Oaks Estate Agents Croydon reviews

★★★★★ 5/5

Google

The agents from Oaks work very efficiently and are always polite and helpful. I worked with Joey and I'm extremely pleased with the service. Not only did he show me an apartment a couple of hours after I first contacted him, but he also worked hard to complete the entire process in just 4 days after my offer. I was able to move in on my ideal date as I requested. The agents really listen to you!

Francisco · 12 June 2022

★★★★★ 5/5

Google

What a team - working with James and the Oaks team on my Sale has been a great experience. We exchanged in under a month which was incredible. Thank you oaks

Jessie · 16 February 2026

★★★★★ 5/5

Google

I have been viewing many properties with Oaks Estate Agents. There Team are all friendly and helpful and have found me my first home! Thank you to Richard and the rest of the team. I look forward to collecting my keys very soon! Highly recommend Oaks Estate Agents if you are looking to buy or put a property for sale.

Priyan · 14 November 2023

★★★★★ 5/5

Google

It was an absolute pleasure to work with the Oaks team, in particular Yousef and Joshua. They made the process of selling a house very smooth and did very well considering the current property market. They have far exceeded my expectations, and I will definitely use Oaks in the future.

Christine · 6 June 2024

★★★★★ 5/5

Google

I shouldn't have hesitated when I considered switching to Oaks back in January to sell my flat! The team were pleasant to work with, responsive and always actioned what they said they would. A special shout out to Charlotte for accompanying viewings and especially to Ciaran for finding me a good quality buyer and being so reliable post offer to progress the sale! Thanks again!

Peggy · 12 June 2023

★★★★★ 5/5

Google

After being in the same house for more than 20 years, I was naturally wary about moving. As MD, James was across the sale at all times while I was in the day to day care of his brilliant team. I felt assured of a successful sale and once achieved, they moved mountains helping me at the last minute in the face of circumstantial delays caused by outside factors. I can’t recommend them more. Have total faith they will be there professionally every step of the way with you and your house sale.PositiveResponsiveness, Quality, Professionalism, Value

Helen · 30 August 2021

★★★★★ 5/5

Google

Oaks Estate agents have been great to work with and I would highly recommend them to anyone wanting to sell! From my first meeting with James, he and his team have been professional, responsive, honest and good humoured through what has been a challenging sale process for me. I am very grateful to James and Ciaran at Oaks and also want to include a special thanks to their recommended solicitors at Thorneycrofts, Naq and Hannah. All together, they have provided an excellent professional service, being so patient and supportive through some difficult stages of the sale and managing my queries and worries promptly and with good humour! Communications were excellent and I always felt informed at every stage. They worked hard to keep the process moving forward, getting it to exchange and completion as smoothly as possible and I am grateful for all their efforts! Thank you all!PositiveResponsiveness, Quality, Professionalism, Value

Janita · 28 August 2021

★★★★★ 5/5

Google

Right from the start, with James coming to meet with us initially to discuss selling our property, through to completion, Oaks were so professional to deal with. Zoe worked with us through the whole process and was brilliant as were other members of the team that we dealt with. Even our buyer commented on how professional Zoe was when she spoke with her, said Zoe had discussed things with her that her own agents hadn’t mentioned, she was very impressed. I wouldn’t go with anyone else to sell a property - Oaks are quite unique. Keep up the good work. Thank you.PositiveProfessionalism

Patricia · 28 August 2021

★★★★★ 5/5

Google

We have recently sold our property through Oaks and have had an excellent experience. We primarily dealt with Zoe from the Addiscombe branch who has been fantastic from start to finish. James was also involved in the latter stages and helped get things over the line. Our property was listed and under offer very quickly but Oaks' support did not stop there and guidance was provided at every stage through to completion. Communication was excellent and Zoe kept us fully informed throughout. Unlike other agents we have used in the past, Oaks are very proactive which helps move matters forward and gives peace of mind. We thoroughly recommend Oaks (and have done to our friends already) and would not hesitate to use them again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 28 August 2021

★★★★★ 1/5

Google

I’d considered using Oaks for my own flat sale recently- they did a great pitch and obviously had a very deep understanding of the current market and local area (and had great reviews), I went with a different agent in the end because of …

Katy · 16 February 2026

★★★★★ 5/5

Trustpilot

I had a really good experience with…

I had a really good experience with Oaks. Jack was excellent in the lettings team whilst I rented it out offering full management for a competitive rate and Dane in the sales team helped me find a buyer and assisted with the sale. I’ve found them all to be very professional and have managed my property without any issues over the last 3 years.

