Trusted Agent profile · Surrey and Berkshire
Verified
★★★★★
920 reviews across 4 offices and 2 platforms
Regents has four offices, in Staines upon Thames, Woking, Sunbury On Thames and Addlestone (Surrey and Berkshire). Together they have 920 reviews on two platforms, rated 4.3 out of 5 overall.
808
Reviews on Google
All 4 offices
112
Reviews on Facebook
Business-wide
Regents's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Regents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleVery friendly and professional staff.
Hi Aksana, thank you for taking the time to review Waterfalls Sales & Lettings. I'm glad you found our staff to be friendly and professional. Kind regards, Natasha Fuoco, Partner
5/5
GoogleAlways polite and professional. Thanks Matt, Steve and Anna!
Hi Faye, Thank you for taking the time and trouble to review our service, we are thrilled you had a good experience dealing with Waterfalls and wish you the very best of luck and happiness in your new home. Kind regards, Natasha Fuoco
5/5
GoogleVery pleased with the service provided. House was successfully sold.
Many thanks for your review! Kind regards, Natasha Fuoco
5/5
GoogleExceptional service and support - thank you especially to Lyndsay for being so brilliant! Highly recommended!
Hi Teresa, Many thanks for your 5 star review of our Lettings Dept. We will pass your kind words on to Lyndsay! Thanks again and all the best. Kind regards, Natasha Fuoco
5/5
GoogleVery helpful throughout the process, stayed involved and guided us as needed. No real issues at all!
Hi Alex, thank you very much for your positive review of Waterfalls Sales & Lettings West Byfleet - we are delighted that your experience was a good one, and that you felt looked after. We wish you well and look forward to being of service again one day! Kind regards, Natasha Fuoco
5/5
GoogleI get a fantastic service from Waterfalls lettings and especially from Lyndsay who is always most helpful .
Dear Gordon, thank you for taking the time to review our property management service. We are thrilled that you are happy with the service levels you receive from us, and in particularly from Lyndsay - we will pass your kind words over to her. Thanks again, Natasha Fuoco
5/5
GoogleFantastic service and friendly people, Will definitely be using them again in the future and will be recommending them highly to friends/family members.
Hi Jessica, thank you so much for taking the time and trouble to review the service you received from Waterfalls Sales & Lettings in West Byfleet. Its so lovely to have positive feedback and we are glad you had a great service with us. We wish you all the best in your new home and look forward to being of help to you in the future. Thanks again, kind regards, Natasha Fuoco
5/5
GoogleJust like to personally thank Bianca for all her hard work in selling out property with all the Probate problems and chain problems but getting us all through the process with speed and total professionalism. Much appreciated. Thanks.
5/5
GoogleWe were very happy with Waterfalls selling our house they worked hard all the way up to exchange, and certainly recommend them.
5/5
GoogleThis review is for Bianca Rose. We couldn't have wished for better service we were kept updated every step of the way in a professional and friendly manner throughout the process. We would not hesitate to recommend Bianca Rose. Thank you.
5/5
GoogleMatthew Parr was my main contact when recently selling a property through Waterfalls, he was very proactive and very pleasent to deal with and I have no hesitation in recommending Matthew and the rest of the Waterfalls team based on the service I received.
Dear Jane, thank you for taking the time to review the service, I will be sure to pass on your kind words to Matthew. We wish you all the very best, and thank you for choosing Waterfalls Sales & Lettings. Kind regards, Natasha Fuoco, Partner.
5/5
GoogleWaterfalls manage our rental property in Woking and provide excellent service. We particularly appreciate the efforts of Property Manager Lyndsay Sargent, who helps ensure a happy tenancy for the tenant and ourselves.
5/5
GoogleBought a house through waterfalls this summer in Woking. Dealt with Steve through the whole process, who was fantastic. Alway available when needed, and dealt with all of the bumps in road calmly and professionally. Great agent.
Hi Kevin & Anna, thanks so much for your review, I'll be sure to pass it on to Steve who I know worked hard for you all. We wish you all the best for your future in your new home. Kind regard, Natasha Fuoco, Partner
5/5
GoogleWould like to thank Lyndsay for her help and patience with getting the new washing machine. The insurance company were unreliable, but Lyndsay kept at them, and kept me informed,all the way.. Couldn't ask more from an agent . well done Waterfalls. well done Lyndsay
Thanks for the great review Mr Hopkins, I'll pass on your kind words to Lyndsay. Best regards, Andrew Waterfall
5/5
GoogleWe have been renting through Waterfalls now for the past 4 years and I must say that their professionalism shines through particularly with our personal advisor Lyndsay Sargent who has been a rock since we moved in. Any issues (if they crop up) have been swiftly dealt with such that we would thoroughly recommend Waterfalls to anyone wishing to rent within the Woking area. Cannot fault.
