Trusted Agent profile
★★★★★
1,051 reviews across 4 offices and 3 platforms
Oaks Estate Agents has four offices, in Croydon and London (three offices). Together they have 1,051 reviews on three platforms, rated 4.7 out of 5 overall.
1,031
Reviews on Google
All 4 offices
1
Reviews on Facebook
Business-wide
19
Reviews on Trustpilot
Business-wide
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Oaks Estate Agents's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Oaks Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA truly outstanding performance by Oaks in selling our family home. Luka and Mason were professional, prompt and proactive at every step. I would thoroughly recommend them.
Hi Robert, Thank you for trusting us with the family home, I really appreciate it. Your review is really kind so thank you for taking the time to leave it. Thank you, James Byrne Managing Director
1/5
GoogleIf I could give 0 stars I would.. We would strongly advise people not to deal with Oaks. As first-time buyers, we found the experience misleading, sneaky, and incredibly frustrating. Important information was not disclosed upfront, which resulted in us spending money on solicitor fees, searches, and a mortgage application that we would not have paid had we known the true situation from the beginning. The lack of transparency made the whole process stressful and left us out of pocket. We felt the information was drip-fed and only came to light once our solicitor became involved. After withdrawing, we went with another local estate agent, and the difference was night and day - far more professional, honest, and transparent, resulting in a much better experience overall. This only highlighted how poor our experience with Oaks really was. We’ve since heard from others who have also had very negative experiences with Oaks, which sadly suggests this was not a one off situation. Proceed with extreme caution.
Hi M, I’m not sure who this is or whether the review is authentic, so could you please email me directly so I can look into it? My email address is james.byrne@oaksestateagents.com. Thank you, James Byrne Managing Director
5/5
GoogleLuca and Mason were great with selling my partners property. On the ball the whole process, highly recommend. Thanks both!
Hi Jas, Thank you for for taking the time to leave a wonderful review, it's much appreciated! Thank you also for working with us, we appreciate that too! Thank you, James Byrne Managing Director
5/5
GoogleDane and Daniel were excellent throughout the sale of our property. Professional, responsive, and proactive at every stage, they kept us well informed and helped move things along smoothly. Their knowledge of the process and clear communication made a stressful situation much easier to manage. Would happily recommend both of them and Oaks Estate Agents.
5/5
GoogleGreat Job, house secured, Merry Christmas guys!!
Hi Guiseppe, Thank you very much for leaving a review, it was a pleasure working with you and I hope you're happy in your home. Stay in touch and all the best. Thank you, James Byrne Managing Director
5/5
GoogleIt’s my pleasure to say how Professional and active this branch in South Norwood. Our house was sold very fast , we are very satisfied with the whole process and love to mention Dane the assistant manager who attended for the whole process was very helpful, calm and energetic ❤️ Thank you team South Norwood! Merry Christmas and Happy 2026 ! Best wishes ⭐️⭐️⭐️⭐️
Hi Renu, What a lovely review! Thank you so much fo r leaving it. Thank you for working with us and all the very best in the future. Thank you, James Byrne Managing Director
1/5
GoogleHOMECASTLE & STERLING ACKROYD much better! One of the worst estate agent experiences I’ve had. Check out TrustPilot too - If you are considering dealing with them and question EVERYTHING. The egotistical lies these estate agents will tell: I highly doubt the seller was happy with the service since they had to drop the price by 65k thus making a below average profit for the length of time owned and area (you can view previous sold price on Zoopla)! The sellers appeared so concerned about the estate agent's service & lack of knowledge that they made sure they were available to ask questions at every one of the multiple viewings I made - a practice I've never experienced by sellers in the many properties I visited (since the property was on the market a lot longer than it should have been). The fact that 2 flats adjacent & in my building chose to sell directly after mine didn't choose Oaks says it all (they in fact sold quickly as they were appropriately priced). The agent I dealt with, Dane was late on virtually every occasion and consistently unprofessional. The property was wildly overpriced and sat on the market for months before a significant reduction was finally made - a delay that directly caused me additional costs. When I attempted to renegotiate, I was met with an overly emotional and inappropriate reaction, which was embarrassing and entirely out of place in a professional transaction. Basic terms and conditions were never properly explained, and the agent was conspicuously absent at key handover, leaving me to sort matters out myself. Even after completion, I was repeatedly contacted over trivial issues, long after any professional relationship should have ended. Overall, this was an inefficient, poorly managed service driven more by ego than competence. I would strongly advise sellers & buyers to look elsewhere.
