Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI reached out to Oaks Estate Agents in Croydon to sell my house in Addiscombe, and the experience has been great from start to finish. Luca booked me in for a valuation and was really helpful in explaining the whole process. Mason then came round for the valuation, he was super friendly, professional, and gave a fair assessment. Compared to other local estate agents I’ve spoken to, the team at Oaks has been much more approachable and easy to work with. The sale went smoothly, and next time I sell, I’ll definitely be going back to them. Highly recommend!
Elizabeth · 20 March 2025
★★★★★ 5/5
GoogleWe had a brilliant experience with Oaks, we were looked after by Luca. We owe him a special thanks as first time buyers, Luca helped to make the process as smooth as possible. The service was impeccable from initially booking the viewing to …
Madison · 16 March 2026
★★★★★ 5/5
GoogleA very friendly service, which I recommend to all looking to buy/sell/let a property! Was taken care of by Stefanie and her team who let my property within a week. Very easy to work with and nice to be able to easily communicate with. Thanks!
Sheena · 12 June 2022
Agent replied · 11 June 2024
Hi Sheena,
Thank you for choosing to work with our lettings team, it’s much appreciated. Your kind review is appreciated as well!
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleMy family’s experience with Oaks Estate Agents in Croydon has been excellent. The whole process from the start to the finish in the sale of our home was perfect. James Byrne went above and beyond his duty to ensure everything was in place to be completed. I will highly recommend Oaks!
Sandeep · 12 June 2021
Agent replied · 11 June 2024
Hi Sandeep,
Thank you for taking the time to leave a review!
It was a joy to reconnect and get you and your wonderful family succesfully sold and moved on.
I appreciate the kind words, I'm really grateful.
Stay in touch!
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleWe chose Oaks Croydon to market our home over the other local competitors in Addiscombe due to two commendable recommendations. We were not disappointed. James and Dan provided a flawless service from initial valuation to exchange of contracts. The team at Oaks Croydon were professional with expert industry knowledge and we can't recommend them enough.
Leon · 12 June 2020
Agent replied · 11 June 2024
Hi Leon,
Thank you firstly for allowing us to market one of the best houses in Addiscombe for you and secondly for leaving a kind review.
I’m delighted that we achieved above the asking price for your family.
We all enjoyed working with you!
Thanks,
James Byrne
Managing Director
★★★★★ 1/5
GoogleAs you guys have chosen to reply I will edit
my review.
Upon first arrival to your properties Emily has
forgot to bring the keys where i had to either
reschedule or wait 30 mins outside the
property for her to get the key,
The form which you got me to fill out had
spelling mistakes which showed how
professional your company is.
On this form with grammatical errors you put
the option of "Self Employed" under tenant 4
and not under Tenant 1 or 2
After me informing you guys that I was self
employed you refused to accept any proof of
income apart from a Self Assessment which
was impossible to complete in June as you
should be aware
On top of all of this Jack has chosen to Ignore us for almost a week via email and telling us that he will call back without ever doing so, knowing that our move in date was just a couple weeks away causing unnecessary stress for me and my partner.
For these reasons your are fully deserving of
the 1 star review I have left you
Gustas · 16 August 2023
Agent replied · 11 June 2024
Hi Gustas,
You made an offer on a property, stated that you’re employed when in fact, that’s not the case. As such, you failed references, and we were unable to move you into the rental property.
I personally do not think that ought to reflect negatively on us but equally appreciate that you’re entitled to an opinion and am glad that you shared it.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleGreat experience finding a property with Oaks Estate Agents. Huge thanks to Emily for being so helpful and answering all our questions. She made sure the whole process ran smoothly. 5 Stars
Gemma · 16 August 2023
Agent replied · 11 June 2024
Hi Gemma,
Thank you very much for taking the time to leave us a review.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleIt’s my first time renting through an agent. I must say Oaks Estate has been incredible from my viewing and moving into my flat. I will like to say a massive “thank you” to Joey. His profession has been amazing, he is very good at keeping you updated with the whole process from the start to the end. He kept his word and made sure everything was done smoothly. To have such a person take their time to explain the terms and consistent communication was outstanding. He understood the stress behind moving and made sure the transition was done perfectly.
The company is incredible!!! The information given before hand was very useful and good to know the importance of renting. I will defiantly go to them when I buy my house. A honestly trustworthy company.
Sarah · 16 August 2023
Agent replied · 11 June 2024
Hi Sarah,
Thank you very much for leaving a 5* review for Joey and Oaks!
Congratulations with your new home and all the best there.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleWe had a great experience with Oaks. Luca any Mason ensured a very smooth purchase for us. They were really proactive to get things moving and have also continued to be helpful post purchase with comms between us and the former owners.
David · 26 March 2026
★★★★★ 5/5
GoogleThank you to Jean-luc and Alison for helping us find a flat. They were attentive and answering any queries we had.
