Trusted Agent profile
★★★★★
572 reviews across 6 offices and 3 platforms
Pearsons has six offices, in Southampton (two offices), Romsey, Fareham, Havant and Bishops Waltham. Together they have 572 reviews on three platforms, rated 4.5 out of 5 overall.
557
Reviews on Google
All 6 offices
4
Reviews on Facebook
All 6 offices
11
Reviews on Trustpilot
Business-wide
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Pearsons's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRecently purchased a property through Pearsons Fareham , the Pearsons team worked tirelessly to keep the purchase on track and eventually getting it over the line, a Professional, able Business, many thanks to the team!
Hello Wayne. Thank you for your five star rating and kind feedback. It was a pleasure working with you on the purchase of your property, which did take longer than we had hoped for. Best wishes from all the team at Pearsons in Fareham
5/5
GooglePearson's (Fareham branch) have been our letting agent for four years and have always been professional, friendly, down to earth and very helpful. They definitely understand a renters perspective, which we have found invaluable. Thank you Pearson's! I would highly recommend to anyone.
Hello Annie. Thank you so much for taking the time to leave us a review and for your five star rating. We are delighted to hear you are pleased with our property lettings services. Thank you for the recommendation too. Best wishes from the Lettings Team at Pearsons in Fareham
1/5
GooglePoor service for sellers. Lie about buyers status so as to get your business, charges are also very high. DO NOT USE!!!
Hello Scott. We are obviously disappointed to see your review and are sorry you were not happy with our service. We do not accept that we gave false information about the buyer's status and it is unfortunate that the sale took longer than anticipated; this was due to delays caused by the buyer at the bottom of the chain. Frustratingly for all concerned, these delays were beyond our control. We are pleased that you’ve now completed the sale and you can move forward as a family. If you would like us to look into this further please contact us at hq@pearsons.com. Best wishes from Pearsons in Fareham
5/5
GoogleVery professional service, responded quickly and very helpful. Thanks for your support with our move, especially to Gina and Matt
Hello Adriana. Thank you for your review and 5 star rating. We are pleased to hear you are happy with our estate agency services and it was a pleasure working with you. Best wishes from all the team at Pearsons in Southampton
5/5
GoogleI am just about to complete on my House sale. The whole team at Fareham really are first class they kept me up to date with progress the whole way along and I could not have asked for a better service. I would not hesitate to use them again and I would recommend them highly to anyone thinking of buying/selling a property. Great work guys thank you !
Hello Jason. Thank you so much for your review and 5 star rating. it was a pleasure working with you on the sale of your property. Thank you for the recommendation too. Best wishes from all the team at Pearsons in Fareham.
5/5
GoogleRating only, no written review.
Hello Ruby. Thank you so much for your five star rating, it is really appreciated. Best wishes from all the team at Pearsons in Southampton
5/5
Googlegreat team of agents who kept me updated throughout the process of the sale and purchase of both properties. First class service and would definitely recommend Pearsons to anyone.
Hello Susan. Thank you for your review and five star rating. We are delighted you are happy with our services in respect of your sale and purchase. . Thank you for the recommendation too. Best wishes from all the team at Pearsons in Southampton
5/5
GoogleI recently purchased a property through Pearson’s and found them to be both professional and very helpful, guiding me through my first property purchase . Karin in particular was great. They also recommended I use Sam from Franklin Allan, who was also extremely helpful in getting me through the process.
Hello Guy. Thank you so much for your five star rating and review. We are delighted you were happy with our services in respect of the purchase of your property. Thanks again and best wishes from all the team at Pearsons in Romsey
5/5
GooglePearsons have been amazing, from start to finish. After a slow start, with a bit of patience and guidance from Nicki, we ended up with two offers. Pearsons seemed to know exactly how to approach the current market and we had every confidence in them. Martha, you were great negotiating our sale and keeping in touch with solicitors and keeping us informed throughout. Thank you so much to you all at the Bishops Waltham office Jo and Shaun
Hello Jo & Shaun. Thank you for taking the time to leave us such a great review and a 5 star rating. we are delighted to hear that you are pleased with our service in respect of the sale of your property and it was a pleasure working with you on the sale. Best wishes from Debbie and the team at Pearsons in Bishops Waltham.
