Oaks Estate Agents London reviews

★★★★★ 5/5

Trustpilot

Exceptional Service from a Stellar Team

Exceptional Service from a Stellar Team I cannot recommend the team at Oaks West Norwood highly enough. Selling a property can be an incredibly stressful journey, but this team made it feel like a seamless, well-managed experience from start to finish. Thanks to James for setting the tone for the entire process. Right from the very first visit, his professional approach, deep market knowledge, and honest advice gave us the immediate confidence that we were in the right hands. A huge thank you to Vas, who handled the viewings with absolute grace. Vas’s patience and persistence were unmatched. He was always punctual and positive, keeping us updated every step of the way. Thanks Andree for stepping in during the final phase to provide that crucial senior oversight. His leadership ensured the momentum never slowed down and that everything remained on track during the most critical period. While Andree steered the ship through the final phase, Gabriel took the lead on the ultimate closing. His negotiation skills are second to none, ensuring we achieved the best possible value for our flat. His genuine customer care, vast expertise, and calm demeanor were exactly what we needed to get across the finish line. He is a truly trustworthy professional and cannot thank him enough. If you are looking for an agency that combines strategic expertise with a personal, dedicated touch, Oaks West Norwood is the place to go. Thank you all for a fantastic job! Laura & Tony

Laura · 12 May 2026

★★★★★ 5/5

Google

After having various valuations, we decided to choose Oaks in Streatham. James Poll and his team marketed our property and managed the presentation, photography and viewings smoothly. We were kept informed of viewings and offers and we were advised on the best way to move forward with the elements of the sale process. In a difficult market, James managed to facilitate a sale which suited both parties. Oaks proved to be good with their communication with us as well as their professionalism.

M · 16 March 2026

★★★★★ 5/5

Trustpilot

Very impressed with Oaks

I used Oaks to sell my one-bed flat in Tulse Hill. A bit of an ugly duckling, but a great space - it needed selling to people though. Tough market but they got it done, with multiple offers. What really impressed me was the tenacity with which they pushed the conveyancing through as that is a slow process these days. Specials thanks to Andree and Gabriel. Thanks guys

Richard · 11 June 2026

★★★★★ 5/5

Google

Overall positive experience. As with buying/selling - It’s been a whirlwind rollercoaster. Our main point of contact was Luca, who has been excellent in guiding us from the first viewing all the way through to completion. Luca was excellent at keeping us updated, managing viewings, and helping us stay on top of the process of purchasing our new home. Despite expected and a few unexpected hurdles, Luca worked to keep things moving smoothly and as swiftly as possible, coordinating all parties involved in the pipeline. Thank you Luca for being proactive, positive during high a few stress situations and helping us keep things on track with our purchase! ⭐ 5 stars for Luca

Honest · 16 January 2026

★★★★★ 5/5

Google

From start to finish I have received excellent service from everyone I have dealt with at Oaks Estate Agents in Streatham. James Poll has been outstanding in helping me sell the property, he has always been approachable and willing to chase if necessary and also to clarifying things if I didn't quite understand. I would highly recommended using this estate agent if you are in the process of selling your property.

Linda · 5 December 2025

★★★★★ 5/5

Trustpilot

Best estate agents by a mile!

Oaks in Addiscombe recently sold our house, and what an experience it was! They are light years ahead of other agents, highly professional, friendly and efficient. They are constantly on it, even post sale. They made us feel like we were their only clients and I would use them again in a heartbeat, highly recommend! Special mention to Mason, Louis & Luca. Thank you for being such a pleasure to deal with!

Alexandria · 2 September 2025

★★★★★ 5/5

Google

We had a great experience dealing with Oaks, in particular James Poll and Jonas. From initial viewings through to property purchase they were very responsive throughout. Accommodating several viewings to ensure we had all the information we needed and being supportive throughout the negotiation process. We would highly recommend Oaks as a professional and knowledgeable agency.

Thaisa · 16 January 2026

★★★★★ 5/5

Google

Had a great experience with Oaks Streatham, brill people, James Poll stood out from the start, v professional and efficient; also, oh so patient - genuinely a really nice person! Jonas was v effective in his sales pitches! Highly recommend this team! They look well after their customers!! Huge thanks!!

Oksana · 16 January 2026

★★★★★ 5/5

Trustpilot

Great Experience with Oaks Mitcham

Great Experience with Oaks Mitcham - we changed to Oaks after struggling to sell our house with another agent. Dagmara and Courtney were really proactive and kept us updated throughout the process. They also assisted with our onward house purchase which was an amazing help. It was all very smooth and was a very positive experience - would happily recommend.

