Oaks Estate Agents Croydon reviews

★★★★★ 5/5

Google

Recently reached out to your company regarding a house I was interested in and was helped by one of your employees she was VERY helpful and thorough in my enquires Thank you Hannah

Angela · 13 August 2024

★★★★★ 5/5

Google

The process to get a home was absolutely smooth and happened with in a week time frame including the reference check process .Harry Porter is an excellent letting agent who make my life easier during the difficult period for searching a house .The contract signing process happens online in few minutes .

Debashis · 12 June 2023

★★★★★ 1/5

Trustpilot

No Show

The agency didn’t bother turning up to my arranged viewing. Communication was awful to advise what was going on. Told ‘he’s 2 minutes away’ and still wasn’t there after 15 minutes. Having viewed the advert after it showed as ‘sold subject to contract’ so they clearly just didn’t bother turning up as the property had sold. All it would have taken was an email or phone call to say the property had been taken off the market. If this is what they’re like for arranging a viewing I dread to think if you are buying or selling through them. Will avoid this agency moving forwards.

B · 27 September 2025

★★★★★ 5/5

Google

Recently purchased a property via Oaks with Hannah being the point of contact. The purchase took a while due to chains but Hannah always responded to my emails and calls, chased when she needed to and kept me up to date. I would definitely recommend them. Thanks Hannah for getting the sale over the line!

Lisa · 27 December 2024

★★★★★ 5/5

Google

I would definitely recommend Oaks Estate agents. They were very professional and helpful throughout, especially Ciaran who kept me in the loop at all times and worked closely with me as well as the buyer of my property. He dealt with any issues or concerns in a timely manner and made me feel at ease. Thank you Oaks.PositiveResponsiveness, Quality, Professionalism

Tracey · 28 August 2022

★★★★★ 5/5

Google

Having lived in Addiscombe for three years, I decided to sell with Oaks because I had always found them to be friendly, knowledgeable about the local market, and a positive presence on the high street. The whole process ran smoothly. James Byrne, the owner, is a quality guy who leads a hands-on, straightforward team of professionals. Mason Gates, the Head of Sales, was also a pleasure to deal with.

Joseph · 4 January 2026

★★★★★ 5/5

Google

Huge thank you to Charlotte Williams! She has been an absolute star and went above and beyond helping me purchase my first home. Charlotte was a phone call away and answered all my questions promptly. She has made my first time experience so easy and smooth. 5+ stars service from Charlotte!!

May · 12 June 2023

★★★★★ 5/5

Google

I would like to thank Oaks Estate Agency, specifically Joey for all the help and support in our house hunt. He was very efficient and professional during entire process. Always there to help and advise. Thanks to Joey we found an amazing flat quickly and stress free. We definitely would recommend!

Giedre · 12 June 2023

★★★★★ 5/5

Google

I would like to thank Victoria and the team at Oaks Addiscombe,Croydon branch for making my move to a new rented property as smooth as possible. The staff were friendly and helpful and minimised the stress of moving. I have no hesitation in giving 5 stars.

David · 7 April 2025

★★★★★ 5/5

Google

Jaedan was excellent at helping us buy our first home in Addiscombe! He was professional throughout, always responded promptly and kept us up to date every step of the way. I highly recommend Oaks. Additional praise for Ciaran for providing exceptional cover whilst Jaedan was out of office during completion.

Jamal · 12 June 2023

★★★★★ 5/5

Google

Luca and Mason were great with selling my partners property. On the ball the whole process, highly recommend. Thanks both!

Jas · 26 December 2025

★★★★★ 5/5

Google

Just to say that Joey at the Addiscombe office came up with a suggestion that cut through the Gordian note of the problem that I was having in securing a place whilst my own is being refurbished. He persuaded the letters to agree an unusual arrangement (for them) and I'm now in! Thanks Joey!

John · 11 January 2023

★★★★★ 5/5

Google

I recently went for a viewing with Tori. She was extremely helpful and I would definitely recommend her to anyone. Thank you Tori for an amazing experience viewing the property.

Kate · 19 September 2025

★★★★★ 5/5

Google

We recently sold our flat through Oaks. Daniel managed to get us a great offer in just a few weeks and James kept a close watch on the progress of the sale and was very proactive in removing obstacles along the way and making sure that everything went as smoothly as possible. I am very positively surprised at how quickly everything went and would recommend them without a doubt!

Alice · 12 June 2020

★★★★★ 1/5

Google

The reply is incorrect assumption. I found unprofessional two of your agents’ communication skills and when I brought it up that it is unacceptable and I expect to be professional, I did not receive any acknowledge. The agents were keep e-mailing to me on the daily bases and to my solicitors as well asking for an update even after I made them aware the seller’s solicitor is up to date with every information and there is no information what we would not share with the solicitor, but with the estate agent. After the purchase happened I had been informed about the keys incorrectly by one of your agent and I did send him an e-mail asking where is that spare key what he said to me it had been left in the flat. Before the purchase happened I received extreme amount of e-mails from them with ‘ASAP’ answers request, with matters what only the two solicitors are dealing, but for this e-mail I only received an answer days later, after I left the one start review.

Zsófia · 5 June 2024

★★★★★ 5/5

Google

Massive THANK YOU to James and Daniel,we had amazing experience of buying our first dream property through OAKS ESTATE AGENTS. We did not have much knowledge as first time buyers but James and Daniel made everything easy and smooth. Such a professional team! Always there for us, amazing communication, quick responds. It's been a pleasure! Highly recommend their service! Again THANK YOU FOR MAKING OUR DREAM COME TRUE!

Malgorzata · 12 June 2020

★★★★★ 1/5

Google

Quite frankly AWFUL - AVOID Good to start with, found a tenant quickly, then the fun starts. Opted for ‘fully managed’ to let my flat, promised it would be minimal interaction and everything was looked after for just 12% of the rent. Took 3 months of them trying to say the boiler was faulty to work out it was turned off, then the radiators were faulty - they were turned off at the valve. Neither of which they could work out themselves, which is strange for ‘property managers’, so they send engineers out at my cost (circa £100 each time) to attempt to resolve, also with no resolution. So I go round and turn both on in 2 minutes!!!!! It’s been let 9 months, on 3 of those months I’ve had to contact them after a week or so to forward the rent, various excuses given. Requested that I repair or replace some of the tenants furniture - the property is let unfurnished. Also insisted I replace lightbulbs, Saying it’s UK legislation - I did some research, it’s not!!!! Literally just bare faced lied. They’ve served notice to the tenant without being instructed to do so after I asked how I can sever my relationship with them, and are now insisting that if the tenant stays in the property and I don’t renew with them I am still liable for fees to Oaks. As well as one individual insinuating that they are likely to increase the fees 🤣 Absolutely no will to discuss their poor service or take any responsibility, they literally just want your money. Ive met the owner James as I bought the property through them during covid and on the whole they were okay. The lettings department however. Avoid, avoid and avoid again!!!!!

Dominic · 19 May 2024

★★★★★ 4/5

Google

We had a positive experience with Oaks. Our assigned agent Zoe was supportive from the start, taking us through what is a stressful process with her knowledgeable and charming manner. Zoe was very prompt in getting back to us with any concerns or questions. Overall we were very happy we sold our house through Oaks Eatate Agents.PositiveResponsiveness

Sara · 12 June 2022

★★★★★ 5/5

Google

Fabulous Estate Agents. I put my house on the market in August and moved this month. I would like to thank Jaedan for all his help in what turned out to be a very quick and smooth transaction.

M · 23 November 2023

★★★★★ 5/5

Google

Bought my first property and generally had a smooth experience with Oaks. Big thanks to Ciaran was who very knowledgeble, quick to respond to any questions I had and was always available to help progress the sale however he could. I highly recommend.

Lucas · 12 June 2023

★★★★★ 5/5

Google

Cannot recommend Dane Reynolds from the Addiscombe branch highly enough! He has been so helpful throughout our house buying process. He’s helped to make it all run smoothly and to answer all of our questions along the way.

Katie · 15 October 2023

★★★★★ 5/5

Google

I couldn't recommend Enrico and his team highly enough. The process of finding a property can be quite daunting & stressful, however Enrico made it that much easier. He was more than happy to help with all my questions, no matter how ridiculous they were. His efficiency was spot in! Thank you for helping us find an amazing property!

Danielle · 12 June 2021

★★★★★ 5/5

Google

I sold my house within 4 weeks after listing with James and his team at Oaks Croydon. True professionals, really giving you the attention and customer service you need. From start to finish James gave me regular updates and I am so glad we used his company to sell our property. I would definitely recommend Oaks to anyone looking to sell their property.

Lisa · 12 June 2020

★★★★★ 5/5

Google

We had a really good experience renting our first property with Oaks - Joey was really professional and easy to get hold of throughout the whole process. Everything was explained well and all of our queries were answered promptly. Thanks Joey!

Lara · 17 July 2023