Trusted Agent profile
★★★★★
937 reviews across 6 offices and 3 platforms
Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 937 reviews on three platforms, rated 4.5 out of 5 overall.
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Morris Dibben's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe were looking for rental properties and at the end we decided to move to a very different area. But ...this agency been the most proactive, kind and helpful to us. Especially Holly who went outnof her way a few times for us. Very grateful!! Thank you !! We do recommend them highly!!!
5/5
GoogleWe have just had our offer accepted for the purchase of property and have been very well looked after by the Morris Dibben team in Romsey. Can I please thank Simon and Jack in particular, both of you have been superb, very helpful and professional from the moment we first spoke.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe have just had our offer accepted for the purchase of property and have been very well looked after by the Morris Dibben team in Romsey. Can I please thank Simon and Jack in particular, both of you have been superb, very helpful and professional from the moment we first spoke.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI has an great experience with Morris Dibben, the service we received from Rose Cottrell was excellent. I would definitely recomend this lettings agents.
Thank you for your kind words! Providing excellent service is our top priority at Morris Dibben, and we are thrilled to hear about your positive experience with Rose Cottrell. Thank you for recommending our lettings agency. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI would like to say thank you to Daisy for how she handled our move. Made the process so easy.
Thank you for the positive feedback! We are thrilled that Daisy was able to make your move a smooth and stress-free experience. We will be sure to pass along your kind words to her. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRose has been very professional and supportive and I am very satisfied with the service.
5/5
GoogleSuch a lovely experience! Daisy has been nothing but understanding, kind and welcoming. Thank you so much for helping us move onto our next chapter
5/5
GoogleRich Clarke helped me from the start with my first purchase taking me from finding a property to sorting out the mortgage. He kept in touch the whole way through the purchase and gave me a welcome, safe place to ask (stupid) questions. Thanks very much Rich!
Thank you for choosing us for your first purchase! We're thrilled to hear that Rich provided top-notch support throughout the process and made you feel at ease. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleRich Clarke helped me from the start with my first purchase taking me from finding a property to sorting out the mortgage. He kept in touch the whole way through the purchase and gave me a welcome, safe place to ask (stupid) questions. Thanks very much Rich!
Thank you for choosing us for your first purchase! We're thrilled to hear that Rich provided top-notch support throughout the process and made you feel at ease. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotPoor marketing and sales management
OThis company was selling a property owned by a loved one. For the first month it was on Rightmove, it could only be found in searches for the road name or major city. The result was most potential buyers didn't see it when looking at comparible properties. The sellers only began to get viewers after the seller rewrote the sales pitch. When they finally got an offer, at tens of thousands below the initial sale price recommended by Morris Dibben, the company enabled and participated in the buyers bullying of the seller in a bid to further reduce the price. We are seriously considering legal action for the mental harm the stress has caused
5/5
GoogleAnais was a super star and earned the name Moving Fairy lol . It was seemless and pain free. We moved to our new home with no issues and even when one poped up, Anais is on hand to get it sorted! Thank you!
We are thrilled to hear that Anais provided a seamless and pain-free moving experience for you! Our team takes pride in making sure our customers have a stress-free transition to their new home. Kind regards, Lucy, Customer Feedback and Support Team.
4/5
GoogleI recently sold my house with the help and expertise of Morris Dibben and it was a really pleasant and straight-forward experience. ALL the staff were wonderful, as was the level of skill, care and (importantly) attention to detail. Great communication as well. I only have one negative thing to say. I was persuaded to use the in-house solicitors and although I have no complaints about the service I received, I found it to be considerably more expensive (lots of add-ons) than other legal firms I have used.
Thank you so much for taking the time to leave this wonderful review! We are delighted to hear that you had a positive experience with our team and appreciate your kind words about our skill, care, and attention to detail. We apologize for any inconvenience regarding the in-house solicitors and will certainly take your feedback into consideration for future improvements. Thank you for trusting us with the sale of your house! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJust wanted to say a big thank you Daisy and Rose for making the process of moving so enjoyable. Daisy showed me round the property and she showed genuine interest in what I was thinking and even helped me see the vision of how I could lay out my daughter's room, this is a personal touch I've never had from a house viewing before! so I really appreciate it and I came home feeling really listened to. The whole process from then on has been easy and no stress whatsoever. Thank you so much
Thank you so much for your kind words! We're thrilled that our team could make your move an enjoyable and stress-free experience. We take great pride in providing personal and attentive service to our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI currently rent a property with Morris Dibben. I cannot rate Shannon Baker, the estate agent who worked with me, highly enough. She was so efficient, knowledgeable and kind. Her communication was incredible and nothing was too much trouble. The service was exceptional.
