Trusted Agent profile

Pearsons reviews

4.3

β˜…β˜…β˜…β˜…β˜… Great

129 reviews across 2 platforms

21 West Street, Fareham PO16 0BG

Pearsons's Fareham office at 21 West Street is rated 4.3 out of 5 across 129 reviews on two platforms, including 118 Google reviews rated 4.6. The 11 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.6 / 5

118

Reviews on Google

This office

Trustpilot logo

11

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Fareham office, from every platform, shown as written. First names only.

5/5

Google

From start to finish the team were all very friendly and professional, going above and beyond with their support. Their experience truly shone through and helped us navigate the entire process from viewings, negotiations and in helping us understand the complexities of the chain below us. A special mention to Anne, Liz and Jeremy, thanks to you, we can now look forward to settling into our new place and making it feel like home. We would thoroughly recommend Pearsons in Fareham.

Georgina Β· 16 February 2026

Agent replied Β· 16 April 2026

Hello Georgina. Thank you so much for your review and 5 star rating. It was a pleasure working with you on your property purchase and we are pleased to hear you are happy with our service. Great to hear you are settling into you new home comfortably. Best wishes from Jeremy and the team at Pearsons in Fareham.

5/5

Google

Very friendly and knowledgeable from the start of the process through to completion. All the sales staff kept me informed through the viewing process and provided timely feedback. After sale was agreed Claire Houghton was our point of contact to follow the process to completion, she was excellent both in her communication and keeping us updated when there were issues. Always cheerful and kept spirits high through challenging times, thanks Claire From Tony & Jacqui Perrio

Jacqui Β· 16 November 2025

Agent replied Β· 16 April 2026

Hello Tony & Jacqui. Thank you so much for your review and five star rating. It was a pleasure working with you on the sale of your property and we are delighted you are pleased with our services and in particular those provided by Claire. Best wishes from all the team at Pearsons in Fareham

5/5

Google

Jeremy and his team at Pearsons have just sold our late fathers bungalow at Titchfield. We received excellent service by his office regarding the sales package, viewing notifications, viewings themselves, and finally the negotiations leading to the sale. Very satisfied and even called in to the offices to say thank you. Finally a massive 5⭐thank you to all involved. Very highly recommended πŸ‘ πŸ‘

Eric Β· 16 January 2026

Agent replied Β· 16 April 2026

Hello Eric. Thank you for your 5 star rating and positive feedback. We are pleased to hear you are happy with our services and it was a pleasure working with you on the sale of your late fathers property. Thank you for the recommendation too. Best wishes from Jeremy and the team at Pearsons in Fareham.

5/5

Google

From the start of our contact with Lizzie in Lettings we’ve had a very positive experience throughout the 4 years we have been tenants. We had very few issues but whenever we did have to report any jobs needed to be done they were always dealt with in a timely, professional manner. Even our inspections were always an enjoyable visit! Lizzie and her team have always been helpful. On another note we have been dealing with the sales side as well due to the rental being on the market. We met a few of the team when they were showing potential buyers around, and they always fitted in with what we were doing. I wouldn’t hesitate in recommending Pearsons for Lettings or Sales

Bev Β· 23 February 2025

Agent replied Β· 10 August 2025

Hello Bev. Thank you so much for taking the trouble to leave us a review and for your 5 star rating. We are delighted to hear you are happy with our services in respect of your rental of the property and it has been a pleasure dealing with you over the last few years. Thank you also for the mention about the sales team - it is really appreciated. Best wishes from all the team at Pearsons Lettings in Fareham

5/5

Google

We have just exchanged contracts and will be completing in two days. I can’t thank Anne and the Team, at Pearsons Fareham, enough for a selling our house. Professional, kind and extremely efficient throughout the entire sales process. Most importantly a really quick stress free sales from our side. Amazing, thank you all. Roger

Roger Β· 16 November 2025

Agent replied Β· 16 April 2026

Hello Roger. Thank you so much for your review and five star rating. It was a pleasure working with you on your property sale and we are delighted to hear you are pleased with our service, in particular that provided by Anne. Best wishes from all the team at Pearsons in Fareham

4/5

Google

The office team were very helpful and patient as I tried to set up a date for valuation. The site visit was very good with a verbal proposal. Since then we heard nothing after the valuation letter. This review originally of 3 stars, prompted a phone call from the agent who was somewhat confused on the low rating. I advised them that I had sent a general enquiry to the Fareham office to seek a Best And Final Offer (amongst 4 other estate agents). Subsequently and in short order the revised offer was submitted.

Mike Β· 16 March 2026

Agent replied Β· 16 April 2026

Hi Mike. Thank you for your review and follow-up comments. Unfortunately your later email got caught up in our email filters; we have now reviewed this with our IT providers, so it shouldn't happen again. Best wishes from all the team at Pearsons in Fareham

5/5

Google

We have just exchanged contracts and will be moving in a few days using Pearsons at Fareham as our agents to sell our house. They also helped in searching for us to buy a property. All the team, especially Luke, Anne & Liz at Fareham were …

Colonel Β· 16 October 2025

Agent replied Β· 16 April 2026

Hello. Thank you for your review and feedback. It was a pleasure working you on property move and we are delighted to hear you are happy with our services. We trust that moving day will go smoothly and wish you well for the future. We also really appreciate the recommendation. Best wishes from all the team at Pearsons in Fareham

5/5

Google

We turned to Pearsons after initially putting our property with another Estate Agent (big mistake!). Lizzie's frank and honest approach was a breath of fresh air. More importantly the service and work she put into renting our property was worth every penny in fees. My trust in Estate Agents had taken a knock due to previous experiences but I can honestly say Pearsons do what they say on the tin, no 'over promising' or 'misleading'. The information provided was based on research, local markets and presented in a professional manner. Their fee structure is transparent. I decided to go with full management service as I feel my best interests will always be first and foremost. I would recommend Pearsons without hesitation.

Lucy Β· 16 February 2026

Agent replied Β· 16 April 2026

Thank you Lucy for a great review and recommendation. We are pleased we could restore your faith in estate agents and that you are happy with our services. Best wishes from all the team at Pearsons Fareham Lettings.

5/5

Google

From the start the team at Pearsons made our purchase such an enjoyable experience, even down to the welcoming person who answers the phone. Thank you to Liz for assisting getting our sale agreed at such a quick and stress free pace. Then a …

Rebekah Β· 16 October 2025

Agent replied Β· 16 April 2026

Hello Rebekah. Thank you so much for your review and 5 star rating. It was a pleasure working with you on your property purchase and we are delighted to hear you are pleased with our services, in particular the sale progression from the team. Best wishes from all the team at Pearsons in Fareham

5/5

Google

we had booked viewings on two separate properties and were met by Donna Gilbert. .Donna was very informative ,friendly, and very knowledgeable about both properties ,making the whole viewing experience very enjoyable and relaxed. thankyou so much Donna. definitely a jewel in the Pearsons estate agency crown !!!!

Trevor Β· 15 September 2025

Agent replied Β· 16 April 2026

Hello Trevor. Thank you so much for taking the time to leave us a review and for your kind feedback. We are delighted to hear you are pleased with our services and in particular the viewing experiences you had with Donna. We wish you every … More

5/5

Google

Absolutely perfect service, from selling mine and my partners properties and helping us find our new chapter home. The sales team were so considerate and engaging throughout, with the sale progression team helped to ensure speedy completion. Special thanks to Anne, Luke and Jeremy to mention just a few.

Neil Β· 15 April 2026

5/5

Google

Fantastic experience once again! Ten Star service Hi Jeremy, I just wanted to say thank you for selling our bungalow. Once again your team have been outstanding and are a credit to you. Anne has held on and "made it happen". One viewing, one sale and lot's of toing and froing in between. Anne has been exceptional considering I had the lovely Claire last time. Well done to you all. Especially in this tough climate When we were looking to sell there was only one company that we were going use. Thank you once again

Mike Β· 21 March 2024

Agent replied Β· 19 June 2024

Hello Mike. Thank you so much for taking the time to leave us such a comprehensive review and for the 5 star rating. We are delighted you are pleased with our services and it was a pleasure working with you on the sale of your property. It is great to hear your positive feedback on our sales progression team. Best wishes from Jeremy and all the team at Pearsons in Fareham

5/5

Google

Completed on our purchase today . Very satisfied with the service we received Friendly and helpful staff especially Liz, John , Donna and Simone at Fareham branch and Gary from the auction department .

Susan Β· 16 November 2025

Agent replied Β· 16 April 2026

Hello Susan. Thank you so much for your review and five star rating. It was a pleasure working with you on your auction property purchase and we are delighted to hear you are happy with our service. Best wishes from all the team at Pearsons in Fareham and our Auction team too.

1/5

Trustpilot

they don't have your interests at heart

enquiries about a property I was interested in viewing. Got a phone call today telling me I wasn't what they were looking for before they asked what my situation was. Told it was a cash only although the listing doesn't specify this and states auction. The woman on the phone was possibly the most useless "sales" person I've ever had the displeasure in meeting, I've met 12year olds with better sales instincts.

LUKE Β· 21 September 2026

5/5

Google

We rented through Pearson's and after a couple of years of poor experiences this was happily stress free and universally positive. Lizzi and the team were really friendly and provided a great service. If we ever need to rent again we'll definitely look to do it through them.

Sam Β· 27 April 2025

Agent replied Β· 10 August 2025

Hello Sam. Thank you so much for your review and 5 star rating. We are delighted to hear you are pleased with your experience of renting through us. Best wishes from all the Lettings Team at Pearsons in Fareham

5/5

Google

I've just sold my house through Pearsons and had a very good experience. They came to value the house within a couple days of my initial enquiry and had taken pictures and put it on the market not long after that. They kept me in the loop during the initial marketing and made a real effort to attract viewings. Once I had accepted an offer, Claire was brilliant at keeping me up to date with progress and repainting to any queries I had. A really excellent service by the whole sales team

Robbie Β· 23 October 2023

Agent replied Β· 19 June 2024

Hi Robbie thank you for taking the time to leave a 5* review and such positive feedback. We're delighted you are happy with our services and the support you received throughout your transaction. With best wishes from all the team at Pearsons Fareham.

5/5

Google

I worked with Lizzi with letting out my flat in Fareham. She was informative, ensured everything went smoothly with the rental and finding a great tenant, and kept me up to date throughout the tenancy. Will be sure to use these guys again in the future!

Sammy Β· 18 April 2025

Agent replied Β· 26 July 2025

Hello Sammy. Thank you for feedback and five star rating in respect of the letting of your property. We are delighted to hear you are pleased with our service, especially that received from Lizzi. Best wishes from all the Lettings Team at Pearsons in Fareham

5/5

Google

Amazing service from Pearsons. From start to finish communications were great. Special mention to Anne who was amazing, highly recommended.

Chris Β· 16 December 2025

Agent replied Β· 16 April 2026

Hello Chris. Thank you for your five star rating and review. We are pleased to hear you are happy with our service and in particular that provided by Anne. It was a pleasure working with you and thank you for the recommendation too. Best wishes from all the team at Pearsons in Fareham

5/5

Google

Cannot speak highly enough of our experiences of working with Claire at this branch in what was an extremely difficult and very protracted purchase. Claire was the pinnacle of professionalism, empathy and boundless patience in what was an extremely complicated and ever changing chain. Claire worked hard to ensure that everyone in the chain knew exactly what was happening - it wasn't her responsibility to do this but she coordinated everything so that people at every level of the chain could coordinate. If only our solicitors had been so organised and efficient! I firmly believe that had she not been involved the entire chain would have collapsed multiple times. I never want to go through the process of moving again, but if I were to do so I would go to Claire specifically because I trust wholeheartedly that she would ensure as smooth a process as possible. She has the patience of a saint - and was the one person I trusted throughout the entire process to not dissemble, misinform or ignore our requests.

Lee Β· 20 June 2023

Agent replied Β· 19 June 2024

Hello Lee. Thank you for taking the time to leave us such a comprehensive review and a 5 star rating. We are pleased to hear you are happy with our estate agency services and in particular the service provide by Claire, who was also delighted to read your feedback. Best wishes from all the team at Pearsons in Fareham

5/5

Google

Pearsons have been managing our property in Fareham for us since 2018 when we moved to another country. We have not had to worry about the house during this time due to the wonderful service Liz and her team provide. They have marketed the property for us twice and found suitable tenants quickly. They have also overseen the purchase and delivery of kitchen appliances, as well as finding contractors for various work projects, both large and small. They conduct regular property checks to ensure all is well. Communication with ourselves and the tenants is prompt and efficient. We couldn't be happier with their service, and thank them for their professionalism and diligence.

Sharon Β· 20 June 2023

Agent replied Β· 19 June 2024

Hello Sharon thank you for taking the time to leave us a review. Wea re delighted you are happy with our property management and rental services and in particular with the support received from Liz and the team. Best wishes from Pearsons Fareham Residential Lettings.

5/5

Google

We have just exchanged on our purchase through Pearsons and were bang in the middle of the chain. Buying was easy and hassle free with the the Fareham branch. Post sale the bottom of the chain agent and solicitor were horrendous at updating and providing information to the upper chain. But Anne in sales progression kept us up to date with what was happening with our purchase and often went above and beyond with chasing up the slow moving agent at the very bottom working with my selling agent to get updates and providing my solicitor timely information. Anne kept us sane through the whole conveyancing process and anticipated issues often solving them before they became problems.

Ceri Β· 20 June 2023

Agent replied Β· 19 June 2024

Thank you Ceri for taking the time to leave us a 5* review and such positive feedback. It was a pleasure getting you moved. Best wishes from all the team at Pearsons Fareham.

5/5

Google

We decided to go with Pearsons for our house sale based mainly on how professional they'd been when we were looking for our next home. Jeremy was patient and had great local knowledge - he was the steadying hand we needed at times! The … More

Juss Β· 12 January 2025

Agent replied Β· 10 August 2025

Hello Juss. Thank you so much for your comprehensive feedback in respect of the sale of your property. We are so pleased to read you are happy with our service from initial valuation with Jeremy, to the sales progression with Claire, … More

5/5

Google

Pearson's (Fareham branch) have been our letting agent for four years and have always been professional, friendly, down to earth and very helpful. They definitely understand a renters perspective, which we have found invaluable. Thank you Pearson's! I would highly recommend to anyone.

Annie Β· 4 December 2024

Agent replied Β· 11 December 2024

Hello Annie. Thank you so much for taking the time to leave us a review and for your five star rating. We are delighted to hear you are pleased with our property lettings services. Thank you for the recommendation too. Best wishes from the Lettings Team at Pearsons in Fareham

5/5

Google

Strongly recommend Anne from Pearsons, she has been a fantastic help and guide through our first purchase of a house. We couldn't recommend more! Thank you xx

Chloe Β· 15 April 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Pearsons's Google reviews

Questions about Pearsons

How many reviews does Pearsons have?

Pearsons's Fareham office has 129 reviews across two platforms: 118 on Google, 11 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Pearsons's rating?

Pearsons is rated 4.3 out of 5 across all 129 reviews, and 4.6 out of 5 on Google from 118 reviews, checked 9 October 2026.

Where is Pearsons's Fareham office?

Pearsons, 21 West Street, Fareham PO16 0BG.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.