Oaks Estate Agents reviews

★★★★★ 1/5

Google

HOMECASTLE & STERLING ACKROYD much better! One of the worst estate agent experiences I’ve had. Check out TrustPilot too - If you are considering dealing with them and question EVERYTHING. The egotistical lies these estate agents will tell: I highly doubt the seller was happy with the service since they had to drop the price by 65k thus making a below average profit for the length of time owned and area (you can view previous sold price on Zoopla)! The sellers appeared so concerned about the estate agent's service & lack of knowledge that they made sure they were available to ask questions at every one of the multiple viewings I made - a practice I've never experienced by sellers in the many properties I visited (since the property was on the market a lot longer than it should have been). The fact that 2 flats adjacent & in my building chose to sell directly after mine didn't choose Oaks says it all (they in fact sold quickly as they were appropriately priced). The agent I dealt with, Dane was late on virtually every occasion and consistently unprofessional. The property was wildly overpriced and sat on the market for months before a significant reduction was finally made - a delay that directly caused me additional costs. When I attempted to renegotiate, I was met with an overly emotional and inappropriate reaction, which was embarrassing and entirely out of place in a professional transaction. Basic terms and conditions were never properly explained, and the agent was conspicuously absent at key handover, leaving me to sort matters out myself. Even after completion, I was repeatedly contacted over trivial issues, long after any professional relationship should have ended. Overall, this was an inefficient, poorly managed service driven more by ego than competence. I would strongly advise sellers & buyers to look elsewhere.

Local · 22 December 2025

★★★★★ 5/5

Google

I recently sold my late mother’s property through Oaks Estate Agents and was thoroughly impressed by the level of service I received. The team demonstrated excellent knowledge of the housing market and guided me through every stage of the process with professionalism and clarity. They were always prompt in responding to my queries and worked hard to secure the best possible price for the property. The sale was completed in record time - the efficiency and speed of the process genuinely shocked me. During what was a difficult time, Oaks made the process as stress-free as possible. I would absolutely use them again and wouldn’t hesitate to recommend them to anyone looking to sell their home. Special thanks to Daniel

Linton · 12 November 2025

★★★★★ 5/5

Google

An Exceptional Experience with Montel ​I just bought my first house in South London, and I honestly couldn’t have asked for a better experience. ​As a first-time buyer, I was a bit nervous about the whole process, but Montel made everything so much easier than I expected. ​What I really appreciated was how genuine he was, and I now consider Montel a real friend, not just an agent I bought my house through. There was no pressure or sales talk, as he even just wished me happy birthday. It was mainly just honest advice and support from someone who clearly knows the South London market inside out. ​Montel was friendly, approachable, and always quick to reply. No question was ever too small. He explained everything clearly and kept me updated every step of the way, which really helped take the stress out of it all. ​Thanks to Montel really goes the extra mile and makes you feel completely looked after. Montell is the best estate agent in South London in my opinion.

Yves · 12 November 2025

★★★★★ 5/5

Google

We found the experience very professional, polite and efficient. Buying and selling at the same time can be a stressful time however, Oaks made it as stress free and smooth as possible. Great effort to the South Norwood team, and a special thanks to Montel who was with us every step of the way and was instrumental in our sale. Fantastic!

Mark · 5 December 2025

★★★★★ 5/5

Google

Montel and Dane were truly wonderful with us, hard working, patient, kind and very good at their jobs. And when we found our dream home Montel was there, guiding us every step of the way. Calm, honest and so supportive. We really recommend Oaks! Milo and Saria.

Milo · 10 December 2025

★★★★★ 5/5

Google

We had a very positive experience with Oaks. Dane was professional, friendly and helpful during the viewings and Montel went above and beyond to make sure the purchase of our new home and the sale of our previous property went through - thank you

Charlotte · 12 November 2025

★★★★★ 5/5

Google

I observed Oaks Estate Agents before I made the decision to instruct them on my sale. I highly recommend them even if you are only considering selling your home. They are extremely professional and attentive to their clients they keep you informed, uptodate with texts and emails, give feedback but ultimately, get your home sold rather than have it languish on the market for months. It’s a core strength of Oaks sales team. Thank you. Thank you Oaks.

