Trusted Agent profile · West Yorkshire
Verified
★★★★★
2,346 reviews across 9 offices and 2 platforms
Robert Watts has nine offices, in Cleckheaton (three offices), Kirklees, Birkenshaw, Bradford (two offices), Wibsey and Idle (West Yorkshire). Together they have 2,346 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have recently used this agent to sell two properties, both were sold within a few days. All the staff were very helpful and assisted me in all aspects of the ...Read all 39 from sellers
It took myself and my boyfriend a whole year to get into our perfect house and this was sometimes very stressful and frustrating. Tabby Hickling was absolutely ...Read all 26 from buyers
I would like to take this opportunity to thank Robert Watts and in particular Clare O'Connor who has assisted me in securing my 3rd buy to let property I have ...Read all 15 from landlords
There's a limit to the space you can put the title into - I was going to say Really Champion - Brilliant.! My thanks to Kate Watts, director of the business ...Read all 4 from tenants
Robert Watts's nine offices, most reviewed first. Each has its own page.
Showing 2,242 reviews on Google only. Show every review
5/5
GoogleWe used Robert Watts Estate Agents to sell our property, we were really pleased with the service. Our house sold in few days thanks to work by the team. …
Thank you so much for this lovely review Roman and glad we could help.
1/5
GoogleRating only, no written review.
We’re really sorry to receive this Peter can you let us know what you had an issue with?
5/5
GoogleThank you Carly and Nicola, (Bradford branch) for helping me buy my first property. You made the experience so seamless and easy and stress free. Communication was 10/10 and both so supportive from start to finish.
Thank you Prudence that is a super review and we’re so please Carly and Nicola we’re on hand to help. Enjoy your new home.
5/5
GoogleWhat a brilliant service. Nicky and the rest of the team are completely dedicated to their customers. Excellent communication via telephone and email, always someone in the office for face to face too. Very professional , good value for money as they go above and beyond. Faultless 😊 …
Wow Karen what a brilliant 5 star review and we’ll let Nicky and the team know you were so pleased with our service.
1/5
GoogleNot very helpful at all unfortunately. I'm homeless, sofa surfing after fleeing domestic abuse and sadly I couldn't make a viewing for a property due to work commitments, I only got offered the viewing yesterday. Apparently it's their policy that you HAVE to view the property before putting in an application. I can't find this policy on their website and despite my awful situation they offered no solution and were very abrupt. Very unfortunate because other Estate Agents have been very considerate. Surely if I'm okay putting in an application having only seen pictures, knowing full well the property would be suitable for myself as a single person that should be enough, as it is with most estate agents but it isn't and gets you a very frosty response.
Lauren we are most distressed to receive this review but we can’t accept applications if you haven’t viewed the house. The demand is very high at the moment and if house in question is popular others will undoubtedly get the property. We are sorry for your situation and will try and help you if you see something else.
5/5
GoogleRecently sold a house through Watts estate agents and every aspect of the service was excellent. The communication from the staff was very good and the online options to keep track of progress very helpful. Would definitely recommend.
Thank you Stewart we really appreciate you leaving this very kind review and glad we could help.
5/5
GoogleWe dealt with Amy at Robert Watts regarding our purchase of her clients property. She was lovely to deal with and worked hard to make sure that everything went smoothly. I would definitely recommend Robert Watts and Amy if you are selling your house.
Thank you Justine we’ll pass on your lovely comments to Amy and we’re so pleased you were happy with her service. Good luck in your new home.
1/5
GoogleRating only, no written review.
We’re really sorry to receive this Peter can you let us know what you had an issue with?
5/5
GoogleWe recently bought our first home through Robert Watts Birkenshaw. Tabby and the rest of the team were really helpful from the start through to completion and kept us updated throughout. Thanks All.
Thank you Jess were so pleased the team were here to help you on the purchase and its always great to get reviews from buyers as well. Good luck in your new home.
4/5
GoogleCame across Robert Watts after they sold one of the neighbour’s properties. Initial service was a bit iffy. Photos were quick and we didn’t get a Facebook post like others so some admin was missed and when we did receive an offer on the house it was out that would probably be our only offer so knocked a star off. However the after offer and sales stage was brilliant, Nikki and the team helped push the sale on as quickly as they could and gave advice where needed so couldn’t fault them. An excellent mediator for when you have useless conveyancers. Would recommend.
Thanks Nicky. We strive to offer 5 star service so will take on board your comments on the pre sale service but we are pleased Nicky and the team were on hand to get the sale across the line.