5/5
GoogleWe began house-hunting in the New Year 2024, made the usual rounds and clicked on the usual websites. From the moment I walked into Pearsons on Cross Street, everything began to fall into place. Debbie, Nicki and Martha work as a team with professional efficiency and also personal attention to all the various steps along the way to completion. Before the end of March we got the keys to our new home! ! ! Thank you, ladies, for your helpfulness and friendly guidance throughout.
Hello. Thank you so much for your comprehensive review and five star rating. It was a pleasure to work with you on the purchase of your home and we are delighted we were able to help you find it. We hope you are settling in well and wish you well for the future. Best wishes from Debbie and the team at Pearsons in Bishop's Waltham
5/5
GoogleWe were very impressed with Matt and the Southampton Pearsons team. They sold a property for us after a family bereavement. Matt was very professional, efficient, knowledgeable and approachable. The house despite needing some modernisation, sold at the full asking price within 5 days, with several other offers on the table. Communication was excellent throughout the smooth sale, for which we were extremely grateful. We have no hesitation in recommending Pearsons and would definitely use them again.
Hello Mr Whitemore. Thank you so much for your kind words and 5* review! We're truly delighted that you had a positive experience with Matt and the team at Southampton. We'd be honoured if you would share your experience with friends and family looking for Estate Agency services . And should you ever need our services again, please don't hesitate to reach out! Wishing you all the best from Pearsons Southampton.
1/5
GoogleRating only, no written review.
Hello Alan. We are sorry to see your rating. As your review has no comments or surname we are unsure to what this may relate. Please could you get in touch with us so we can investigate and try and resolve any outstanding issue. Please call us on 023 8023 3288 or email southampton@pearsons.com. We hope to hear from you. Best wishes from the team at Pearsons in Southampton.
1/5
TrustpilotAwful Service - Pearsons Southampton
Avoid Pearsons Southampton to avoid living a nightmare experience in renting because of their non-professionalism.
1/5
TrustpilotAwful customer service for tennants
We rent a house from Pearsons Southampton, they're a nightmare to deal with for any maintenance issues. The day we moved in our neighbours warned us that they've seen rats running in and out under the front door, we let them know and they did nothing. A few weeks later we first found evidence of rats inside the house, they sent out a pest control company who put down poison and recommended several holes are filled. Pearsons refused to fill in the holes until there was no evidence of pests, meaning the house was exposed to any number of rats entering in the meantime. After much arguing we managed to get them to fill the holes, they sent out a guy who didn't really know what he was there for so only filled in holes that we were personally able to point out to him. Another few weeks later the rats were back, and had spread to other rooms of the house. I called Pearsons and asked them to send pest control to check for other points of entry, they said they would call me back and later I instead received an email from them refusing to do so. Other issues I don't have time to go into detail about include unsecured gas pipes, a collapsing garden wall and partially collapsing ceiling. I would avoid renting from them unless you get a building survey of the place done as if you were buying it as they clearly have no quality control for their properties and are resistant to fixing the issues when you find them yourself.
5/5
GoogleGreat estate agents I have never had a bad experience from them very customer friendly and considerate of tenants.
Hello Dean. Thank you for your 5 star rating and positive feedback. We are delighted you are happy with our property letting services. Best wishes from all the lettings team at Pearsons in Southampton
5/5
GoogleSuch a great service from the moment I enquired about properties to rent through to moving in. Nothing was too much effort and all at Pearsons did everything they could to help me get into my new home as quickly and pain free as possible.
Hello Ian. Thank you for your review and 5 star rating. We are pleased to hear that you are happy with your experience of renting a property through us and it was a pleasure to help you find your new home. Best wishes from all the lettings team at Pearsons in Fareham
5/5
GooglePearson's are a great, down to earth, local estate agent, easy to deal with and brilliant communicators. Made the process of selling our property quick and easy, cannot recommend highly enough.