Merhawit · 12 April 2024
Agent replied · 11 June 2024
Hi Merhawit,
Thank you very much for taking the time to leave Jean-Luc and Alison a review.
I hope you're happy in your new home.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleWe’ve moved 5 times in a decade in the east Croydon area using multiple estate agents. Oaks have been by far the best. James and his team are hyper professional and very responsive. We wouldn’t hesitate to use them again, or recommend then to friends in the area.PositiveResponsiveness, Quality, Professionalism
Louis · 14 June 2021
Agent replied · 13 June 2024
Hi Louis,
That is very, very kind of you to say and share! We all loved your house and are delighted that we smashed the record price on the road.
Thank you for choosing us to market such a special property, it is seriously appreciated. Stay in touch and good luck in your new neighbourhood!
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleOur mum recently sold her property through Oaks, and we couldn't be happier with the service we received. They kept us up to date all the way. Then, when we had multiple buyers pull out, they were determined to get her her place sold, so …
Natalie · 16 February 2026
★★★★★ 5/5
GoogleEnrico was extremely helpful when my family and I were looking for a new place to rent. His timely responses and help made the process as easy as possible. Would definetly recommend.
Ivan · 12 June 2023
Agent replied · 11 June 2024
Hi Ivan,
Your 5* review is appreciated! All the very best, your recommendation means a lot.
Thank you,
James Byrne
Managing Director
★★★★★ 1/5
GoogleGave me false hope that I had my dream place, that I just needed to prove my savings and that I'd be able to pay the holding deposit.
Said congratulations on the phone and that I didn't need to worry , would send bank details. I waited and waited.
Ignored me when it was sent over , had to call all the lines and pester.
Then told me at 7pm after the deadline of paying the deposit that it had been given to someone else because the income wasn't enough . This should've been checked before the congratulations call and it should never have been said that my savings would be okay.
Please never give anyone this feeling to anyone again, I have never felt so heartbroken. I
Avasarala · 12 June 2023
Agent replied · 11 June 2024
Hi Avasarala,
It is very disappointing to receive such a bad review and I’m genuinely sorry that you feel the way you do.
I do think it’s only fair that we share our side of events because your narrative differs from ours.
We passed on the information you provided to us to the landlord in good faith. Upon receipt of relevant documentation, it was clear that what was communicated, was not at all accurate. As a result, given that we generated our landlord multiple offers for their consideration, this left them feeling uneasy with your interest and they therefore opted to proceed with another tenant.
Should you so wish, please feel free to reach out to our Letting Manager to discuss further, Jack Holloway. He is easily accessible on 020 3989 8361 or via e-mail: jack.holloway@oaksestateagents.com
Whilst we do not agree with the version of events presented in the above, I do respect the fact you are entitled to an opinion and am glad that you shared it.
I wish you all the best for 2023 and hope that you manage to find a suitable property within your budget in the very near future.
Thank you,
James Byrne
Managing Director
★★★★★ 3/5
GoogleHad an unwarranted let by sign not appeared outside my home, I would not have shared my opinion as I generally think one of the owners is a very helpful person. However…
From a overvaluing a rental property by £250pcm (20%) and then failing to get any offers anywhere near asking, to then finding a tenant who never pays on time or their failure to chase/ pay on time; and telling me that as we do not use a fully managed service (we use rent collection) we should discuss rent with the tenant directly; through to now having signs appearing at my home which they do not manage.
They seem a lovely bunch otherwise, but my dealings thus far have not been the smoothest - though… the my last interaction with a staff member (Ashton) was that he seemed fairly astute and at least kept me updated, by emailing and calling about a missing rental payment. Perhaps my view will change…
Chris · 12 June 2023
Agent replied · 11 June 2024
Hi Chris,
As per our chat, apologies for the board. That was completely our mistake.
I wish you well and am apologetic that you were not delighted with the service provided.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleWe moved our rental portfolio over to Oaks after being let down for many years by a national brand.
Oaks orginally provided advice on our portfolio when the prospect of us moving our flats over was low, they were just glad to advise us and help with solutions to resolve some of the problems we were having.
We started with one flat and after a few weeks we’re so well looked after we immediatly moved the rest of the portfolio over. The team managed the transition seamlessly and we haven’t looked back since. No request is too much trouble and the advice continues to be great - we particularly appreciate the in branch management and value obtained for essential works in the flat.
We would highly recommend Oaks for letting and management.
Bijan · 12 June 2023
Agent replied · 11 June 2024
Hi Bijan,
Thank you for continuing to work with us. Your review is appreciated. We thoroughly enjoy representing you because your properties are exceptional, second-to-none in fact!
