Trusted Agent profile · West Yorkshire
Verified
★★★★★
2,346 reviews across 9 offices and 2 platforms
Robert Watts has nine offices, in Cleckheaton (three offices), Kirklees, Birkenshaw, Bradford (two offices), Wibsey and Idle (West Yorkshire). Together they have 2,346 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have recently used this agent to sell two properties, both were sold within a few days. All the staff were very helpful and assisted me in all aspects of the ...Read all 39 from sellers
It took myself and my boyfriend a whole year to get into our perfect house and this was sometimes very stressful and frustrating. Tabby Hickling was absolutely ...Read all 26 from buyers
I would like to take this opportunity to thank Robert Watts and in particular Clare O'Connor who has assisted me in securing my 3rd buy to let property I have ...Read all 15 from landlords
There's a limit to the space you can put the title into - I was going to say Really Champion - Brilliant.! My thanks to Kate Watts, director of the business ...Read all 4 from tenants
Robert Watts's nine offices, most reviewed first. Each has its own page.
Showing 2,242 reviews on Google only. Show every review
5/5
GoogleRecently sold our family home of 35 years after the death of my dad so needed a sympathetic approach. The team at Robert Watts provided just this. All the team were very respectful of our situation and were happy to move at our pace which made the task in hand much easier. Always polite and friendly to deal with.
Thank you Norma we really appreciate your kind review and are so pleased we could help in your sale.
5/5
GoogleWe bought our house through Robert Watts and they were fantastic from start to finish. They kept us in the loop constantly. We dealt with Nicky Aspin, she was fantastic, very professional and lovely to talk too. She chased everything and updated me regularly. We had a bit of a nightmare towards the end of the sale with the top of the chain messing around. The sale would of gone on even longer if it wasn’t for Nicky constantly chasing all the other parties. Couldn’t be happier with the service I received from Nicky and the rest of the team.PositiveResponsiveness, Professionalism
Thanks for posting this Adam - it’s never easy buying a house in today’s market so we’re delighted Nicky could help you along the way.
5/5
GoogleRecently sold and purchased with Robert watts. James, Jenny, Lisa and Nicky were fantastic. From the moment James came to our house to value our property I knew that they were a brilliant estate agents. Buying a house can be extremely stressful and Jenny and her team were very supportive. They took the stress away from us and were there every step of the way... Professional but also the word family business is defiantly what they are. Me and my partner can not thank you and your team enough. If we do sell again I'm sure we will be knocking on your doors. Thankyou Jenny and team. I am so grateful to every single one of you. Andrew & GeorginaPositiveQuality
Wow Georgina what a fantastic review and we’re so glad we were able to get you over the line despite various issues. Enjoy your new home.
5/5
GoogleJenny and the team went above and beyond to ensure my purchase of a property from themselves went through smoothly. Jenny especially kept me updated weekly and I knew she was only a phone call away if I needed anything. We had a few bumps in the road with the chain as a whole but Jenny kept in contact with myself and my vendors to ensure we both knew what was happening. I honestly feel without Jenny and her support, the chain would have collapsed. I could have cried when collecting keys on completion day as my mortgage offer had nearly expired. Jenny worked tirelessly to get us a completion date. I won't be moving for a long time but when I do, I'll be straight to Jenny and the team at Robert Watts and wouldn't hesitate to recommend them to friends, family or anyone else who will listen. Jenny especially is worth her weight in gold! Thank you so much!
Thank you Megan this is a super review and we are so pleased that Jenny could help you through a difficult time. If you do move again (although we know it won’t be soon!) you know where we are.
5/5
GoogleWe used Robert Watts for the sale of our house. They was very efficient from start to finish. Lisa was our sales negotiator and always went above and beyond . This made the sale side of our move practically stress free as Lisa was always updating us on progress. Would definitely recommend Robert Watts if you are thinking of selling.PositiveQuality, Professionalism
Thanks Melanie we really appreciate your great feedback and glad Lisa was there throughout the whole process
5/5
GoogleEveryone at Robert Watts were very helpful from the intial valuation to the eventual sale of my property. They kept in touch throughout the process and answered all my questions (I hadn't sold a house for over 20 years so needed all the help I could get). The house sale took longer than I thought it would but that was not down to the team at Watts who progredded with the buyers solicitors at regular intervals. If my usual contact (Nicky) was not in the office then someone was always available to pick up where she'd left off as their internal systems meant that everything was detailed and up to date on the computer. I'd have no hesitation in recomending Robert Watts to anyone considering a house sale.
Thank you so much Dawn for posting this great review. We really do appreciate your kind words and we are glad Nicky and the team could help you through the selling process,
5/5
GoogleWe used Robert Watts Cleckheaton for the sale of our home and the team were brilliant. They made the process really easy and straight forward and were really supportive throughout the whole process. Lisa was our contact and was fantastic, she went above and beyond and was really cheerful every time we called her. I couldn't recommend the team enough.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Chris we’re really pleased you were happy with our service and we’ll let Lisa know her efforts were appreciated
5/5
GoogleWe recently sold our property with Robert Watts. I cannot undervalue the service we received, from initial valuation (thank you James), throughout the process, to completion. Jenny was invaluable in following up any necessary details, being both professional and reliable. She made a stressful time as painless as possible. I would not hesitate to use their services again - thank you so much!PositiveProfessionalism
Thank you Cat we really appreciate you posting this great review and we are really pleased we could help you throughout the process.
