Pearsons Southampton reviews

★★★★★ 1/5

Trustpilot

they don't have your interests at heart

enquiries about a property I was interested in viewing. Got a phone call today telling me I wasn't what they were looking for before they asked what my situation was. Told it was a cash only although the listing doesn't specify this and states auction. The woman on the phone was possibly the most useless "sales" person I've ever had the displeasure in meeting, I've met 12year olds with better sales instincts. In summery if your the client using this company seems like they don't have your interests at heart.

LUKE · 21 September 2026

★★★★★ 4/5

Trustpilot

Alison from Southampton was great

Had a Viewing for a place with Alison and she was an absolute delight, very professional and took the time to show us around the property in a timely manner. We were very appreciative of her taking the time to explain about the property and giving us a detailed tour of the building. She even gave us a copy of the letting paperwork making it easier for us to understand key things we needed to know. She's the best agent we've had a viewing with to this day.

Derek · 18 February 2026

★★★★★ 5/5

Google

Pearsons Property Auctions recently acted on our behalf selling a property, I cannot recommend them highly enough. Their professionalism and advice were excellent. The level of communication throughout the process was superb leading to a successful conclusion. Gary and his team provided a highly efficient and friendly service.

Tim · 16 June 2024

★★★★★ 5/5

Google

A huge Thank You to Terry and the team for their professionalism and efficiency in helping to drive through my purchase. They did everything I expect of a 5 star agent - facilitating where required, following up directly with all parties when things needed a push. I have no hesitation in recommending them, and will use them myself to sell if/when I move on again.

Mark · 13 April 2023

★★★★★ 1/5

Trustpilot

Not a positive experience

Used Pearsons in Clanfield - we had our property up for sale for 7 months with them. One issue after another, I wouldnt recommend using them. My biggest issue that I have with them is; the sales coordinator wrote an Email to my brother about my personal situation (we are both beneficiaries) and it is now being used as evidence against me in court but it isnt accurate and has been twisted. This isnt professional and everything needs to be transparent to protect the rights of both beneficiaries, not to take sides. Also asked several times for some more photos to be done of the front garden as there werent any put online so potential buyers were put off when they saw the extent of the garden. They didnt vet their buyers properly and we had 2nd viewings from people who hadnt even sold. We also had disabled people who viewed but werent able to access the property. After those incidents I couldnt trust them anymore. Nothing to be done from this, as we have ended the agreement but just to make people aware

C · 16 December 2025

★★★★★ 1/5

Trustpilot

Pearson Denmead

Pearson Denmead. Poor service, actually abandoned a daughter and her elderly mother half way through viewings/ assistance. Came back after a while to see them. Do not follow courtesy or basic rules of showing potential buyers around a specific property. Don't expect a decent service..

Net · 11 August 2026

★★★★★ 1/5

Trustpilot

Renting Misery

We had the misfortune to rent for 13 years through Havant Pearsons. We had to put up with a very intrusive and highly critical inspection every 3 months and received extremely poor service whenever a problem arose with the property. When we left they kept our deposit, claiming without evidence various expenses. Overall a very disagreeable experience.

Jenny · 14 May 2026

★★★★★ 5/5

Google

A big thank you to Dave and his team, helped achieve a sale in a short timeframe, Pearsons valued higher than the other local agents and still sold it over asking price, you really do get what you pay for, very professional company with caring listening staff, would really recommend using Pearsons West End estate agents.

Bills · 13 April 2023

★★★★★ 5/5

Google

Our recent sale and purchase expertly handled, from initially marketing, to over achieving on the result, to final completion of the transactions. Our many thanks to David and the team, for getting us where we wanted to be, very much appreciated and we highly recommend the services of Pearsons in West End!

PAG · 13 April 2023

★★★★★ 5/5

Google

Terry and the team and Pearsons were wonderful in ensuring our house sale went through. From the initial visit to the day we handed over our keys, they were professional, friendly and always on the end of the phone if we needed to contact them.

