Oaks Estate Agents reviews

★★★★★ 5/5

Google

Simply incredible service from Jack + Becky. Sensational duo and oaks are very lucky to have these 2 on the team. Delighted is not the word. If you’re a landlord and struggling to find tenants go with oaks. Tenants found within a week and for the asking price !

TheOdonz · 26 December 2025

★★★★★ 5/5

Google

Oaks were fantastic throughout the whole process of marketing and managing the sale of our house. They suggested a smart marketing approach which led to a quick sale, found a very committed buyer, and were incredibly active in chasing solicitors to make sure the sale stayed on track. I would highly recommend Mason, Courtney and the team to anyone looking to sell

Julia · 19 March 2026

★★★★★ 5/5

Google

Dane Reynolds has been amazing, we had some bad luck this year trying to buy a house but Dane at every step has been incredibly helpful, quick at responding and really kind to our circumstance. They never gave up on us and we are now moving into our new home next week. Thank you for all your help!!!

Matilda · 26 March 2026

★★★★★ 5/5

Google

After an unsuccessful and stressful experience with another local agent, Daniel sold our house that had been empty for 6 months above the asking price. From the first telephone conversation we were made to feel at ease and confident. Daniel went through the whole process with us and answered our endless questions. We were already very stressed at the time with having to pay for two mortgages however Daniel put our concerns to rest. Daniel negotiated the best price for us once interested buyers were found. After this the whole sale process went smoothly. I highly recommend Daniel at Oaks and would not hesitate to go back to him in the future.

Maneesha · 11 August 2025

★★★★★ 4/5

Google

Recently my husband and I started looking at flats to move out. We saw a tew properties online and I spoke to Victoria Byiers who was very kind and assisted me in my requests to book viewings effective immediately. She asked me questions to understand our preferences and what we are looking for. Her customer service was absolutely excellent. Later that day, she found another property that matched our key preferences and sent it to me via email which is now the flat we are moving into. The viewing was done by Hannah, who was really lovely and was open to any questions. Throughout the process and especially as first-time renters, we had many queries and property related / general questions, Victoria made sure she answered them clearly and as quick as possible. While she was away, her colleagues answered her emails on her behalf which was great for us. The team work very well together and have great communication which is a rare find usually in estate agencies. Thanks a lot Victoria and Oaks for all your help in assisting us to move into our very first home together! :)

Syeda · 9 August 2025

★★★★★ 5/5

Google

After seeing a house that was of interest to myself and my girlfriend, we called and spoke to Yousef on the phone. I was immediately impressed by his professionalism and knowledge of the property and local area. We agreed to book a viewing the following week. Yousef gave us a detailed tour of the property and again was impressed by Yousefs knowledge and ability to answer questions that we had. Although we didn’t proceed with this particular property, we will definitely be utilising Yousefs knowledge and oaks estate agency in the future.

Alex · 21 May 2024

★★★★★ 2/5

Google

Really disappointed - I called Oaks asking them to come and do a valuation of my property. Josh put an appointment in the diary. He never showed. When I called the office after waiting at my property for him to come, Yousef apologised profusely saying that there’s no record of the appointment on the system, perhaps it hadn’t been saved properly or something. He booked me in again (after going through my details on the phone for the second time). He never showed. I managed to send him a message asking if he was still coming which was forwarded to the office so they called me. They apologised profusely stating that Yousef was unexpectedly out of the office. Is there no system in place for when a member of staff is “unexpectedly out of the office” to check their appointments and call ahead rather than letting customers wait around and waste their time? Considering this was the second time this happened, I was expecting to be really looked after and fussed over with the second appointment - hence the disappointment level when it was another no show with no communication.

Gina · 14 May 2024

★★★★★ 5/5

Google

James, Gabriel and their team at Oaks in Addiscombe are a breath of fresh air in an industry which is saturated by companies and individuals who are dishonest and misleading. They handled the sale of our property very efficiently and professionally. They were a pleasure to deal with at all times. Unlike some of their larger competitors they keep you updated and informed regularly. Their transparent approach and sound advice was most welcome. It’s a shame that Gabriel is an Arsenal supporter but you can’t have it all I guess!

