Morris Dibben Southampton Sales reviews

★★★★★ 5/5

Google

You know that 5 celsius temperature increase you feel when you think about the stresses of selling your home -- completely unnecessary. Just go with Morris Dibben (London Road in particular) and they will look after you and the sale of your property from start to finish. I had been dreading the sale for years. The team respectfully arranged viewings (and were present for all of them unlike other agents) around my busy schedule, and handled this safely and sensibly during the COVID season. I received regular updates via phone call and email, from cheery agents. If I missed a call, they would place a call closer to finishing hours to provision for the fact I commuted, or provide it in email. The agents were also happy to push solicitors along on both sides, something that is much needed in these situations. Fees were inline with the industry, maybe a little lower. Service was above and beyond. The sale of your property will be in safe hands. Thank you Morris Dibben, and Andy in particular.PositiveResponsiveness, Quality, Professionalism, Value

James · 25 October 2021

★★★★★ 5/5

Google

I really can't recommend Morris Dibben and the team enough. After a slow start due to miscommunication. Narinder Rai took the reigns over and dealt with both my Solicitor and the buyers and pulled them both together with continuous and professional communication. She kept me informed throughout and even on the day of completion was still there to advise and tie up any lose ends! Fantastic service and I can't recommend Narinder and Morris Dibben more! Well done. Five Stars from me.PositiveResponsiveness, Quality, Professionalism, Value

Howard · 25 October 2021

★★★★★ 5/5

Google

During the middle of last year, I decided to rebalance our investment portfolio. Consequently we instructed Morris Dibben to undertake the disposal of a number of our buy to let properties. This project was handled both efficiently and effectively, and the sale prices achieved were excellent. In particular, I would like to highlight the contribution of Narinder Rai who handled the sales and legal process once the properties went under offer. Over an extended period she was both responsive and diligent in ensuring sales that were agreed made it to completion. Thank you Narinder!!PositiveResponsiveness, Quality, Professionalism, Value

Mark · 25 October 2021

★★★★★ 1/5

Google

I bought my HMO house from Morris Dibben in 2013 and they were fantastic so first choice of agent when I came to sell it this year. The person supposed to be heading up their HMO sales came to the house and gave me incorrect advice about the size of the rooms (advising that they did not meet HMO standard when they did). He then asked me if I wanted them to organise an EPC for marketing the house which I asked him to proceed with. Nothing happened. I had an offer on the property within weeks which I accepted and the very same sales team recommended that I appoint Countrywide to undertake the conveyancing. BIG mistake. DO NOT USE THEM. They were worse than useless. Everything is done remotely, so online through their portal and it is impossible to speak to anyone. Nothing happened for literally weeks if not months. Their level of customer service is zero. I could not believe how slow and ineffective they were. So now we are a couple of months into the sales process and absolutely nothing has happened. I switched to a local law firm to do the conveyancing and halleluja I could finally speak to someone who jumped straight on it and got in touch with the buyer's solicitor. I also had Narinder from Morris Dibben who works with the sales team to help push sales through and facilitate communication between buyer and seller. Narinder was great, so this review is in no way a reflection of her ability (and tenacity). But I simply could not recommend Morris Dibben. The sales team were a bunch of amateurs who did not know their own market and nothing got done when promised.NegativeResponsiveness, Professionalism

Jess · 25 October 2021

★★★★★ 5/5

Google

I had a good experience buying my apartment although there were some complications but Narinder was on hand to sort them and she did a great job in helping me to complete on the purchase at the same time as my sale .. Thank you Narinder…

Ivan · 26 July 2024

★★★★★ 1/5

Google

Customer service was poor .Lady agent was in rush and looks like she is not interested in renting the house. Not even given a chance to talk about holding deposit and because of that we lost one of the property.

Jisna · 17 March 2026

★★★★★ 5/5

Google

After an initial hiccup when delays occurred, once Narinder Rai took over looking after the sale, she was very determined to get the sale completed. She kept us fully informed of all developments with quick phone and email responses, chased up everyone when necessary and was very professional. Very pleased with the service she provided. Thank you Narinder.

Manju · 25 October 2023

★★★★★ 5/5

Google

I found the staff at Morris Dibben really helpful, easy to get in touch with and responsive during all stages of my recent purchase. I really appreciate the help they gave me during some of the set backs my lender and solicitor created, and kept the seller well informed. Special thanks go to Narinder for her tireless work. I look forward to doing business with Morris Dibben again in future.