5/5
GoogleBrilliant experience. I sold my old home with Robert Watts and they were really helpful all the way through the process. I also bought my new home with them, and again the service was really good. The staff are all friendly and as this was the first time I have done this on my own they were very helpful too. I would recommend as both a buyer and a seller :)
Wow we really appreciate you posting this super review Abbie and we’re really chuffed you were happy with our service.
2/5
GoogleShame you can't just put an address in the search bar and it comes up,instead it comes up with houses all over that area! We had seen 3 houses we wanted to purchase for our daughter but gave it up,ended up buying from another estate agent, your charges should reflect your efficiency and its obvious that your search engine needs bringing into this century. We are looking to downsize shortly now the last child has flown the nest,we will try watts again but if after 20 mins I can't find what I'm looking for,well, someone else will gain from your lack of updating your search engine.
Ian we are sorry you have had so much trouble with the website but it was updated this year and we have had no other complaints to be fair. You can narrow the search via miles radius if that helps but please contact the office if you would like more details.
5/5
GoogleWe used Roberts Watts to sell and buy a property this year (2022). The initial process of selling our property was completely new to us but after an evaluation from James Watts and the subsequent support from his team, getting our property on the market and selling quickly was excellent. We purchased a new build property through Robert Watts, which meant once the sale was confirmed, we had to wait for the build to be completed. During this ttime,Robert Watts kept us well iinformed,which helped massively. We wouldn't hesitate recommending Robert Watts to anyone.
We really appreciate you posting this super review Liam and we’re so pleased everything went accordingly to plan on the sale and purchase. Enjoy your new home.
5/5
GoogleI recently attempted to buy a house with Robert Watts and Nicky was the lady who I dealt with the majority of the time. Although the sale did not complete through no fault of Robert Watts, it was an awful process which was incredibly stressful and they were dealing with a difficult seller. Nicky was absolutely phenomenal in her communication, efficiency, care, friendliness, honesty and kindness. She really empathised with my situation and worked hard to support me, find answers, chase solutions and a facilitate a way forward for me. She has been the light in a dreadful situation and went above and beyond in her role. If you get Nicky as your sales negotiator you are in excellent hands-that lady deserves a pay rise, a medal and a promotion! She wasn’t working for me but it felt like she was totally in my corner with me and understood me and my situation. At no point did she lie to me, ignore me, mislead me or pacify me for the organisations’ own gain. She restored my faith in humanity, there are some genuinely great people out there and she is definitely one of them. If you appreciate straight forward, raw and real communication then this is the estate agent for you! Keep up the amazing work!
Wow Helen what a great review and we really appreciate you taking the time to post this after a difficult time. It’s always hard when there are issues beyond all our control but we so pleased Nicky was there to assist you and yes she is really appreciated here. Good luck and we do hope you get a successful outcome next time.
1/5
GoogleNot very helpful at all unfortunately. I'm homeless, sofa surfing after fleeing domestic abuse and sadly I couldn't make a viewing for a property due to work commitments, I only got offered the viewing yesterday. Apparently it's their policy that you HAVE to view the property before putting in an application. I can't find this policy on their website and despite my awful situation they offered no solution and were very abrupt. Very unfortunate because other Estate Agents have been very considerate. Surely if I'm okay putting in an application having only seen pictures, knowing full well the property would be suitable for myself as a single person that should be enough, as it is with most estate agents but it isn't and gets you a very frosty response.
Lauren we are most distressed to receive this review but we can’t accept applications if you haven’t viewed the house. The demand is very high at the moment and if house in question is popular others will undoubtedly get the property. We are sorry for your situation and will try and help you if you see something else.
5/5
GoogleWe used Robert Watts Estate Agents to sell our property, we were really pleased with the service. Our house sold in few days thanks to work by the team. The process was straight forward and we were able to complete our sale in specified time. Thank you for your help with our sale.
Thank you so much for this lovely review Roman and glad we could help.
5/5
GoogleRobert Watts we’re absolutely brilliant and with us every step of the way through selling and buying a house!
Thank you Louise - its nice to know we were there for you on both selling and buying.
5/5
GooglePurchased my home through Robert Watts recently and the service was excellent. Rebecca and Liz were extremely helpful and informative throughout the purchase. I would highly recommend using Robert Watts
Thank you Matty we really appreciate you posting this and glad Rebecca and Liz were there to help. Good luck in your new home.
5/5
GoogleRobert Watts sold our house, they were amazing from start to finish, no question/issue was too large or small. They even helped move things along when solicitors or other estate agents were not as helpful. Would highly recommend
Thank you Ann-Marie for posting this and we’re delighted the Birkenshaw team were on hand to help you all the way.