Hello James. We are delighted to read your positive review and it was a pleasure to deal with you in the sale of your property. We wish you well for the future and thank you for the recommendation too. Best wishes from all the team at Pearsons in Fareham.
5/5
GoogleI would like to thank Ms Maggie Milas for her help and facilitation with renting the property in Southampton. She was always so kind, cooperative and just an email away. A big thanks to Maggie for making the entire process of renting smooth and easy for me, I appreciate it with all my heart. I would also like to thank Damian - whom I collected my property keys from; very thorough with the paperwork; patiently went through the pile of leaflets and certificates that came with the property file. Such a gentleman. Overall, I had an amazing experience with your team. I would say one of the best lettings' experience I have had so far. I wish good luck to your team at Pearsons, especially to lovely Maggie and also Damian :) Kind regards, Armeen
Hello Armeen. Thank you so much for your comprehensive review and kind feedback. We are so pleased you were happy with your experience of renting a property with our lettings team. We hope you are settling into your new home well. Best wishes from all the lettings team at Pearsons in Southampton.
5/5
GoogleThank you for all the work that has gone into purchasing our home. Karin in particular has been absolutely fantastic from day one and kept us frequently updated. Thank you again.
Hello Jack. Thank you so much for your 5 star rating and feedback. We are pleased to hear you are happy with our services in respect of your property purchase and it was a pleasure working with you on your move. We hope you are settling in well into your new home. best wishes from al the team at Pearsons in Romsey
5/5
GoogleKarin Walters has given me a first class service going the extra mile when it was required, bending over backwards to keep me up to date with the selling process. Many thanks to her and the Pearson's Romsey office staff, who have been aware of the details of our sale. Thankyou very much.
Hello Terry. Thank you so much for your review and 5 star rating. We are delighted you are happy with our services, particularly in relation to the sales progression by Karin. It was a pleasure working with you on your sale. Best wishes from all the team at Pearsons in Romsey.
5/5
GooglePearsons is a great company, they have helped us selling our house despite of our type of property was in low demand. We had instructed other agencies previously, but despite the high number of viewings we received no offer. Also, we had a large number of last minute cancellations. Things changed with Pearsons, we had the right people viewing the property and we received feedback from each viewing, which we didn't with other companies. We are very satisfied.
Hello Andrea. Thank you so much for your kind feedback and 5 star rating. We are delighted you are pleased with our services in respect of the sale of your property and it was a pleasure to work with you on it. Best wishes from all the team at Pearsons in Southampton.
5/5
GoogleSuch a great agency! I'm so glad we moved with Pearsons to my first flat. Lizzi, Della and Sarah is so helpful, thanks to them everything went smoothly with the moving, and with the issues I had with the flat, all of them was resolved quickly.
Thank you Timea for your 5* review. Best wishes to you in your new home from all the team at Pearsons Fareham.
5/5
GoogleGina and team were effective in moving the process forward when solicitors were difficult. Pearsons worked for the buyer and the seller to make this sale happen! Thank you:)
Hello Sarah. Thank you so much for your 5 star rating and review. we are delighted you are pleased with our services in respect of your move and that you are particularly pleased with our sales progression. It was a pleasure working with you. Best wishes from all the team at Pearsons in Southampton
5/5
GoogleI would like to thank Alison and Maggie for their professionalism. I was looking for a property to rent for few weeks and decided to go with Pearsons. Girls not only found few nice properties for me, but did help a lot with all the documents, so everything could go as smooth as possible. Thank you one more time from the bottom of my heart!
Hi Dawid. Thank you for your 5* review and great feedback. We are pleased you were happy with the service provided to you by Alison and Maggie. Best wishes from all the team at Pearsons Southampton.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southampton (58 London Road) has the most, with 207 reviews rated 4.3 out of 5, followed by Romsey with 135.
The six Pearsons offices, by town:
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