Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
The Trusted AgentBullish Staff on phone at Wibsey
I expressed my dissapointment that although the withdrawal fee was in the terme, it should have been mentioned at the point of sale, typical poor customer service person at wibsey in Bradford started raising her voice so that I couldn't speak, so I just had to hang-up.
Ian · 13 April 2016 · Robert Watts Wibsey
Agent replied · 15 April 2016
Hi Ian , I am very concerned at your comments. This is most certainly not the level of service we aim to deliver. As a family owned and run business customer satisfaction is extremely important to us. Please could you contact me directly so that I can fully investigate how we have got things so badly wrong and I will endeavour to resolve to your satisfaction. Many thanks - James Hart - Director. james.hart@robertwatts.co.uk 01274614804
★★★★★ 5/5
The Trusted AgentLike no other sale they had seen!!!! This didn't phase them though!!
We finally completed the purchase of our house last Friday having had our offer accepted back in January,
It has been a long drawn out process to say the least but we got there despite the many hurdles, complications, and emails and telephone calls along the way.
We are particularly grateful for the time invested on our behalf as buyers by Melanie and also Kayleigh who always seemed to be able to get the answers we needed to keep things moving. James and the rest of the team however were also happy to get involved when necessary to ensure things ran smoothly and we met our required completion date in the end,
Huge thanks to Melanie, who understood our frustrations and actually proved more effective in getting things done than our poor choice of solicitor!
Many thanks again
LP · 7 April 2016 · Robert Watts Cleckheaton (Churchill House)
Agent replied · 11 April 2016
Many thanks for your kind words. As I mentioned to you, there were issues here which we've never come up against before and I know it wasn't easy but we got a positive result and I hope you are happy in your new home. James Watts
★★★★★ 4/5
The Trusted AgentI sought them out and I'm very glad I did
Very positive about them, just a few minor slips, but a very professional service.
James, Bradford
James · 28 March 2016 · Robert Watts Bradford (21 Highfield Road)
Agent replied · 1 April 2016
Hi James , may thanks for taking the time to leave a review. With such a high number of viewings I am glad we were able to finally ensure completion for you. Feel free to keep in touch and let us know how you are getting on in your new abode.
★★★★★ 5/5
The Trusted AgentFANTASTIC CUSTOMER SERVICE
I would like to take this opportunity to thank Robert Watts and in particular Clare O'Connor who has assisted me in securing my 3rd buy to let property I have purchased through Robert Watts. All the staff including Julie the Centre Manager and Debbie have also been very approachable, supportive and professional in the service they have provided me.
A special thanks to Clare who has been very proactive in all the 3 purchases i have made via her. She is always happy and enthusiastic when communicating with me and loves to get things done quick.
Thanks very much to Robert Watts Wibsey Bradford :-)
Kind Regards
Mat
MATYEN · 8 March 2016 · Robert Watts Wibsey
Agent replied · 9 March 2016
Hi Matyen, Thank you for taking the time to leave a review. I am really pleased that we were able to help you secure an investment property to add to your portfolio. Clare has a real passion for what she does and I'm glad you were able to experience this first hand. Keep in touch with us, we will be happy to advise you on values for your properties and maybe even find you some more!
★★★★★ 5/5
The Trusted AgentSmooth Speedy Sale of Property!
Couldn't have asked for more! Great service provided by all staff at Robert Watts, especially Nicola! Robert Watts gave a fair valuation on my property with realistic goals to selling at the best price to meet my needs. We had a smooth fast sale on our property and was always kept up to date on the sale! Following bad experiences with other agent, Robert Watts has restored my faith! Highly recommend! Thanks again!
Miss · 8 March 2016 · Robert Watts Bradford (21 Highfield Road)
Agent replied · 9 March 2016
Hi Rachel , many thanks for taking the time to leave a review. I am really pleased we were able to restore your faith in Estate Agents and help you complete the sale. Nicola prides herself on giving the very best service to all our clients and I'm glad you were able to experience this. Thank you for your custom.
★★★★★ 5/5
The Trusted AgentSurprised me
I am not normally a great fan of estate agents in general, nor of writing reviews of businesses, but in this case I'll make an exception.
The agent arranged 3 viewings for me and was prompt, efficient and timely in each case. Having chosen a property, I was always kept well informed of the progress of the purchase, and pleased that the agent chased up solicitors regularly which I am sure helped to speed up the process.
Peter · 4 March 2016 · Robert Watts Birkenshaw
Agent replied · 9 March 2016
Many thanks for the kind words Peter. It means a lot to me and the team that we do the job properly. Hope your daughter gets moved in and all goes well.
★★★★★ 5/5
The Trusted AgentGreat staff
The straightforward sale of our property took far longer than we had anticipated due to problems out of our buyers control.
One particular girl, Melanie, was so helpful and went over and above her role including telephoning us in Lanzarote to keep us updated.
