Morris Dibben Southampton Sales reviews

★★★★★ 1/5

Trustpilot

Unreliable sales

I had an agent to value my property to sell and find me an alternative property to purchase. The agent sent me his evaluation and also said he would be in touch to discuss my decision after I study the evaluation. He did not call me for a few weeks and then, I decided to call him. I explained that I had decided to sell and gave him my referred the area and type of property that I wanted to purchase. He said, he would call me back in a few hours as he was driving and not to believe in what people say about the unreliability of the sales agents. Well, I didn’t have to hear it from people as I experienced the unreliability of the agent myself. That was about two months ago. Never heard from him, and my principal would not allow me to call or walk to the office, which was located a few hundred yards from me. My intention was to sell and buy two other properties. Perhaps the company has a good reputation, but sales agents as such would definitely create a shadow on the reliability of the company. I don’t blame the company entirely, but it would certainly lead me to believe that there is a lack of internal quality control and auditing system in place. In these cases, customers don’t lose but the companies’ do.

H.khajaviyahoo.co.uk · 26 April 2025

★★★★★ 1/5

Google

Be very careful if you have to buy your property through this branch. They pushed me into organising a mortgage agreement in principle before I was ready because they claimed I had to have one before I made my offer. That is not true and the mortgage adviser confirmed that. They also claimed the seller had been buying and selling with them for years and was very experienced. That turned out not to be true as they didn't understand how selling a flat works or how buying with mortgage works either. I was threatened by the seller (through the intermediary) several times, claiming they would pull the sale as it was taking too long. They promised that work to fix damage had been completed but it hadn't. I also viewed the flat a final time before exchanging contracts and found the balcony doors unlocked and open. The estate agent showing me round said that maybe one of their colleagues left it open. They had no idea how long it might have been open, leaving the flat unprotected from weather and intruders. Morris Dibben recommended their Conveyancers who they have a working relationship with - Convey Law. Convey Law have been a nightmare to work with. They have charged me for unauthorised work and they are still withholding money due to me - over £2800. Finally when I picked up my keys once the purchase was complete, Morris Dibben did not check my ID and just thrust the keys into my hand. That was it!

Fiona · 25 October 2023

★★★★★ 5/5

Google

Morris DibbenA few months ago I put my house in Southampton (let to tenants at the time) up for sale. The staff at Morris Dibben were all excellent and all aspects of finding a buyer were done very well - from the valuation, marketing, arranging and organising viewings while minimising disruption to the tenants, liaising with potential buyers etc. Communication and advice were excellent from start to finish. However, I must single out Narinder Rai for particular praise and my deepest gratitude. Once the sale was agreed Narinder did a spectacular job of liaising between me, my solicitors, the buyers and their solicitors. My solicitors were very un-communicative (I only managed to speak to my solicitor once!) and extremely difficult to deal with but Narinder chased them frequently and effectively and the process was actually completed quite quickly (8 or 9 weeks). Narinder was extremely proactive and a huge support from start to finish - she was on top of all aspects of the conveyancing process and kept me informed of all developments with frequent emails and phone calls. Without Narinder's hard work and support I would have found the process almost unbearable. I have quite a lot of experience in buying and selling houses but I have never experienced such marvellous service from any estate agent in the past. Narinder is a real treasure!

M · 25 October 2023

★★★★★ 5/5

Google

My experience with Morris Dibben was a bit of a rollercoaster. Not the best to start with as the previous manager was extremely rude and after only a week of listing our property was pushing us to lower the asking price by tens of thousands! Our stress levels were through the roof. Fortunately we managed to stand our ground and stuck with Morris Dibben as we had an onward purchase with them and really loved the house. Narinder Rai was the star and managed to make everything happen smoothly after the sale was agreed. We are deeply grateful for all her efforts in making sure all parties communicated effectively and that the chain (4 houses) managed to complete in a very uncertain market. The 5 stars are for Narinder, I think the sales team need to reflect on their strategies and ethics on getting new listings and also on customer service. Thank you Narinder you were amazing!

