Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI called in the other day to enquire about a property, and as a first time buyer I was worried but Karam was very lovely and helped guide me through everything and made my experience very nice, Thank you!
Dear Brouin, Thank you for your kind comments regarding Karam and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah
5/5
GoogleThanks RSK for your help in my property search. I would recommend to those looking for an agent with great local experience/knowledge. Special mention to Amber for your help.
Dear Elisha, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleKaram was absolutely amazing over the phone awnsering all my question and queries I had because for a first time buyer it was hard but Karam definitely went out of his way to make sure everything was explained to me . Thank you very much . I would definitely recommend the Team at RSK . Very Helpful and supportive
Dear Husney, We really appreciate you taking the time to leave such lovely comments about Karam. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah
5/5
GoogleI want to extend my sincerest gratitude to Karam and his exceptional assistance during my recent experience with RSK. Karam’s expertise and attentiveness made all the difference, and I truly appreciate how you took the time to understand my needs. Karam’s guidance greatly helped me with my choice, and I couldn't be happier with picking RSK. Thank you for going above and beyond Karam!
Dear Ragu, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleAmber did an excellent job at showing me a selection of houses, looking for a new property can be challenging especially in a market that is changeable. Thanks so much for your help during a difficult process.
Dear Saskia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
Google⭐️⭐️⭐️⭐️⭐️ Karam was fantastic, knowledgeable, responsive, and genuinely committed to helping us every step of the way. He made the entire process smooth and stress-free, always going above and beyond. Highly recommend Karam for anyone looking for a top-notch agent!
Dear Omar, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleRSK have been great in helping us secure and organise our rental property in Hanwell. Matthew was really helpful and answered any questions and queries we had quickly and efficiently. Thank you for all the help!
Dear Jemma, Thank you for taking the time to leave a wonderful 5 star Google review. Matthew will be thrilled to read your kind comments. Kind regards, Sarah
5/5
GoogleDuncan has been wonderful in finding a property to move to with my kids. I’m so impressed with his professionalism. It has been a very stressful period, Duncan has been a great help.
Dear Sara, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley
5/5
GoogleRSK is the most friendliest and most respectful estate agency that i have deslt with, Many thanks to Karam one of the estate agents that made everything smooth and did not rush us at all, He was also very helpful.
Dear Mohammad, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleThanks to RSK for helping me with my property search, I was overwhelmed as a first time buyer, I was guided through the process by Amber she recommended me a fantastic mortgage broker, and answered all my questions. The whole team were attentive throughout the process.
Dear Victor, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
5/5
GoogleKaram was absolutely amazing over the phone, patiently answering all my questions and addressing every concern I had as a first-time buyer. He guided me through the process with genuine care and expertise, making everything feel straightforward and manageable. His knowledge about the market and the buying process was impressive, and he took the time to explain each step clearly, which really put my mind at ease. I felt truly supported and well-informed, thanks to Karam’s professionalism and dedication. I couldn’t have asked for a better experience!
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Karam. Please do not hesitate to contact us again. Kind regards, Sarah
5/5
GoogleAmber's commitment to excellent customer service was evident from our first interaction. She was always approachable, attentive, and ready to answer any questions I had, which made me feel valued and confident in my decisions. Her ability to listen and understand my requirements was truly impressive.
Dear Isobel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah
5/5
GoogleI had an outstanding experience working with this real estate agency, and Amber was an absolute gem! From our first conversation, Amber was professional, attentive, and always went the extra mile to ensure everything went smoothly. She was quick to respond to all my questions, provided valuable insights, and made the entire process feel seamless. Highly recommend!
Dear Sasha, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah
5/5
TrustpilotRSK IS TOP!!!!!!
RSK IS TOP!!!!!!I have dealt with many Estate agents in the past but I have never received such a personal and friendly service than I did from PRIANKA!!! There was a few problems in the house what I bought but prianka managed to find solutions and the sale when through smoothly within our deadlines! I cannot thank you enough, highly recommended - Best Estate Agent around!!
5/5
GoogleI recently worked with Gaetano while looking for a property, and he made what’s usually a stressful and overwhelming process refreshingly straightforward. Unlike so many agents who leave you in the dark or are hard to reach, Gaetano was consistently responsive, transparent, and proactive. From the start, he set clear expectations and communicated every detail, so I always felt informed and at ease. His professionalism and commitment to finding the right property stood out, and it was clear he genuinely cared about helping me find a home, not just closing a deal. If you’re tired of agents who give you the runaround, Gaetano is the one to trust.
Dear Maire, We really appreciate you taking the time to leave such lovely comments about Gaetano. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah
5/5
GoogleHighly professional, supportive and incredibly patient, the RSK Acton team - and Priyesh especially - have been a pleasure to deal with. I have a tenancy agreement in place two months in advance, which has given me peace of mind and allowed me to focus on other things that need sorting. Thanks so much!
Dear Cathy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleI have engaged the services of Robertson Smith & Kempson Acton Estate Agents to manage my buy to let flat. Priyesh impressed me from our first introduction and his professionalism has continued to impress. He influenced my choice of agent and I am delighted with the high level of service from him and his team. I look forward to support from this great team in the future. Laura (A very happy customer)
Dear Laura, Thank you for your kind comments regarding Priyesh and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah
5/5
GoogleVery good service from Michael and Hanwell team patiently easing the way through a seemingly lengthy house purchase. Thankyou.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleGreat start ton finish! After walking in to the agency we had our offer accepted within 2 weeks. Definitely recommend
Dear Gregory, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleGreat Agency! Although it was a very long process all the team at RSK especially Michael and Paul have been really helpful! I would highly recommend RSK if you are looking for a property to purchase or thinking of selling! From a very happy New Landlord!
Dear Elodie, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Hanwell office will be thrilled to read this. Kind regards, Sarah
5/5
GoogleI rented a property with help of RSK Ealing and they provided the best service. I have rented property previously with many other state agency and I would recommend this firm over others without any hesitation. Gina helped us to find best property and helped us through out the process.
Dear Ankita, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleHave recently had the pleasure of working with Matt so secure a rental property in Hanwell. He has been easily contactable and available for anything I have needed and helped us get the deal across the line in good time. Made everything absolutely stress free.
Dear James, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleI had a fantastic experience working with this agency to find my new home, and especial mention to Gaetano, who has been always available and kind to attend all my questions. He was incredibly professional and attentive throughout the entire process about my needs (for example he helped with with sorting the furniture). I highly recommend this agency.
Dear Blanca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleIshaan was knowledgeable and helpful throughout the search and the securing of the property. We were very satisfied with the service.
Dear Lindsey, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
