5/5
GoogleWe've had a great experience working with both Richard and Eleanor to move into our new rental as fast as possible, with as little hassle as neccessary.
Trusted Agent profile
Morris Dibben estate agents in Southampton, Romsey and Chandler's Ford
★★★★★
941 reviews across 6 offices and 3 platforms
Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.
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Our offices
Morris Dibben's six offices, most reviewed first. Each has its own page.
- Morris Dibben Southampton Sales53 London Road, Southampton, SO15 2AD, SO15 2AD341 reviews · 297 on Google (4.2)18 in the last 90 days
- Morris Dibben Romsey (1 Latimer Walk)1 Latimer Walk, SO51 8LA204 reviews · 162 on Google (4.9)4 in the last 90 days
- Morris Dibben Southampton (38 Portsmouth Road)38 Portsmouth Road, SO19 9AD195 reviews · 153 on Google (4.9)4 in the last 90 days
- Morris Dibben Romsey (25 Latimer Walk)25 Latimer Walk, Romsey, SO51 8DF146 reviews · 104 on Google (4.8)7 in the last 90 days
- Morris Dibben Romsey Sales25 Latimer Walk, Romsey, SO51 8DF, SO51 8DF138 reviews · 96 on Google (4.8)7 in the last 90 days
- Morris Dibben Chandler's FordThe Mall, Winchester Road, SO53 2QD128 reviews · 86 on Google (4.8)7 in the last 90 days
Awards
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.
ESTAS awards by year, 2022 to 2017
2022 2 Silver and 1 Best in County ESTAS 2022 winners
- SilverESTAS 2022: Lettings (Landlords), Southern (Hants & Wilts)Romsey Sales
- SilverESTAS 2022: Lettings (Tenants), SouthernRomsey Sales
- Best in CountyESTAS 2022: Hampshire, Landlords & TenantsRomsey Sales
2021 1 Bronze ESTAS 2021 winners
- BronzeESTAS 2021: Lettings (Landlords), SouthernRomsey Sales
2020 1 Bronze ESTAS 2020 winners
- BronzeESTAS 2020: Lettings (Landlords), Southern (Gloucestershire, Hampshire)Romsey Sales
2019 1 Bronze ESTAS 2019 winners
- BronzeESTAS 2019: Lettings (Landlords), Southern (Hampshire, Wiltshire)Romsey Sales
2018 1 Silver and 1 Best in County ESTAS 2018 winners
- SilverESTAS 2018: Lettings (Landlords), Southern (Hampshire & Wiltshire)Romsey Sales
- Best in CountyESTAS 2018: Hampshire, Lettings (Landlords)Romsey Sales
2017 1 Silver and 1 Best in County ESTAS 2017 winners
- SilverESTAS 2017: Lettings (Landlords), Southern (Hampshire & Wiltshire)Romsey Sales
- Best in CountyESTAS 2017: Hampshire, Lettings (Landlords)Romsey Sales
Source: ESTAS winners lists, as published, linked by year.
Latest reviews from every Morris Dibben office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleBoth Richard and Eleanor were very helpful in getting us into our new property as soon as possible. They also made sure we knew what facilities were available nearby, and where some of the best places in town were to visit!
5/5
GoogleI recently moved into new flat listed by Morris Dibben. Every step of the way they made it so easy and comfortable for me. Eleanor was brilliant from the start! I’d like to say a massive thank you to Eleanor, Rich and Shannon for making this such an easy process and helping me with all the questions I had! I highly recommend Morris Dibben and the team!
Agent replied · 23 November 2025
Thank you for the lovely review! It was our pleasure to assist you with your move and we're thrilled to hear that Eleanor, Rich, and Shannon provided top-notch service. Wishing you all the best in your new home! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJack was always quick to respond, very helpful and made the process much easier. Highly appreciate his help throughly and highly recommend.
Agent replied · 23 November 2025
Thank you for sharing your experience, we are delighted to hear that Jack was able to assist you efficiently and make the process smoother. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMatthew was super helpful and welcoming. He guided us seamlessly through the letting process. Covered everything in detail and was always available to answer questions. Great experience!