Sandra · 17 February 2026

★★★★★ 5/5

Google

A great experience selling my home with Oaks estate agents on Portland Road. I couldn’t have asked for nicer guys. So thanks Montel, Daniel and Dane for everything. A special shout out for Montel who made this journey so much easier for me.

Michelle · 17 October 2025

★★★★★ 5/5

Google

Great experience with Montel at Oaks! In the end, the process of buying a house was made very smooth. Montel kept me in the loop with everything and was completely on top of the whole process. I'd certainly use them again.

Laurence · 17 October 2025

★★★★★ 5/5

Google

We’ve had the best experience with Oaks selling our home! They put in so much effort and hard work to actively get viewings in and always kept us updated throughout. Daniel was great from start to finish with his advice and time spent on the phone explaining things to me! I have no doubt it’s thanks to Daniel and Dane and the rest of the team that we are due to move just 4 months after going live! Would highly recommend!

Tamsin · 18 May 2024

★★★★★ 5/5

Google

A massive thanks to Dane from the Oaks branch located at South Norwood, in assisting myself and wife in purchasing our desired home. He was extremely helpful from initial booking of appointment to viewing the property and negotiating our …

Shawn · 17 October 2025

★★★★★ 1/5

Google

If I could give 0 stars I would.. We would strongly advise people not to deal with Oaks. As first-time buyers, we found the experience misleading, sneaky, and incredibly frustrating. Important information was not disclosed upfront, which resulted in us spending money on solicitor fees, searches, and a mortgage application that we would not have paid had we known the true situation from the beginning. The lack of transparency made the whole process stressful and left us out of pocket. We felt the information was drip-fed and only came to light once our solicitor became involved. After withdrawing, we went with another local estate agent, and the difference was night and day - far more professional, honest, and transparent, resulting in a much better experience overall. This only highlighted how poor our experience with Oaks really was. We’ve since heard from others who have also had very negative experiences with Oaks, which sadly suggests this was not a one off situation. Proceed with extreme caution.

M · 19 December 2025

★★★★★ 5/5

Google

Oaks, especially Dane, were fantastic from begining to end. They are very quick to help and impressively competent. I worked with Dane for the majority of the process and was really pleased with how helpful he was, walking me through the entire process. I highly recommend both Dane and Oaks Estate Agents if you're serious about property purchase

Umer · 17 January 2026

★★★★★ 5/5

Trustpilot

Best estate agents by a mile!

Oaks in Addiscombe recently sold our house, and what an experience it was! They are light years ahead of other agents, highly professional, friendly and efficient. They are constantly on it, even post sale. They made us feel like we were their only clients and I would use them again in a heartbeat, highly recommend! Special mention to Mason, Louis & Luca. Thank you for being such a pleasure to deal with!

Alexandria · 2 September 2025

★★★★★ 5/5

Google

We have just bought a house through Oaks and Dane and Daniel were absolutely fantastic, we can’t thank them enough for all their help. They not only were so professional, helpful and knowledgable with the house we have bought but also amazing at chasing the progress of our sale and keeping that moving (which was listed with a different agent). They were always fully aware of what was happening with both our sale and the purchase and kept us updated at all times. They also chased solicitors and external parties and took so much of the stress out of the situation by being so on the ball. Being able to WhatsApp Dane and Daniel was so helpful and they always replied promptly. They treated us with so much respect and consideration at all times and we can’t recommend them highly enough. Thank you so much guys!

Beth · 20 December 2023

★★★★★ 5/5

Google

I’m really pleased with Oaks and their service. Communication was brilliant from start to finish, felt easy and stress free. Dane was great, I highly recommend him. The best test… he sold my house promptly at a price I was really happy with. Can’t fault them. Daniel and Montel also great.