Hi G, Firstly, if Dane was ever late, I’m sorry. That is uncharacteristic and should never happen. Please accept my sincere apologies on that front. Secondly though, this 1* review is the result of us doing a great job for the seller, who, I should mention, was delighted with the services we provided. As this was almost six months ago, I’ve had to dig the file out and the harsh reality is, you attempted to renegotiate the agreed sales price unjustly with our seller just ten days before you eventually exchanged contracts. This is a hideous practice, known as gazundering, and it’s something we will never, ever, entertain. We didn’t on this occasion which is why you ultimately paid the agreed price to our seller. Lastly, we reached out at the sellers’ request, the people we act for, at the request of your fellow leaseholders, and because a parcel had been accidentally sent to the sellers’ former address. As such, if you are a prospective seller reading this, you should be reassured that we are an estate agent who will not be pushed around by buyers who unfairly attempt to renegotiate at the last minute. EDIT: The reviewer continues to edit the review, including a change to their name. I'm not going to leave anymore responses because as I stated in my initial response, we will not be pushed around by unethical buyers who attempt to gazunder and renegotiate with our clients. Like the reviewer says, have a look at Zoopla, especially on that road as we proudly hold the record price for the road. Our seller achieved the price we set out to achieve though and was happy with the service, so much so, that they even purchased a new property through us! Thank you, James Byrne Managing Director
1/5
GoogleIf I could give 0 stars I would.. We would strongly advise people not to deal with Oaks. As first-time buyers, we found the experience misleading, sneaky, and incredibly frustrating. Important information was not disclosed upfront, which resulted in us spending money on solicitor fees, searches, and a mortgage application that we would not have paid had we known the true situation from the beginning. The lack of transparency made the whole process stressful and left us out of pocket. We felt the information was drip-fed and only came to light once our solicitor became involved. After withdrawing, we went with another local estate agent, and the difference was night and day - far more professional, honest, and transparent, resulting in a much better experience overall. This only highlighted how poor our experience with Oaks really was. We’ve since heard from others who have also had very negative experiences with Oaks, which sadly suggests this was not a one off situation. Proceed with extreme caution.
Hi M, I’m not sure who this is or whether the review is authentic, so could you please email me directly so I can look into it? My email address is james.byrne@oaksestateagents.com. Thank you, James Byrne Managing Director
1/5
TrustpilotMisleading, Non-Transparent, and Costly Experience
If I could give 0 stars I would.. We would strongly advise people not to deal with Oaks. As first-time buyers, we found the experience misleading, sneaky, and incredibly frustrating. Important information was not disclosed upfront, which resulted in us spending money on solicitor fees, searches, and a mortgage application that we would not have paid had we known the true situation from the beginning. The lack of transparency made the whole process stressful and left us out of pocket. We felt the information was drip-fed and only came to light once our solicitor became involved. After withdrawing, we went with another local estate agent, and the difference was night and day - far more professional, honest, and transparent, resulting in a much better experience overall. This only highlighted how poor our experience with Oaks really was. We’ve since heard from others who have also had very negative experiences with Oaks, which sadly suggests this was not a one off situation. Proceed with extreme caution.
1/5
TrustpilotSouth Norwood: Worst estate agent experience
HOMECASTLE & STERLING ACKROYD much better!! One of the worst estate agent experiences I’ve had. The agent I dealt with, Dane, was late on virtually every occasion and consistently unprofessional. The property was wildly overpriced and sat on the market for months before a significant reduction was finally made, a delay that directly caused me additional costs. When I attempted to renegotiate, I was met with an overly emotional and inappropriate reaction, which was embarrassing and entirely out of place in a professional transaction. Basic terms and conditions were never properly explained, and the agent was conspicuously absent at key handover, leaving me to sort matters out myself. Even after completion, I was repeatedly contacted over trivial issues, long after any professional relationship should have ended. Overall, this was an inefficient, poorly managed service driven more by ego than competence. I would strongly advise buyers to look elsewhere.