5/5
GoogleWhat a brilliant service. Nicky and the rest of the team are completely dedicated to their customers. Excellent communication via telephone and email, always someone in the office for face to face too. Very professional , good value for money as they go above and beyond. Faultless 😊 …
Wow Karen what a brilliant 5 star review and we’ll let Nicky and the team know you were so pleased with our service.
1/5
GoogleNot very helpful at all unfortunately. I'm homeless, sofa surfing after fleeing domestic abuse and sadly I couldn't make a viewing for a property due to work commitments, I only got offered the viewing yesterday. Apparently it's their policy that you HAVE to view the property before putting in an application. I can't find this policy on their website and despite my awful situation they offered no solution and were very abrupt. Very unfortunate because other Estate Agents have been very considerate. Surely if I'm okay putting in an application having only seen pictures, knowing full well the property would be suitable for myself as a single person that should be enough, as it is with most estate agents but it isn't and gets you a very frosty response.
Lauren we are most distressed to receive this review but we can’t accept applications if you haven’t viewed the house. The demand is very high at the moment and if house in question is popular others will undoubtedly get the property. We are sorry for your situation and will try and help you if you see something else.
5/5
GoogleWe dealt with Amy at Robert Watts regarding our purchase of her clients property. She was lovely to deal with and worked hard to make sure that everything went smoothly. I would definitely recommend Robert Watts and Amy if you are selling your house.
Thank you Justine we’ll pass on your lovely comments to Amy and we’re so pleased you were happy with her service. Good luck in your new home.
5/5
GoogleI recently attempted to buy a house with Robert Watts and Nicky was the lady who I dealt with the majority of the time. Although the sale did not complete through no fault of Robert Watts, it was an awful process which was incredibly stressful and they were dealing with a difficult seller. Nicky was absolutely phenomenal in her communication, efficiency, care, friendliness, honesty and kindness. She really empathised with my situation and worked hard to support me, find answers, chase solutions and a facilitate a way forward for me. She has been the light in a dreadful situation and went above and beyond in her role. If you get Nicky as your sales negotiator you are in excellent hands-that lady deserves a pay rise, a medal and a promotion! She wasn’t working for me but it felt like she was totally in my corner with me and understood me and my situation. At no point did she lie to me, ignore me, mislead me or pacify me for the organisations’ own gain. She restored my faith in humanity, there are some genuinely great people out there and she is definitely one of them. If you appreciate straight forward, raw and real communication then this is the estate agent for you! Keep up the amazing work!
Wow Helen what a great review and we really appreciate you taking the time to post this after a difficult time. It’s always hard when there are issues beyond all our control but we so pleased Nicky was there to assist you and yes she is really appreciated here. Good luck and we do hope you get a successful outcome next time.
5/5
GooglePurchased my home through Robert Watts recently and the service was excellent. Rebecca and Liz were extremely helpful and informative throughout the purchase. I would highly recommend using Robert Watts
Thank you Matty we really appreciate you posting this and glad Rebecca and Liz were there to help. Good luck in your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robert Watts, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robert Watts is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2025, 2026.
EA Masters by year, 2019 to 20252025 3 Gold across three branches EA Masters 2025 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robert Watts a message.
Cleckheaton (Churchill House) has the most, with 404 reviews rated 4.6 out of 5, followed by Cleckheaton (Lion Chambers) with 395.
The nine Robert Watts offices, by town:
39 reviews from sellers, rated 4.8 out of 5 on average. For example, Glenn wrote: "I have recently used this agent to sell two properties, both were sold within a few days. All the staff were very helpful and assisted me in all aspects of the ..."
26 reviews from buyers, rated 4.9 out of 5 on average. For example, Leanne wrote: "It took myself and my boyfriend a whole year to get into our perfect house and this was sometimes very stressful and frustrating. Tabby Hickling was absolutely ..."
15 reviews from landlords, rated 5.0 out of 5 on average. For example, MATYEN wrote: "I would like to take this opportunity to thank Robert Watts and in particular Clare O'Connor who has assisted me in securing my 3rd buy to let property I have ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, A customer wrote: "There's a limit to the space you can put the title into - I was going to say Really Champion - Brilliant.! My thanks to Kate Watts, director of the business ..."
Yes. In The Trusted Agent 2026 awards, Cleckheaton won Gold, Bradford won Gold and Kirklees won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 4 other industry awards since 2019.