Jo · 23 September 2025

★★★★★ 5/5

Google

I had an amazing experience with Oaks Estates, thanks to Therondo, the agent I dealt with directly. He went above and beyond to ensure I got the apartment I really wanted after I shared my reasons for needing it. He was professional, understanding, and incredibly helpful throughout the process. Therondo was also prepared to assist me in finding another option if needed, but fortunately, everything worked out perfectly with the one we asked for. I highly recommend Oaks Estates and especially commend Therondo for his excellent service. Great guy!

Kuti · 16 January 2025

★★★★★ 5/5

Trustpilot

Exceptional Service from Start to Finish, Highly Recommended!

We had a fantastic experience with Oaks Estate Agents, who represented us in both our sale and purchase. They handled everything with exceptional professionalism and a genuine friendliness. Managing both sides of the process can be complex, but the team made it feel smooth and well-coordinated from start to finish. They provided clear guidance at every stage, kept everything on track, and were always available to answer questions or step in when needed. Their communication was excellent throughout with regular interactions, authentic relationships and a proactive approach that helped avoid unnecessary stress. We always felt as if they made the sale/purchase their own personal mission to resolve. What really stood out was their ability to manage all stakeholders effectively and keep momentum going on both transactions. It made a huge difference having one team overseeing everything with such attention to detail. We are incredibly grateful for their support and wouldn’t hesitate to recommend Oaks Estate Agents to anyone looking for a reliable, efficient, and highly professional service in the areas they cover.

Oliver · 21 April 2026

★★★★★ 5/5

Google

If you are considering selling your property in SW16, I would highly recommend Oaks. In challenging market conditions we were considering both selling and renting. Valuations were quickly organised at our convenience. The team had completed research before arriving and we were provided with comparable properties that they had sold/rented recently to guide us. We chose to see our property. The whole Oaks team were very proactive and responsive to our questions. We were always able to get in touch quickly and were given helpful guidance. Thank you to Pav for his enthusiasm and kindness in showing the property and keeping us updated with feedback. He was doggedly determined to ensure as many viewings as possible and followed up with interested parties to organise second viewings quickly. Once a sale had been agreed, we were very grateful to James for his calm, pragmatic approach. He is very experienced and helped both sides to reach an agreement.

Rebecca · 10 August 2024

★★★★★ 5/5

Google

We had a good experience with Oaks Estate agents. Ruby was very helpful throughout the process of renting a property. A lot of it was done online which was very helpful. It was done quickly as well. In one week we had the apartment sorted.

Andrei · 13 October 2025

★★★★★ 5/5

Google

Myles at Oaks Estate Agent was fantastic to work with from the very start. He was proactive, professional, and honest throughout the whole process of helping us rent our property. He took the time to explain lots of things along the way, …

Onereviewatatime · 16 October 2025

★★★★★ 5/5

Trustpilot

I had a really good experience with…

I had a really good experience with Oaks. Jack was excellent in the lettings team whilst I rented it out offering full management for a competitive rate and Dane in the sales team helped me find a buyer and assisted with the sale. I’ve found them all to be very professional and have managed my property without any issues over the last 3 years.

Tracey · 12 February 2025

★★★★★ 5/5

Google

In the often stressful world of real estate, finding the right agent can make all the difference. My recent experience with Steven at Oaks Estate Agents was nothing short of exceptional. From the very beginning, Steven demonstrated an unparalleled level of professionalism, expertise, and genuine care for my needs. As I embarked on the journey of selling my home, Steven patiently guided me through every step of the process. His in-depth knowledge of the local market, coupled with his astute understanding of my unique situation, set him apart from the rest. Steven meticulously crafted a comprehensive marketing strategy that showcased the unique charm and value of my property. They skillfully navigated negotiations, ensuring that I received the best possible price for my home. Throughout the entire process, Steven kept me informed and updated, providing clear explanations and answering all my questions with patience and expertise. What truly struck me about Steven was his unwavering commitment to going the extra mile. He never hesitated to put in the extra effort, whether it was coordinating with contractors, arranging for staging, or even lending a helping hand with the move. In a world where many real estate agents prioritize their own agenda over their client's best interests, Steven stands out as a true gem. His integrity, dedication, and genuine care for their clients are evident in every aspect of their work. Without hesitation, I recommend Steven and Oaks Estate Agents to anyone seeking an exceptional real estate experience. You can be confident that your property will be in the hands of a true professional who will go above and beyond to achieve your desired outcome. Thank you, Steven, for making the process of selling my home seamless, stress-free, and ultimately, a resounding success.