Thanks for the great review Mr Pomfrett - I know Lyndsay works hard to deal with everything that crops up, but it’s great to get first-hand feedback, and she’ll be delighted that her efforts are recognised! Thanks once again, and do let us know if there’s anything we can help with in the future. Best wishes, Andrew Waterfall
5/5
GoogleI am not sure that I have the words to thank Steve Mantell at Waterfalls adequately enough for all his hard work and dedication in helping us sell our much loved family home. It was always going to be a difficult experience, but his unfailing professionalism, great organisation and ever present sense of humour kept me going throughout the process. So thank you Waterfalls and thank you especially Steve Mantell, I am pretty sure that we couldn't have done it without you!
Dear Suzannah, thank you so much for your kind words for Waterfalls, and especially for Steve Mantell. I will be sure to pass your praise over to Steve, he'll be thrilled I'm sure. We wish you all the best, and are delighted that we were able to help you through the process of selling your beloved family home. Thanks again, Kind regards, Natasha Fuoco
5/5
GoogleWe recently sold through and purchased with Waterfalls Sales. After an extended search for "The One" Steve Mantell ensured that both sale and purchase ran smoothly and quickly. I would highly recommend Waterfalls Sales department; they are personable, efficient and reliable.
Dear Mrs Williamson, Many thanks for taking the time to review Waterfalls for your sale and purchase. We are delighted that we were able to help you find "The One" and we wish you all the very best in your new home. Thank you for choosing Waterfalls to help you move. Best Regards, Natasha Fuoco
5/5
GoogleWe had a very positive experience with Matthew Parr from Waterfalls as he was managing the sale of the house we bought in Hook Heath, Surrey. Matt was always very courteous and helpful responding to enquiries in a timely way. Matt even went above and beyond driving me to the property on day of completion and helped carry in my bags! Thank you Matt for all your help
Hi Lucy, thank you so much for taking the time and effort to review the service you received from Waterfalls. I will pass your kind words on to Matthew, I'm so glad you liked the personal approach and we wish you every happiness in your lovely new home. Kind regards, Natasha Fuoco
5/5
GoogleBianca Rose was instrumental in the selling of my father's house. Throughout the whole selling process she gave exemplary service, acting in a friendly, efficient and professional manner. I would thoroughly recommend her and Waterfalls to anyone considering a house sale. Thank you again Bianca.
5/5
GoogleWe cannot be more satisfied with the service of Waterfalls. in these four years renting our flat, we have been through some troubles in the flat maintenance and we could always rely on Lyndsay to solve them in a quick and efficient way. We are really happy in our home, thanks to the excellent and professional attention that we always received in every occasion. Thanks Lyndsay!!!
Dear Vera, Many thanks for taking the time to review our property management service. We are thrilled you are pleased with our service and will pass on your kind words to Lyndsay. Kind regards, Natasha Fuoco
4/5
GoogleMatt at Waterfalls provided a professional, personal service, offering honest advice and regular updates on the sale of my property. He was a pleasure to deal with and did all he could to ensure that things moved forward as quickly as possible.
Thanks for the great review Richard, we're delighted to have acted for you and hope you're very happy in your new home. Best wishes, Andrew Waterfall
5/5
GoogleA big thank you to Anna for managing to get our move to a successful conclusion after a protracted and sometimes frustrating experience. Anna remained proactive whilst there was no communication from other Agents within the chain and had a great determination to see the transaction through, during some very trying times. She remained professional and friendly throughout. And thanks also to Steve for managing the marketing of the property without any fuss. We highly recommend Waterfalls. Shelley and Steve.
Dear Shelley, thank you so much for taking the time and trouble to review our service to you on the sale of your apartment. We are delighted to hear that you were pleased with the service from start to finish and wish you all the very best in your new home. Kind regards, Natasha Fuoco
5/5
GoogleRecently purchased a property through Waterfalls. Our experience has been extremely positive and all enquires were dealt with efficiently - a special thanks to Anna Doyle who was key in assuring and updating us throughout the process. Would highly recommend Waterfalls and should we ever decide to sell our property they would be our first and only choice. Thank you again.
Thanks for your kind review Mr & Mrs Powell - we were delighted the sale went through so smoothly, and that Anna looked after you so well. We hope you're very happy in your new home - but we'd love to act for you when the time comes to move again! Best wishes, Andrew Waterfall
5/5
GoogleWe bought a house through Waterfalls and couldn’t be happier with the service. Matt went out of his way to keep us fully informed throughout the process, and made a complicated chain far less stressful than it could have been. I can not recommend Waterfalls highly enough- by far the best agents in the area.
Dear Laura, Thank you so very much for taking the time to review our service. I will be sure to pass your kind words on to Matt, and we are really thrilled you feel that way about Waterfalls. We wish you all the best of luck in your new home, and wish you a very Merry Christmas & Happy New Year! Kind regards, Natasha Fuoco
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Staines upon Thames has the most, with 353 reviews rated 4.0 out of 5, followed by Woking with 350.
The four Regents offices, by town:
Yes. In The Trusted Agent 2026 awards: Regents, Sunbury On Thames won Trusted Agent.
