Trusted Agent profile
★★★★★
1,513 reviews across 5 offices and 1 platform
Portico has five offices, all in London. Together they have 1,513 reviews on 1 platform, rated 4.4 out of 5 overall.
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Portico's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleOne of the nicest property agency I had to deal with since I moved to London. Claudiu was on point with everything and manged the end to end process professionally. I couldn't recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI have never wrote a bad review. But If I couldn’t let this go. If I could give zero stars I would. This is based on my experience of renting from portico for the last year. Dealing with the Highbury office I will never have anything to do with this company again. I strongly advise against ever renting from this company. They will withhold your deposit and not respond to your emails. I had to wait 3 months for my deposit to be returned. If I didn’t pay my rent I would be chucked out. It’s criminal the fact they can do this to good tenants that always pay there rent on time and leave the property in perfect condition. Based on terms and condition of assured tenancy agreement that I and the landlord signed. I should have received my deposit back within 10 days of vacating the property. I contacted the Highbury office many times. Eventually I found out by email that the inventory was not done when we moved out a member of staff viewed and inspected the flat when a new tenant was in situ. The flat should have been inspected while we were there or after we left, before the new tenant moved in. I continued to ring the Highbury office weekly to find out why the deposit team were not responding to my emails. They would tell me they would ring me back or Shamira from the deposit team would email me, they never did! The stress and anxiety this has caused me! It’s appalling how they treat there customers and get away with it. I raised a dispute with TDS deposit scheme. After months of TDS chasing them on the matter. TDS has refunded our deposit. If you read other peoples reviews you will see they does this a and I strongly advice not to rent with this company save yourself the STRESS!
5/5
GoogleDon't usually leave reviews, but this has been one of the easiest moves I've ever had. I want to give a special thank you to Jodie for giving that extra help to find the perfect place. Definitely recommendPositiveResponsiveness, Professionalism
Dear Davina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSalman helped my flatmates and I to search for a flat to rent. Very dedicated to his tasks and professional. Thank you so much!PositiveResponsiveness, Professionalism
5/5
GoogleSalman was polite and prompt with his correspondence and made the letting procedure feel stress free. Many thanks to him and Portico for the assistance.PositiveResponsiveness, Professionalism
Dear Tim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks to the whole team at the Portico Camden Branch, they were really helpful and informative when I went dealing with me. Salman and Jodie were super responsive and always looking out for me.PositiveResponsiveness, Quality, Professionalism, Value
Dear Mehdii Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSalman arranged everything to get us into our flat. It was all done very quickly and efficiently. I’d have no issues recommending him to others.PositiveResponsiveness
Dear Tim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GooglePortico are very nice to you when you start your rental process but once they have secured your rental they offer the tenant a terrible service. They have made the whole move out process a complete nightmare. You get emailed from several different people about different things with 0 consistency on who you should be talking to. They will try and charge you for everything and often they won’t tell you about a charge until the last minute. The checkout inventory is designed to work in the landlords favour - charging us for paint splashes to plug sockets - why would we have redecorated a rental property?? Tenants beware of any property managed by portico Camden - I would give 0 stars if I couldNegativeQuality, Professionalism, Value
5/5
GoogleSalman was very helpful and made our experience easy and smooth. He was patient and communicated well, following up emails with polite phone calls. He listened to any questions and issues we had and made it a pvery pleasant experience.PositiveResponsiveness, Quality, Professionalism
Dear Alex Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have recently been assisted in my apartment search by Jodie and Salman. I have been pleasantly surprised by the high level of professionalism and the genuine personable approach that made me feel at ease. I appreciate this so much, as searching for a home is not easy and Jodie and Salman made me very comfortable. Jodie was extremely efficient with the booking of the viewings. Salman was incredibly patient and really took his time finding out more about what kind of property would suit me best. Is rare to find such warmth and passion in this field of business. This has been an overall wonderful experience.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleVery smooth lettings process from our agent Max, he was courteous, professional and very quick to respond to any queries we had. Will definitely be using next time!PositiveResponsiveness, Professionalism
5/5
GoogleMax was very good to deal with and always responded quickly to our queries.PositiveResponsiveness
4/5
GoogleMax was really helpful though out the whole process. Communication was always spot on and we felt in good handsPositiveResponsiveness, Professionalism
5/5
GoogleI worked with Max to rent a furnished flat. I was overseas and having a hard time getting other agents/companies to call/email me back until I connected with Portico. Max was so reliable and always followed up. He answered all my questions and made sure I had a good understanding of the whole rental process.PositiveResponsiveness, Professionalism
5/5
GoogleI have worked with Ama for over a year now and I can say confidently Ama is a true professional when it comes to being a property manager, in Battersea and other areas. Ama is very organised and is quick to respond to my emails and calls. These are just a few reasons why I enjoy working with Ama
5/5
GoogleI have worked with Alba for nearly a year now, Alba is quick to reply to my emails in emergency situations, and has a good grasp on the job as property manager in islington. Alba is a great professional and I enjoy working with her.
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleBLUF: Haven't yet received my deposit or an explanation why, proceed with caution. I recently moved out of my flat in Islington at the end of July. I unfortunately have not yet received my deposit, and got hung up on by a member at the Portico Office when I tried to call and check in on the deposit status. I am disappointed by the unprofessional, unresponsive, and overall poor customer service that I have received during my tenancy, as well as in regards to a matter as important as a deposit. To date, I haven't received a a review of my inventory of check out or an update on when I can expect it. I look forward to hearing back from them on this matter.
1/5
GoogleAwful customer service , not helpful at all
1/5
GoogleAgree with the comments of customer service they are rude and arrogant .
5/5
GoogleVery friendly and helpful staff.
1/5
Googlevery disappointed with your service, it has been more than 1 year that I have tried to withdraw my money and never receive it, you are thieves!
5/5
GoogleThanks to the team in Higbury I managed to get a flat quite quick and easy. Louis helped a lot in the process.Thank you
Dear Eugen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI found my house dirty the first day and they charged me 280 for profesional cleaner when is a flat with 1 room . What a joke !
5/5
GoogleLouis helped me in a securing a lovely flat and the process was really easy and explained before.Thank you .
Dear Ecaterina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (26 Museum Street) has the most, with 381 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 329.
The five Portico offices, by town:
