Oaks Estate Agents Croydon reviews

★★★★★ 5/5

Google

Fabulous Estate Agents. I put my house on the market in August and moved this month. I would like to thank Jaedan for all his help in what turned out to be a very quick and smooth transaction.

M · 23 November 2023

★★★★★ 1/5

Trustpilot

Do not use Oaks

Do not use Oaks. You have been warned. Having been a landlord for over 15 years and having used half a dozen estate agents in the hope of finding one that just isn’t incredibly incompetent, I can genuinely and categorically state that the search continues after using Oaks for the last year. Virtually every member of staff I have had the displeasure of interacting with at Oaks are either incompetent and unprofessional or, worse, deliberately deceitful. The terminology used is irrelevant when, as a landlord, you just want a professional service especially when you have used their hilariously named ‘fully-managed service.’ In relation to the last year I have been using them, I honestly feel that I have actually done more work than them, which is strange as I cannot fathom how each and every member of staff can actually make mistakes on every simple task they are asked to do. My suspicion is that it may be a deliberate ploy as I do not know how they spend their time (although once when I called, I was told that they were playing football in the office… this could possibly be the reason but surely even the fittest of them couldn’t be playing throughout their whole opening hours? Perhaps Sir Gareth could send some scouts down to Croydon to have a look...) I was hoping the new incoming manager would improve things. Unfortunately this is not the case. He is either covering for the incompetence of the staff he inherited or he is of the same calibre as the rest of his team. It is difficult to say which but I believe he has had sufficient time to make up for previous layers of incompetence, instead of which he continues to add more. The point is, if he can’t remedy the ingrained lack of professionalism, does it matter who is to blame? Either way, things have not improved over the previous manager, who as it stands, was even worse. This may change though. Do not use Oaks. You have been warned. I would like to suggest other estate agents but, as mentioned at the beginning, in my experience they are all as bad as each other. What I can suggest is always haggle and reduce the rates that they want to charge, not a particularly British thing to do but when you actually consider the work that they actually do (and the work that you are forced to do to compensate for their failures) you will realise you have still heavily over-paid them however much you manage to haggle it down to. Also never use their own contractors, build a list of trusted ones you can rely on and give this to the estate agents to use, or you will be liable for extortionate charges (obviously after the event so you have to fight for an explanation/refund). I am unsure whether Oaks do this but it is common knowledge that the contractors estate agents use charge larger fees due to having to pay them commission. With this information you can be the judge of whether you would believe estate agents have the best interests of their paying clients at heart. Oaks, like other estate agents in my experience, do their very best to ‘hook’ landlords and tenants and when you have signed the contract it appears that they do not believe that they can be held accountable for their actions (believe me when I say even the initial viewing period was not without hiccups, so perhaps this is partly my fault, however, do remember the agents in charge of viewings are only salespeople). Please be careful who you use. I expect a response from Oaks trying to state that the issues were *enter excuse and blame the landlord* and I that have misrepresented them. I have not. I have literally dozens of emails which they have sent (from different members of staff) stating they would do something, failing to do so, then finding a reason why they haven’t done it. A favourite of mine is ‘oh, I was just going to call you.’ It really is laughable. I like to think that I am an honest guy who, when he pays for a professional service, just wants to receive it. I had hoped the ironically named ‘fully-managed service’ would mean I could be hands-off. Unfortunately, this hasn’t been the case. There is a slim (and currently very doubtful) possibility that the new manager will turn things around and if this is the case, I will amend my review. Please refrain from holding your breath. I could continue this review (spoiler: it wouldn’t get any better) but I won’t, I’ve made my point and the only reason I am writing this is to protect any landlords who are contemplating using Oaks. Do not use Oaks. You have been warned. Just in case you missed either of the previous warnings. Good luck.

Albert · 7 January 2023

★★★★★ 5/5

Google

Bought my first property and generally had a smooth experience with Oaks. Big thanks to Ciaran was who very knowledgeble, quick to respond to any questions I had and was always available to help progress the sale however he could. I highly recommend.

Lucas · 12 June 2023

★★★★★ 5/5

Google

Cannot recommend Dane Reynolds from the Addiscombe branch highly enough! He has been so helpful throughout our house buying process. He’s helped to make it all run smoothly and to answer all of our questions along the way.

Katie · 15 October 2023

★★★★★ 5/5

Google

I couldn't recommend Enrico and his team highly enough. The process of finding a property can be quite daunting & stressful, however Enrico made it that much easier. He was more than happy to help with all my questions, no matter how ridiculous they were. His efficiency was spot in! Thank you for helping us find an amazing property!

Danielle · 12 June 2021

★★★★★ 5/5

Google

I sold my house within 4 weeks after listing with James and his team at Oaks Croydon. True professionals, really giving you the attention and customer service you need. From start to finish James gave me regular updates and I am so glad we used his company to sell our property. I would definitely recommend Oaks to anyone looking to sell their property.

Lisa · 12 June 2020

★★★★★ 5/5

Google

We had a really good experience renting our first property with Oaks - Joey was really professional and easy to get hold of throughout the whole process. Everything was explained well and all of our queries were answered promptly. Thanks Joey!

