Trusted Agent profile · West Yorkshire
Verified
★★★★★
2,346 reviews across 9 offices and 2 platforms
Robert Watts has nine offices, in Cleckheaton (three offices), Kirklees, Birkenshaw, Bradford (two offices), Wibsey and Idle (West Yorkshire). Together they have 2,346 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have recently used this agent to sell two properties, both were sold within a few days. All the staff were very helpful and assisted me in all aspects of the ...Read all 39 from sellers
It took myself and my boyfriend a whole year to get into our perfect house and this was sometimes very stressful and frustrating. Tabby Hickling was absolutely ...Read all 26 from buyers
I would like to take this opportunity to thank Robert Watts and in particular Clare O'Connor who has assisted me in securing my 3rd buy to let property I have ...Read all 15 from landlords
There's a limit to the space you can put the title into - I was going to say Really Champion - Brilliant.! My thanks to Kate Watts, director of the business ...Read all 4 from tenants
Robert Watts's nine offices, most reviewed first. Each has its own page.
Showing 2,242 reviews on Google only. Show every review
5/5
GoogleRobert Watts supplied a good service and kept us well informed when we purchased our new home. Staff very pleasent and helpful. Would recommend them if you are purchasing a house from them. Thankyou Angela and Graham
Thank you Angela and Graham for your kind words and we are so glad we could help. Good luck in your new home.
5/5
GoogleExerllent service and communication from Claire at highfield Road branch would recommend anyone wanting to sell to get in touch was a pleasure dealing with her thankyou
Thanks for the 5 Star Rating
1/5
GoogleI viewed a property n my Sales Representative came late never apologise also never Assisted Me with any information about the property he opened the door went in the front room n stayed in there the entire time my Partner n I viewed the property.. It was by far the most horrible behaviour I've ever seen or heard of.. Robert Watts isn't for Me.. Oh n I videoed the entire experience so I have proof I'm thinking I should post it..
Mr Lightbourne we are sorry if you were not happy with the viewing and it was not our intention to cause any offence here. The viewer did say you offered a figure that was unacceptable for the house and we had higher offers on the table so we don't know whether this was the cause of any issues you had.
5/5
GoogleThe service from the Birkenshaw office has been outstanding with the recent sale of our Property. Tabby kept us informed all the time, which is exactly what you need. The Sale went through smoothly and we had total piece of mind all way through. It wasn't the first time Robert Watts had sold a property and on each occasion they have done a fantastic job. Thank You Mark R
Thank you Mark we really appreciate your valued custom and we’re so pleased everything went well again
5/5
GoogleJust sold and bought a house through this estate agents and the service received was second to none. Claire and Carly were fantastic at keeping me updated on both sale and purchase and answering any questions I may have if not themselves then finding out the information. Everyone knows moving home is one of the top 3 most stressful things you can do and they made the whole process so smooth I would definitely recommend to anyone!
Many thanks Gemma for posting this great review and were so pleased Clare & Carly made the process bearable. Good luck in your new home.
1/5
GoogleVery rude staff
Haider we are obviously disappointed to receive this review - what was the issue you had?
5/5
GoogleRating only, no written review.
Thank you
1/5
GoogleRating only, no written review.
Brian we are so disappointed to receive this, can you tell us what went wrong?
5/5
GoogleRating only, no written review.
Thanks Manazar
4/5
GoogleRating only, no written review.
Thank you for the review
5/5
GoogleGreat place
Thank you
4/5
GoogleNice Agency. Good staff. Recommend
Thanks Wojciech
5/5
GoogleVery helpful throughout the process
Thank you Craig
1/5
GoogleWorst place ... staff is way to busy to answer you queries ... too much work load which they can't handle
Saquib we are sorry you have a poor experience with us but you are correct we have been very busy and there is only so many calls we can answer. However we do have an overflow telephone service and we will always get back to you.
5/5
GoogleExcellent service, kept on top of progress and provided updates all the way through. Thanks.
Thank you Colum for posting this super review.
1/5
GoogleDon’t use all for the buyer just want money quick stressful and unprofessional
Charlotte, sorry but what money are you referring to when buying?
4/5
GoogleThey were very helpful, good communication between us.