Tracey · 12 February 2025

★★★★★ 5/5

Google

I would like to thank Oaks for its amazing service and work. I first reached out to Oaks where I was then greeted by Joey Abreu. He was then able to swiftly list my property on the market and was able to find me excellent tenants for over the asking price. Any Landlord looking to list their property i would highly recommend Joey Abreu.

Telmo · 12 June 2023

★★★★★ 5/5

Google

Kwame Francis was a pleasure to work with on our recent purchase of a new property. He had just the right balance of being responsive and proactive without being pushy or commission-driven. His personal knowledge of the area combined with a genuine empathy towards our requirements was a refreshing change in estate agent practice. Under the circumstances of the pandemic, Kwame remained a true professional and enabled the purchase to take place with no hurdles along the way. Thank you Kwame, for ensuring what is usually a very stressful process to be dealt with in a calm and competent manner.PositiveResponsiveness, Quality, Professionalism

Emilia · 14 June 2021

★★★★★ 2/5

Google

Bought the property through them. Although Zoe was quickly responding and been very nice, they failed to point out the things not working in the building, especially the lift which won't be fixed in the next 5 years at least and the fact that we will have to fork out 20 k for repair works to the building in the next 8 years. When I reported that 2 of the radiators were not connected they just said that there was no need for them and if you want to connect them it is my responsibility to. Knowing all these things in advance would have made me choose another property

Federico · 12 June 2021

★★★★★ 5/5

Google

I cannot recommend the team at Oaks and in particular Zoe highly enough. From my initial enquiry through to our completion this week Zoe’s professionalism and customer service has been nothing short of exceptional. Purchasing a property during a pandemic came with a number of challenges. However, Zoe went above and beyond to assist and was always available to answer questions or provide advice. Even our mortgage broker who’s usually wary of estate agents couldn’t stop singing Zoe’s praises! Given this experience it was a no brainier to entrust the letting and management of our other property to Bradley and the lettings team at Oaks. Oh and I mustn’t forget the sterling job James is doing running this ship!PositiveResponsiveness, Quality, Professionalism, Value

Gustad · 12 June 2021

★★★★★ 5/5

Google

Zoe & James - The dynamic duo. Zoe was an absolute breath of fresh air, highly professional, extremely diligent & very efficient, but above all empathic & kind and that is why I commend & salute Oaks. Zoe on numerous occasions went over & beyond the call of duty to help, guide & support my elderly parents (70 & 74 yrs young), Zoe literally held my parents hand and gently walked my parents through the complex labyrinth of homebuying processes as it is stressful for anybody buying/selling property, but it is exacerbated & overwhelming when you are 70 & 74 yrs old, especially in this unprecedented, uncertain & unpredictable current global climate (CV19), hence, well done to Zoe & James, you have surpassed expectation. Very proud of the humane way you conducted business. Oaks please note in Zoe you have a very special Lady - All the best & thank you so much - Mr Ferguson.PositiveProfessionalism

P · 12 June 2021

★★★★★ 5/5

Google

A+ class! Friendly and professional, Zoe, Ciaran and rest of team @ Oaks estate agents were fantastic at getting sale of my property in record time. After the first weekend of viewings I’d accepted an offer beyond my expectations. Communication was brilliant, I was able to keep in touch with Zoe and Ciaran via WhatsApp as to viewings and progression of my sale. Very well priced for service they offer and would definitely recommend. Thank you Team Oaks! :)PositiveResponsiveness, Quality, Professionalism, Value

Maria · 12 June 2021

★★★★★ 5/5

Google

From the initial meeting with James, intro to Ciaran and Zoe, first viewing to the last we were thoroughly impressed. Oaks have clearly thought through their customer experience and at no point did we feel under valued. The photos of our property were amazing. Viewings came quick. They communicated fast and professionally. Above all, they delivered as promised. We needed a fast sale and we got it. We highly recommend Oaks Estate Agents, James and his team. Big Thank You! Jason and Selina P.s. Ciaran. You owe me that drink...