Ruth · 17 February 2026

★★★★★ 5/5

Google

Daniel and Dane did a fantastic job with the sale of our property. We were selling in a tricky time in the market, but they kept the viewings coming, and secured us an offer in good time. Daniel initially knocked on our door after seeing a sign of another agent, who was struggling with securing an offer, going up outside our house. Daniel then suggested a few different options and was very proactive in getting us to market. Daniel and Dane kept us up to date during the process, managing the progress of the wider chain, providing honest advice throughout and also chasing various solicitors to keep things moving as much as possible. We're really grateful for the hard work that Daniel, Dane and the wider Oaks team have put in, and have no hesitation in recommending them for anyone looking for estate agents in South Norwood. Thanks guys!

Kirill · 20 November 2023

★★★★★ 5/5

Google

We’ve been dealing with Oaks - specifically Dane for over a year trying to find the right house. When a purchase fell through he tried his very best to find us another option that suited us and our changing circumstances. He called us directly to let us know about a property that had just become available and the match up was perfect - for us and the sellers. Dane worked really hard to get our purchase over the line in a very time sensitive situation. The communication was always good - being able to WhatsApp was brilliant and he was also very active in driving things through with solicitors etc. We owe Dane a lot for matching us with our new home and on a personal level I liked dealing with him. There didn’t feel like there was any ego or the common estate agent “bluster” that we’ve encountered a lot on our search. Would very much recommend. Thanks Dane!

Huw · 20 November 2023

★★★★★ 5/5

Google

Our experience with the Oaks team was exceptional from the first meeting to the final completion. They consistently had our backs and were on the ball throughout the entire process. In fact, when a buyer unexpectedly backed out for personal reasons beyond our control, they promptly arranged for the next potential buyer to view our home on the same day, and that individual ended up purchasing the property. I can't recommend Dane, Daniel, and George highly enough, they truly are the ultimate dream team.

Cherelle · 20 November 2023

★★★★★ 5/5

Google

Having lost my sister and having her flat to sell I contacted three local estate agents and Oaks were AMAZING! They are a super team and obviously keep each other informed. Everyone was so professional and informative. Thank you so much George for the attention and selling the flat so seamlessly. Though an emotional time for me, George and his team were fantastic and I could not rate them highly enough! Don’t waste your time with the others. These guys know what they’re doing with a positive, friendly and professional attitude! 10*

Jacqueline · 20 November 2023

★★★★★ 5/5

Google

I had an excellent experience with Oaks. Montel kept me well-informed every step of the way and managed to push the deal through to exchange in just 19 days. Highly recommended!

Sam · 17 October 2025

★★★★★ 5/5

Google

Daniel, Dane and George of Oaks estate agents, Portland Road dealt with the process of selling my late relatives bungalow in 9 weeks. Dane conducted the open house viewings with giving us honest feedback and what the viewers thought the bungalow was worth. George booked 2 buyers in for the open day of which resulted in securing a sale for us on the first viewing day. The team of Oaks at Portland Road did a great job working with the solicitors to keep the process on track. All went according to plan in a timely and professional manner. Communications were easy and always friendly and supportive.We were contacted directly by Daniel as exchange and completion dates were at short notice for our agreement and signatures with our solicitors.We would recommend them to anyone who wants a stress free service.

Ginette · 21 October 2023

★★★★★ 5/5

Google

Dane and Daniel were excellent throughout the sale of our property. Professional, responsive, and proactive at every stage, they kept us well informed and helped move things along smoothly. Their knowledge of the process and clear communication made a stressful situation much easier to manage. Would happily recommend both of them and Oaks Estate Agents.

Dyson · 24 December 2025

★★★★★ 5/5

Google

As a first time buyer, I was an absolute novice at house-buying. However Oaks and Dane made the experience seamless. I had SO many questions and worries going into the process but was reassured along the way and kept in the loop with every step. I was super lucky that offer to completion only took 3 months and am now pinching myself daily that i'm living in the my dream home. I would recommend Oaks and Dane and the team & use them again for my next move without a doubt.

Megan · 22 August 2023