The other girls in the office were also very polite, helpful and considerate to our plight of wanting a quick sale.
Many thanks to all
Sheila · 25 February 2016 · Robert Watts Cleckheaton (Churchill House)
Agent replied · 29 February 2016
Many thanks for your kind review. Moving is seldom easy but we got there in the end and good luck in the future. James Watts
★★★★★ 5/5
The Trusted AgentSale of house
Rating only, no written review.
Anita · 5 February 2016 · Robert Watts Birkenshaw
★★★★★ 5/5
The Trusted AgentExcellent Professional Service Highly Recommended
We have just sold a property through Robert Watts, we are completely satisfied with all aspects of the process. The staff kept us updated throughout the whole process and advised us accordingly.
I wouldn't hesitate to recommend this agency, first class.
Thank you.
Mr. P. Robinson
Paul · 1 February 2016 · Robert Watts Birkenshaw
Agent replied · 2 February 2016
Many thanks for the kind works Paul. They mean a lot when a client has taken time to say "well done, you have a done a good job" Rebecca, Angela Tabby and myself appreciate it. John
★★★★★ 5/5
The Trusted Agentvery professional
It was a pleasure dealing with them. Jane was brilliant
Nicola · 30 January 2016 · Robert Watts Wibsey
Agent replied · 1 February 2016
Hi Nicola, many thanks for taking the time to leave a review. I am really pleased that you found dealing with Jayne was a pleasure. As one of our most experienced colleagues Jayne is well equipped to provide the best levels of service, which is our aim for all clients.
★★★★★ 5/5
The Trusted AgentFirst time buyers
First time buyers and they helped make sure it went smoothly. Only downside is that the property had been overvalued.
Robert · 28 January 2016 · Robert Watts Wibsey
Agent replied · 31 January 2016
Hi Robert , many thanks for taking the time to leave a review. I am really pleased you found our service helped your purchase go through smoothly. In essence we feel the value of every property is only determined once a buyer ( and their surveyor) and a seller reach agreement.
★★★★★ 5/5
The Trusted Agent23 Moresby Rd
just purchased 23 Moresby Rd of R Watts in wibsey
Clare Oconnor was the girl facilitating the sale and purchase,
Through out my purchase Clare kept in touch giving me updates, chasing solicitors on both sides making sure the sale went through as smoothly as possible.
Each time i went into their offices in Wibsey Clare was very helpful and patient with me
I would highly Recommend Robert Watts
Regards
Mr Wormald
Tony · 28 January 2016 · Robert Watts Wibsey
Agent replied · 29 January 2016
Hi Tony, many thanks for taking the time to leave a review. I am really pleased you found our service helped the purchase move along smoothly. Your willingness to recommend Robert Watts is very much appreciated.
★★★★★ 5/5
The Trusted AgentExcellent service for buying and selling
We would highly recommend Robert Watts for both buying and selling. Sara and Nicola were both fantastic, they were very professional and quick acting to help us purchase our dream house.
They kept us in the loop and all stages and helped the process to go smoothly! They liaised between sellers, buyers, solicitors snd contractors and provided a great service.
Hayley · 27 January 2016 · Robert Watts Bradford (21 Highfield Road)
Agent replied · 28 January 2016
Hi Hayley, many thanks for taking the time to leave a review. I am really pleased that you were able to experience the benefits of Nicola and Sara and that we were able to help you secure your dream home. All of our team are vastly experienced which allows us to provide fantastic service to all our clients.
★★★★★ 5/5
The Trusted AgentExcellent friendly service
We made our first but to let purchase with Robert Watts. We mainly dealt with Jayne who was friendly and always updating us on the progress of the offer through to completion. We are still deal with them now on further purchases.
Ash · 27 January 2016 · Robert Watts Wibsey
Agent replied · 28 January 2016
Hi Ash , many thanks for taking the time to leave a review. I am really pleased we were able to help you secure an investment property. As one of our most experienced colleagues Jayne is well equipped to provide the highest levels of service, which is our aim for all clients.
★★★★★ 5/5
The Trusted Agentexcellent service
Fantastic service when selling our home, SOLD within four days. Excellent staff and customer service, kept up to date every step of the way. Only took 6 weeks to complete sale.
Two extremely happy customers.
Emma · 26 January 2016 · Robert Watts Cleckheaton (Churchill House)
★★★★★ 5/5
The Trusted AgentSuperb Management Of House Sale
Having marketed our house for sale through Robert Watts, I can say that all aspects of the sale process were carried out more than efficiently. From the initial meeting with James Watts, who came to view and value the property, until the final stages of the sale, which were dealt with by Kayleigh Sebastanelli, Watts were professional throughout. James was by far and away the most enthusiastic person to come and value the property, hence the reason we chose to market through Watts. Kayleigh, along with Jenny and Melanie, kept us up to speed with what was happening with regard to viewings, interest on Rightmove etc. Even when it came to the final stages and there had been mistakes made in the exchange of contracts, Kayleigh was the one to bring these to our attention and to point out possible legal avenues we could go down. In the end, the sale went through and I would like to congratulate the Watts team on their professionalism and perserverance throughout. Ian Moir
Ian · 26 January 2016 · Robert Watts Cleckheaton (Churchill House)
Agent replied · 28 January 2016
Ian
Many thanks for you kind review.. Some sales are not easy but I'm glad you appreciated all our efforts from all the team. Good luck in the future and we hope to do business with you again..