5/5
TrustpilotGreat Service
We recently had our property for sale with MD in Bitterne, and from the start the staff were helpful, efficient and professional. They explained everything regarding the selling process, kept us informed of the progress, and managed to find us a buyer very quickly considering the time of year. We would like to thank the team, especially Adam, Jo, and Sam for the help they gave us. Would definitely recommend.
1/5
TrustpilotI would never use this agent again.
I would never use this agent again. At offer stage I was explicitly told that the buyer’s deposit had been “verified by the solicitor.” That assurance was material to my decision to accept the offer. It later became clear that no verification had taken place at all. The agent had simply asked the buyer’s solicitor what the client said he expected to receive, and this was relayed to me as “verification.” In reality, the deposit depended entirely on a third party refinancing, with no proof of funds, no confirmed timescale, and no independent confirmation. This was never properly disclosed to me. Unsurprisingly, the transaction then dragged on for seven months, with repeated delays caused by the buyer’s inability to access those funds. When I raised this issue after completion, the agent refused to accept any responsibility, denied that their representation was misleading, and immediately threatened legal action for the full commission rather than engaging constructively with the complaint. I fully accept that commission is contractually due on completion. However, basic accuracy and transparency at offer stage are fundamental to an estate agent’s side of the contract. In my case, inaccurate information was given, material risks were not disclosed, and the consequences fell entirely on me as the seller. Based on my experience: • buyer finances were not properly checked • key information was presented inaccurately • complaints were handled defensively rather than fairly Proceed with caution.
5/5
GoogleRichard Clarke has helped us a lot throughout the house buying process and has been there for us from our first viewing. We have been able to rely on Richard for advice on particular properties we were interested in to help inform our decisions.
Thank you for sharing your positive experience with Richard! We're thrilled to hear that he has been a valuable resource for you during your home buying journey. We're lucky to have such a knowledgeable and dedicated agent on our team. Best wishes, Lucy, Customer Feedback and Support Team
4/5
GoogleGeorgia, Simon and rich were amazing, all very helpful and guided us through everything, would highly recommend x
"Thank you so much for the kind words, Georgia, Simon, and Rich are truly dedicated to providing exceptional service and we are thrilled to hear that they made your experience memorable. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe employed Simon to come and do an evaluation of our property , we found him to be respectful , helpful and extremely knowledgeable in this field ! We very much appreciated his service , would highly recommend him !
Thank you for your kind words! We are happy to hear that Simon provided you with a respectful, helpful, and knowledgeable evaluation of your property. We strive to provide top-notch service and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery pleased with the process thus far, many thanks to Richard for fast and efficient turn around times
Thank you for your positive review! Our team, especially Richard, works hard to ensure a fast and efficient process for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat team and a great service!
"Thank you so much for your kind words! Our team takes great pride in providing top-notch service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRichard Clarke (Mortgage Services Development Manager based the Romsey branch of Morris Dibben) knows all there is about mortgages and I would recommend him to anyone seeking advice on a mortgage.
"Thank you for the kind words, Richard is an expert in mortgages and we are thrilled to have him on our team. We appreciate your recommendation and look forward to helping others find their perfect mortgage with Richard's guidance. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe sold our house through Morris Dibben this summer. The whole team (Georgia, Simon, Jack and Callum) were very helpful and very efficiently got the property on the market with providing us with realistic expectations about price and timescales and regular feedback following viewings. They were generally very contactable throughout the entire process and even helped us out after completion when deliveries were wrongly sent to our old address. We would definitely use them again in the future!
Thank you for the glowing review! We are thrilled to hear that our team at Morris Dibben was able to assist you with the sale of your house and provide excellent service every step of the way. We truly value our clients and are delighted to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery pleased with James and the business he’s has brought us. His enthusiasm in addition to friendly communication has helped us on every step of the process. We are incredibly grateful to to him and Morris Dibben.
Thank you for your kind words! We are so glad to hear that James' enthusiasm and friendly communication has made a positive impact on your experience with us. It's always a pleasure to work with grateful clients like you. Best Wishes , Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.
The six Morris Dibben offices, by town:
Yes. In The Trusted Agent 2026 awards: Morris Dibben, Romsey won Gold; Morris Dibben, Southampton won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