S · 27 March 2026

★★★★★ 5/5

Google

An outstanding performance from Narinder Rai and the whole team at Morris Dibben. We had some major difficulties and delays caused by the solicitors - but Narinder went above and beyond anything we could have expected and her efforts made sure the sale went through. All staff very professional, also helpful and friendly, and did a great job showing people around. Strongly recommend this company and this office.

Charles · 25 October 2022

★★★★★ 1/5

Google

If you are a landlord, please do not use this agent because they do not have your best interests in mind. If you are a tenant, you should use them as you will pay cheap rent for an excellent property. Morris Dibben let my brand new apartment 3 years ago. The tenants were great but the rent was well below market rate. After the first year, Morris Dibben refused to raise the rent. In the second year, I demanded to raise rent by 3% as I saw Morris Dibben let another property in the same block at much lower floor for 20% higher rate. Again, they refused. I lost thousands of pounds in rental income each year! It is my property. How dare they refuse to raise rent on my behalf? After my first tenants moved in, I did not receive any copy of lease documents or full management contract by MD. I had no idea what Morris Dibben had signed on my behalf. Countrywide is the property manager which is another reason why I don’t recommend this agent. The property managers of countrywide have no idea where my property is. They did not pay annual property visit unless I asked them to. My other agents pay quarterly visits.

Food · 25 October 2020

★★★★★ 1/5

Google

I am having worst experience and nightmare with this agent … they have no interest in selling property or dealing with customers ….. they just say nice things before the contract is signed and then no service ….. i am struck with this agent and now they are not allowing me to cancel the contract … I will be going to The Property Ombudsman and complain soon.

Nikhil · 20 March 2026

★★★★★ 5/5

Google

I was buying my first house, having no idea what I was supposed to be doing, Lauren at Morris Dibben helped me so much. She had me in mind when a house I loved came back on the market and helped me through the whole process. Any worries, …

Kelly · 17 November 2025

★★★★★ 1/5

Google

Unfortunately very disappointed with MD. Ultimately a bad start and end to our tenancy experience with them acting as some sort of woeful middle man between us and our landlord. Maintenance calls took 4+ weeks to get calls back on, when called in an emergency. Unreasonably and unrequested extension of our tenancy due to their lack of ability to process administrative tasks in a timely fashion, and therefore putting us into arreas of £230+ for 3 days extension... and obviously thats fine because our deposit can then be held against it. Flat initially handed over in a disgusting state, pushing our move in date back by 3 days... and obviously left the flat in an absolutely immaculate state to be slapped with yet another unreasonably cleaning charge. Don't really know what else to add, other than AVOID, if you can. Poor form MD, very poor indeed.

J · 19 November 2024

★★★★★ 5/5

Google

Having relocated a few years ago I now live several 100 miles away from the property I had been renting out privately. After having some difficulty managing the property remotely I decided to engage with a lettings agent rather than managing the property myself. I cannot thank Ian and Alison enough for all the help they have given me in getting a new tenant into my property and for their assistance in removing the old one. Had it not been for them I would have had no choice but to sell.

James · 26 October 2019

★★★★★ 5/5

Google

Morris Dibben have been fantastic from start to finish. We had already been marketed by another company who were awful. The people I dealt with at morris dibben were reliable, trustworthy and caring. They took time to address any problems I had and made me feel really supported in the buying and selling process. I would choose them every time. Trust is so important when selling or buying and with such a stressful experience it was brilliant to know they were on my side. Thankyou to everyone at morris dibben, especially Chelsea and Stephen.

Georgina · 26 October 2019

★★★★★ 4/5

Google

I'd like to say I'm rating Morris Dibben four stars primarily on my experience of dealing with Stephen Henry who was absolutely fantastic. Our buyer's solicitors were beyond inept and drew out the entire process to the extent that we considered giving up at one point. A close friend in the Southampton estate agency scene recommended the company and our valuation was a good experience. On a subsequent visit to the branch we were unceremoniously pied by the same agent who went out of his way to avoid us. Sadly we received no help in the way of selling advice. When we informed them we had made an offer on our new home we were chastised as if we were naughty school children: "When this falls through for you, you'll have learned your lesson" (we now live in the said abode). We continued to receive calls and emails asking if we were still interested in homes sold by Morris Dibben for weeks after informing them we had had an offer accepted which was slightly annoying. Once the process was up and running though, Stephen was as efficient as he was allowed to be and communication on his part was excellent. At several stages it felt as he was more frustrated by the drawn-out process than we were. If it wasn't for him, we would rate the company two stars but feel he carried them and anything lower than four stars wouldn't do him justice, We wre told that due to their market share, Morris Dibben would sell our home and after a fair amount of pressure and admittedly reluctant dropping of the price they did just that. Thanks to all involved.