James Watts
★★★★★ 5/5
The Trusted AgentBuying my First Hme A***** Experience!!!!
Thank you for all your help with buying my first home. The staff at Robert Watts were really helpful especially as this was my first home and I needed some guidance, They were always willing to help and guide me in the right direction. I would recommend anyone thinking of buying a house to contact Robert Watts in Cleckheaton! Thank you for all your help! .
Gemma · 26 January 2016 · Robert Watts Cleckheaton (Churchill House)
Agent replied · 28 January 2016
Gemma
Many thanks for your kind words. I'm glad that we made your first house purchase as smooth as possible and your recommendation means a lot. If you need any further assistance please let us know.
James Watts
★★★★★ 5/5
The Trusted AgentVery helpful 5 star service
Great service, had to be let in the property throughout the buying process to to empty buckets due to roof leaking and never had a problem, always let in within the same day as ringing, big thanks to josh who mostly met us ther and was very helpful and patient, james and the other agents also emtremely friendly and great phone service from the girls. Thanks a lot to all the staff.
Sam · 15 January 2016 · Robert Watts Bradford (21 Highfield Road)
Agent replied · 19 January 2016
Hi Sam , many thanks for taking the time to leave a review. I'm really glad you found the service from all the team was great it means a lot to all of us. I am looking forward to seeing the house when you've put your mark on it!
★★★★★ 5/5
The Trusted AgentGreat advice
A very friendly professional team. We were given very good advice after Robert listened very carefully to our needs and expectations. We were offered a new style auction or a traditional sale as the way forward. We chose auction and achieved well above our expectations and have already recommended this type of sale and agent to two of our friends.
Janet · 14 December 2015 · Robert Watts Birkenshaw
Agent replied · 18 December 2015
Many thanks for the kind words Janet. We were all delighted with the outcome and the price achieved was amazing. Have a great Xmas for me and my team at Birkenshaw office. John
★★★★★ 5/5
The Trusted AgentFriendly efficient service.
Will use again and would definitely recommend. Many thanks Jayne, a big effort from a great team.
Martin · 14 December 2015 · Robert Watts Wibsey
Agent replied · 17 December 2015
Hi Martin , many thanks for taking the time to leave a review. I am so pleased you appreciate the efforts of the team, it means a lot to all of us when clients are happy to recommend us and would use our services again.
★★★★★ 5/5
The Trusted AgentVery professional and efficient
Rating only, no written review.
Karen · 11 December 2015 · Robert Watts Bradford (21 Highfield Road)
Agent replied · 15 December 2015
Hi Karen, many thanks for taking the time to review us. I am really glad you felt we deserved 5 stars! It is always satisfying when clients appreciate the hard work we do for them... every day
★★★★★ 5/5
The Trusted AgentBought and sold
We were first introduced to Robert Watts way back in 1987 when we purchased a house from them. On selling that house 28 years later we were more than happy once again to approach Robert Watts to sell our house. On both occupations we experienced a very efficient friendly team..
Debbie · 11 December 2015 · Robert Watts Bradford (21 Highfield Road)
Agent replied · 15 December 2015
Hi Debbie, many thanks for taking the time to leave a review. I am really pleased that you found our service to be very efficient. It means a lot to the team and myself when clients are happy to use us on multiple occasions.
★★★★★ 5/5
The Trusted AgentHouse Sale
Fantastic efficient and very helpful staff. Sold my property very quickly and kept me fully informed as my sale progressed. This is the 2nd property Robert Watts has sold for me and I would highly recommend them. Thanks for a job well done!
James · 10 December 2015 · Robert Watts Birkenshaw
Agent replied · 14 December 2015
Many thanks for the review James. We always try and give excellent customer service. Your kind comments mean a lot to both myself and my team.
★★★★★ 5/5
The Trusted AgentReview of service regarding recent house purchase.
I recently purchased a house through Robert Watts Estate Agents at Five Lane Ends. The service I received was excellent. The Agency staff member who was dealing with my purchase was efficient, friendly and most helpful. My calls and queries were answered swiftly and the Agents went out of their way to ensure the purchase proceeded smoothly.
Kabir · 7 December 2015 · Robert Watts Bradford (21 Highfield Road)
Agent replied · 8 December 2015
Hi Kabir , many thanks for taking the time to leave a review. I am so pleased you found our service to be efficient, friendly and most helpful.
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