Shalini · 13 April 2023

★★★★★ 1/5

Trustpilot

Horrible rat experience that never got sorted

Started off a good experience but moment we got into the house we had issues and Pearsons Southampton didn’t really do a lot. So after a week of living at the house we heard noises in the loft which turned out to be rats. We spoke to the neighbours as both sides said no they couldn’t hear anything. We reported it to Pearsons and they got pest control out and they came out 4 times in total. They told us the issue has been going on for years due to our loft being covered in droppings. It was horrible laying in bed hearing them running around above your head and running around in the bathroom and under the bath. Pearsons told us that the rats had to be gone first before they started filling holes. Weeks passed and the issue was getting worse and Pearsons still didn’t do anything. We finally had enough of being ignored on emails and not getting any answers on phone calls so we went in there and the person (the manager) who told us that holes will be filled once rats have gone was now telling us that holes had to be filled straight away but they never got a contractor out to do it. After a month I couldn’t handle it anymore and had to move into my parents place and stayed there whilst i hoped the issue would get solved. But nothing! In the end we received an email saying if we wasn’t satisfied with the experience then we will have to pay an exit fee to leave. We tried to fight this as we got an email from Pearsons from our landlord saying the issue has been going on for months as they have spoken to neighbours who originally told us there was nothing…so they really rented out a property to us which wasn’t fit for purpose. However, Pearsons never got the issue solved and have rented out the property again. Horrible experience and will never rent from them again.

Customer · 9 May 2025

★★★★★ 1/5

Trustpilot

Awful customer service for tennants

We rent a house from Pearsons Southampton, they're a nightmare to deal with for any maintenance issues. The day we moved in our neighbours warned us that they've seen rats running in and out under the front door, we let them know and they did nothing. A few weeks later we first found evidence of rats inside the house, they sent out a pest control company who put down poison and recommended several holes are filled. Pearsons refused to fill in the holes until there was no evidence of pests, meaning the house was exposed to any number of rats entering in the meantime. After much arguing we managed to get them to fill the holes, they sent out a guy who didn't really know what he was there for so only filled in holes that we were personally able to point out to him. Another few weeks later the rats were back, and had spread to other rooms of the house. I called Pearsons and asked them to send pest control to check for other points of entry, they said they would call me back and later I instead received an email from them refusing to do so. Other issues I don't have time to go into detail about include unsecured gas pipes, a collapsing garden wall and partially collapsing ceiling. I would avoid renting from them unless you get a building survey of the place done as if you were buying it as they clearly have no quality control for their properties and are resistant to fixing the issues when you find them yourself.

Consumer · 27 August 2024

★★★★★ 5/5

Trustpilot

I had Angela Woods from Havant branch…

I had Angela Woods from Havant branch as my agent. Very professional and supportive throughout my application, went above and beyond for me. My property fell through but grateful for her help.

Joseph · 22 January 2026

★★★★★ 1/5

Trustpilot

Time wasters

Time wasters. Nobody in the office anytime you ask for someone who deal with renting properties. After a week someone finally answered, give my details and nothing back. (Portsmouth area)

Vasi · 8 October 2025

★★★★★ 5/5

Trustpilot

Mark and Sam at Pearsons n Winchester…

Mark and Sam at Pearsons in Winchester couldn't have been more supportive and helpful with our move from Winchester to Cromer on the Norfolk coast. Nothing was too much trouble for them and they went out of their way to keep us up to date with our progress. I'd thoroughly recommend them to anyone who wants a safe pair of hands helping guide them through their house sale or purchase...

Pete · 20 October 2023

★★★★★ 5/5

Google

Friendly staff and very helpful 👌 …

Michelle · 23 February 2025

★★★★★ 5/5

Google

Steve and Jo are simply unbeatable. Responsive, very helpful and expert inside knowledge. Very unlike certain agents in London starting with the letters "F......" If I could rate six stars, I would. Pearsons should be the first and only step for buying & selling property. Amen David Soanes, Investon, Brighton

Soanes · 16 April 2022

★★★★★ 5/5

Google

Rang for a valuation on a property. They were most helpful and provided the information the next day from my phone call.

Debra · 12 April 2024

★★★★★ 5/5

Google

I sold via Pearsons after years of trying to go through the usual estate agents. They attracted far more offers, at the same values or higher, than other agents and I have now sold through them in a few months.

Richard · 16 April 2022

★★★★★ 5/5

Google

Great estate agent. Really pro-active, competent and well orginised. Thank you for taking care of my grandfathers estate,

Matthew · 13 April 2023

★★★★★ 1/5

Trustpilot

Awful Service - Pearsons Southampton

Avoid Pearsons Southampton to avoid living a nightmare experience in renting because of their non-professionalism.

Muhammad · 12 September 2024

★★★★★ 4/5

Google

Fantastic team that made the whole moving experience as stress free as possible. Really good communication throughout and a pleasure to deal with professional people. Thank you.

Tony · 16 April 2018

★★★★★ 5/5

Google

Excellent professional service from the Auction team.. Kind, caring and supportive. Highly recommend.

Judith · 16 April 2022

★★★★★ 3/5

Google

I didn't go there 🤷‍♂️ …

Khurram · 20 June 2021