Oliver · 12 May 2024

★★★★★ 1/5

Google

If I could give 0 stars I would.. We would strongly advise people not to deal with Oaks. As first-time buyers, we found the experience misleading, sneaky, and incredibly frustrating. Important information was not disclosed upfront, which resulted in us spending money on solicitor fees, searches, and a mortgage application that we would not have paid had we known the true situation from the beginning. The lack of transparency made the whole process stressful and left us out of pocket. We felt the information was drip-fed and only came to light once our solicitor became involved. After withdrawing, we went with another local estate agent, and the difference was night and day - far more professional, honest, and transparent, resulting in a much better experience overall. This only highlighted how poor our experience with Oaks really was. We’ve since heard from others who have also had very negative experiences with Oaks, which sadly suggests this was not a one off situation. Proceed with extreme caution.

M · 26 December 2025

★★★★★ 5/5

Google

Oaks were amazing! They helped me finding tenants for my flat and I couldn’t be happier with them. Special mention to Jack Holloway from the Croydon office, who constantly stayed in touch with me way before the flat was available for the new tenants and kept the communication smooth while I was abroad. Sam Halfpenny was also great, he helped me with the deposit protection when I got stuck with it. Last but not least, Alison Polit who was also a superstar! Highly recommend ✨

Kate · 12 February 2024

★★★★★ 5/5

Google

If you are planning to sell a property in Croydon, look no further! Oaks have sold our first family home and we couldn’t be happier customers. Selling a house is a stressful process, but the team has made it super straightforward from valuation, to marketing to selling. 10/10 customer service, excellent communication and we couldn’t have asked for more. We have recommended the team already to friends and family. Thanks everyone at Oaks Estate Agents 🙂

Hajni · 26 December 2025

★★★★★ 5/5

Trustpilot

Best estate agents by a mile!

Oaks in Addiscombe recently sold our house, and what an experience it was! They are light years ahead of other agents, highly professional, friendly and efficient. They are constantly on it, even post sale. They made us feel like we were their only clients and I would use them again in a heartbeat, highly recommend! Special mention to Mason, Louis & Luca. Thank you for being such a pleasure to deal with!

Alexandria · 2 September 2025

★★★★★ 5/5

Google

A truly outstanding performance by Oaks in selling our family home. Luka and Mason were professional, prompt and proactive at every step. I would thoroughly recommend them.

Robert · 26 December 2025

★★★★★ 5/5

Google

Our experience with Jean Luc was nothing short of exceptional. From start to finish, he demonstrated a level of professionalism and dedication that exceeded all expectations. Throughout the entire process, Jean Luc was incredibly responsive and proactive. He promptly addressed any questions or concerns we had, keeping us informed every step of the way. His clear communication and willingness to go above and beyond to ensure our satisfaction were truly commendable.

Onome · 12 April 2024

★★★★★ 5/5

Google

After 5 years of tenants, renting my properties has never been easier. I was reluctant when approached by a new estate agents but so glad I made the change now! 3 properties rented out in a week, something my old agency had never managed. Jack and team were brilliant, with director George stepping in too to ensure a smooth transaction. So pleased with the professional service I have received, a pleasure to rent my properties with Oaks. 5 stars isn't enough!

Lynsey · 30 August 2023

★★★★★ 5/5

Google

We couldn’t be more thrilled with the outstanding service provided by Charlotte, our estate agent! She truly went above and beyond to make our home-buying experience exceptional. Charlotte is an absolute gem and exceeded all our expectations. Throughout the entire process, Charlotte was a joy to work with. She made everything incredibly easy for us and was always there, ready to assist in any way possible. Even when our solicitor (who was nothing to do with oaks) was less than impressive, Charlotte stepped in impeccably and provided invaluable support, ensuring a smooth and stress-free transaction. Her dedication, professionalism, and genuine care for her clients are unparalleled. We wholeheartedly recommend Charlotte to anyone looking for an exceptional estate agent. Thank you, Charlotte, for making our dreams come true! You are the best, and we are beyond grateful for your fantastic service! Alex and Steve.