Tiago · 25 October 2023

★★★★★ 5/5

Google

Morris Dibben provided an excellent service from the first property evaluation through to completion. Chelsea was one of 3 agents that pitched for my business, and I chose Moriss Dibben because of the honest and professional evaluation of my property, together with a competitive fixed price quotation. Within days my flat was on Rightmove and within a few more days I had an over asking price offer from a chain free buyer....what more could you ask for?? The process sadly became complicated and completion was deferred several times, not because of any issues with the flat, but rather incompetent lawyers representing all parties. ...and the only reason the deal completed at all was the thorough determination and contant communication offered by Narinder at Morris Dibben who ensured every aspect was followed up with endless calls, emails , text messages to all parties. .....always with the upmost patience and politeness. Completion day finally arrived, and after just a couple of weeks I am now enjoying my forever home. If you are thinking of selling, choose Morris Dibben Southampton, they will serve you well.

Lynda · 25 October 2023

★★★★★ 2/5

Google

I am a first time buyer. The ladies who showed me my now flat were nice and helpful. But the sales progresser Narinder Rai in the Southampton office was not at all progressing my sale after the first 3 months. Not clear communication, sometimes with a tone of uninterest. I and my mortgage broker kept chasing the progress, so it felt we were doing the job not her. Also in some cases she didn't respond until I cced the branch manager into the communication. An empty property took 9 months to complete so not sure how can she be titled a sales progresser...

Adri · 8 October 2025

★★★★★ 5/5

Google

I recently used the services of Morris Dibben and had an excellent experience. I would like to extend a special thank you to Narinder and Kelsey (Mortgage Advisor) for their incredible support throughout the process. They were always patient, responsive, and diligent in guiding me all the way to completion. Narinder and Kelsey not only demonstrated exceptional professional knowledge but also showed remarkable patience and dedication. They were always available to answer my questions, no matter how small, and ensured that every step of the process was handled smoothly. Whenever challenges arose, they proactively provided solutions and kept me informed at every stage. I truly appreciate their unwavering commitment and tireless efforts. Without their patience, responsiveness, and constant follow-ups, reaching the completion stage would not have been as seamless and stress-free as it was. I highly recommend Morris Dibben to anyone looking for professional and reliable services.

Reza · 21 March 2025

★★★★★ 5/5

Google

Morris Dibben handled the sale of my house and I have been very pleased with their service. In particular, I would like to thank Narinder for going above and beyond in sorting out any problems throughout the process.

Joanne · 17 July 2025

★★★★★ 5/5

Google

I had a great experience with Liam while searching for a flat. From the very beginning, he was friendly, professional, and truly attentive to what I was looking for. He took the time to understand my needs, answered all my questions promptly, and guided me through every step of the process with patience and expertise. His knowledge of the market and honest advice made the whole experience smooth and enjoyable.

Millie · 17 December 2025

★★★★★ 5/5

Google

We recently sold our house through Morris Dibben on London Road. Narinder Rai was fantastic in her role driving through the sale. Amazing customer service!

Suzanne · 15 November 2025

★★★★★ 1/5

Google

Avoid. If you wish to purchase, the agency is at the service of the seller, never the buyer. All financial shenanigans are permitted to satisfy the seller. They rent out flats with photos that are 10 years old! The rentals are in terrible condition, with high rents and minimal maintenance. The deposit is often reduced, allowing the landlord to make an additional profit. Update: Sadly, I was a customer.

Stan · 17 December 2025

★★★★★ 5/5

Google

I’ve dealt with Samantha Harvey for a number of years and her professionalism and knowledge are worth more than 5 stars!

Stephanie · 17 December 2025

★★★★★ 5/5

Google

We had an outstanding experience working with Morris Dibben on the purchase of our flat. From start to finish, the team (especially Mr Anwar) was professional, responsive, and genuinely committed to helping us find the perfect home. They guided us through every stage of the process with clarity and patience, always taking the time to answer our questions and explain the details. Thanks to their expertise, what could have been a stressful process went smoothly and even felt exciting.

Mehrdad · 23 August 2025

★★★★★ 5/5

Google

The best agency in the world, they helped everyone with literally everything and Mrs. Karolina is very helpful and explains everything, she is a great person.