5/5
GoogleRobert Watts estate agents made the whole process of selling my house very easy and painless , from the first correspondence of me asking for a valuation to final day of handing the keys over they were very efficient and friendly and if you popped into the office they always had a smile on there face . As soon as the house was on the market i was kept well informed of any viewings and then any offers that came along , you can also go online and keep a check of this yourself which i found very useful and informative and lets you know how things are progressing . They have kept myself and my buyer in the loop as to what was going on with the sale and if any problem arose they quickly sorted it out , i have now used Robert Watts twice and if i needed to sell my house again they would be my first port of call.PositiveResponsiveness, Quality, Professionalism, Value
We’re so pleased you posted this review Andrew and delighted you keep using us. We try to move our service levels forward every year and are really pleased you were happy with us.
5/5
GoogleRobert Watts were the agents for our recent house purchase - specifically Lisa and Nicky - and can honestly say I don’t think we could have asked for better service. Aside from being professional and friendly from start to finish, they really went above and beyond on more occasions than I can remember, to make sure that we were not only always up-to-date with the status of our purchase but that all other parties involved were doing everything they could to keep our purchase progressing. They were very empathetic to our situation and we were always made to feel that they were ‘on our side’ whenever needed. We could sense genuine happiness when they were finally able to hand us the keys to our new home (hopefully not because they thought we were difficult customers!) and we even received an amazing welcome box, that really topped off the all round excellent service we received. We wouldn’t hesitate to use Robert Watts again and can’t recommend them highly enough and whilst I’m sure everyone that works there is great, if you happen to have Lisa and/or Nicky dealing with your purchase, then we can guarantee you’ll receive brilliant service.PositiveResponsiveness, Quality, Professionalism, Value
Wow what a superb and thorough review! Thank you so much for taking the time to post it and we know it wasn't easy at times but we are glad that Lisa and Nicky could help. Good luck in your new home.
5/5
GoogleWe couldn't have asked for a better agent to purchase our new house through! Nicky & Lisa kept us fully updated throughout & went above & beyond to resolve any issues (& there were a few!) I'm not sure if we would've continued with the purchase had it not have been for their support & professionalism. We wouldn't hesitate to recommend them to anyone looking to move. Thank you Nicky & Lisa for all your hard work & patience, we really appreciate it!PositiveResponsiveness, Quality, Professionalism
Thanks Jacqueline and we always say it’s nice to get a positive review from buyers aswell as sellers. It’s not an easy process but we’re glad Nicky and Lisa were there to help.
5/5
GoogleI sold my property using Robert watts. We were in a chain of 4, being the only property in the chain that wasn’t using an online only estate agent. If it wasn’t for the staff at Robert watts getting involved with every person in the chain, effectively doing the job of 4 estate agents in the end process, I doubt we would have completed even now! The staff in the office were heavily involved speaking with solicitors and helping to move things along. They were responsive with my viewing feedback and quick to contact me when people wished to arrange viewings. I have been 100% satisfied from the beginning of the process to completion. I would not hesitate to use Robert watts in the future if I were to move again, however given my experience, I would be extremely wary of buying another property marketed with an online estate agent. I would highly recommend Robert watts to anyone looking to buy or sell a property.PositiveResponsiveness, Quality, Professionalism, Value
We know it’s was a long drawn out process Helen and we really appreciate you taking time to post this comprehensive review. To say you are 100% satisfied is so rewarding for us and we do wish you all the luck in future.
5/5
GoogleI bought my house with Robert Watts and we couldn't have asked for a better agent. Nicky kept me updated throughout the whole journey being polite, helpful and professional. I would recommend them to anyone looking to move. Thank you Nicky for all your support during and after our purchase.
What a super review Kelly and we really appreciate you posting this. We’ll let Nicky know you were happy with her support through the purchase.
5/5
GoogleWe sold two properties through Robert Watts in Cleckheaton. They were extremely helpful and kept us informed throughout. Their assistance was particularly helpful when our first home hit a snag (spot of damp) which was fixed quickly and efficiently by a local company they recommended. We obtained pretty much 'asking price' for both properties and were very happy with their service. Would definitely recommend.
Thanks Suzel. Really great when we get repeat customers who give us a great review and glad we could help through some tricky sales.
5/5
GoogleWe bought our house through Robert watts and I couldn’t have asked for better. We had been to final bids on a property previously with them so then when we found this house was on the market with I was happy to contact them for a viewing. They made the offer process easy from a buyers perspective and kept us updated along the way. I’d recommend buying a house that’s on the market with Robert watts for sure!