Tanya · 26 May 2024

★★★★★ 5/5

Google

My experience with oaks has been amazing. Although they initially did my valuation i went with Annother estate agent which a friend had recommended which was a bad decision. However James kept in touch,once out of contract I moved over to Oaks. Michael and sol came to view the house and asked questions. Viewings started relatively quickly and frequently. I received an offer not too long after. Michael held my solicitors to task. He frequently emailed them and kept me constantly updated.The whole process moved swiftly without any issues. I would recommend oaks ,it was been a fantastic stress free experience selling my house with them All in the month of my birthday ! Thankyou Michael and the team.

Vinette · 26 April 2024

★★★★★ 1/5

Trustpilot

Misleading, Non-Transparent, and Costly Experience

If I could give 0 stars I would.. We would strongly advise people not to deal with Oaks. As first-time buyers, we found the experience misleading, sneaky, and incredibly frustrating. Important information was not disclosed upfront, which resulted in us spending money on solicitor fees, searches, and a mortgage application that we would not have paid had we known the true situation from the beginning. The lack of transparency made the whole process stressful and left us out of pocket. We felt the information was drip-fed and only came to light once our solicitor became involved. After withdrawing, we went with another local estate agent, and the difference was night and day - far more professional, honest, and transparent, resulting in a much better experience overall. This only highlighted how poor our experience with Oaks really was. We’ve since heard from others who have also had very negative experiences with Oaks, which sadly suggests this was not a one off situation. Proceed with extreme caution.

Anonymous · 18 December 2025

★★★★★ 1/5

Trustpilot

South Norwood: Worst estate agent experience

HOMECASTLE & STERLING ACKROYD much better!! One of the worst estate agent experiences I’ve had. The agent I dealt with, Dane, was late on virtually every occasion and consistently unprofessional. The property was wildly overpriced and sat on the market for months before a significant reduction was finally made, a delay that directly caused me additional costs. When I attempted to renegotiate, I was met with an overly emotional and inappropriate reaction, which was embarrassing and entirely out of place in a professional transaction. Basic terms and conditions were never properly explained, and the agent was conspicuously absent at key handover, leaving me to sort matters out myself. Even after completion, I was repeatedly contacted over trivial issues, long after any professional relationship should have ended. Overall, this was an inefficient, poorly managed service driven more by ego than competence. I would strongly advise buyers to look elsewhere.

G · 18 December 2025

★★★★★ 5/5

Trustpilot

I had a wonderful experience buying a…

I had a wonderful experience buying a property. Highly recommend, everything was done professionally and responsibly. Thanks to Maia from Burnham branch.

Petro · 28 February 2026

★★★★★ 5/5

Google

Oaks more specifically Rayaan has been excellent from start to finish in assisting us in letting out our property. We are first time landlords and Rayaan has made the process as smooth as possible noting the legal hoops we are required to learn and jump through along the way. I would recommend Ray any day of the week and look forward to a continued partnership through the years.

Ashley · 24 September 2024

★★★★★ 5/5

Google

The team at Oaks Estate Agents were fantastic to work with, especially Becky and Rhianna. They were kind, understanding, and always approachable throughout the entire process. Nothing ever felt like too much trouble, and they took the time …

Ineke · 16 September 2025

★★★★★ 1/5

Trustpilot

One star overrated

One star overrated! I would highly recommend clients to use another firm. If you want the coy boys of agents to deal with property matter these are your guys! They have boasted their many year of experience and in reality, no communication, no emails and poor attendance at a given time. I wasn’t allowed to view a property after I had a dismissed call with the agents as they couldn’t even have the decency to appear at the property. Guys don’t bother with these amateur company and be spoken to like a child. Worst customer service and dumbfounded company as to say. I hope you guys go bust!

Aadam · 17 November 2025

★★★★★ 1/5

Trustpilot

No Show

The agency didn’t bother turning up to my arranged viewing. Communication was awful to advise what was going on. Told ‘he’s 2 minutes away’ and still wasn’t there after 15 minutes. Having viewed the advert after it showed as ‘sold subject to contract’ so they clearly just didn’t bother turning up as the property had sold. All it would have taken was an email or phone call to say the property had been taken off the market. If this is what they’re like for arranging a viewing I dread to think if you are buying or selling through them. Will avoid this agency moving forwards.

B · 27 September 2025