Jase · 12 June 2021

★★★★★ 5/5

Google

In summary, Oaks are a fantastic agency, who have changed my stubborn mind on if traditional estate agencies provide value for money. This lot definitely do! We needed to sell our 3 bed home in Addiscombe as we are emigrating overseas. This created a time pressure. We had also tried to sell our home in 2017 with another local agency, very unsuccessfully. Scarred by the previous failed attempt, we had asked some other local families to recommend agencies and two names came up. The first agency came round, they were slick, had lots of great ideas, snazzy Matterport tours, and really impressed us. They had a small portfolio and spoke of dedicating time to getting us the right people in. We were sold. We even discussed cancelling the appointment with Oaks. Then James (Oaks MD) bowled in. Full pinstripe suit and charm. We asked him what he could do differently to the other agency. He told us of his knowledge of the area, knowledge of potential buyers, ability to stitch a chain together, and most of all the fact that his team and he would work their butts off to get as many people through the door of our house (in a Covid secure manner of course). James spoke with a genuine feeling for the area, for his clients, and for his business. Best of all, he spoke honestly and didn't make promises on things he couldn't control. We quizzed him more about the prior agents, our time constraints, their listings (no Matterport, but amazing photographers and floorplans). Again, he spoke honestly and answered all of our concerns. The fact that he knows the area so well shone through. As a fellow South Londoner, I found this comforting! Obviously, we went with Oaks. They moved quickly and got the house listed quickly. Zoe and Ciaran took over the viewings and they got us 8 viewers on the first weekend. They setup a Whatsapp group to communicate clearly and effectively, which was unbelievably helpful as we had two young kids being homeschooled during a lockdown so needed to organise getting the house presentable and us out of it! Once we had accepted an offer, Zoe and James managed the process diligently and skilfully. They clearly laid out what we needed to do, when, and why. Their solicitor recommendation was a great one and meant that we could move quickly. They kept us updated and sat between all parties involved, chasing every step down and moving the process on. We had some delays from our buyer's solicitor. I'm not known as the most patient person in the world for things like that... but James and Zoe managed the situation and me extremely well. We exchanged contracts and then completed on the perfect day to fit in with having our belongings shipped to Australia. The only negative I can put on Oaks is that they do not have a Sydney office so that we can use them again in the future. James is a true South Londoner and I don't think pinstripe board shorts are a thing. We are so glad that we went with Oaks. A dedicated team, who are honest, fun, and use their local expertise to get the right results for their clients. I cannot recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 12 June 2021

★★★★★ 5/5

Google

From the first meeting through to completion, working with Oaks Estate Agents has been top class. James and his team went above and beyond. The viewing process was well managed and coordinated around COVID related lockdowns. Getting a buyer was straight forward and well within the timescales estimated. Oaks Estate Agents showed their talent and professional abilities in management and communication concerning severe issues with the person at the bottom of the housing chain working with another estate agent. James and his team did everything they could to encourage communication and arrange, rearrange and cooperate with other estate agents to complete the chain. The patience to deal with this rather bizarre scenario was terrific. Many thanks, we were so happy to work with you and be your clients.PositiveResponsiveness, Quality, Professionalism, Value

James · 12 June 2021

★★★★★ 5/5

Google

This was my first time selling a house and I had always been led to believe that it was a difficult and lengthy process. However, this certainly wasn’t the case with Oaks. The whole process from house viewings to recommending a solicitor, to following up with both myself and my buyers was simple and quick. James and his team were always available and proactive in providing feedback along the way. I would recommend Oaks to anyone selling a property in Croydon.PositiveResponsiveness, Professionalism

Rebecca · 12 June 2021

★★★★★ 5/5

Google

Having previously been on the market unsuccessfully with a big chain estate agent, we decided to try Oaks as our local agent. So pleased we did and would not hesitate to recommend them - in fact we already have to a couple of friends! James, Daniel, Ciaran and Aaron were all so helpful, positive and proactive throughout the whole process. Communication was key for us after our previous experience with another agent and this is something that Oaks excel at. Unfortunately, due to a bereavement we now have another property to sell - and based on our positive experience, we will be choosing Oaks again to act as our estate agent.PositiveResponsiveness, Quality, Professionalism

Jules · 12 June 2021

★★★★★ 5/5

Google

We had a brilliant experience with Oaks - we chose them because they were so good when we viewed other properties through them, and are very glad we did. We were under offer within 5 days of going on the market, but that was just a small part of the service Zoe, James and the team offered. They held our hand throughout the process, made great recommendations for surveyor and solicitor, and worked tirelessly to chase the recalcitrant solicitors of our purchaser and vendor. Really happy with them and heartily recommendPositiveResponsiveness, Quality, Professionalism

Stuart · 12 June 2021

★★★★★ 5/5

Google

I recently had the pleasure of working with Jean-luc Kinsaba from Oaks Estate Agents to finalise a rental property, and I couldn’t be happier with the experience. From start to finish, Jean was incredibly helpful and made the entire process remarkably easy and stress-free.

Meera · 28 July 2024