Thank you Rebecca it’s nice to hear you were happy with the buying process with us and thanks for recommending us
5/5
GooglePurchased my first property from them and still remember starting to cry with tears of joy. The staff were fantastic and understanding that this was a new process for me and that I needed assistance and support along the way. When I went to collect my keys after my successful offer everything was ready for me with a lovely little moving in gift from them. Amazing service from start to finish. All staff are friendly and supportive. Don't be afraid to ask for their help and support, they are happy to go the extra mile within reason. Thank you and pleased to have done business with you all.
Wow Sinnitta what a heart warming review and we are so pleased we could help you all along the way and thanks for posting this. Good luck in your new home.
5/5
GoogleFantastic Service! We have just sold our house with the Cleckheaton Branch and the team at Robert Watts made the whole process easy & hasslefree. James gave us clear, honest advice when valuing our house and we appreciated his and Jenny's guidance throughout the sale. Jenny kept us updated and was great with any questions we had. We can't recommend them enough!
We really appreciate you taking time to post this great and comprehensive review Tom and glad our service could help you sell.
5/5
GoogleI purchased my first property through Robert Watts years ago. I then decided to rent this property out and used their lettings service for this. I have to say this has been a fantastic service for me. The property has been really well looked after. I know from neighbours around the area that all tenants have been great and caused no issues. I live in Scotland and Robert Watts have taken a huge amount of stress off my plate. I will be using them with confidence to sell this property too. Highly recommended. If you're on the fence about which one to use I would 1000% use this agents.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Lynsey, it can be stressful sometimes letting a property especially if you live away so we are really pleased that the letting team have offered a great service.
5/5
GoogleRobert Watts really has a feeling of being local and seems they are the estaste agents with an unmatched choice of properties for buyers.
Thanks Zee we really appreciate you posting this.
5/5
GooglePurchased my first property from them and still remember starting to cry with tears of joy. The staff were fantastic and understanding that this was a new process for me and that I needed assistance and support along the way. When I went to collect my keys after my successful offer everything was ready for me with a lovely little moving in gift from them. Amazing service from start to finish. All staff are friendly and supportive. Don't be afraid to ask for their help and support, they are happy to go the extra mile within reason. Thank you and pleased to have done business with you all.
Wow Sinnitta what a heart warming review and we are so pleased we could help you all along the way and thanks for posting this. Good luck in your new home.
5/5
GoogleHaving just complete my house sale with Robert Watts, want can I say but excellent service by everyone. From the original contact with John, who advised what price was achievable , to handing over the keys on completion day I was kept up to date every week to how things were progressing, which was very reassuring as I was living in Chesterfield. I wouldn't hesitate in recommending Robert Watts to Family and Friends if they ever need an estate agents well done and thank you so much Mark
Thank you Mark we really appreciate this lovely review and we are so pleased we could help you through the whole process.
1/5
GoogleVery rude staff
Haider we are obviously disappointed to receive this review - what was the issue you had?
5/5
GoogleFrom start to finish the staff were amazing, friendly but highly professional at the same time. Without a doubt I would recommend Robert Watts - Birkenshaw, such an amazing team. Thank you for all your help.
We really appreciate you posting this review Leanna and we’re so pleased that the team offered such a good service.
5/5
GoogleGreat service. Tabby communication was excellent. Wasnt straight forward but was supportive. Only thing being wrong was the recommended scolicitors . Communication was very poor from them . Did not call when said they would, very frustrating. Would not use those scolicitors again. Watts your doing a great job but change recommended scolicitors.
Thank you Mary for posting this and we will take on board your comments about the panel solicitors.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robert Watts, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robert Watts is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2025, 2026.
EA Masters by year, 2019 to 20252025 3 Gold across three branches EA Masters 2025 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robert Watts a message.
Cleckheaton (Churchill House) has the most, with 404 reviews rated 4.6 out of 5, followed by Cleckheaton (Lion Chambers) with 395.
The nine Robert Watts offices, by town:
39 reviews from sellers, rated 4.8 out of 5 on average. For example, Glenn wrote: "I have recently used this agent to sell two properties, both were sold within a few days. All the staff were very helpful and assisted me in all aspects of the ..."
26 reviews from buyers, rated 4.9 out of 5 on average. For example, Leanne wrote: "It took myself and my boyfriend a whole year to get into our perfect house and this was sometimes very stressful and frustrating. Tabby Hickling was absolutely ..."
15 reviews from landlords, rated 5.0 out of 5 on average. For example, MATYEN wrote: "I would like to take this opportunity to thank Robert Watts and in particular Clare O'Connor who has assisted me in securing my 3rd buy to let property I have ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, A customer wrote: "There's a limit to the space you can put the title into - I was going to say Really Champion - Brilliant.! My thanks to Kate Watts, director of the business ..."
Yes. In The Trusted Agent 2026 awards, Cleckheaton won Gold, Bradford won Gold and Kirklees won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 4 other industry awards since 2019.