Krzy · 8 October 2025

★★★★★ 5/5

Google

Morris Dibben marketed and sold my student let property in Southampton. Whilst the initial service was what I expected from an estate agent, once I had accepted an offer the management of the transaction and Morris Dibben’s liaison with the buyer and their solicitors was first class. A big thank you to Narinder Rai for her persistence and diligence in keeping the process moving and keeping me informed. Thanks Narinder.

Paul · 29 November 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Morris Dibben Woolston. Rose made the whole process of renting out my flat smooth and stress-free, she really listens, asks the right questions, and goes above and beyond to help and get the right person into my property. Ian was great too, and together they make an awesome team!

Karen · 2 September 2025

★★★★★ 5/5

Google

The purchase of my property was far from straightforward but Morris Dibben, in particular Narinder, were excellent throughout. Narinder kept in constant communication with me, worked tirelessly on my behalf in sending emails to various parties, and shared many a laugh in the process. At times it seemed as though there were insurmountable challenges but Narinder’s determination to see us through was of immeasurable comfort. Buying a property for the first time can be a daunting, formidable process but Narinder’s kindness and consideration - as well as an indomitable “can-do” attitude - kept us on track and having now finally completed the process, I would have no hesitation in recommending MD & Narinder in particular to others in my position. Put simply Narinder is a lioness and you would do well to work with her - she will always fight your corner & it was a pleasure to have met her.

Joshua · 25 October 2022

★★★★★ 5/5

Google

We recently acquired a property with the help of Morris Dibben Southampton, they were just exceptional from the viewings up until completion. They were very professional but with a personal touch and you could see the genuine as of everyone you spoke with there. Our transaction was a bit complex because of a planning permission requirement which took months to be approved and a few other complications. The process was tedious and very challenging but Morris Dibben kept us informed and updated very regularly. Narinder at Morris Dibben was just unbelievably excellent, she was highly professional but kind and genuine. I thought the transaction would have failed if not for her sole efforts. Narinder engaged with everyone in the process, made sure there was no blockers holding us back, she was just absolutely brilliant. Thank so much Narinder. We would use Morris Dibben again and again.

Toriola · 25 October 2022

★★★★★ 5/5

Google

After speaking to 3 local estate agents we selected Morris Dibben as we thought that they were experienced in selling houses within our Southampton area. I can honestly say that owe made a good decision. This house sale went very smoothly and we were informed of developments at all stages. There was always quick replies to my phone calls and emails. I would especially like to thank Narinder who was most helpful and with whom I was in contact the most. Very professional. If we were buying or selling within Southampton again I would have no hesitation at all in contacting Morris Dibben.

Roger · 25 October 2022

★★★★★ 1/5

Trustpilot

Very unprofessional with communication

Very unprofessional with communication, one staff member Daisy B. was very rude on the phone, didn’t care, was abrupt and dismissive. Throughout the whole process she didn’t even care and I sensed some form of discrimination and unfair process. They can do better but it seems like from other reviews this is an ongoing and well established pattern of behaviour with this particular agency. I would avoid at all cost!

Austine · 13 June 2026

★★★★★ 5/5

Trustpilot

Nick Harris the Branch Manager of the…

Nick Harris the Branch Manager of the Romsey Branch was amazing. As a letting agency ourselves we used his services to let a property in their local area for our corporate client. Nick went out & valued the property the same day & let it within 4 working days. The customer service we have received is outstanding, friendly & very competitive given that we had communication with two other agents in the area that lacked the enthusiasm & professional touch.

Trigghomes · 29 October 2024

★★★★★ 5/5

Google

Thank you to the London Road Morris Dibben branch and in particular Lauren who was super helpful throughout the process. Her tenacity and drive to go the extra mile made the whole experience seamless from start to finish. Thank you Lauren your a star ⭐

Craig · 11 December 2024

★★★★★ 5/5

Google

Kerry was extremely professional and I found her a joy to deal with. This has got to be the most relaxed property purchase I have made and Kerry played a major part in that. She was patient and understanding throughout. A big thank you to Kerry. The rest of the staff at Morris Dibben that I dealt with, from viewing through to completion have also been exemplary.

Bhav · 25 October 2023

★★★★★ 5/5

Google

Would recommend morris dibben, especially Anwar, Lauren Cane & Narinder. Between the three of them they helped to sell my property despite the hurdles we faced and were great at communicating.

Lily · 20 March 2026