Portico reviews in London

★★★★★ 4/5

Google

Just moved into my new apartment in Camden. Very professional team. Thank you very much for the patience.

He · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 1/5

Google

They are very good at taking money. If u rent a property from them and you have any problems with the house it would take a while or never to be solved.

Ionut · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 1/5

Google

Portico Head Office provided a dire service to tenants. They take weeks to reply to queries, have let people in to the property without prior agreement, are exceptionally rude and extremely unhelpful. We received the flat in a filthy condition. Our deposit has been withheld beyond the contracted time at the end of the tenancy. Avoid using this agency - tenants and landlords!

Samantha · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 1/5

Google

really poor service, they fail to rectify issues that are of their own making! As other customers reviewing have written, the head office is just atrocious. They have a policy of only answering 1 question every 24hours so if you boiler is broken on friday, thats you taking a cold shower in the winter for the weekend, they will reply something idiotic on monday that you need to google how to work the boiler or something of that sort, and finally send help on wednesday. I don't know if the head office staff are rude or just plain simple, but can't do business with them at all.

Motoko · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

Portico Camden Team has been very professional and helpful in my research for a flat to live in. In particular I would like to thank Tom and Nathan for their help during all the process. Highly recommended!

Davide · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

Stephanie, Alex and the whole Portico Camden team were exceptionally helpful in securing a rental for our second year at university. The process was efficient and transparent, and we always felt like we could ask help or clarification about our tenancy. They were exceedingly patient with 3 typically unorganised students and found us a flat that fulfilled all our personal criteria. We will definitely be recommending them as an estate agency for anyone looking for properties in North London!

Max · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 4/5

Google

Adam was very friendly and helped us through the whole process , answered all the bombarding questions we had about the property and helped with working out expenses.

Leia · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 1/5

Google

After seemingly fine service, I signed the contract and moved into the flat and am presented with two conditions to the flat that I was not previously notified about by Portico - not allowed to have overnight guests in lieu of a £75 fine, and having to pay for a coin-operated shower after the agent saying that the box next to the shower was a "relic" and hot water being included in the rent according to the contract. When I went back to the agent about these conditions, I was first passed between the agent and the paralegal department a couple of times, and then was told that they did not know about either condition. They also neglected to tell me that the electricity was also coin operated. The landlord informed me that they have been managing the property for 10 years and knew full well about both conditions. Due to my current situation I have no choice but to stay in the property for the duration of the contract, but am very upset and feel that I have been conned into this contract, as they claimed not to know of the conditions when they definitely did. Very poor service - will avoid in the future.

Philippa · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 1/5

Google

Astronomical fees and they have the nerve to charge other fees like admin fee, using their contract fee etc. They then say that they told you about some of the other fees when they hadn't. Why do people go to estate agents when landlords are advertising the same property for much less?!!

Truth · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

Was helped by Adam in my search for a new flat, found him extremely helpful, responsive and professional and really helped in our hunt!

Anna · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 4/5

Google

Very helpful and responsive. We are very happy to have found a new home!

Marina · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

Found Adam Sutton from the Camden branch to be erythromycin helpful, responsive and personable in our search for an apartment!

Nerusha · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 4/5

Google

We dealt with Sian to rent our new property. She was very helpful, friendly and efficient in helping us find and secure our new rental property. Thanks!

Holly · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

Great service from Adam showing me round multiple properties

Grace · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

I found a property with a different agent for me and my partner but would like to comment on the customer service received from Adam! He was so funny but professional at the same time. Wish all agents were like this

Lucy · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

Very efficient and got me a beautiful property. Special shout out to Adam who executed brilliantly and kept me up to date all the way through the process.

Jonathon · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

We attended a viewing with Adam Sutton. He was very helpful, positive and honest. He gave us many options and tips for further searching. Would recommend him to anyone.

Erik · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

absolutely supurb service

Blair · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

I was very satisfied with the service provided to me especially Claudiu Ciupitu is very friendly and helpful :)

Asu · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 1/5

Google

I am trying to call to make a complaint but nobody is answering the phone as per usual. Having moved in to the property over three weeks ago I still have no paperwork and no instructions as to how to report issues at the property. As nobody is picking up the phone, water from a burst boiler pipe will continue to rise up through our kitchen floor (as it has been since yesterday afternoon) ruining the landlord’s laminate and become increasingly more expensive to repair. I’m sure she would be delighted with the service she is paying for from Portico.

Hannah · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

I have been very pleased with Portico - kept me updated at each stage of my moving into my new place. Claudiu was very professional, polite and helpful agent to deal with - massive thank you for all your help, much appreciated. I am very pleased with Porticos service and highly recommend it!

Davidpst · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 1/5

Google

Terrible customer service. Rarely respond to emails and phone calls. Rude when you can get in contact. Issues with a property will not get resolved in a timely manner if ever. I would strongly advise picking another letting agent if a landlord or tenant.

Jason · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 1/5

Google

1/5 - the Property management is EXTREMELY unorganised and uncommunicative. Seriously, this might be the worst service I have experienced by a "professional property management" company so far. I have in two instances had severe deficiences in my flat: 1. Our water boiler broke, and it took Portico 4 weeks to send a handyman to do a 60 minute fix. We had no hot water for 4 weeks and our washing machine couldn't function as they needed to cut off the supply to the boiler from which it got its water from. Furthermore, the communication was awful, on 3 occassions, the property manager ensured that "tomorrow the engineer will come and fix" and all three times, they either cancelled on the day or didn't show up. On the fourth time where the property manager told me "the appointment is 100% confirmed for tomorrow", I reached out to the boiler company themselves to confirm the message from my property manager, and they told me he had flat out, that they had not agreed to any appointment with my property manager at that time. Serious communication errors here. And I had to shower at a local public swimming pool and spend hours and money to go to laundromats for 4 weeks. 2. Our washing machine has been broken for 3 weeks. A repair was scheduled for 5 days after I raised the issue. On the day before, the property manager informed me, that this repair was actually cancelled and that I needed to provide the appliance's serial number for a repair from the manufacturer. I provided this the same day... Then I heard nothing for 1 week. Then I called back, and my property manager had gone on vacation! I got in touch with another property manager that was covering for him who again asked me for the serial number. After re-providing this, she informed me that he would be back in a week and get back to me. So now it's 3 weeks and still no communication, without the ability to wash my clothes in a £2k/month flat.

Castro · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

Claudiu made the process of finding a new flat simple and painless. I had been looking for the perfect place, and he found it! He was responsive throughout the entire paperwork process and explained everything, in addition to getting everything done quickly and efficiently. I would recommend Claudiu and Portico to anyone looking for a new home in London. Easily the best agent and agency I've dealt with in my new home search.

Whitney · 29 July 2019 · Portico London (3 Parkway)