Thank you Judith
5/5
GoogleExtremely great experience from Robert Watts.Especially Amelia who was extremely professional throughout the sale.Polite and prompt was in regular contact with us informing us of any developments.Amelia went out of her way on many occasions …
Thanks Mr and Mrs Singh we really appreciate you taking the time to post this. We’re so pleased Amelia was so helpful in the moving process and we’ll let her know your great comments.
5/5
GoogleThe Wibsey branch recently sold my house. I was kept informed at every stage. The staff were always helpful and made sure that It was a smooth sale. I would recommend this particular branch to people without hesitation.
Many thanks for posting this Victoria it is very much appreciated
1/5
GoogleEvery single house i have enquired they turn around and say booking is not available even if you call 5 minutes after the house is uploaded! Its a joke how even when houses have been available for months its now suddenly on offer when i ask but nothing on the advert? Makes no sense how its the same excuse the past 2 years. Wont even let you put an offer on. I just feel as though they make things difficult for people. I give up even bothering with them.
Mr Khan we are sorry you have felt the need to post this and we will look into your concerns. As we take these matters very seriously. You will however appreciate there is such strong demand at present that it makes it impossible for everyone to view the houses when they come on.
1/5
GoogleDo not use for rentals, they (estate agent Lucy) colluded with landlord to keep our deposit. On inspection before we moved out Lucy said she was aware of issues with property when we moved in, but after we moved out she had amnesia and claimed property was in great condition, landlord said she was going to take me to court, so I waited, unfortunately it was a stalling tactic as the deposit scheme they use didn’t have my contact info so I wasn’t given the info I should have been so I wasn’t aware that they would give landlord deposit after six months of I didn’t take her to court, as I said before she said she was taking me to court so why would I take her… BE WARNED. Make sure the deposit protection schemes have your new contact information. Or they will contact you at your old address!
5/5
GoogleFantastic service and great communication from Julie. From start to finish, Julie has been friendly and totally professional. She has been liaising with the solicitors as well as keeping me up to date. Highly recommend Robert Watts if Julie is at the reins!!!!!
Thank you Tee and we’ll definitely pass this great feedback onto Julie.
1/5
GoogleWe have sold houses multiple times and without doubt this is the worst estate agent we have ever dealt with. If you want someone to value your house and then tell you you should take 30k less for a quick sale then Robert Watts are the company for you and by quick they mean 6 months. They are liars and completely incompetent. Once you agree a sale you can rest assured they won’t do anything else. They are an absolute disgrace. Use purple bricks, same service quarter of the fee
David we have addressed your complaints privately and there is nothing more we can add. However we really do not know what we could have done differently to speed up the sale.
5/5
GoogleAmazing service, Julie went above and beyond to make the whole process alot less stressful for myself! I would highly recommend Robert Whatts Estate Agents.
Thanks Callum that’s really great to know that Julie made the whole process as stress free as possible.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robert Watts, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robert Watts is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2025, 2026.
EA Masters by year, 2019 to 20252025 3 Gold across three branches EA Masters 2025 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robert Watts a message.
Cleckheaton (Churchill House) has the most, with 404 reviews rated 4.6 out of 5, followed by Cleckheaton (Lion Chambers) with 395.
The nine Robert Watts offices, by town:
39 reviews from sellers, rated 4.8 out of 5 on average. For example, Glenn wrote: "I have recently used this agent to sell two properties, both were sold within a few days. All the staff were very helpful and assisted me in all aspects of the ..."
26 reviews from buyers, rated 4.9 out of 5 on average. For example, Leanne wrote: "It took myself and my boyfriend a whole year to get into our perfect house and this was sometimes very stressful and frustrating. Tabby Hickling was absolutely ..."
15 reviews from landlords, rated 5.0 out of 5 on average. For example, MATYEN wrote: "I would like to take this opportunity to thank Robert Watts and in particular Clare O'Connor who has assisted me in securing my 3rd buy to let property I have ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, A customer wrote: "There's a limit to the space you can put the title into - I was going to say Really Champion - Brilliant.! My thanks to Kate Watts, director of the business ..."
Yes. In The Trusted Agent 2026 awards, Cleckheaton won Gold, Bradford won Gold and Kirklees won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 4 other industry awards since 2019.