5/5
GoogleBrilliant Team! Really know the area, got us above asking price, and helped navigate a slightly complicated process/ manage the buyers expectations well as things changed. Got viewings in quickly and swiftly, got offers very quickly and …
5/5
GoogleI recently had a flat viewing with Andree and although the flat ended up not being exactly what I was looking for, Andree remained nothing but patient and understanding of my thoughts. He also came prepared with additional properties that he thought may be suitable and gave me some really helpful and transparent advice for my property search, all of which was really appreciated especially as a first time buyer! Ahead of the viewing I also had a couple phone calls with Saif who was really attentive in listening to what I was looking for in my property search. All in all a great team to work with so far.
2/5
GoogleI am not fond of cold callers. I am even less fond of people who call you and when challenged as to how they gained your number come up with some nonsense about valuing your home "a few years back", Having owned the property for 40 years I know that never happened and I would likely have gone to a more local estate agent. Pleasant enough chap on the phone though hence two stars for effort
Hi John, Not entirely sure what has happened here, I'm going to look into it. Apologies nonetheless. Thank you, James Byrne Managing Director
5/5
GoogleMontel and Dane were truly wonderful with us, hard working, patient, kind and very good at their jobs. And when we found our dream home Montel was there, guiding us every step of the way. Calm, honest and so supportive. We really recommend Oaks! Milo and Saria.
Hi Milo, That's a really glowing review, I really appreciate you taking the time. Congratulations with the move, stay in touch. Thank you, James Byrne Managing Director
5/5
GoogleThe team has got me an offer super fast and made the process quick and easy. Thank you.
Hi Lenka, Thank you very much for working with us! Well done with the sale. Thank you, James Byrne Managing Director
5/5
GoogleWe found the experience very professional, polite and efficient. Buying and selling at the same time can be a stressful time however, Oaks made it as stress free and smooth as possible. Great effort to the South Norwood team, and a special thanks to Montel who was with us every step of the way and was instrumental in our sale. Fantastic!
Hi Mark, It was great to work with you! Thank you very much for trusting me and the team. Congratulations with the move and thank you for the review. Thank you, James Byrne Managing Director
5/5
GoogleGreat bunch and great service from the guys there… We dealt mainly with Montel who was very friendly and understanding and they all helped us through every step of the way.
Hi Ben, Thank you for taking the time to leave a 5* review, it's really appreciated. Thank you, James Byrne Managing Director
5/5
GoogleFrom start to finish I have received excellent service from everyone I have dealt with at Oaks Estate Agents in Streatham. James Poll has been outstanding in helping me sell the property, he has always been approachable and willing to chase if necessary and also to clarifying things if I didn't quite understand. I would highly recommended using this estate agent if you are in the process of selling your property.
5/5
GoogleHelpful in selling my flat in Streatham - quick to respond to queries and kept on top of solicitors and made sure everything kept moving. Would recommend their services.
1/5
GoogleProcured services as a landlord, very aggressive when issues arise and side with the tenant into post termination of services. Suspected response to this review is to deflect the issue.
We are always happy to hold up our hands when we get something wrong. However, Jonathan has raised several complaints with The Property Ombudsman, and on each occasion none of his complaints have been upheld, which is telling.
5/5
GoogleWe have worked with Oaks Estate Agents for some time as a Pest Control Service provider. They are always professional and care about their clients. Thanks as always for being a pleasure to work with. Sean (Director Pestforce)
5/5
GoogleOutstanding service. Andree, Vas and Gabriel were quick, friendly, and worked incredibly hard on our behalf to secure a quick sale and an excellent price for our flat. We believe that they are a perfect example of why going for a local, smaller estate agent can be a much better choice than some of the bigger names.
5/5
GoogleWe recently purchased a property through Oaks Estate Agents and overall had a positive experience. Dane, our estate agent, was super helpful in showing properties and throughout the buying process. We had an affinity with him and were grateful that he was able to find us a house. The buying process was smooth, communication was clear, and everything moved along efficiently, and the experience was handled professionally throughout.
Hi Bianca, Congratulations with the purchase! Thank you very much for the brilliant review as well. Thank you, James Byrne Managing Director
5/5
GoogleThank you Chloe for your excellent managment of my property. You have allways promptly deal with the required managment issues to high standard. Thanks a lot. Thank you also to Samyul who has also always been extremely helpful and responsive to all my queries. Having you both on board it is a plus++ for Oaks.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Croydon has the most, with 395 reviews rated 4.7 out of 5, followed by London (270 Streatham High Road) with 294.
The four Oaks Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Oaks Estate Agents, Croydon won Platinum; Oaks Estate Agents, London won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