Alex · 16 August 2023

★★★★★ 5/5

Google

I have just started using the services of Oaks estate agents after many years of using an agent that was a let down. I cant say enough about how efficient the team are at Oaks, as soon as a property becomes available they take over and come up with a good offers after vetting the tenants and very quickly get everything signed up & ready, with no void period. Samyul Halfpenny has been a breath of fresh air, the paperwork is produced quickly for proof reading and once agreed it appears on Doc Sign and job done, any queries are quickly dealt with and no chasing from my end. Thank you Samyul and the team at Oaks.

Gary · 17 July 2023

★★★★★ 5/5

Google

I’d like to give a personal shout out to Ciaran! Throughout the whole experience, from showing us around to handing the keys over, he’s been exceptional! He came in on his day off to make sure our house completed on the day! He was thorough and clear every step of the way and was always a phone call away! If you need a house, he’s the guy to ask for sure!! My wife and I couldn’t be happier!!! Thanks a million!!

Jesse · 12 June 2023

★★★★★ 1/5

Google

Do not use Oaks. You have been warned. Having been a landlord for over 15 years and having used half a dozen estate agents in the hope of finding one that just isn’t incredibly incompetent, I can genuinely and categorically state that the search continues after using Oaks for the last year. Virtually every member of staff I have had the displeasure of interacting with at Oaks are either incompetent and unprofessional or, worse, deliberately deceitful. The terminology used is irrelevant when, as a landlord, you just want a professional service especially when you have used their hilariously named ‘fully-managed service.’ In relation to the last year I have been using them, I honestly feel that I have actually done more work than them, which is strange as I cannot fathom how each and every member of staff can actually make mistakes on every simple task they are asked to do. My suspicion is that it may be a deliberate ploy as I do not know how they spend their time (although once when I called, I was told that they were playing football in the office… this could possibly be the reason but surely even the fittest of them couldn’t be playing throughout their whole opening hours? Perhaps Sir Gareth could send some scouts down to Croydon to have a look...) I was hoping the new incoming manager would improve things. Unfortunately this is not the case. He is either covering for the incompetence of the staff he inherited or he is of the same calibre as the rest of his team. It is difficult to say which but I believe he has had sufficient time to make up for previous layers of incompetence, instead of which he continues to add more. The point is, if he can’t remedy the ingrained lack of professionalism, does it matter who is to blame? Either way, things have not improved over the previous manager, who as it stands, was even worse. This may change though. Do not use Oaks. You have been warned. I would like to suggest other estate agents but, as mentioned at the beginning, in my experience they are all as bad as each other. What I can suggest is always haggle and reduce the rates that they want to charge, not a particularly British thing to do but when you actually consider the work that they actually do (and the work that you are forced to do to compensate for their failures) you will realise you have still heavily over-paid them however much you manage to haggle it down to. Also never use their own contractors, build a list of trusted ones you can rely on and give this to the estate agents to use, or you will be liable for extortionate charges (obviously after the event so you have to fight for an explanation/refund). I am unsure whether Oaks do this but it is common knowledge that the contractors estate agents use charge larger fees due to having to pay them commission. With this information you can be the judge of whether you would believe estate agents have the best interests of their paying clients at heart. I expect a response from Oaks trying to state that the issues were *enter excuse and blame the landlord* and I that have misrepresented them. I have not. I have literally dozens of emails which they have sent (from different members of staff) stating they would do something, failing to do so, then finding a reason why they haven’t done it. A favourite of mine is ‘oh, I was just going to call you.’ It really is laughable. There is a slim (and currently very doubtful) possibility that the new manager will turn things around and if this is the case, I will amend my review. Please refrain from holding your breath. I could continue this review (spoiler: it wouldn’t get any better) but I won’t, I’ve made my point and the only reason I am writing this is to protect any landlords who are contemplating using Oaks. Do not use Oaks. You have been warned. Just in case you missed either of the previous warnings. Good luck.