Lara · 17 July 2023

★★★★★ 5/5

Google

A massive thanks to Joey, Jack and the rest of the team who made the lettings process incredibly smooth and pain free for a first time landlord. I was particularly impressed when Joey managed to obtain multiple suitable offers on the property!

Alice · 12 June 2023

★★★★★ 5/5

Google

Happy to recommend Oaks Estate Agents for any landlords looking for full rental management in the Croydon area. George has been responsive and proactive in helping me find new tenants for my flat while I have been living away from the UK. I really appreciate Oaks' service and would happily recommend them.

Charlotte · 12 June 2022

★★★★★ 5/5

Google

Joey has been great in helping me with my move. He was professional and so approachable with any concerns I had. Had a really nice experience after a really stressful time finding a property Joey sorted everything out. Thanks Joey :)

Leasa · 12 June 2023

★★★★★ 5/5

Google

Massive thank you to James and his team for helping sell my flat during these strange times. He was extremely responsive and helped push the entire chain to get completion. The local knowledge is spot on and they were able to get loads of people on to view the flat. Lovely team. Thank again!PositiveResponsiveness, Quality, Professionalism, Value

Kat · 12 June 2021

★★★★★ 5/5

Google

I found the James and the team at Oaks to be great! Always kept me informed of progress on the sale of my parents home and were very sympathetic and understanding when we had to wait for the Grant of Probate after my father died. I would highly recommend them

Rebecca · 12 June 2022

★★★★★ 5/5

Google

Oaks Estate Agent are very professional and knowledgeable on the housing market. James and the team did a great job in marketing and selling our property - therefore they are highly recommended by me for anyone looking to sell their property in the South London area.PositiveResponsiveness, Quality, Professionalism

Ross · 28 August 2022

★★★★★ 5/5

Google

What a brilliant office and what can say about the staff James has been great helping sort everything out for my daughter and I if anyone wants a great estate agent there is only one you need to go to all I can say is thankyou so much for your brilliant servicePositiveResponsiveness, Quality, Professionalism, Value

June · 12 June 2021

★★★★★ 5/5

Google

Fabulous Estate Agents. I put my house on the market in August and moved this month. I would like to thank Jaedan for all his help in what turned out to be a very quick and smooth transaction.

M · 12 June 2023

★★★★★ 5/5

Google

Me and my boyfriend were looking for a flat to rent and we’ve come across Jean-Luc-one of the best estate agent that I ever dealt with! He’s like my friend, calm, helpful, reliable and he goes extra mile to make things work. He made house rental procedure quick and smooth, assisting and supporting us every step of the way. I will definitely let my friends and family know about him as his service is just excellent. Thank you again Jean-Luc and Oaks Estate Agents for making me believe that house rental procedure can actually be enjoyable with right people beside you!

Manuela · 28 April 2025

★★★★★ 5/5

Google

My experience was super amazing. Jean-Luc was professional, friendly and made me finding a home so easy! Extremely happy with the service.

Diana-Lee · 4 June 2024

★★★★★ 5/5

Google

Fantastic attitude, towards selling our house. Very professional, and very quick. Response times to queries was excellent. Didn’t have a problem with oaks at all throughout the whole process. Ciaran and James were always available for any questions or help in understanding the process. Would highly recommend Oakes to sell your property.PositiveResponsiveness, Professionalism

D,J · 28 August 2021

★★★★★ 5/5

Google

My Fiance and I recently brought a house through Oaks and were very happy with the service. James and his team were helpful throughout the process with any and all enquiries we had and we couldn't be happier with the property. The service felt a lot more personal than with other estate agent, I would recommend using them.

Stuart · 12 June 2020

★★★★★ 5/5

Google

I have had my fair share of useless/unresponsive estate agents but Oaks has been great especially the communication with Tori from beginning to end. She helped us have a seamless move in, answered all my questions quickly and made the process that much more stress free. Jack also stepped in and helped us with understanding some parts of our agreement and just being an overall helpful presence through the whole process. They stayed in contact and have been super responsive even after the move in. This wouldn’t have been a smooth process if it wasn’t for the two of them. Thank you for your help! 🤍

Shizelle · 15 October 2023

★★★★★ 5/5

Google

I bought my first property via Ciaran at Oaks Estate Agents. Ciaran has been very helpful from start to finish, replying quickly and answered all my questions (however stupid they were). He's been lovely to deal with. I'm now pretty much all settled into my new flat. Thanks! :)PositiveResponsiveness, Quality, Professionalism, Value

Kaya · 28 August 2021

★★★★★ 5/5

Google

Just the most refreshing experience. I had one agent not even turn up (big company offices everywhere) and Oaks were on the money from day dot. Great team and I was so chuffed with the price they achieved. Onto Sussex we go!! Thanks Yousef and team

Dan · 23 September 2024

★★★★★ 5/5

Google

We couldn't recommend Joey enough. He was communicative and understanding throughout the whole process and we’ve been able to find a lovely new home in quite a hurry! Thanks for all your help Joey and Oaks.

Phoebe · 12 June 2023

★★★★★ 5/5

Google

James, Jaedan and the team at Oaks made selling my house such a simple experience. They were so helpful and encouraging and made my first sell a dream! Great communication and so supportive and understanding.

Pip · 12 June 2023