Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI have been very pleased with the service that I have received from Waterfalls while we have been renovating a terraced home that we purchased as a buy to let in Woking. Living far away in Singapore, I was concerned about how difficult the process was going to be, renovating and renting out a home while we live abroad. But the whole process from sale to renovating to rental has gone off smoothly.
Shona has been great in getting the various contractors to give us reasonable quotes and do their jobs in time, she has gone the extra mile helping with choosing carpets and giving me good advise and the best part is as soon as the work has been completed we already have a tenant for it.
All in all seamless and hassle free service for buy to let landlords who live abroad. I would definitely recommend them.
Niru · 27 August 2018 · Regents Woking
Agent replied · 26 August 2023
Thanks for the great review & recommendation Mrs Lal, Shona & the team were very pleased to help out with the renovation and delighted to have found a tenant so quickly for you. Thanks again, and best wishes, Andrew Waterfall
★★★★★ 5/5
GoogleWaterfalls were agent for our recent sale and purchase. Throughout the entire process, they were responsive, professional and a pleasure to deal with. There was never any hard sell, or playing games that we have experienced with other agents. At no point did I have cause to question their honesty or integrity. I would have no hesitation to use Waterfalls again. Thanks to Matt, Anna and Steve, who did everything they could to make the process as efficient as possible.
Rich · 27 August 2018 · Regents Woking
Agent replied · 26 August 2023
Dear Richard, Many thanks for taking the time to review Waterfalls Sales & Lettings. We are delighted that you had a good experience in dealing with our team and I will make the team aware of your lovely comments. We'd like to wish you all the very best of luck and happiness in your new home. Kind regards, Natasha Fuoco
★★★★★ 5/5
GoogleWe sold my father's house with Waterfalls recently. They were very professional and sensitive from start to finish. I would have no hesitation in recommending them to a friend or family member. All the staff were very helpful and Anna was particularly supportive when we had a few issues as we were due to exchange. A massive thank you. Tina Sugrue
John · 27 August 2018 · Regents Woking
Agent replied · 26 August 2023
Dear Tina, thanks so much for your kind review of Waterfalls. We are so pleased the sale has exchanged successfully, despite the last minute hitches with the chain. We wish you and your family all the very best and would like to thank you for choosing Waterfalls to look after the sale of your father's house. Kind regards, Natasha Fuoco.
★★★★★ 5/5
GoogleI sold my house through Waterfalls in September of this year and cannot speak highly enough of the service I received. From start to finish the process was seamless.
They understood my requirements perfectly, kept me informed at all stages of the process and at all times remained consummately professional and a joy to deal with.
I had the pleasure of liaising with several members of their staff but would like to personally recommend Matthew Parr who was absolutely brilliant; knowledgable, amiable and proactive.
I truly believe Waterfalls are much more than your average, run of the mill high street estate agent and would use them again in a heartbeat.
Kelly · 27 August 2018 · Regents Woking
Agent replied · 26 August 2023
Dear Kelly, Thank you so much for your wonderful review! I will make sure that Matthew knows about the kind words you had to say about his service. Thank you for instructing Waterfalls to look after your move. It means so much to us to hear your feedback. We all wish you the very best for the future. Kind regards, Natasha Fuoco.
★★★★★ 5/5
GoogleWe have recently purchased a flat through Waterfalls and were extremely happy with the service from start to finish.
Our estate agent Matt Parr was great, professional, direct, easy to talk to and excellent at providing regular updates, keeping us informed throughout the whole process. Whenever we had any queries or requests, he was responsive and quick to help us get the answers we needed.
We would highly recommend Waterfalls and Matt for anyone looking to purchase property in the Woking area.
Chris · 27 August 2018 · Regents Woking
Agent replied · 26 August 2023
Hi Chris, Thanks so much for taking the time to review the service you received from Waterfalls, and Matt in particular. We are thrilled you are so pleased with our service and wish you the best of luck in your lovely new home. Kind regards, Natasha Fuoco
★★★★★ 5/5
GoogleWaterfalls were just great to work with. From our first viewing with them their service was clearly superior to other agents we had been on viewings with so immediately booked them to sell our property.
They helped us to showcase our home at its best and were realistic and accurate about pricing (Other agencies were inaccurately over pricing our home, that I felt might have been a tactic to get busisness).
Anna and Matt were in contact with us at every step of the way and offered invaluable advice about offering and negotiating on the property we wanted to buy.
Matt and Anna worked their socks off with our buyer's complicated situation. All their hard work and professionalism resulted in the selling price we needed and a purchase of our family home.
