5/5
VEry happy with the service and the experience before moving into the property. Helpful staff.
Trusted Agent profile · Surrey and Berkshire
Verified
★★★★★
920 reviews across 4 offices and 2 platforms
Regents has four offices, in Staines upon Thames, Woking, Sunbury On Thames and Addlestone (Surrey and Berkshire). Together they have 920 reviews on two platforms, rated 4.3 out of 5 overall.
808
Reviews on Google
All 4 offices
112
Reviews on Facebook
Business-wide
Regents's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Regents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
VEry happy with the service and the experience before moving into the property. Helpful staff.
1/5
Very poor customer service. I would recommend that anyone considering this estate agent go to another one.
5/5
We found Townend Estate Agents excellent to work with! Thanks to a few of them that we spoke to.
5/5
Beth was brilliant to deal with overall very pleased with how easy I was made to feel about renting my first place
5/5
The Ladies at Townends Regents we top quality service helping me find my new home. Thanks Again.
5/5
Katie beth and scarlet helped find me and my wife and lovely property. Very professional and always responded promptly to all my queries. Thanks
5/5
Townends Regents were a delight to work with! Lettings girls valued accurately and rented property within a week
5/5
We have recently rented a house through townends and they were very helpful. They kept us involved throughout the whole process and made the experience very easy.
5/5
Thanks to the gentlemen in the sales team for getting us under offer and helping with what was a very tricky sale. In particular Joe and Scott were great. A credit to the office.
5/5
Bethany McColl Helped myself and my partner to find a house perfect for us Any enquiries we sent to her were replied to instantly and all round she was such a great help Couldn’t of asked for a better service !!
5/5
Excellent customer service from start to finish. My first time renting was much easier than I thought it was going to be and that's down to the great work from Katie and Scarlett. Thank you
5/5
Superb service from the lettings team, prompt feedback on viewings. Found my property professional tenants fast and efficient, will use again! thank you Townends Regents
5/5
Very happy with the service and professionalism when I bought with Townends. I have no hesitation in saying Bethany is a credit to Townends and I would recommend to anyone, thank you again for efforts.
5/5
I can’t thank the Townends team enough for all their hard work. Speedy response, always at the end of the phone, and constantly pushing what can be a really stressful process. I sold my flat in just over 2 months. Huge thanks to Beckie, my sales progressor!
5/5
Townsend Regents Estate Agens based in Sunbury are one of the most efficient company I have ever dealt with. They assisted us in the process of finding our new home, and made the finding and transition process exceptionally smothe and easy. I’m ever so greatful for the outstanding customer care, attention to details and friendly approach the company staff had offered. Cannot reccomend high enough! Thank you ever so much.
5/5
When renting a property for the first time, you can be nervous but David Rudley was incredibly helpful and informative. I cannot put into words how truly thankful I am for his excellent customer service! He put me at ease and was unbelievably understanding throughout! If I had any questions, he got back to me in very good timing with all the right answers. Can’t thank him enough!
5/5
As a landlord, Katie and Scarlett were an absolute pleasure to deal with. After having gone through a terrible experience with another agent, these girls restored my faith in estate agents. I had constant communication and feedback given to me from the get go through to completion. Any missed calls would always be passed on by the sales team in their absence and returned by the girls. Would thoroughly recommend. Thanks again ladies.
5/5
Moving home can be very stressful but Townends Regents took the stress out of my move. I found Townends Regents to be extremely professional and efficient estate agents. The staff especially, Scarlett and Hayley, are well organised, helpful, knowledgeable and responded to any questions my husband and I had very quickly. I would highly recommend Townends Regents to my friends and family. I was impressed with their service overall.
5/5
I was recently looking to rent a property for my son and was introduced to a negotiator called Max who was very knowledgeable about the area and very professionally in his approach. Although I did not end up renting a property I would wholeheartedly recommend Towends to my friends and family. 5 stars from me. Sonia Main
5/5
I would highly recommend Townends Addlestone - Max & Katie were very helpful when I was looking for a rental property for my parents. They found one quickly and were very professional to deal with from the beginning to the end. They are very happy in their property.
5/5
I have had such a positive experience with Regents. They are always prompt in answering the phone and dealing with correspondence. I was kept updated every step of the way with the rental process for my new property. It’s thanks to Katie that I was accepted for the house I wanted and I am very pleased with the service I have received. Max is very pleasant to deal with as well, always informative and any question I have had has been answered quickly and promptly by both Max and Katie. Thank you very much :)
5/5
I recently completed on the sale of my house in Addlestone (August 17). We spoke to several of the major agents in Addlestone and found Ryan and his team at Regents to be very professional and we built a good relationship from the first meeting. Throughout the whole sale process I could not fault Ryan and his team. Here are a few of the reasons I was very satisfied with their service: - Regularly updated with feedback from viewings and any offers - Weekly report which showed their marketing plan for our house and how marketing had been going - Viewings done by the agent, not a viewing agent (this was a massive plus for us) - Felt confident and trusted the information they were giving me - Sales progressing team ensured the sale went though smoothly with both parties All in all, I would 100% recommend them to anyone looking to sell, and wouldn't look past them should I ever need to use an agent again. Thanks Ryan & Regents Addlestone
5/5
I have just brought my first property through Townends Regents. Ben was brilliant from start to finish, very polite, quick and always efficient. Ben always answered calls and was quick to get things processed. After finding what was probably the worst solicitors, Ben was very good at dealing with these useless people and went out of his way to help. Ben Gray and his team were amazing!! As a first time buyer I didn't have a clue what steps to take and when to make them but Ben was always there to lend a hand and guide me through the process. By far the Best agent I used in Addlestone, All staff are very efficient and polite, I would recommend Townends Regents Addlestone to all my friends and family.
5/5
I have rented an amazing flat from Regents in Addlestone. Their continuous support is outstanding! My direct contact was Max Anderson - who is the most professional and kind person who I ever known. I recommend this Agency to everyone who wants easy a good support and beautiful flat! No surprises, just clear results! Thank you Regents, thank you Max!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Staines upon Thames has the most, with 353 reviews rated 4.0 out of 5, followed by Woking with 350.
The four Regents offices, by town:
Yes. In The Trusted Agent 2026 awards: Regents, Sunbury On Thames won Trusted Agent.