Thank you,
James Byrne
Managing Director
★★★★★ 1/5
GoogleAwful experience. They kept calling me over a few days before the viewing, repeatedly, when I obviously could not answer the phone. On the day I arrived at the appointment which was not held for me but given to others. On arrival I was not met at the property, although I was on time. After waiting I had to text the agent to let him know I was there to which he seem surprised but essentially wanted me to wait until other viewings had taken place with no apology. My experience of Oaks is your typical transactional agent that just cares about the seller and see the buyer as unimportant. If you're going to run open houses no problem get people lined up in the street to wait, but don't book in appointments and ask buyers to wait up to 30mins. Such a shame as an agent with a decent approach to buyers would do so well.
James · 12 June 2023
Agent replied · 11 June 2024
Hi James,
I am sorry that you were disappointed with the experience of viewing properties with us.
I pride myself on being transparent so I must confess that I’m happy my sales teams are re-confirming appointments with prospective buyers.
Far too often, we book viewings for buyers who fail to show up, without explanation, which leads to disappointment for our clients, who often thoroughly tidy up and vacate their home to accommodate, leading to their inevitable frustration and disappointment. It also makes us look bad in the process which I’m naturally keen to avoid.
This is also evidenced by the fact that you yourself did not turn up to your viewing earlier on in the morning.
We view buyers as tomorrow’s sellers and treat them with the upmost respect however, you should note that we do deeply care about our sellers because they are the ones that pay us thousands of pounds to care for them, by representing them with the sale of what is often their largest financial asset.
My colleague txt you on his personal mobile with his whereabouts on the day and I’ve had sight of the back and forth and I’m not convinced we could have done much more. You’re naturally entitled to your opinion and I’m sorry our opinions do not align. I do however take your feedback on board and as per your request, we’ll delete your details.
I wish you well and hope you find a suitable property with a suitable agent. All the very best for 2023.
Thank you,
James Byrne
Managing Director
★★★★★ 4/5
GoogleI would recommend oaks estate agents for Selling your home. They sold my home in Addiscombe, I had a good experience, met wonderful people first was Carian and Zoe both helpful and understanding. They both stood out from the bunch for me.
I had a number of home viewings and they were there to facilitate and get their job done. I’d like to thank them for their service and recommend them to anyone.
People say that Selling your home is one of the top stressful times, well dealing with Oaks made it less stressful, I think it was their viewing style. Having open house selling is now my preferred way to sell a Home.
Thank you once again Coral.
Caz · 12 June 2023
Agent replied · 11 June 2024
Hi Coral,
Thank you very much for the kind words! A little bit gutted by the lack of a fifth yellow star but your high fives and kinds words about all our SOLD boards in the office on the day of completion make up for that!
Stay in touch and all the very best for the future.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleIt's been the first time we have rented out our home and it's fair to say we were quite nervous! From the moment we met Jack we felt totally reassured and supported in the process that was totally new to us! Jack has gone above and beyond to help us and it's been really appreciated. Everyone we have come into contact with has been helpful and professional without being pushy or overbearing. We are so pleased we went with Oakes and would recommend.
Hannah · 12 June 2023
Agent replied · 11 June 2024
Hi Hannah,
Thank you for choosing us to represent you. It is much appreciated.
I’m over the moon you’re happy with the service and am grateful for the 5* review.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleWe were very impressed with the professionalism of the Oaks (Addiscombe) team. With respect, intelligence, empathy, tact and good humour they helped us to endure the trials and tribulations of selling our house.
We had a buyer withdraw their offer (couldn’t get a mortgage), but Oaks found a replacement within days. The team members work to each other’s knowledge and experience, this makes them a highly functional unit. We highly recommend them to anyone who wants to sell their house. Thank you Oaks!
Nick · 12 June 2023
Agent replied · 11 June 2024
Hi Nick,
What can I say other than we thoroughly enjoyed working with you and are glad we got there in the end!
Your review is really kind and appreciated a lot.
Enjoy your new home and stay in touch!
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleThankyou James for your great work getting the sale through. You were personable , understanding and Human! which was definitely needed with this deliberation. Also thank you for your help with additional bits too you truly have a wealth of knowledge within this industry. From my family to yours... Bless you sir.
Audley · 14 June 2020
Agent replied · 13 June 2024
Hi Audley,
A massive thank you to you and your sister for your patience and co-operation through such a difficult time for you and your family.
I’m genuinely delighted that we got the outcome that your family deserved.
It was a pleasure working with you, especially the last couple of weeks!
Congratulations with your new born and all the very best to you all.
Thanks,
James Byrne
Managing Director
★★★★★ 5/5
GoogleYousef and team were brilliant at selling my house. Really knowledgeable and set up a what’s app chat to answer questions quickly and efficiently. Yousef was great at negotiating the sale for me.
Natalie · 15 January 2025
★★★★★ 5/5
GoogleThanks to Jean, my experience dealing with Oaks Estate agents was brilliant, and I would highly recommend them. Excellent customer service and communication skills. He was engaging, always responded to my calls and kept me updated, unlike other estate agents.
Melania · 23 September 2024
★★★★★ 5/5
GoogleTori was brilliant, the property was brilliant, fresh and clean
Asha · 19 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
