Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GooglePortico, specifically Salman Peerally, provided an excellent service throughout our search for a new flat in London. Salman was not only an excellent salesman, but attentive to his client's needs, finding us a property that perfectly met out expectations.
He was always easily reachable when we had any queries, and made the process from flat search to tenancy agreement as smooth as silk.
Many thanks.
Charles · 29 July 2022 · Portico London (3 Parkway)
Agent replied · 29 July 2023
Good morning
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had the best house hounting experience with Salman. From the start to securing our new home he made sure we were well updated , very accommodating, reliable and on point with everything. Would recommend Portico to anyone who's looking for a new home.
Kaye · 29 July 2022 · Portico London (3 Parkway)
Agent replied · 29 July 2023
Dear Kaye
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWhat can I say about Ama Boatema! I could leave a review every week and it wouldn't do Ama justice! Having Ama looking after your property is like having additional security 24/7, she deals with every issue as if it is her own and her determination to get things resolved is unparalleled. As soon as something crops up, Ama is already 5 steps ahead and looking at the resolution. She is an asset to her company and a credit to herself, bad days are still good days and she always lights up the room! Everybody needs an Ama!!!
Elliott · 18 July 2022 · Portico London (129 Northcote Road)
★★★★★ 5/5
GoogleI have owned a property which is rented out through Portico for approximately 16 years. There were many years where the property management side of things was absolutely dreadful and I ended up doing all the work myself and communicating directly with the tenant but for the last 4/5 years the amazing Ama has been there to sort absolutely everything out , She is efficient and always after the best price/option and chases things up if they are not happening immediately! She is so professional with both myself, the owner and with the tenant! We were thinking of moving to a different company but now thanks to Ama we won’t! Highly recommend this company for property management and rent negotiation.
Alexandra · 18 July 2022 · Portico London (129 Northcote Road)
★★★★★ 5/5
GoogleAma is our property manager and she is fantastic and personable. She is very responsive and reliable and has helped with a number of maintenance issues. Very easy to work with Ama and Portico and takes a lot of the stress out of being a landlord
Matthew · 18 July 2022 · Portico London (129 Northcote Road)
★★★★★ 5/5
GoogleMax is a very helpful, professional agent for arranging property visits!
Yuhe · 18 July 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleWe had a really nice experience with max as he made every process as smooth as possible.
Mary · 18 July 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleMax is super helpful and efficient to find a property for us when we were desperately looking for a new place to stay. Definitely recommend him!
YJ · 18 July 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleMax was very helpful in our search for a new property, responding efficiently to all our queries. Really good service and I was very impressed, many thanks!
Adrian · 18 July 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleAnca Coman has been great at responding quickly and managing my needs as a tenant during my time with Portico. I really appreciate all the help she has provided this year!
Sanya · 18 July 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleI have dealt with Anca Coman of Portico for some time now. I have found her to be very professional in her dealings with my flats.
I met her for the first time today and found her to be very charming and a pleasure to do business with.
Roger Watts
Roger · 18 July 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleMy fifth year as a landlord with Portico Bloomsbury. Shaun and Max have done a great job of preparing, marketing and letting my property in Bloomsbury. An all round excellent service with friendly communication and always on hand to advise.
Manhattan · 18 July 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleIn 12 years living in London I've never experience such a great agency! Really quick sorting issues with the property. Anca has been amazing, super quick action anything we needed, super professional! Couldn't be more happier with Portico!
Inês · 18 July 2022 · Portico London (26 Museum Street)
★★★★★ 1/5
GoogleWe rented 40a Cloudsley Rd N1 through Portico Islington for 6 weeks whilst we were having our own property renovated. Despite this being a short term let (and pre paid in full) they took a deposit equating to 5 weeks rent. They did a check-in but we never received a copy of the report.
When we left this property on 28th of May 2022 their office was closed despite advertised as open so I put the keys through the letter box and emailed them stating this and asking when I might receive my deposit back, I never received a response. I chased this again on the 31st and once again I did not receive a response. I phoned later that week and the guy that answered the phone told me that they had in fact received the keys, but knew nothing about my deposit and the the lady we originally rented off would be back the following week and he would ask her.
She finally emailed on June 6th to confirm receipt of the keys but ignored my question about my deposit. When I queried this again she said that the deposit would be released when the check-out report was completed.
Since then we have been ignored and passed around repeatably. During our time at the property the boiler stoped working and portico sent someone to fix it. The plumber struggled to find the issue and even needed to remove part of the kitchen unit to discover the issue was low pressure.
Portico is now saying it is our responsibility to pay the £200 call out fee. They tell us we need to pay, we ask for an explanation, and to show us where this was stated in our agreement and they do not respond. They come back again a few weeks later telling us to pay and again we ask for a further explanation.
It's as if they want to keep going round in circles till we concede. On June 21st they emailed to say there was some missing items from the property. We responded to say that we never saw these items at the property and refer to the check in report and photographs and again they never responded so we have no idea if they are still trying to claim for these.
On June 27th they stated they would release the undisputed funds and to date (Jul 10th) we are still waiting.
Avoid Portico at all costs.
Caroline · 16 July 2022 · Portico London (1 Theberton Street)
★★★★★ 5/5
GoogleAlba Morales makes property management a hassle-free and seamless experience from start to finish. Nothing is ever too much and her polite and professional manner gives absolute confidence that everything is in hand! I cannot recommend Alba's and Islington Portico's services enough!
Elliott · 16 July 2022 · Portico London (1 Theberton Street)
Agent replied
Dear Elliott
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 2/5
GoogleRating only, no written review.
Michelle · 22 June 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleRuny was brilliant in helping us secure the property and in ensuring that everything went smoothly - I cannot flaw Portico's professionalism.PositiveResponsiveness, Quality, Professionalism
Ilaria · 22 June 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleExcellent experience dealing with Max. Very professional and answered all the questions I had about letting in Bloomsbury. Would highly recommend to anyone looking for a property in the area.PositiveResponsiveness, Professionalism
Christian · 22 June 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleMax was always available and has replied to all our questions very quickly, including late at night and over the weekend, which we appreciate very much. The property is as we expected and we're more than happy about it !!PositiveResponsiveness, Quality, Professionalism
Apolline · 22 June 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleRuny, Shaun and the team are fantastic. They are always on hand to assist and have great experience in both the rental and sales market in London. I would thoroughly recommend!PositiveResponsiveness, Quality, Professionalism, Value
AT · 22 June 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleWill start my lease tomorrow.
Max has been really helpful last week to get all procedures done before I need to move in.
He’s very patient too, and answered all my trivial questions.
Looking forward to my following year of tenancy with Portico.PositiveResponsiveness
Tina · 22 June 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleAs I was struggling to find a place online trough a different country, Max have been a huge help for me to arrange my new home. Even-though we were talking through the phone the whole time he professionally built the trust and helped me with every little detail. I definitely recommend Max if you need assistance to find the perfect flat for you !PositiveResponsiveness, Quality, Professionalism, Value
Damla · 22 June 2022 · Portico London (26 Museum Street)
★★★★★ 5/5
GoogleDelighted with the brilliant service from the Camden Portico team. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Marie · 22 June 2022 · Portico London (3 Parkway)
★★★★★ 5/5
GoogleVery professional service always. Kudos to Aleksandra and IevaPositiveProfessionalism
Ayezan · 22 June 2022 · Portico London (3 Parkway)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
