Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an excellent experience with Morris Dibben Southampton and only wish I had chosen them sooner.
From start to finish, the service was excellent. Jonathan Davis was realistic, professional, and knowledgeable during the initial meeting. The sales team (shout out to Lauren, Daniel, and Samantha) were always responsive, engaged, and provided prompt, helpful feedback after viewings. They were genuinely a pleasure to deal with.
A special mention to Russell for his care and attention throughout, and to Narinder, who oversaw the final stages of the process. Narinder was fantastic - keeping everything moving forward and providing reassurance during a time when things go quiet or slow down.
Overall, a highly professional and supportive team. I would strongly recommend Morris Dibben Southampton. You’ll be in great hands every step of the way. Thank you all for your help in selling my property.
Annabel · 17 April 2026
★★★★★ 5/5
GoogleAbsolutely amazing set of people, calmed my anxiety, helped me with all of the paperwork, very efficient with communication and over all amazing team of people. Amelia and Anais were incredible throughout the whole process, even getting genuinely happy for me when the checks came back while I was still in the office.
Kayleigh · 17 December 2025
Agent replied · 17 April 2026
Thank you for sharing your experience with us! We are thrilled to hear that our team, especially Amelia and Anais, were able to alleviate your anxiety and provide efficient and helpful service. We are dedicated to making our customers' … More
★★★★★ 5/5
GoogleI had instructed Morris Dibben to sell my house and their service was amazing. In particular, Narinder was fantastic and gave an excellent service. Her patience, understanding and knowledge of the process overall was second to none! I would highly recommend both Narinder and Lydia at Morris Dibben, who are both outstanding estate agents and truly look after their clients.
R · 15 September 2025
Agent replied · 22 September 2025
"Thank you for trusting Morris Dibben to handle the sale of your house! We're thrilled to hear that Narinder and Lydia provided such fantastic service, showcasing their patience, understanding, and expertise. It was our pleasure to look after you during this process. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe team at Morris Dibben recently supported us through a sale and purchase - our second time with them. The experience remains exceptional. Keeping us up to date at every step and in a timely and conscientious manner. Terrific services! Many thanks to Narinder, Arushi, Anwar, Lauren, Lydia and the rest of the team. We would always recommend their service! Thank you!
Chianu · 23 August 2025
Agent replied · 24 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAnais was a super star and earned the name Moving Fairy lol . It was seemless and pain free. We moved to our new home with no issues and even when one poped up, Anais is on hand to get it sorted! Thank you!
Fidaa · 17 January 2026
Agent replied · 17 April 2026
We are thrilled to hear that Anais provided a seamless and pain-free moving experience for you! Our team takes pride in making sure our customers have a stress-free transition to their new home. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a really great experience with this letting agency.
Liam was extremely helpful during the viewing, very warm, friendly, and easy to talk to, which made the whole process feel comfortable.
Anais was also amazing, very kind, responsive, and always quick to sort things out whenever I called. Everything was handled promptly and professionally.
Overall, the whole team was great and genuinely helpful throughout. Would definitely recommend!
Roshan · 3 April 2026
★★★★★ 5/5
GoogleI bought a property from Morris dibben. No words can express our gratitude to narinder, in getting us through to the final completion. Selling and buying a house when you live over four hours away is extremely stressful in itself. The added pressure of things going wrong within the chain was made less stressful with narinders input and help.
Narinder went above and beyond to get us to exchange and completion, keeping us updated every step of the way. She did more for us than our estate agent did.
I would recommend morris dibben to anyone who were thinking of moving home.
Jennifer · 5 December 2024
Agent replied · 10 December 2024
Hi Jennifer,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Narinder was able to make your experience less stressful and provide the support you needed. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe recently purchased our new property from Morris Dibben in London Road and have been extremely happy with the experience. I initially spoke to Samantha when I rang the office and she was very helpful. Our viewings were with Daryl who then …
Leigh · 17 November 2025
Agent replied · 10 November 2025
We are thrilled to hear about your positive experience with our team at Morris Dibben on London Road! It was our pleasure to assist you through the property buying process and we are happy to know that our team provided exceptional service. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe progression support from Morris Dibben was invaluable. Selling and buying can be a fraught process and one is frequently left in the dark as to what is happening. Narinder was regularly chasing up solicitors within the chain and …
Peter · 17 November 2025
Agent replied · 22 November 2025
Thank you for your kind words, we are thrilled to hear that our team member Narinder provided invaluable support during your selling and buying process. We pride ourselves on excellent customer service and we're glad that we could help get you over the line. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleNarinder was excellent at keeping me up to date throughout the sale and I cannot praise her enough for her support in moving things forward.
I felt communication within the branch was very difficult with everyone doing different roles and no continuity for the client. Often I got a voicemail when I tried to ring and when I spoke to a general sales person they always asked how they could help but then were unable to provide even general information.
Rebecca · 26 June 2024
Agent replied · 24 October 2024
Hi Rebecca, thank you for sharing your feedback. We're glad to hear that Narinder provided excellent support during your sale. We apologise for any communication challenges you experienced and appreciate your input. If you have any further concerns, please feel free to contact us at review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI recently sold my house with the help and expertise of Morris Dibben and it was a really pleasant and straight-forward experience.
ALL the staff were wonderful, as was the level of skill, care and (importantly) attention to detail. Great communication as well.
I only have one negative thing to say. I was persuaded to use the in-house solicitors and although I have no complaints about the service I received, I found it to be considerably more expensive (lots of add-ons) than other legal firms I have used.
G · 17 January 2026
Agent replied · 17 April 2026
Thank you so much for taking the time to leave this wonderful review! We are delighted to hear that you had a positive experience with our team and appreciate your kind words about our skill, care, and attention to detail. We apologize for any inconvenience regarding the in-house solicitors and will certainly take your feedback into consideration for future improvements. Thank you for trusting us with the sale of your house! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI sold my house with the help of Morris Dibben. I worked with Narinder Rai at the Southampton London Road office. I have nothing but good words for her work. She was dilligent and persistemt in getting to the finishing line. Certainly would recommend working with her.
Luis · 23 August 2025
Agent replied · 22 September 2025
Thank you so much for taking the time to share your positive experience with Narinder and the Southampton London Road team! We are thrilled to hear that she was diligent and persistent in helping you sell your house. We truly value your … More
★★★★★ 5/5
GoogleLauren is a superstar! Goes the extra mile. Made a very tough journey so much better . Would highly recommend this agent and this branch in particular. Thank you for getting us over the line!
Joan · 20 November 2025
Agent replied · 22 November 2025
Thank you for your amazing review! We are thrilled to hear that Lauren has gone above and beyond to make your journey a smooth one. We pride ourselves on providing excellent service and we're so grateful for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleVery slow and unprofessional. When house viewings are booked, they often cancel on the day for all sorts of random reasons.
Renting with them is not a pleasant experience. Staffs often show up and sometimes go into rooms unannounced even if you have a do not disturb sign on for work or other reasons. I've once caught this on camera when the letting agent just barged in. Repairs are at a snails pace. It also seems like they use the cheapest budget contractors possible because the contractors will also be slow to respond, not show up on the agreed time etc.
Pp · 17 December 2025
Agent replied · 17 April 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI want to express my deep appreciation for Liam at Morris Dibben. From the start, he genuinely listened to my situation and never wasted any time getting things moving. He was always communicative, always quick to respond, and made me feel supported every step of the way. I’ve been through a long period of instability, and during a very dark time he gave me real hope. Thanks to his help, I’ve secured my first rental property, and I couldn’t be more grateful. He truly provided exceptional customer service.
Francis · 17 December 2025
Agent replied · 17 April 2026
Thank you so much for your kind words, we are thrilled to have given you the support and guidance you needed during this time. Our team at Morris Dibben is dedicated to providing exceptional customer service and we are so happy to have helped you secure your first rental property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotTerrible experience from Josh at the…
Terrible experience from Josh at the Woolston branch. Very keen to be my best friend to get me to book viewings but making an offer was very different. I made an offer and increased twice. I didn't hear from him for a week despite numerous calls and emails. He then called out of the blue to say my offer was accepted. 3 hours later and after I had started setting up my solicitor and mortgage he called back to say it wasn't his fault and he didn't want to start a bidding war but that's exactly what he did. He called the others to tell them they weren't successful but then accepted a higher offer from them. Typical estate agent, plenty of lies but no morals and very immature.
Steve · 11 August 2026
★★★★★ 5/5
GoogleThey sent me plenty of viewers of my property, always gave me good notice of when they would be coming. Then, they always gave me feedback from those views. They found me a buyer quickly, but sadly he couldn't get a mortgage, and they lost no time in re-advertising my house, and equally quickly I now have another buyer, and the sale is going through. Thank you.
Brenda · 17 March 2026
Agent replied · 17 April 2026
Thank you for your kind words! We're thrilled that our team's thorough and timely communication, along with our proactive approach, led to a successful sale for your property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleUsed Morris Dibben's full management service to rent my flat out for the first time and had an excellent experience. Anais was helpful and communicative throughout the entire process, answering all the questions I had. It took all the stress out of renting the property which is exactly what I was hoping for!
Matthew · 16 April 2025
Agent replied · 9 May 2025
Thank you for choosing Morris Dibben's. We are thrilled to hear that your experience with Anais was excellent and stress-free. Our team strives to provide top-notch service and we appreciate your kind words. We look forward to working with you again in the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a great experience with Morris Dibben Southampton as first time buyers. Narinder was amazing on the job, helping us sort out the communications with the seller at every stage of the home buying process. She was always available on the phone, very prompt with her email responses and handled our case with a sense of ownership and responsibility. I would surely recommend her service to all of our friends and contacts.
Koushik · 26 June 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely fantastic service from Morris Dibben, helped us all the way , big shout out to Narinder and Russell , always at the end of the phone and full of advice and support . Quick sale and super helpful
Fiona · 15 September 2025
Agent replied · 22 September 2025
Thank you so much for the kind words! We are thrilled to hear that you had such a positive experience with our team at Morris Dibben. Providing excellent service and support is our top priority, and we're happy to have helped make your sale quick and successful. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI chose Moriss Dibben for selling my house. My experiance was positive. I had the first and second visit by a superbe Manager, Ms. Chelsea Barrett. She was pleasent, clear, kowlegable, helpful, and professional evaluator of my property, together with a competitive fixed price quotation that she offered. Within days my house was on Rightmove. Thank you Chelsea.
Ms. Narinder Rai in particular is a very pleasent and superbe profesional Consultant. She kept me up to date with phone calls and emails which was really helpful and great. Narinder also answered my questions quikly, quietly and efficiently. Her communication was excellent throughout the process. Within a competitive period of time I had different quotations, and finally the house is sold to a chain free buyer. Thank you Narinder.
Morris Dibben Southampton, provided an excellent service from the first property evaluation through to completion. They will serve you better.
Essam · 28 January 2024
Agent replied · 24 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've used Morris Dibben over many years for renting and selling property. A recent property I sold was very challenging due to both buying and selling solicitors being truly awful.
I honestly think that without Narinder battling on our behalf the sale would have fallen through, she was excellent from start to finish.
Superb communication, kept me fully informed every step of the way and also very, very pleasant, she is a great credit to Morris Dibben.
Narinder was exactly the same about 3 years ago when I sold another property.
Reg · 29 December 2023
Agent replied · 24 October 2024
Hi Reg! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleLauren is a superstar. She did everything she could to take the stress out of the whole process, offered quality advice and kept me updated as required. I can’t express how grateful we are - I don’t think I could have done it without her, and I wouldn’t hesitate to use Lauren again - I’ve found my go-to agent!
Katie · 11 December 2024
Agent replied · 25 December 2024
It’s really lovely to read another 5* review Katie. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotRenting without SMOKE ALARM Woolston Southampton
My daughter is renting a property and two months in they still don't have a fitted smoke alarm something the agent saw on day one. This is a legal requirement and something you would expect a professional letting company to treat as urgent matter for the landlord to remedy immediately. Morris Dibben look after the interests of the landlord and not the tenant. The boiler was making a loud noise from the outset and still to date no one has been around to fix it, despite reporting it to both maintenance contacts and the Morris Dibben office numerous times. Tonight it has started flooding downstairs flat and none of the supposed emergency contacts are picking up.. Grass in garden was not mowed before with the excuse it's new turf even though they expect the tenants to strim it. Plenty of other issues including ridiculous intrusive checks for guarantors when the names on the agreement more than satisfy rent criteria.
Sean · 8 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.