It really helped that they are just lovely people - it made the process enjoyable
Thank you Matt and Anna and Waterfalls
Jemma · 27 August 2018 · Regents Woking
Agent replied · 26 August 2023
Hi Jemma, Thank you so much for your lovely review of the service you received from our Woking Office. We are thrilled that you had a successful sale and I will certainly pass your kind words on to our team, but especially to Matt & Anna. We all wish you the best of health and happiness for the future, and if you ever need to sell again (or let!) we'd love to help you again. Thanks again, Kind regards, Natasha Fuoco
★★★★★ 5/5
GoogleMatthew Parr has been amazing support to me throughout the process of selling my home. He has kept me posted every step of the way, and was great at liaising between myself and my buyers. Moving home can be stressful at the best of times, but having someone you can trust and who has your best interests at heart, really makes a difference. Matt went above and beyond what was required, in fact the whole team at Waterfalls were really supportive. Waterfalls sold my previous home, and I am sure next time I move, I will be on the phone again! Thanks to the whole team.
Evie · 27 August 2018 · Regents Woking
Agent replied · 26 August 2023
Thanks for your kind review Yvette, we're delighted to have helped you with your move, and I know Matthew's particularly pleased that everything worked out so well. Best wishes for the future, and let us know if we can help again another day - Andrew Waterfall
★★★★★ 5/5
GoogleWe recently sold our house through Waterfalls and the whole team has been fantastic throughout the process. Matthew Parr in particular did an outstanding job of proactively liaising with us, our buyers and all parties in the chain through what ended up being a more complicated and protracted process than we had originally expected. We felt fully supported and in trustworthy hands throughout. I highly recommend Waterfalls and would certainly use their services again for any future moves.
Sunil · 27 August 2018 · Regents Woking
Agent replied · 26 August 2023
Dear Mr Varma, Thank you so much for taking the time to leave a positive review. I will make sure to pass your comments on to Matthew. We wish you all the very best for the future and would be delighted to deal with you again in the future. Happy New Year to you! Kind regards, Natasha Fuoco
★★★★★ 3/5
GoogleRating only, no written review.
Nichol · 25 August 2018 · Regents Staines upon Thames
★★★★★ 2/5
GoogleRating only, no written review.
Flipersanvi · 31 July 2018 · Regents Staines upon Thames
★★★★★ 5/5
GoogleFantastic customer service and knowledge from Richard which is important for me. A real pleasure dealing with him.
Will · 31 July 2018 · Regents Staines upon Thames
★★★★★ 5/5
GoogleImpressive level of service. Excellent level and quality of communication delivered.
Not everything went smoothly with the house sale, but the team worked very hard to ensure a successful conclusion.
Lucy · 31 July 2018 · Regents Staines upon Thames
★★★★★ 5/5
GoogleMe & my partner have just been through the process of finding a flat to rent with Townends Staines. As expected it was not a painless procedure but with Joanna's 100% effort to our case we got there.
Thanks everyone!
Lewin · 31 July 2018 · Regents Staines upon Thames
★★★★★ 5/5
GoogleBest experience of using an estate agent even though I live hundreds of miles away. Must mention Matt who was very positive, professional and super efficient in getting the flat onto the market. Also Becky for her quick replies to emails and weekly update. And especially Sahil for sorting out all the important stuff at the end, nothing was too much trouble even after the sale had gone through. I really do recommend these people.
Gillian · 31 July 2018 · Regents Staines upon Thames
★★★★★ 5/5
GoogleI can't speak highly enough about this professional team. They worked so hard to get the right buyer for our house and they all worked together as a team, which was so refreshing. I would 100% recommend them if you want to sell your property. We received lots of useful feedback and advice about our house too, which really helped us and they put our minds at rest when we had questions. Fantastic Estate Agents!!
Kate · 31 July 2018 · Regents Staines upon Thames
★★★★★ 5/5
GoogleWhen I first met Rich, he made me feel at ease. He was very informative about the property I wanted to rent. Throughout the whole process Rich was patient and helpful when speaking with me. When I emailed, the response was quick and always polite.
The whole process was smooth and very quick, which was exactly what i needed.
I would highly recommend Townsends to friends on the recommendation they deal with Rich.
Lorraine · 31 July 2018 · Regents Staines upon Thames
★★★★★ 5/5
GoogleRating only, no written review.
Phil · 31 July 2018 · Regents Sunbury On Thames
★★★★★ 5/5
GoogleRating only, no written review.
Clara · 31 July 2018 · Regents Sunbury On Thames
★★★★★ 4/5
GoogleRating only, no written review.
Alba · 31 July 2018 · Regents Sunbury On Thames
★★★★★ 5/5
GoogleRating only, no written review.
Vijay · 31 July 2018 · Regents Sunbury On Thames
★★★★★ 5/5
GoogleRating only, no written review.
Craig · 31 July 2018 · Regents Sunbury On Thames
★★★★★ 5/5
GoogleVery helpful staff and always very pleasant to deal with
Phil · 31 July 2018 · Regents Sunbury On Thames
★★★★★ 5/5
GoogleHad a wonderful experience with Bethany McColl.
Amber · 31 July 2018 · Regents Sunbury On Thames
★★★★★ 4/5
GoogleVery helpful also very pleased with the service we got highly recommended
Claire · 31 July 2018 · Regents Sunbury On Thames
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