Agent replied · 23 November 2025
Thank you for the kind words, we are thrilled to hear about your positive experience with our team. It was our pleasure to assist you and we are always here to answer any questions you may have. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI phoned this branch today to enquire regarding Shared Ownership at a new development in Romsey. I spoke with Callum who informed me that applications were now closed. He said he would contact relevant branches ,within the company , should any suitable , available Shared Ownership properties come up one of his colleagues should contact me. Later on, the same day, Callum phoned and informed me there would be quite a significant number of Shared Ownership properties available, in one of our locations, of interest. One of his colleagues, hopefully, will contact us when properties become available. Callum was friendly, professional, knowledgeable. Very supportive. Went the extra mile. Explained our situation and our significant health issues ,which he could empathise with, as he had experienced some of what we are going through. Amazing young man. I wish you all the best in your new job.Morris Dibben are losing a real asset
Agent replied · 23 November 2025
Thank you so much for taking the time to share your experience with us, we are delighted to hear that Callum went above and beyond to assist you with your Shared Ownership enquiry. We are thrilled to have him as part of our team and appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJack helped us with our purchase and managed to get us the see the house we purchased before it went on market. Was polite and helpful during the process
Agent replied · 23 November 2025
Thank you for your kind words about Jack! We're so glad he was able to help you with your purchase and go above and beyond to get you into the perfect home. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI bought my first house in UK through this branch with a nice smooth experience. Taylor was great. He was always available for my multiple visits of the house and always cheerful. They also introduced me a great solicitor to do the job perfectly. Really appreciate it.
Agent replied · 23 November 2025
Thank you so much for trusting our branch to help you with one of life's biggest decisions. We are thrilled that Taylor provided you with exceptional service and that you had a positive experience buying your first house. We are happy to have connected you with a great solicitor as well. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2025
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
5/5
GoogleHighly recommend going through Rose. Being our first time renting a property in 2024, Rose was incredibly helpful, proactive and supportive from the moment of enquiring about the property all the way through to moving. She also was great …
Agent replied · 17 April 2026
Thank you so much for your kind words, it was a pleasure to assist you in your rental journey. We are thrilled to hear that Rose provided exceptional service and made your experience with Morris Dibben stress-free. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCouldn't speak highly enough about this branch. Rose especially made the process very simple and enjoyable.
Agent replied · 17 April 2026
We are thrilled to hear about your positive experience at our branch! We will make sure to pass on your kind words to Rose. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleRose C has been brilliant. Nothing has been too much trouble, and any issue gets sorted immediately. Recommended!!
Agent replied · 17 April 2026
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI cannot thank Rose, Daisy, Ian, and Laura enough for all of their help and support throughout the journey of finding my perfect home. No hurdle was too big or too small for them, they were with me every step of the way, ensuring the best …
Agent replied · 17 April 2026
"Thank you for your kind words and for trusting our team to help you find your dream home. We are thrilled to hear that Rose, Daisy, Ian, and Laura provided exceptional service every step of the way. We are dedicated to making the process … More
4/5
GoogleIve received exceptional service from Morris Dibben while selling my property. Excellent communication from the team specially from Narinder who is the head of sales progress team. I will not hesitate to choose MD again in the future.
Agent replied · 22 October 2025
Hello Mohammadreza, Thank you for your kind words and for sharing your experience with us. We're delighted to hear that Narinder and the team provided you with excellent communication during your property sale. We look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team
5/5
GoogleThis outstanding review is for a Ms Shannon Baker an employee of Morris Dibben Letting agents Romsey - Ms Shannon Baker gave me an amazing virtual viewing of a property in Romsey, thought out the viewing she supplied fantastic knowledge of …
2/5
GoogleI am a first time buyer. The ladies who showed me my now flat were nice and helpful. But the sales progresser Narinder Rai in the Southampton office was not at all progressing my sale after the first 3 months. Not clear communication, sometimes with a tone of uninterest. I and my mortgage broker kept chasing the progress, so it felt we were doing the job not her. Also in some cases she didn't respond until I cced the branch manager into the communication. An empty property took 9 months to complete so not sure how can she be titled a sales progresser...
Agent replied · 8 October 2025
Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThe best agency in the world, they helped everyone with literally everything and Mrs. Karolina is very helpful and explains everything, she is a great person.
Agent replied · 8 October 2025
Thank you for your kind words! We're happy to hear that our team, especially Mrs. Karolina, has been able to provide exceptional service and help with all of your needs. It's our goal to make sure our clients are always taken care of. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotUnprofessional,GDPR Breach
Unprofessional, I'll start with the positive, Adam is a credit to the business and can't do more for his customers. However the business the is a shambles, complete GDPR breach sending my other customers sales of memorandums, including all their details, not only that but during viewings our home was damaged. When raising the issue to the complaints team they are completely uninterested and claim that they "can't take the damage as part of the complaint because I wasn't there" that's the complaint officer referring to himself. Needless to say one of the solicitors that they recommended to us actually been shut down due to lack of processes and control over data. AVOID AT ALL COST... Started well then all went downhill Soon to hear from the Ombudsman and my solicitors.
2/5
TrustpilotNarinder was not helpful nor progressing the sale
I am a first time buyer. The ladies who showed me my now flat were nice and helpful. But the sales progresser Narinder Rai in the Southampton office was not at all progressing my sale after the first 3 months. Not clear communication, sometimes with a tone of uninterested. I and my mortgage broker kept chasing the progress, so it felt we were doing the job not her. Also in some cases she didn't respond until I cced the branch manager into the communication. An empty property took 9 months to complete so not sure how can she be titled a sales progresser...
5/5
GoogleThe team made the process of renting my property very easy.
5/5
TrustpilotTyler Hardy
Tyler Hardy, What an amazing young lad. Thank you so much positive, proffessional and very informative. I have seen many estate agents lately none have been as passionate and happy to help, please don't ever lose this fresh mindset and good attitude
1/5
GoogleShockingly bad estate agents, terrible communication and honestly quite rude. Will be avoiding at all costs moving forward in our search. I would avoid if you are looking to sell or buy.
Agent replied · 22 September 2025
We apologize for any negative experience you may have had with our estate agency. Customer satisfaction is our top priority and we strive to provide the best communication and service possible. Please reach out to us directly so we can address your concerns and improve your experience.
1/5
TrustpilotAwful communication
Really unprofessional staff. Absolutely no communication, did not have the courtesy to let us know our offer had been rejected if they even passed it onto the seller at all. Staff have been rude and dismissive and we will be avoiding at all costs as we continue our property search. Awful customer service compared to every other estate agents we have used over the last few months of our journey.
5/5
GoogleI had instructed Morris Dibben to sell my house and their service was amazing. In particular, Narinder was fantastic and gave an excellent service. Her patience, understanding and knowledge of the process overall was second to none! I would highly recommend both Narinder and Lydia at Morris Dibben, who are both outstanding estate agents and truly look after their clients.
Agent replied · 22 September 2025
"Thank you for trusting Morris Dibben to handle the sale of your house! We're thrilled to hear that Narinder and Lydia provided such fantastic service, showcasing their patience, understanding, and expertise. It was our pleasure to look after you during this process. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Morris Dibben
Which Morris Dibben office has the most reviews?
Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.
Where are the Morris Dibben offices?
The six Morris Dibben offices, by town:
- Chandler's Ford: The Mall, Winchester Road, Chandler's Ford, SO53 2QD
- Romsey (1 Latimer Walk): 1 Latimer Walk, Romsey, SO51 8LA
- Romsey (25 Latimer Walk): 25 Latimer Walk, Romsey, SO51 8DF
- Romsey Sales: 25 Latimer Walk, Romsey, SO51 8DF, SO51 8DF
- Southampton (38 Portsmouth Road): 38 Portsmouth Road, Southampton, SO19 9AD
- Southampton Sales: 53 London Road, Southampton, SO15 2AD, SO15 2AD
Has Morris Dibben won any awards?
Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches also won ESTAS awards in five earlier years.
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