Andy · 26 October 2019

★★★★★ 5/5

Google

Very impressed, had been tempted by Purple Bricks prices but glad we stuck to Morris Dibben. We have just sold our house and Morris Dibben were acting for buyer and seller. Both processes ended up being unexpectedly prolonged due to circumstance beyond our control and Stephen Hendry was amazing, determined and always professional in dealing with it, we would not have completed either sale or purchase in time without his persistence and help. The wider team were also very helpful, friendly and knowledgable. I would definately recommend Morris Dibben and would not hesitate in using again. Many thanks!

Sarah · 26 October 2019

★★★★★ 5/5

Google

Ellie has been managing my property for a good while now and she has been a star. Always on the ball and always getting things actioned and completed. Thanks Ellie

Anna · 26 November 2024

★★★★★ 5/5

Google

Definitely recommend! Anais and Amelia were incredibly helpful in taking me and my partner through the renting process as we needed to move on short notice. Upfront and honest about everything, and diligent in informing me every step of the way. We’ve not had any issues or hiccups in the process.

Ana · 25 October 2023

★★★★★ 5/5

Google

I was really impressed with the brilliant customer service from Morris Dibben, from our first property viewing with Lydia, to having the news from Arushi that we could collect our keys, everyone we spoke to was so helpful. As a first time buyer, I especially appreciated the guidance from Narinder & Russell. Thank you so much team!

Rosamaria · 8 August 2025

★★★★★ 1/5

Google

13/10/2024 I am not sure what has happened to MD, but it seems selling a house via this agent is frustrating, there simply isn’t any pro activeness, it’s all reactive and lack communication. You have to chase them to find out what’s going on and how far the sale has progressed. And when you chase they react by saying let me look into that and come back, they should be on top of each sell, not let me find out which them seem to take days Clearly standard have dropped. Years ago they would actively sort things out. Background- Currently selling my house via this agent, they found a buyer within 4 weeks ie in July this year, however, so far lost about another 4 weeks just waiting on information for buyers solicitors from this agent. I was told they had id check delays, then told just an admin issue not a buyer issue. Memos have been requested. and then told It is our extra id checks that takes a little while with credas. etc. All this took 4 plus weeks. mean time we waited for buyers solicitors, and finally they came back and said they had not been instructed by this buyer. When Agent tried contact then no answer, the agent could not get hold of this buyer, so started the whole process again. Was advise best to put the house back on the market. luckily we found a second buyer mid Aug, however, its now been 8 weeks, and the progression of the sale is at best slow, I have to keep chasing the agent to find out what is going on, and that itself losses days and they do not seem on top of what is going on, "let me find out" seem to be the phase they use. Surly its in their interest to be on top of each sale and move it forward.

CP · 17 October 2024

★★★★★ 5/5

Google

Morris Dibden did a good job selling my mother’s over 55s flat following her death. It was difficult to sell as not much demand, but got there in the end. Narinder was a very efficient sales progressor.

Alan · 26 July 2024

★★★★★ 5/5

Google

I have used Morris Dibben a number of times over many years both to buy and sell my own home and also for purchasing and selling buy to let property. The team of negotiators are excellent, knowledgeable and professional. In particular Christina Whiting, Senior Sales Negotiator/Sales Progression is absolutely second to none and I know that my last two somewhat difficult purchases would have fallen through without her invaluable experience and skill. She is extremely hard working and leaves no stone unturned, totally committed to her job.

Caroline · 26 October 2018

★★★★★ 5/5

Google

Myself and partner have just completed the sale of our property through Morris Dibben in London Road Southampton. We cannot thank Stephen Henry enough for the hard work and effort he has put in to make this sale happen. From the moment the sale was agreed with Mike Gilbert the manager, we were informed of all developments and updated accordingly by Stephen, right up to the day of completion. Our purchasers even expressed their gratitude towards Morris Dibben and specifically pointed out Stephen Henry, stating he was the star player who made their purchase of our property happen, even though they were selling through another agent. This is the second time we have used Morris Dibben now, and cannot praise their professionalism enough.

Ant · 26 October 2018