK IS TOP!!!! I have dealt with many Estate agents in the past, but I have never received such a personal and friendly service than I did from PRIANKA!!!! There was a few problems in the house what i bought, but prianka managed to find solutions and the sale when through smoothly within our deadlines! I cannot thank you enough, highly recommended - Best Estate Agent around!!

Motty · 3 November 2024 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 10 November 2024

Dear Motty, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah

5/5

Google

I recommend RSK services and highly appreciate Michael's and Paul's support at all stages of the process. Their advice was always very helpful and accurate, and they magnificently conducted us through the long and complicated operation of finalising two simultaneous transactions. All these in a friendly manner and with the unique ability to conform the interests of all parties, even those divergent. Pleasure to work with them!

Cezary · 3 November 2024 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 22 November 2024

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah

5/5

Google

It started off with Michael showing us around a few properties we asked him for, and he suggested one that we just skipped when looking through adverts online. We went for a viewing, and it turned out Michael knew exactly what we wanted, as that was the property we put offer on. Both him and Paul looked after us throughout the process, which was quite lengthy as it is nowadays for everyone, and they were chasing all parties to bring the purchase to the end as soon as possible. Thank you!

Hubert · 3 November 2024 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 10 November 2024

Dear Hubert, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah

5/5

Google

Amazing experience from start to finish as we manage to sell our 1 bed flat with RSK after having no luck with the previous estate agent. Michael was thorough and professional throughout the sale process. Thank you to the entire team of RSK Hanwell.

S · 3 November 2024 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 10 November 2024

Dear Nasir, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

Ahmed was super nice when we atended our viewing.

Ingrid · 2 November 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 9 November 2024

Dear Ingrid, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah

5/5

Google

Big thanks to Ahmed who has been a great help with my flat search!

Yasir · 2 November 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 9 November 2024

Dear Yasir, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah

5/5

Google

I had a viewing with Ahmed. He is very gentleman and polite. He deserves 10 starts

Bilal · 2 November 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 23 November 2024

Dear Bilal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

I just want to say a big thanks to Ahmed’s service whilst going on viewings, trying to cater to my needs which I really appreciate. Highly recommend RSK!

Adam · 2 November 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 9 November 2024

Dear Adam, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Google

Millad was very kind and professional during our viewing of the property, and he helped us a lot during the letting process. Other staff answering the phone at RSK were also very friendly. Thanks!

Francesca · 2 November 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 9 November 2024

Dear Francesca, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

Ahmed at RSK Ealing was fantastic! Friendly, knowledgeable, and super helpful, he made the whole experience easy and enjoyable. Highly recommend!

Zawaad · 2 November 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 9 November 2024

Dear Zawaad, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

I had a great experience working with them, excellent agents. I would like to mention Ahmed very profesional and supportive. Highly recommend them.

Dana · 2 November 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 9 November 2024

Dear Dana, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

Asad has been exellent in the whole process. Very much polite,friendly and same time very professionall.Always cooperative and understanding.Yes i would highly recommend RSK ,Asad and the rest of the team. I hope move in will be as pleasant.

Mila · 2 November 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 9 November 2024

Dear Mila, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

Well after a bad experience with lettings hub and the dexter group, I have to say this time round was a much better experience thanks to Millad who communicated with us every step of the way through the referencing process. We are delighted that we are now moving all thanks to Millad and his due diligence. This young lad will go far. Thanks again

Angel · 2 November 2024 · Robertson Smith and Kempson London (1 Central Buildings)

5/5

Google

Our expectations were met by Millad, who found us a home that we will love. He was present at every stage of the process, from beginning to end, and he communicated efficiently. The entire experience was positive.

Naomi · 2 November 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 9 November 2024

Dear Naomi, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah

5/5

Google

Great services by our assigned agent Millad Parwez. Everything progressed quickly and smoothly from the very first phone call to arrange a viewing up until the signing of the contract. Would highly reccommend RSK. Through them we found the perfect house for us.

Spyros · 2 November 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 9 November 2024

Thank you for taking the time to leave a wonderful 5 star Google review. Milad will be thrilled to read your kind comments. Kind regards, Sarah

5/5

Google

I would highly recommend RSK Ealing, especially Gina (and Ahmed). Want to express our gratitude for the exceptional support throughout the entire process of renting our apartment, communicating at each point and explaining & helping at each step, and making our relocation to our London apartment easier.

Dinil · 2 November 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 9 November 2024

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah

5/5

Google

We are very satisfied with the way Ahmed treated us during our viewing to one of the flat in Ealing. He was very passionate with his job and he entertained all our queries. This man knows what he's doing and he was very kind and pleasant personality. He will try his best to fulfill all we need. Even though we won't be able to get a property to rent with this agency at the moment he will still update us if he find a property to rent that will suit us. Thank you and all the best with RSK.

Peter · 2 November 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 9 November 2024

Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah

5/5

Google

It was great working with Amber, she is very professional and caring.

Padma · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 22 November 2024

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah

5/5

Google

Selina was a great help throughout the process, always avaliable and very communicative! Thanks RSK :D

Bharat · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 9 November 2024

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

I came into the office and everyone was so friendly to me, I was met by karam who helped me out alot, I would really recommend this place.

Rio · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 9 November 2024

Dear Rio, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

I called in to enquire about a house and was met with kindness and genuine care, Karam was very kind on the phone and was able to help me out

Catherine · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 9 November 2024

Dear Catherine, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

I called in about a house and I was dealing with your worker Karam and he was the most helpful person, what an outstanding worker you have at your company.

Tyler · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 9 November 2024

Dear Tyler, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah

5/5

Google

Excellent service. The sales team was very helpful and worked really hard to find my first property. Thank you for your service.

Roy · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 9 November 2024

Dear Roy, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Northfield office will be thrilled to read this. Kind regards, Sarah

5/5

Google

The Team at Robertson Smith & Kempson have been nothing short of fantastic with their help. Karam in particular went above and beyond to help me so massive thank you to him and the rest of the team!

Tasnim · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 9 November 2024

Dear Tasnim, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent