Pearsons reviews

★★★★★ 4/5

Trustpilot

Alison from Southampton was great

Had a Viewing for a place with Alison and she was an absolute delight, very professional and took the time to show us around the property in a timely manner. We were very appreciative of her taking the time to explain about the property and giving us a detailed tour of the building. She even gave us a copy of the letting paperwork making it easier for us to understand key things we needed to know. She's the best agent we've had a viewing with to this day.

Derek · 18 February 2026

★★★★★ 5/5

Google

Such a great agency! I'm so glad we moved with Pearsons to my first flat. Lizzi, Della and Sarah is so helpful, thanks to them everything went smoothly with the moving, and with the issues I had with the flat, all of them was resolved quickly.

Tìmea · 26 July 2024

★★★★★ 5/5

Google

I would like to thank the team at Pearson's for all the help in selling my mother's house in Fareham. They kept me updated me regularly on the steps involve with selling the house and as I live 2,5 hours drive away this was very much appreciated. I would highly recommend Pearsons Esate Agency. Great Team Work Thank You Tom

Tom · 25 July 2023

★★★★★ 5/5

Google

Had a lovely experience buying our first home with Pearsons back last summer. They kept us updated and communication was very good. I recommend them for other first time buyers as they explained the whole process in great detail and answered all our questions :)

Syk · 16 January 2026

★★★★★ 1/5

Google

It is with great shame I'm having to write this review. My wife and I booked a viewing with them and we were told we could arrive early if we wanted to, which we did. The door was open but no one came out, however, could hear someone talking inside and when I shouted through the open front door, a gentleman popped his head around whilst on the phone and indicated he will be a couple of minutes. We waited for 15 minutes and then decided we were not going to wait any longer to view the property out of principle and disrespect which we felt was shown to us. Whilst driving away, which he could see, he ended the call and came out to commence the viewing, which we declined. What worried me was that the vendors front door was left open and we could hear everything the estate agent was saying on the phone. If I was the vendor, I wouldn't have been too pleased to have my front door open to the world for over 15 minutes. Also, the estate agent didn't have any respect for the privacy of the person on the other end of the phone - this is worrying, especially if they are discussing personal details. There was no respect or courtesy shown and it is not something people should accept. Granted, the viewing was booked for 2.30, but why phone to say we could turn up early if the estate agent wasn't in a position to show us around? Customer service training is needed for the gentleman who showed us around and also data protection and protecting client privacy issues need to be addressed. One of the worst customer service experience from an estate agent I have ever received. It is my belief a great disservice was done to the vendor of this property by the agents instructed to sell on their behalf.

Raja · 20 June 2020

★★★★★ 5/5

Google

Thank you so much to all of the team at Pearson’s in Fareham- Please use this company for your sale & purchase- The whole process is professional & outstanding. It can be a stressful time moving house, trust me use them you won’t regret it. Personal thanks to Luke & Anne xx Warm regards Mrs Alex Hughes

Alex · 20 June 2023

★★★★★ 5/5

Google

Jeremy and his team promised us so much on our initial meeting, Pearsons Fareham delivered every word that was said. We were given regular updates on viewings then when we sold weekly updates from Lisa on the chain progress. Everyone in the office were so helpful, always got back to us and nothing was too much bother. Amazing service which you don't see often these days. A big thank you Jeremy and your wonderful team in Fareham. Neil & Maria Richardson.

Neil · 21 June 2019

★★★★★ 1/5

Trustpilot

Renting Misery

We had the misfortune to rent for 13 years through Havant Pearsons. We had to put up with a very intrusive and highly critical inspection every 3 months and received extremely poor service whenever a problem arose with the property. When we left they kept our deposit, claiming without evidence various expenses. Overall a very disagreeable experience.

Jenny · 14 May 2026

★★★★★ 5/5

Google

A job well done by Jeremy and his team at Fareham ......thank you! Pearsons at Fareham are simply amazing AGAIN! We have dealt with Jeremy & Mark for at least 25 years in many purchases and sales. Them & their team are incredibly professional. In fact I was stunned to read two negative reviews - they could not have been real customers surely? The difference between this and other estate agents are that Mark & Jeremy have not moved from agents to agents or areas. Their knowledge of Fareham is vast, I would doubt if between them there isn't a house they probably haven't even been in.

Alison · 21 June 2018

★★★★★ 5/5

Google

I couldn't recommend Pearsons and especially Lizzi Kenyon enough. She went above and beyond to help us find our perfect place, the process was very easy and with Lizzi's help we are very happily settled in our new home.

Louise · 20 May 2024

★★★★★ 5/5

Google

Myself and partner sold our house through Pearsons, we no longer live in the area anymore and throughout the process they were in touch regularly keeping us updated and ensuring everything was on track. Special shout out to Luke who was fantastic from the start and Jennie Tansley who was so lovely to deal with. Fantastic service from everyone there - would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Amy · 20 June 2021

★★★★★ 5/5

Google

We used the Fareham branch when selling our property. It was a very difficult sale and sadly the chain collapsed and the sale failed, although this was no fault of Pearson’s who were professional and proactive throughout the process. Special thanks to Claire who worked tirelessly on our behalf. I would certainly use Pearson’s again with confidence should the need arise.PositiveResponsiveness, Quality, Professionalism, Value

Nick · 20 June 2021

★★★★★ 5/5

Google

I am just about to complete on my House sale. The whole team at Fareham really are first class they kept me up to date with progress the whole way along and I could not have asked for a better service. I would not hesitate to use them again and I would recommend them highly to anyone thinking of buying/selling a property. Great work guys thank you !

Jason · 27 October 2024

★★★★★ 5/5

Google

The staff at Pearsons in Fareham, especially Claire, are absolutely brilliant. We have been through a long process to buy our new home and I could not praise these people enough. They are professional, caring and make the whole experience of buying a pleasure, even when things get difficult. Thankyou to a great team that went above and beyond for us.

Paul · 20 June 2021

★★★★★ 5/5

Google

Exceptional Lettings service was provided by Lizzi Kenyon during January & February this year, regarding the Letting of my Property in Knowle. Her attention to detail; promptness in communicating with us; & her finding us tenants quickly, were all exceptional traits. As a Company, you are very fortunate to have such a diligent & dedicated member of your team. Nothing was too much trouble throughout the Process, for which we are extremely grateful. I bought the property through Pearsons 6 years ago. Together with that experience; & Lizzi’s & her colleagues’ application to the matter in hand, has meant I shall definitely recommend your Company, hopefully using your Services again in the future.

Stephen · 21 March 2024

★★★★★ 5/5

Google

Thank you Claire Houghton and Pearsons for a fantastic service. Without Claire's hard work and compassion, the whole experience of selling my late father's flat would have been a painful job. She coordinated and organised the buyers solicitors, who were useless (Warner Goodmans) and it was her that made it happen. I would now hesitate to recommend them nor use them again. Thank you

Sue · 21 June 2018

★★★★★ 1/5

Trustpilot

Horrible rat experience that never got sorted

Started off a good experience but moment we got into the house we had issues and Pearsons Southampton didn’t really do a lot. So after a week of living at the house we heard noises in the loft which turned out to be rats. We spoke to the neighbours as both sides said no they couldn’t hear anything. We reported it to Pearsons and they got pest control out and they came out 4 times in total. They told us the issue has been going on for years due to our loft being covered in droppings. It was horrible laying in bed hearing them running around above your head and running around in the bathroom and under the bath. Pearsons told us that the rats had to be gone first before they started filling holes. Weeks passed and the issue was getting worse and Pearsons still didn’t do anything. We finally had enough of being ignored on emails and not getting any answers on phone calls so we went in there and the person (the manager) who told us that holes will be filled once rats have gone was now telling us that holes had to be filled straight away but they never got a contractor out to do it. After a month I couldn’t handle it anymore and had to move into my parents place and stayed there whilst i hoped the issue would get solved. But nothing! In the end we received an email saying if we wasn’t satisfied with the experience then we will have to pay an exit fee to leave. We tried to fight this as we got an email from Pearsons from our landlord saying the issue has been going on for months as they have spoken to neighbours who originally told us there was nothing…so they really rented out a property to us which wasn’t fit for purpose. However, Pearsons never got the issue solved and have rented out the property again. Horrible experience and will never rent from them again.

Customer · 9 May 2025

★★★★★ 5/5

Google

Look no further for a reliable and trustworthy Estate agents. From their first initial visit Pearsons have been extremely professional, knowledgeable and friendly. Everyone who we had contact with, always answered fully from experience any …

Ann · 16 September 2025

★★★★★ 5/5

Google

Thank you so much to Claire for her amazing service. We sold our house with Pearsons and I feel we had a fantastic experience. Claire was really responsive and helpful, she kept in touch with me throughout the process and make everything a little less stressful! Many thanks to Claire. (From Isobel Clark)PositiveResponsiveness, Professionalism

Bella · 20 June 2021

★★★★★ 5/5

Google

Just rented a flat through Pearsons and had a lovely experience. Lizzi was extremely helpful and kind. She answered all my questions and I am very happy with my new place.

Christina · 23 October 2023

★★★★★ 5/5

Google

From the initial introduction visit through to the handover of keys, everything with Pearsons felt very personal. Sound advice on all aspects of the process was offered throughout, including the very difficult decision to “split” our chain in order to ensure we retained our buyers. Regular progress updates on how the move was proceeding were provided by the team which in turn gave us the confidence that we were fully informed of all that was happening. Specific praise for Anne from the Sales Progression team is fully deserved, her professionalism, honesty and tenacity helped us through this stressful period of time. Fully recommended.

Steven · 23 September 2023

★★★★★ 1/5

Google

Agents declined showing to my son who is a student with guaranteed income but would not accept his academic financial award letter as proof of income for a £1250 rental when we have been paying £1700 per month without issue for the last 3 years (academic monies are guaranteed vs unreliable employment income when people get laid off at the drop of a hat + businesses shut down more and more these days). They wouldn't even consider pursuing our interest with a UK guarantor. Needless to say, a horrible experience. Thanks for nothing.

Tabitha · 25 July 2023

★★★★★ 5/5

Google

Pearsons sold our house for us a couple of months ago. We found them to be a very professional, knowledgeable, friendly and proactive company. There are always obstacles and hiccups when buying or selling, and the people at Pearsons always … More

Matts · 27 April 2025

★★★★★ 5/5

Google

There is a reason why Pearsons have the best reputation in the area. My recent house purchase through Pearsons was as good an experience as you could hope for. Highly recommended

Paul · 20 June 2023