Albert · 12 June 2023

★★★★★ 5/5

Google

My sale has not completed yet, however a completed or not completed sale does not reflect on how hard a team works on getting a sale to completion. James, Ciaran, Daniel, Amin and Conal have worked very hard on my sale. This is very appreciated as I know my property is in good hands. I can not fault the hard work, good communication, politeness of this team. What often is not recognised is the work carried out between marketing and completion. James replied to an email very late in the evening which is not a requirement. Like many of us he has a family and I think hard working people who go above what is expected should be recognised...now don't expect everyone that he will reply late 😂. But the fact that he is willing to when he is able to send that last email before leaving the office shows a commitment to building a good relationship with his clients and willingness to make the process of selling easier. I hope Conal does not mind me saying this....when he turned up at my door as my estate agent to conduct viewings I thought wow he seems young, however he has knowledge and professionalism like any older estate agent. I have worked with other older estate agents from other companies and they were not able to present my property in a good way and get a sale to progress. Conal was great. I say "was" as my sale is now progressing through to completion. I would not hot have chosen a different estate agent to conduct viewings other than Conal.

Des · 12 June 2023

★★★★★ 3/5

Google

Its taken a few months to leave this review, but now life has calmed down a bit I thought I'd take a few minutes to leave one. In the summer, I enquired about a number of properties with Oaks. At the point of enquiry of the first property I explained our circumstances to Joey. My daughter is currently unwell so I have had to leave work to care for her. Joey seemed entirely disinterested in assisting me in any way. He said he'd call me back to arrange a viewing... Joey never called me back. Infact, Joey actively ignored me persistently, he ignored multiple calls and during the only viewing I was allowed to have. He refused to speak to me or even say hello despite me speaking to him directly. We were made so unwelcome during the viewing that, at the end of it, we were ushered into the street with our shoes still off. It was very clear that there was no intention of putting us forward as perspective tenants... it was distressing and humiliating to be treated in the way we were in front of another family viewing the house. Please note, I was only given this viewing because I'd caught Oaks taking instruction from a landlord that constitutes a breach of the equalities act. I noted that Joey was extremely welcoming to the family viewing after us. Infact he was exactly as you'd expect a professional estate to be during a viewing, for them at least. The young girl he did the viewing with described us as "the wrong kind of family' and basically acted in a way that was the antithesis of a sales person. She actively talked us out of making an offer. Its distressing that an estate agents would treat people in this way when they have a very poorly family member. I will not go into detail but these two people really have no idea how damaging their behaviour way that day. I suspect the culture runs deep in this branch as the manager refused to speak to me when I raised a concerns. I'm considering raising my experience of dealing with Oaks with the ombudsman. Fortunately we did find an estate agents with integrity and humanity and have found a new home... the experience was like night and day. Edit: after a conversation with one of the DMs I'd like to follow up my review. He listened to my concerns and apologised for the experience we had. He seems a thoroughly decent man with a strong sense of integrity. Thank you for restoring my faith.

Jane · 12 June 2023

★★★★★ 5/5

Google

I would highly recommend using Joey Abreu at Oaks as an Estate Agent. He has been nothing but super efficient and helpful since our first point of contact. Within a couple of hours he had several viewings on my property and was extremely helpful (as I am not in the area) with regards to arranging for keys to be collected and liaising with contractors. Every time Joey confirmed something he followed it up in writing and made everything clear. Certainly took the stress out of finding tenants for me and in fact gave me several choices. Overall was a pleasure dealing with Joey and I will not hesitate to use him again when I need or recommend, it’s so hard to find good people these days but Joey will restore your faith in good Estate Agents. Angie Sidwell

Angie · 12 June 2023

★★★★★ 5/5

Google

First time with Oaks and I am so very pleased with the professional services they offer generally, but can speak more specifically with our encounter with Jaedan. He was extremely helpful every step of the way and always available to answer any query and was there for support. Excellent communication with all parties. Although our sale unfortunately fell through, Jaedan made this experience memorable and I can only speak good of Oaks as a whole. I think it is important to recognise hard work and I would 100% recommend Oaks to any locals selling or buying. Great bunch of hard working people. Special thanks to you Jaedan!

Bahar · 12 June 2023

★★★★★ 5/5

Google

I want to thank Jack, Joey and the team for their incredible support in helping us secure a new home. We all know that moves can be the most stressful experience, especially coughing up large amounts of money during the cost-of-living crisis and when there are limited properties available. Joey and jack were supportive and helped where they could, going above and beyond in some cases. I wouldn’t be in my new home if it weren’t for them. I would recommend the estate agent to anyone looking for a new home.

Laetitia · 12 June 2023